The UK's Largest Customer Review Website for the Property Industry
Fergus
2/5, 4 Reviews
25% Recommended
99% letting valuation accuracy
50% letting fee satisfaction
About Fergus
Senior Property Manager at Braemore Sales & Lettings
92 Morningside Road,EdinburghCity of Edinburgh
EH10 4BY 01316246666
No Biography Found
Latest Reviews
Caroline Herbert
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Lettings | 99% | 50% | 100% | 0% |
Latest Properties
No Property Found
No Property Found
Fergus was an incompetent and ...
Share On : 
1 Star Review
Fergus
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH5
Jun 12, 2020
People found this helpful0
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience: - When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was removed. We contacted him 13 times over 3 months ... Read Full Review
Comments (0) Report abuse
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience:
Was this helpful?:
Luke said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 12th Jun 2020
* incompetent and rude property manager who we paid to make our lives worse. Here is just a flavour of our experience:
- When moving in, we had an array of problems with the flat. We focused our attention on requesting that the broken table was removed. We contacted him 13 times over 3 months and 10 days, over phone and email, and he just ignored us. On just one ocassion he got back to us saying that the landlord had not answered his question, which I found out was a lie when I spoke to the landlord later. In the end, I got another member of staff at braemore to contact the landlord, which he did in just 2 hours of my email (not 3 months).
- There were other problems with the flat when we moved, such as rolls of stored carpets and a broken freezer, but Fergus never resolved these like promised and we gave up chasing these.
- We were given notice on the tenancy on the 24th of February, because the landlord wanted to sell the property. Fergus stated that he would get the paperwork to us “as soon as possible”, but we had to chase for this paper work and did not get it until the 17th of March, despite him knowing that we started leaving on the 18th.
- When we left, he acknowledged that we had overpaid and said he would resolve it. He then continued to ignore us for 3 months, again! Had to resolve it with the landlord directly.
In all, the landlord and I paid for him to cause us a lot of stress. All of our problems were fixed by going around him. I also agree with what other people said about his rude tone of voice; when I first spoke to him, he was sarcastic and sighed down the phone as I described problems with the flat.
I also found out that he is the manager of a team. If you're a Braemore employee under him and reading this, bear in mind how useless he is if/when he complains about your handling of a property.
The UK's Largest Customer Review Website for the Property Industry
Fergus was useless and rude. ...
Share On :
1 Star Review
Fergus
By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
Apr 5, 2020
People found this helpful4
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all ... Read Full Review
Comments (0) Report abuseWas this helpful?:
James said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 5th Apr 2020
Fergus was useless and rude. The worst property manager in my 7 years of renting. Do not go with Braemore if at all possible.
The UK's Largest Customer Review Website for the Property Industry
appalling service , and ...
Share On :
1 Star Review
Fergus
By : 'a'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
Dec 11, 2017
People found this helpful5
appalling service , and property let without defects repaired prior to letting , complaints are never dealt with or acknowledged .very ... Read Full Review
Comments (2) Report abuseWas this helpful?:
a webster said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 11th Dec 2017
appalling service , and property let without defects repaired prior to letting , complaints are never dealt with or acknowledged .very poor
The UK's Largest Customer Review Website for the Property Industry
By : Mark Hastie
Feb 12, 2019Hi there, I'm very sorry to read this and this is most certainly not the sort of service you should hope to receive from us. If there is anything I can do which you feel may restore your faith ...
Braemore have managed my ...
Share On :
5 Star Review
Fergus
By : 'Caroline'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH7
Dec 16, 2016
People found this helpful0
Braemore have managed my property for several years now. Everyone I have dealt with there has always been professional and helpful. Nearly 3 years ago a new development adjacent to my flat caused some damage and for the last 2 years, Fergus Walker has been a huge help in getting things put right. ... Read Full Review
Comments on Agent Fees
Their fees are extremely reasonable, particularly given the amount of time they have spent dealing with issues at my property.
Comments (2) Report abuseWas this helpful?:
Caroline Herbert said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 16th Dec 2016
Braemore have managed my property for several years now. Everyone I have dealt with there has always been professional and helpful. Nearly 3 years ago a new development adjacent to my flat caused some damage and for the last 2 years, Fergus Walker has been a huge help in getting things put right. He has done far more to rectify the problems than I could ever of hoped for and I'm just extremely lucky (and grateful) that I appointed Braemore to manage my flat, and that Fergus went to such amazing lengths to resolve things, when other letting agents would more than likely not have become so involved.
The UK's Largest Customer Review Website for the Property Industry
By : Braemore
Dec 19, 2016Thank you very much for the kind review. Its lovely to hear your feedback! The Braemore ...
1 - 4 of 4 items
Awards won
No Property Found
No Property Found
No Property Found
