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Robin
4.8/5, 225 Reviews
98% Recommended
96% sales valuation accuracy
99% letting valuation accuracy
99% sales fee satisfaction
99% letting fee satisfaction
About Robin
It seems like a long time ago but I first started in agency in 1984 doing a year's intensive estate agency training. When I finished the training I found a job as a trainee with the Lester Smith Partnership in Exeter. They were taken over by a corporate company three years later and I moved to the St Thomas branch
in Exeter, becoming branch manager shortly after.I joined Bradleys when they 1st opened in 1992 and am proud to have worked continuously in their busy Exeter office ever since.I love the varied nature of the job and the buzz you get from helping clients achieve their goals in selling or finding a new home.
Latest Reviews
Tolulope Olabisi
Christine Fraser
Sandra Pollard
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 96% | 99% | 100% | 100% |
| Lettings | 99% | 99% | 100% | 0% |
Latest Properties
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Bradleys team in Exeter were ...
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5 Star Review
Robin
Cathy
By : 'Anne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX2
5 Jan 2025
People found this helpful1
Bradleys team in Exeter were brilliant from the start to the finish of the sale of our Aunties house. They gave feedback on viewings and obtained a very good price after numerous viewings and offers. They also kept us updated with the sales progression and we were impressed with the timing and ... Read Full Review
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Bradleys team in Exeter were brilliant from the start to the finish of the sale of our Aunties house.
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Anne Fidler said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 5th Jan 2025
Bradleys team in Exeter were brilliant from the start to the finish of the sale of our Aunties house.
They gave feedback on viewings and obtained a very good price after numerous viewings and offers. They also kept us updated with the sales progression and we were impressed with the timing and how stress free the process was made for us.
I would have no problem in recommending Bradleys to anyone and they are certainly the agent we would use if the need arises again.
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1 Star Review
Robin
By : 'Tolulope'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : EX2
31 Jul 2020
People found this helpful2
I have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from. Dealing with the referencing company Bradleys use, Van Mildert, was a nightmare. They would ring me asking for ... Read Full Review
Comments (0) Report abuseI have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from.
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Tolulope Olabisi said about Bradleys Estate Agents
Services : Letting( As a Tenant )Date: 30th Jul 2020
I have been privately renting accommodation for the majority of my adult life and Bradleys are by far the worst estate agent I have ever had the displeasure of renting from.
Dealing with the referencing company Bradleys use, Van Mildert, was a nightmare. They would ring me asking for documentation that I had already sent because they hadn't bothered to check the notes. When that was finally sorted Bradleys kept changing the move in date. They knew I was relocating from Scotland and, because of the distance, this made it even more stressful.
When I collected the keys from Bradleys Exeter city centre office I had a question about the contract and the branch manager, Robin Middleton, simply said, “oh I don't deal with lettings.” He made absolutely no effort to find out the answer.
I was not given all of the correct keys to the property. The inventory said there was a garage side door key and a key to the back gate. The garage side door key did not fit the lock and the door had been left unlocked, and the padlock to the back gate was not actually locking it and had completely rusted so that the key could not be used. These keys had clearly not been checked and it meant that when I first moved in I was unable to secure the garage, and I had to contact them in order to get it rectified. There was no apology for this.
The incoming inventory completed by Tom Roberts was very wrong. I have mentioned about the keys not being checked, but there were also a lot of maintenance issues which were not noted down and he couldn't even be bothered to change the name on it, he had left it in the name of the previous tenant. The inventory had to be re-written and again there was no apology for this.
I was not told I was living on a permit owners street (and it wasn't obvious because there was only one small sign at the end of the street), and this resulted in a fine being issued. When a complaint was made the response from Alison Wright, group personnel manager, was that it was “outside the remit of our staff” because of the garage. I had told them when the property was viewed that there would be two cars and they still said nothing. Furthermore, when I gave notice and they were showing potential renters around, for the viewings I was present for, every single one of them were told about the residents parking. Therefore, I believe either Alison was lying when she said the staff didn't have to mention it, or I was treated differently for some reason. I'm not sure which is worse. Also, with reference to all of the maintenance issues with the property Alison said “all property, whether privately owned or rented, will have maintenance issues on an ongoing basis.” Now I can appreciate this, however, I do not expect to move into a rented property and the next day have to report a load of maintenance issues that have not even been recorded on the inventory, and I especially expect to be given all of the right keys at the very least. Alison's letter was a very obnoxious response to a legitimate complaint where mistakes had been made by the business.
The tenancy ended during lockdown and I had to contact Bradleys 3 times before I got an answer about what to do with the keys as the office was shut. I understand that this was a difficult time for everyone, but I think the only reason I heard from them then is because I said I was going to post the keys back through the letterbox which could have potentially left the property vulnerable. I said this is what I would do because I didn't want them to keep charging me rent when I had moved out. To be fair, when they did eventually contact me the employee I spoke to was really nice and did apologise. That is the only apology I have ever received when mistakes have been made. Otherwise it has been an “I'm sorry you feel that way” kind of response when at times they have clearly been in the wrong.
