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Sterling Estate Agents (Herts & London)
Justin
4.5/5, 13 Reviews
92% Recommended
0% sales valuation accuracy
33% letting valuation accuracy
0% sales fee satisfaction
99% letting fee satisfaction
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 0% | 0% | 0% | 0% |
| Lettings | 33% | 99% | 100% | 0% |
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I have used Sterling Estates ...
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5 Star Review
Justin
By : 'Karen'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : Yes
Postcode : HP3
4 Feb 2020
People found this helpful0
I have used Sterling Estates lettings agency 3 times. On each occasion I have been happy with the service and had a good relationship with all member's of the team. Regarding my most recent rental with Sterling, I feel that without their support I would of found things much harder to deal ... Read Full Review
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I have used Sterling Estates lettings agency 3 times. On each occasion I have been happy with the service and had a good relationship with all member's of the team. Regarding my most recent rental with Sterling, I feel that without their support I would of found things much harder to deal with as my relationship with the landlord got particularly difficult.
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Karen Murphy said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Tenant )Date: 4th Feb 2020
I have used Sterling Estates lettings agency 3 times. On each occasion I have been happy with the service and had a good relationship with all member's of the team. Regarding my most recent rental with Sterling, I feel that without their support I would of found things much harder to deal with as my relationship with the landlord got particularly difficult.
I also used Sterling Estates to sell my property in 2013.
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Great service, really helpful ...
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5 Star Review
Justin
By : 'Gemma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP6
4 Dec 2018
People found this helpful0
We've been with Sterling for just under a year, and they've been consistently helpful with maintenance issues and really quick to act in stressful situations. Exceeded my expectations for a lettings agency, and I would reccomend them to ... Read Full Review
Comments on Agent Fees
Their fee’s seem to be pretty standard, nothing out of the ordinary.
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Gemma and Adam said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Tenant )Date: 4th Dec 2018
We've been with Sterling for just under a year, and they've been consistently helpful with maintenance issues and really quick to act in stressful situations. Exceeded my expectations for a lettings agency, and I would reccomend them to anyone.
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Tenancy ...
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5 Star Review
Rachael
Justin
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HP3
20 Sept 2018
People found this helpful0
I found Sterling (Rachael Stocker and Tara Lennon in particular) very approachable and accommodating. Rachael was always very quick to respond to my emails and in a professional manner. Any query that I had regarding my tenancy was dealt with accordingly. I would not hesitate to use Sterling ... Read Full Review
Comments on Agent Fees
Good
Comments (0) Report abuseI found Sterling (Rachael Stocker and Tara Lennon in particular) very approachable and accommodating. Rachael was always very quick to respond to my emails and in a professional manner.
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Sarah M said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Tenant )Date: 19th Sep 2018
I found Sterling (Rachael Stocker and Tara Lennon in particular) very approachable and accommodating. Rachael was always very quick to respond to my emails and in a professional manner.
Any query that I had regarding my tenancy was dealt with accordingly. I would not hesitate to use Sterling Estate Agents again.
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Justin Davies and Steve Bird ...
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4 Star Review
Justin
By : 'Olivia'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LU6
21 Mar 2017
People found this helpful0
Justin Davies and Steve Bird helped me with 3 bad tenants. I have been unlucky recently: a) changed their mind after signing an AST b) left my house in a damaged and dirty condition and c) didn't clean up properly after they left. In b) and c) the deposit didn't cover the expense to bring the ... Read Full Review
Comments on Agent Fees
They are what they are. You get what you pay for. My one question to those who carried out inspections on one of my tenants is - how did my property get in such a state without it being flagged up during the tenancy?
Comments (0) Report abuseJustin Davies and Steve Bird helped me with 3 bad tenants. I have been unlucky recently: a) changed their mind after signing an AST b) left my house in a damaged and dirty condition and c) didn't clean up properly after they left. In b) and c) the deposit didn't cover the expense to bring the property back to the condition I expect and a) didn't complete his repayments. I am out of pocket, even though a Court found against tenant a).
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Olivia said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Owner )Date: 21st Mar 2017
Justin Davies and Steve Bird helped me with 3 bad tenants. I have been unlucky recently: a) changed their mind after signing an AST b) left my house in a damaged and dirty condition and c) didn't clean up properly after they left. In b) and c) the deposit didn't cover the expense to bring the property back to the condition I expect and a) didn't complete his repayments. I am out of pocket, even though a Court found against tenant a).
Justin was very supportive and attended Court on my behalf. He did all he could reasonably be expected to do. Always goes the extra mile and has helped me dealing with Tribunal paperwork. He is balanced in his assessment of issues which arise.
A valuable asset to Sterling and its customers.
Wendy Campbell is fairly new to me, but has so far impressed with her speedy response to emails. She has dealt efficiently with my account to date. Keep it up Wendy.
Have always found staff professional and helpful to me and respectful to my tenants.
Have been a landlady for over 20 years and the last 3/4 years have been challenging financially. Are tenants getting worse??
