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Alex
4.5/5, 20 Reviews
90% Recommended
94% sales valuation accuracy
94% sales fee satisfaction
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 94% | 94% | 0% | 0% |
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5 Star Review
Alex
By : 'Joshua'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : Yes
Postcode : SE10
25 Jun 2021
People found this helpful0
Recently purchased a property through Felicity J Lord and could not rate them highly enough. The initial viewing (Amelia) was professional and thorough (even through Covid), they were more than happy to arrange a second viewing and were very knowledgeable about the property. No spam, no pressure, ... Read Full Review
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Recently purchased a property through Felicity J Lord and could not rate them highly enough. The initial viewing (Amelia) was professional and thorough (even through Covid), they were more than happy to arrange a second viewing and were very knowledgeable about the property. No spam, no pressure, just professional.
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Joshua Crawley said about Felicity J Lord
Services : Sales( As a Buyer )Date: 24th Jun 2021
Recently purchased a property through Felicity J Lord and could not rate them highly enough. The initial viewing (Amelia) was professional and thorough (even through Covid), they were more than happy to arrange a second viewing and were very knowledgeable about the property. No spam, no pressure, just professional.
Alex kept me updated throughout the process efficiently and diligently (normally quicker than my own representatives!) and was always around to answer questions, provide updates and move things along.
With a tight deadline of 30 June to contend with for stamp duty, FJL's attention to the matter ensured the process moved along. Very appreciative and would certainly recommend.
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5 Star Review
Alex
By : 'Charlie'
Services : Sales( As a Buyer )
Sold price : £320000
Would you recommend ? : Yes
Postcode : SE10
24 Jun 2021
People found this helpful1
Excellent Experience with Felicity J Lord. * Very prompt for organising viewings, and showed appropriate properties to my search. * Able to give good insight into current market trends * Very honest/open communication * Responsive, and always getting back to me in a timely fashion * Able ... Read Full Review
Comments (0) Report abuseExcellent Experience with Felicity J Lord.
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Charlie said about Felicity J Lord
Services : Sales( As a Buyer )Date: 24th Jun 2021
Excellent Experience with Felicity J Lord.
* Very prompt for organising viewings, and showed appropriate properties to my search.
* Able to give good insight into current market trends
* Very honest/open communication
* Responsive, and always getting back to me in a timely fashion
* Able to recommend solicitors & surveyors
* Able to monitor and keep in touch throughout the transaction
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Greenwich ...
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5 Star Review
Alex
James
By : 'David'
Services : Sales( As a Vendor )
Sold price : £584000
Would you recommend ? : Yes
Postcode : SE8
23 Oct 2019
People found this helpful1
The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed. They were also very patient and resourceful when dealing with our rather difficult buyers ... Read Full Review
Comments (1) Report abuseThe team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed.
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David Perks said about Felicity J Lord
Services : Sales( As a Vendor )Date: 22nd Oct 2019
The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed.
They were also very patient and resourceful when dealing with our rather difficult buyers ,
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By : alex lawrence
24 Oct 2019Hi David, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day! All very Best, Alex, James, Martin and ...
Margaret's ...
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4 Star Review
James
Alex
By : 'Margaret'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
25 Jan 2019
People found this helpful1
I used FJ Lord as they are local and know the area. I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging sales ... Read Full Review
Comments on Agent Fees
They are on par with all other local agents
Comments (0) Report abuseI used FJ Lord as they are local and know the area.
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Margaret said about Felicity J Lord
Services : Sales( As a Vendor )Date: 25th Jan 2019
I used FJ Lord as they are local and know the area.
I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging sales market.
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Professional and great ...
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5 Star Review
Martin
Alex
By : 'Steeli'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : SE10
24 Sept 2018
People found this helpful1
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also only semblance of sanity once ... Read Full Review
Comments on Agent Fees
Slightly more than others in area, but well worth the money.
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Steeli said about Felicity J Lord
Services : Sales( As a Vendor )Date: 23rd Sep 2018
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also only semblance of sanity once solicitors got involved with both my own and the buyers solicitors being difficult, but FJL kept them both in check.
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Excellent ...
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5 Star Review
Alex
Martin
By : 'Lorna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
10 Sept 2018
People found this helpful1
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank ... Read Full Review
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Lorna said about Felicity J Lord
Services : Sales( As a Vendor )Date: 9th Sep 2018
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!
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Quick, Easy ...