I moved out on 1st April 2020 and the property was not inspected until 29th, I assume this was to do with Covid 19. However, I then received an email from Jayne Cardew, group rentals manager, wanting to take an extortionate amount of money from my deposit. I replied with a lengthy email, including pictures, but I never got a response. The next thing I knew it was sent to the Tenancy Deposit Scheme (TDS) without even trying to resolve it. When I questioned this Jayne said they didn't think it could be resolved without taking it to the TDS but, in my opinion, someone could have at least replied to my email to let me know this was happening.
When I got the email from the TDS about the dispute there were things Bradleys were claiming for that they had never even mentioned to me. They wanted money for gardening giving no consideration to the fact that obviously the grass and weeds would have grown because it took them so long to do the inspection. In the outgoing inventory they added that there was a lawnmower at the property and tried to charge me. I made it very clear on the incoming inventory that there was no lawnmower but they conveniently decided not to use this in the evidence, luckily I had asked for a copy so I had proof. They also said I must have been happy with the condition of the property on move in because I had not returned the inventory. This was an outright lie.
In the end the TDS decided Bradleys got no money for cleaning, gardening or the lawnmower, and significantly less for redecoration. I believe the TDS exists because of estate agents like Bradleys. However, the only reason I had proof of their deception was because I had asked for a copy of both inventories and I took my own pictures on move in and move out as evidence of the condition of the property. If you do rent from Bradleys, for example if you have no other choice, then please check the inventory thoroughly and ask for a copy of it, as this is the only way you will get one. Also please take your own pictures so if they try and pull the same crap with you, you will have proof to dispute it like I did.
Bradleys use an online reporting system for any maintenance issues. When the boiler broke down I realised that, to my knowledge, there is no out of hours way to report. The website suggests that you would need to get someone out and pay for it yourself. Whether or not you would get reimbursed for this I don't know.
Judging by the reviews and my experience I am of the opinion that Bradleys treat sellers and buyers a lot better than renters, I assume this is because they make more money out of it.
Personally, due to the way I was treated, I would never use Bradleys again. I found their incompetence and dishonesty is just not worth it.
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5 Star Review
Robin
Cathy
By : 'Christine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX4
2 Apr 2020
People found this helpful1
We were delighted by the professionalism, courtesy and efficiency of this excellent team who got us through a difficult sale/purchase situation and we are now happy in our wonderful new home. Well done, ... Read Full Review
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Christine Fraser said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 1st Apr 2020
We were delighted by the professionalism, courtesy and efficiency of this excellent team who got us through a difficult sale/purchase situation and we are now happy in our wonderful new home. Well done, guys!
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Cathy
Robin
By : 'Sandra'
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : EX5
13 Jan 2020
People found this helpful1
We moved into our property in December and so a particularly stressful time of year to move, however Bradley’s made our move as smooth as possible and were always there to talk to if we had any concerns. We would highly recommend ... Read Full Review
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Sandra Pollard said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 13th Jan 2020
We moved into our property in December and so a particularly stressful time of year to move, however Bradley’s made our move as smooth as possible and were always there to talk to if we had any concerns. We would highly recommend them.
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Robin
Cathy
By : 'Richard'
Services : Sales( As a Vendor )
Sold price : £137000
Would you recommend ? : Yes
Postcode : EX2
10 Dec 2019
People found this helpful1
We used the Exeter branch to sell our small flat. We did consider one of the online agencies, but are glad to have used this established firm. The service was excellent throughout and we are pleased with the price we got - we think probably better than an online ... Read Full Review
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Richard Moss said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 10th Dec 2019
We used the Exeter branch to sell our small flat. We did consider one of the online agencies, but are glad to have used this established firm. The service was excellent throughout and we are pleased with the price we got - we think probably better than an online agency.
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Robin
By : 'Dave'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : EX20
21 Nov 2019
People found this helpful0
I have known Robin from way back when we purchased our first home from him way 'nineties. So when I called for a valuation on my mother bungalow all these years later! I was so pleased that Robin was still working for Bradleys. As he is very experienced and personable... Ultimately, Robin and ... Read Full Review
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Dave Howell said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 21st Nov 2019
I have known Robin from way back when we purchased our first home from him way 'nineties. So when I called for a valuation on my mother bungalow all these years later! I was so pleased that Robin was still working for Bradleys. As he is very experienced and personable... Ultimately, Robin and his team looked after us incredibly well throughout the sales process...
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Smooth purchase Thank you ...