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4 Star Review
Justin
By : 'Maggie'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : LU7
28 Aug 2015
People found this helpful0
I have used Sterling Estate Agents for renting out my property for many years, during which time it has had its ups and downs with the various tenants, however Justin has been extremely helpful in assisting both sides in getting any issues sorted. They have always managed to find tenants for the ... Read Full Review
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Maggie said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Owner )Date: 27th Aug 2015
I have used Sterling Estate Agents for renting out my property for many years, during which time it has had its ups and downs with the various tenants, however Justin has been extremely helpful in assisting both sides in getting any issues sorted. They have always managed to find tenants for the property and Justin kept me informed at all times and never failed to respond to correspondence promptly. He certainly made my time as a landlady much easier, as it does certainly have its moments!
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Olivia Vize ensured that our ...
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4 Star Review
Justin
By : 'Kingswell'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : HP23
30 Jun 2015
People found this helpful0
Olivia Vize ensured that our new tenants were aware of conditions of the tenancy and the need to be respectful and considerate towards other neighbours. Justin Davies is always very prompt at dealing with any queries and is very ... Read Full Review
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Kingswell said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Owner )Date: 29th Jun 2015
Olivia Vize ensured that our new tenants were aware of conditions of the tenancy and the need to be respectful and considerate towards other neighbours. Justin Davies is always very prompt at dealing with any queries and is very reliable.
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Needed one bed apartment ...
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5 Star Review
Justin
By : 'Anne'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : HP22
19 Dec 2014
People found this helpful0
Needed one bed apartment urgently in Febuary because of family illness. Sterlings Tring found us the apartment - ideal with larger than average lounge and within a purpose built development for security when absent. Inspections and check-in and check-out all handled very professionally and ... Read Full Review
Comments on Agent Fees
Ok
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Anne E said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Tenant )Date: 19th Dec 2014
Needed one bed apartment urgently in Febuary because of family illness. Sterlings Tring found us the apartment - ideal with larger than average lounge and within a purpose built development for security when absent. Inspections and check-in and check-out all handled very professionally and queries we had about needing to end tenancy sooner than expected were dealt with in a positive sympathetic way, showing good negotiation skills with landlord. Both landlord and tenants had agreed termination process due to good standing of staff at Sterlings Tring. Special thanks to .Jennie, Justin and Olivia.
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I am a portfolio landlord and ...
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5 Star Review
Justin
Steve
By : 'Ian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HP23
19 Mar 2013
People found this helpful2
I am a portfolio landlord and have been using Sterlings situated in Tring High Street for six years now. I have always found the staff helpful and very efficient. Justin has been at the Company since I started using the company and not only is he very good at his job he always goes the extra mile ... Read Full Review
Comments (0) Report abuseI am a portfolio landlord and have been using Sterlings situated in Tring High Street for six years now. I have always found the staff helpful and very efficient. Justin has been at the Company since I started using the company and not only is he very good at his job he always goes the extra mile to make sure all parties are happy when and if any problems arise.
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Ian Butler said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Owner )Date: 19th Mar 2013
I am a portfolio landlord and have been using Sterlings situated in Tring High Street for six years now. I have always found the staff helpful and very efficient. Justin has been at the Company since I started using the company and not only is he very good at his job he always goes the extra mile to make sure all parties are happy when and if any problems arise.
I would recommend Sterlings as a Letting Agent. I have also sold and purchased through the selling arm and Ben Bird the Owner is a exceptional Estate Agent with his knowledge and energy
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Justin & the team at ...
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5 Star Review
Justin
By : 'Jessica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
16 Jul 2012
People found this helpful0
Justin & the team at Sterling in Tring are brilliant! They're very responsive to any problems or questions I have and very helpful! Would recommend them to tenants or ... Read Full Review
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Jessica Nelson said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Tenant )Date: 16th Jul 2012
Justin & the team at Sterling in Tring are brilliant! They're very responsive to any problems or questions I have and very helpful! Would recommend them to tenants or landlords!
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They have helped me over a ...
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5 Star Review
Justin
Ben
By : 'Hannah'
Services : Letting( As a Owner )
Would you recommend ? : Yes
16 Jul 2012
People found this helpful3
They have helped me over a number of years, and through a range of difficult circumstances. I wouldn't hesitate in using their services again, and would highly recommend ... Read Full Review
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Hannah murray said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Owner )Date: 15th Jul 2012
They have helped me over a number of years, and through a range of difficult circumstances. I wouldn't hesitate in using their services again, and would highly recommend them.
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By : Justin Davis
16 Jul 2012Thanks Hannah, glad you are no settled back at the house, hopefully we can be of assistance again at some point in the ...
After having an issue with ...
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5 Star Review
Justin
By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
13 Jul 2012
People found this helpful3
After having an issue with finance, I was nervous as to what reaction I would receive from Sterlings. I phoned and spoke to Justin and explain my situation, and he was extremely helpful and understanding. The issue was sorted and I also received some great advice from Justin, which he did not have ... Read Full Review
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Laura Bourke said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Tenant )Date: 12th Jul 2012
After having an issue with finance, I was nervous as to what reaction I would receive from Sterlings. I phoned and spoke to Justin and explain my situation, and he was extremely helpful and understanding. The issue was sorted and I also received some great advice from Justin, which he did not have to offer up, but did and it has helped in a huge way. I would just like to say how much I appreciate the help and support I have received after dealing with Sterling Estate Agents over the past year and a half.