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5 Star Review
Alex
James
By : 'Claire'
Services : Sales( As a Vendor )
Sold price : £540000
Would you recommend ? : Yes
Postcode : SE10
15 Jun 2018
People found this helpful0
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks had Christmas not happened in ... Read Full Review
Comments on Agent Fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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Claire said about Felicity J Lord
Services : Sales( As a Vendor )Date: 14th Jun 2018
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks had Christmas not happened in the middle!) which we were astounded by. The quickest we've every completed a sale is 3 months. Couldn't be happier and would recommend Alex & James at Felicity J Lord to anyone.
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I first interacted with ...
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5 Star Review
Alex
James
By : 'Nicholas'
Services : Sales( As a Vendor )
Sold price : £370000
Would you recommend ? : Yes
Postcode : SE10
23 Feb 2018
People found this helpful1
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them with the sale. Alex provided excellent ... Read Full Review
Comments on Agent Fees
The fees were reasonable and I felt they earned them.
Comments (1) Report abuseI first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them with the sale.
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Nicholas Ayre said about Felicity J Lord
Services : Sales( As a Vendor )Date: 23rd Feb 2018
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them with the sale.
Alex provided excellent local knowledge which enabled me to set a realistic asking price. James's professionalism ensured that we had plenty of viewings, resulting in the flat going under offer in less than two weeks. His on-going management of the sales process meant that exchange and completion occurred in a timely and painless manner.
If you are a vendor or a buyer, then I would highly recommend that you make contact with the team at Felicity J Lord who will be only too happy to help you
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By : ross
9 Mar 2018Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful ...
Very professional service. ...
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5 Star Review
Martin
Alex
By : 'Iva'
Services : Sales( As a Vendor )
Sold price : £765000
Would you recommend ? : Yes
Postcode : SE13
22 Feb 2018
People found this helpful1
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. ... Read Full Review
Comments on Agent Fees
Good
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Iva said about Felicity J Lord
Services : Sales( As a Vendor )Date: 22nd Feb 2018
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks
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By : Alex Lawrence
22 Feb 2018Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations! We always love to hear from our customers, especially ...
Felicity J Lord generated a ...
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5 Star Review
Alex
By : 'Craig'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
10 Jan 2018
People found this helpful1
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the ... Read Full Review
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Craig said about Felicity J Lord
Services : Sales( As a Vendor )Date: 10th Jan 2018
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the service.
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By : Alex Lawrence
11 Jan 2018Dear Craig, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich ...
Brilliant service throughout ...
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5 Star Review
James
Alex
By : 'P'
Services : Sales( As a Vendor )
Sold price : £252000
Would you recommend ? : Yes
Postcode : SE10
28 Dec 2017
People found this helpful1
Brilliant service throughout our sale process from valuation till completion. Valuation by Alex was realistic and thorough, Marketing was very efficient and we were kept up to date at all times. Once an offer was made James kept all parties up to date on the progression and did his upmost to keep ... Read Full Review
Comments on Agent Fees
Not the cheapest but good value for money
Comments (0) Report abuseBrilliant service throughout our sale process from valuation till completion.
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P Wilson said about Felicity J Lord
Services : Sales( As a Vendor )Date: 28th Dec 2017
Brilliant service throughout our sale process from valuation till completion.
Valuation by Alex was realistic and thorough,
Marketing was very efficient and we were kept up to date at all times.
Once an offer was made James kept all parties up to date on the progression and did his upmost to keep everything on track.
We cannot fault the service in any way.
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Alex and James took care of ...
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5 Star Review
Alex
James
By : 'Pelton'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10
5 Oct 2017
People found this helpful1
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on my behalf chasing the buyers and buyers solicitors to keep ... Read Full Review
Comments on Agent Fees
I negotiated the rate down and got a very competitive rate.
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Pelton said about Felicity J Lord
Services : Sales( As a Vendor )Date: 4th Oct 2017
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on my behalf chasing the buyers and buyers solicitors to keep the process moving. I couldn't have been happier with the level of service and attention I received
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By : Alex Lawrence
5 Oct 2017Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord ...
I recently used Felicity J ...
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5 Star Review
Alex
Martin
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £264000
Would you recommend ? : Yes
Postcode : SE13
26 Sept 2017
People found this helpful1
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to find me a buyer for my flat and to ... Read Full Review
Comments on Agent Fees
The agency fees seemed reasonable for the service provided.
Comments (1) Report abuseI recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive.
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Chris W said about Felicity J Lord
Services : Sales( As a Vendor )Date: 25th Sep 2017
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive.