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Robin
By : 'Jenny'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX8
19 Oct 2019
People found this helpful0
Smooth purchase Thank you very much for all your assistance in the purchase. Very happy with the service from ... Read Full Review
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Jenny Naish said about Bradleys Estate Agents
Services : Sales( As a Buyer )Date: 18th Oct 2019
Smooth purchase Thank you very much for all your assistance in the purchase. Very happy with the service from Bradleys.
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Robin
Cathy
By : 'Brenda'
Services : Sales( As a Vendor )
Sold price : £345000
Would you recommend ? : Yes
Postcode : EX4
11 Oct 2019
People found this helpful3
Professional, efficient and helpful. Kept me informed and made every effort to find out key information when asked to do ... Read Full Review
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Brenda Hall said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 10th Oct 2019
Professional, efficient and helpful. Kept me informed and made every effort to find out key information when asked to do so.
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Cathy
Robin
By : 'Christine'
Services : Sales( As a Vendor )
Sold price : £525000
Would you recommend ? : Yes
Postcode : EX4
10 Oct 2019
People found this helpful1
Thoroughly professional, courteous and absolutely 'on the case' to ensure that sales/purchases don't stall. From the initial visit - with detailed research of property values in the neighbourhood thoroughly prepared - to the final completion, all the staff did us proud. From ... Read Full Review
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Christine Fraser said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 9th Oct 2019
Thoroughly professional, courteous and absolutely 'on the case' to ensure that sales/purchases don't stall. From the initial visit - with detailed research of property values in the neighbourhood thoroughly prepared - to the final completion, all the staff did us proud. From our knowledge of the Exeter property markets, it is clear that Bradleys are way out in front!
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Cathy
Robin
By : 'Anna'
Services : Sales( As a Vendor )
Sold price : £365750
Would you recommend ? : Yes
Postcode : EX5
10 Oct 2019
People found this helpful2
Bradley's helped us sell a bit of a niche property in the country it took a while to sell but did eventually for a price we were happy with and they really helped smooth the bumps through an awkward sale and kept us informed with regular updates. Would've been much more stressful ... Read Full Review
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Anna Stones said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 9th Oct 2019
Bradley's helped us sell a bit of a niche property in the country it took a while to sell but did eventually for a price we were happy with and they really helped smooth the bumps through an awkward sale and kept us informed with regular updates. Would've been much more stressful without them, thank you. Also Neal Carr is a fantastic mortgage advisor.
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Cathy
Robin
By : 'Greg'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX1
12 Sept 2019
People found this helpful1
Pleased with the overall service. Where prompt with getting the property on the market. Dealings leading up to the exchange where dealt with efficiently. All staff where friendly and ... Read Full Review
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Greg powis said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 11th Sep 2019
Pleased with the overall service. Where prompt with getting the property on the market. Dealings leading up to the exchange where dealt with efficiently. All staff where friendly and approachable.
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Cathy
Robin
By : 'Angela'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX6
10 Sept 2019
People found this helpful10
I wanted to thank Cathy, Robin and all at Bradleys in Exeter, Guildhall Shopping Centre who have provided an excellent service. Nothing was too much trouble and everything was dealt with quickly and efficiently, whether it was arrangements for viewing the property or dealing with questions. Thank ... Read Full Review
Comments (0) Report abuseI wanted to thank Cathy, Robin and all at Bradleys in Exeter, Guildhall Shopping Centre who have provided an excellent service. Nothing was too much trouble and everything was dealt with quickly and efficiently, whether it was arrangements for viewing the property or dealing with questions.
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Angela Croitoru said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 9th Sep 2019
I wanted to thank Cathy, Robin and all at Bradleys in Exeter, Guildhall Shopping Centre who have provided an excellent service. Nothing was too much trouble and everything was dealt with quickly and efficiently, whether it was arrangements for viewing the property or dealing with questions.
Thank you.
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Cathy
Robin
By : 'Nicola'
Services : Sales( As a Vendor )
Sold price : £347000
Would you recommend ? : No
Postcode : EX2
29 Aug 2019
People found this helpful3
All staff were very helpful during the selling process and kept me up to date with any information. I hadn’t sold a house for 26 years so this was very reassuring. Kathy was very understanding and made me feel very ... Read Full Review
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Nicola Hutchings said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 28th Aug 2019
All staff were very helpful during the selling process and kept me up to date with any information. I hadn’t sold a house for 26 years so this was very reassuring. Kathy was very understanding and made me feel very supported.