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By : Justin Davis
13 Jul 2012Thanks for your comments Laura, you are always more than welcome to contact us with any queries you have - as I explained when we spoke the sooner you contact us about potential problems /issues you ...
to anyone reading this review ...
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1 Star Review
Justin
By : 'sort'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 May 2012
People found this helpful7
to anyone reading this review who is not local to tring or has never used sterling before you must be aware that sterling locally do not have a particulary good reputation in tring. i have had the not so pleasurable experience of using sterling when renting a property and i know so many people in ... Read Full Review
Comments (6) Report abuseto anyone reading this review who is not local to tring or has never used sterling before you must be aware that sterling locally do not have a particulary good reputation in tring. i have had the not so pleasurable experience of using sterling when renting a property and i know so many people in and around tring that also have nothing good to say about them. from having read the other reviews it is clear that anyone selling or buying may have been more satisfied with the service which is probably because they do not have to have awful on going communication with them like landlords and tenants have to.
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sort yourselves out said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Tenant )Date: 24th May 2012
to anyone reading this review who is not local to tring or has never used sterling before you must be aware that sterling locally do not have a particulary good reputation in tring. i have had the not so pleasurable experience of using sterling when renting a property and i know so many people in and around tring that also have nothing good to say about them. from having read the other reviews it is clear that anyone selling or buying may have been more satisfied with the service which is probably because they do not have to have awful on going communication with them like landlords and tenants have to.
i have used enough estate agents for many services in the past and being completley honest sterling have to be the worst i have come across. which is a real shame as they dont do tring any favours. sadly theyre not the people they either think they are or would like to be.
let me begin on telling other reviewers about the wonderful lettings staff that sterling have! the time that got me the most was when my mother (who was also UNFORTUNATELY renting a property with sterling) had a clear and obvious problem with the boiler. my mother had contacted sterling and spoken to justin davies to report the issue. the way in which my mother described his attitude towards her was completley unacceptable! for an elderly women to have a broken down boiler and no heating IN WINTER TIME and to seek help from what was supposed to be a kind and helpful agent and to be spoken to the way she was almost breaks my heart. her conversation with justin was short and unhelpful. she was told to call back later on to find out what was going on?!?! could they have not called her? she gave it a few hours and was getting concerned so she called them back up and spoke to eva this time as apparently justin was out of the offce? eva herself tried to tell my mother what the problem with the boiler was! i didnt realise sterling employed staff that were plumbers as well as admin! this i feel was completely wrong and someone professional should have been called out to fix the problem. my mother called me up because she felt confused and had not got anywhere with them. they had the whole day to sort this and it wasnt until the following day that my mother recieved a call from eva again to ask her how she was getting on?!?! so im assuming that they assumed my mother could fix it herself or maybe the boiler could fix itself over time! it wasnt until the following morning after day2 that someone actually was sent out to fix the boiler. i made sure i was at the property when the plumber arrived and he was constantly making calls back to sterling which seemed like to me he didnt know what he was doing. eventually the boiler was sorted and has not had any other problems since.
to add to this i have numerous contacts locally who have used sterlings services and been unhappy. i myself was also unhappy when it came to the renewal process especially! i did not actaully recieve any information about my renewal until 2 weeks before i was to vacate or god knows what! id sent emails asking about it id called them up (spoke to justin) and was told id recieve an email and letter to sign a renewal form but it took months to arrive! im just fed up of them and tell everyone i know to never ever use them!
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By : Benjamin James Bird
25 May 2012Thanks for the feedback. As you will appreciate, it would be useful to know if Sterling were contracted by the landlord to fully manage the property - you do not state that in your email. While I ...
We have always found Sterling ...
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5 Star Review
Justin
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
24 Apr 2012
People found this helpful9
We have always found Sterling Tring to be very helpful. Justin Davis, in particular, has provided us with sound advice in the past which is much appreciated as we only have one property that we let out. Sterling Tring will go that extra mile when it comes to giving assistance as we had a key ... Read Full Review
Comments (0) Report abuseWe have always found Sterling Tring to be very helpful. Justin Davis, in particular, has provided us with sound advice in the past which is much appreciated as we only have one property that we let out. Sterling Tring will go that extra mile when it comes to giving assistance as we had a key issue once that they promptly helped out with.
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Mr & Mrs Kingswell said about Sterling Estate Agents (Herts & London)
Services : Letting( As a Owner )Date: 24th Apr 2012
We have always found Sterling Tring to be very helpful. Justin Davis, in particular, has provided us with sound advice in the past which is much appreciated as we only have one property that we let out. Sterling Tring will go that extra mile when it comes to giving assistance as we had a key issue once that they promptly helped out with.
We have also used Sterling Tring to sell our last house and then to buy the flat that we rent out and felt that Ben Bird understood our needs and gave us excellent and realistic guidance that met with our needs.
We would very much recommend using Sterling as an Agency.
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