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Cathy
Robin
By : 'Sara'
Services : Sales( As a Vendor )
Sold price : £133000
Would you recommend ? : Yes
Postcode : EX4
19 Jul 2019
People found this helpful2
We have not had the easiest flat sale, we’ve had endless problems BUT Bradleys kept going and kept trying to get things to work for us. Cathy was always just a phone call away and kept in close contact about what was happening. She tried her hardest to get everything to work and it all ... Read Full Review
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Sara ebdon said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 18th Jul 2019
We have not had the easiest flat sale, we’ve had endless problems BUT Bradleys kept going and kept trying to get things to work for us. Cathy was always just a phone call away and kept in close contact about what was happening. She tried her hardest to get everything to work and it all did eventually. They never gave up on getting it sold. It certainly wasn’t an easy process but I’m glad we went with Bradleys they really kept us supported throughout it, we’re now out of our flat and in the house we’ve bought (we bought through a different estate agents who were appalling). So we’re really thankful to them for keeping it all going when it really wasn’t the easiest process!
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Robin
By : 'Annette'
Services : Sales( As a Vendor )
Sold price : £187000
Would you recommend ? : Yes
Postcode : EX2
17 Jul 2019
People found this helpful1
After our first buyer withdrew Bradleys were quick to find another buyer. Always friendly and professional without being OTT ( as many estate agents seem to be ) Would definitely use them ... Read Full Review
Comments (0) Report abuseAfter our first buyer withdrew Bradleys were quick to find another buyer. Always friendly and professional without being OTT ( as many estate agents seem to be )
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Annette Tucker said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 16th Jul 2019
After our first buyer withdrew Bradleys were quick to find another buyer. Always friendly and professional without being OTT ( as many estate agents seem to be )
Would definitely use them again.
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Cathy
Robin
By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £71000
Would you recommend ? : Yes
Postcode : EX4
17 Jul 2019
People found this helpful1
This is the third time that we have used Bradleys in the last few years so we have obviously been very satisfied to keep using them. We have always been happy with the way Cathy has seen the sales through. This flat was particularly challenging being a niche market. It was our third buyer that ... Read Full Review
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Tim & Gill Hunt said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 16th Jul 2019
This is the third time that we have used Bradleys in the last few years so we have obviously been very satisfied to keep using them. We have always been happy with the way Cathy has seen the sales through. This flat was particularly challenging being a niche market. It was our third buyer that completed the sale in the end through no fault of Bradleys. Cathy dealt with the buyers from viewings, negotiating the sale, chasing the solicitors and keeping us in the picture all of the time. If ever I rang and Cathy wasn't available Robin dealt very efficiently with my queries. I would certainly be recommending Bradleys who are a very professional agents. Thankyou.
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Robin
Cathy
By : 'Melanie'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : EX4
17 Jul 2019
People found this helpful1
A professional service from start to finish. Robin and Cathy handled the sale well and provided sound advice when ... Read Full Review
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Melanie Whitehead said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 16th Jul 2019
A professional service from start to finish. Robin and Cathy handled the sale well and provided sound advice when needed.
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I sold my property through ...
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Robin
By : 'Aaron'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : EX5
17 Jul 2019
People found this helpful1
I sold my property through Bradley's and I received an excellent service, they communicated well and the whole process was smooth. I used the solicitors that Bradley's provided and they were also brilliant. I would highly recommend the Bradley's Exeter office for a smooth ... Read Full Review
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Aaron Dawson said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 16th Jul 2019
I sold my property through Bradley's and I received an excellent service, they communicated well and the whole process was smooth. I used the solicitors that Bradley's provided and they were also brilliant. I would highly recommend the Bradley's Exeter office for a smooth sale.
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It was my late mother's ...
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Robin
Cathy
By : 'Susan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX2
15 Jul 2019
People found this helpful1
Robins valuation was higher than we expected and sale at the asking price agreed very quickly - perfect ! Kathy and the other staff kept it all running smoothly to exchange of contracts, a fantastic service all ... Read Full Review
Comments on Agent Fees
A fair fee for the service received
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Susan Parr528 said about Bradleys Estate Agents
Services : Sales( As a Vendor )Date: 14th Jul 2019
Robins valuation was higher than we expected and sale at the asking price agreed very quickly - perfect ! Kathy and the other staff kept it all running smoothly to exchange of contracts, a fantastic service all round.
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Robin
By : 'A'
Services : Property Management
Would you recommend ? : Yes
Postcode : EX1
24 Jun 2019
People found this helpful2
Great company.As everyone knows, looking for a suitable property to rent or buy is extremely stressful. You need agents who understand your situation and are willing to go the extra mile to make your move as smooth and stress free as possible. Bradley was very friendly and prompt with her ... Read Full Review
Comments (0) Report abuseGreat company.As everyone knows, looking for a suitable property to rent or buy is extremely stressful.
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A c said about Bradleys Estate Agents
Services : Property Management( )Date: 23rd Jun 2019
Great company.As everyone knows, looking for a suitable property to rent or buy is extremely stressful.
You need agents who understand your situation and are willing to go the extra mile to make your move as smooth and stress free as possible.
Bradley was very friendly and prompt with her responses and helped me finding the right place for me. I would recommend them to other potential clients. I would like to thank for continued advice and assistance.
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