Both Martin and Alex worked tirelessly to find me a buyer for my flat and to ensure our onward purchase went smoothly. They were always polite and up-front over the phone and very quick to return calls to chase my solicitor when required.
When we next come to sell our property (hopefully not for a while!) I wouldn't hesitate to use FJL again.
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By : Olivia Herrera
27 Sept 2017Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at ...
FJL provided a professional ...
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5 Star Review
James
Alex
By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE8
24 Aug 2017
People found this helpful0
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was ... Read Full Review
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John L said about Felicity J Lord
Services : Letting( As a Owner )Date: 23rd Aug 2017
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was very happy with the marketing, and were great in ironing out any niggly issues encountered during the conveyancing process.
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By : Alex Lawrence
24 Aug 2017Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, ...
Absolute pleasure doing ...
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5 Star Review
James
Alex
By : 'Lorraine'
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : SE10
17 Aug 2017
People found this helpful0
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once ... Read Full Review
Comments on Agent Fees
Fees were market rate in the area
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Lorraine said about Felicity J Lord
Services : Sales( As a Vendor )Date: 16th Aug 2017
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!
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By : Alex Lawrence
19 Aug 2017Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, ...
I have to admit that due to ...
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5 Star Review
Alex
James
By : 'Cheryl'
Services : Sales( As a Vendor )
Sold price : £1335000
Would you recommend ? : Yes
Postcode : SE10
27 Jul 2017
People found this helpful0
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They ... Read Full Review
Comments on Agent Fees
In line with expectations
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Cheryl Field said about Felicity J Lord
Services : Sales( As a Vendor )Date: 26th Jul 2017
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They kept us well informed during the entire journey and did a splendid job of negotiating on our behalf. More than anything I appreciated their candor and commitment. Huge thanks to the three of them on a job well done!
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By : Alex Lawrence
27 Jul 2017Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, ...
Accepted a good offer within ...
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5 Star Review
Alex
James
By : 'J'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
6 Jul 2017
People found this helpful0
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well ... Read Full Review
Comments on Agent Fees
Ok, once negotiated
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J said about Felicity J Lord
Services : Sales( As a Vendor )Date: 5th Jul 2017
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!
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By : Alex Lawrence
6 Jul 2017Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. ...
What a bunch of cowboys. Will ...
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1 Star Review
Alex
By : 'alias'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : SE10
26 Oct 2015
People found this helpful1
What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently. The best was to see there pressure techniques, making up that ... Read Full Review
What agent could do to change your mind?
Develop and apply common values such as Integrity & Excellence
Comments (1) Report abuseWhat a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently.
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alias said about Felicity J Lord
Services : Sales( As a Buyer )Date: 26th Oct 2015
What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently.
The best was to see there pressure techniques, making up that there is a lot of competition for the property to which there clearly was none. I said that they should go with any of the people I'm supposedly competing with as I won't be pressured into a deal, then most amazingly he said that he prefers me. Then forced to put down a holding deposit without any legal documentation in support. A bit naive from me, but it was not a massive amount.
All their bullying to buy and ghost buyers etc are illegal activities.
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By : alex lawrence
2 Nov 2015Thanks for your review. We're really sorry you feel this way - please contact the branch manager and we'll try and help you resolve this. However just to note we do not take a holding deposit for ...
The manager Alex inspired ...
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5 Star Review
Alex
By : 'Mrs'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
4 Aug 2015
People found this helpful2
The manager Alex inspired confidence from the first meeting in terms of FJL's ability to market the property effectively to achieve a good sale in a timely fashion. Professional but not overly pushy in his approach, he was realistic about viewings and timescale. The photographer and web site ... Read Full Review
What agent could do to change your mind?
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
Comments on Agent Fees
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
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Mrs L Mcg said about Felicity J Lord
Services : Sales( As a Vendor )Date: 3rd Aug 2015
The manager Alex inspired confidence from the first meeting in terms of FJL's ability to market the property effectively to achieve a good sale in a timely fashion. Professional but not overly pushy in his approach, he was realistic about viewings and timescale. The photographer and web site presence were completed within the week, Chloe efficiently organised and conducted the viewings. The sale followed within a matter of weeks. A well organised team that delivered.
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I apologise in advance for ...
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1 Star Review
Alex
Carina
By : 'Dawn'
Services : Sales( As a Vendor )
Sold price : £426000
Would you recommend ? : No
Postcode : SE8
28 Aug 2014
People found this helpful3
I apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to use FJL as selling agents as they already let and managed my ... Read Full Review
What agent could do to change your mind?
Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of £150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If you’d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didn’t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... don’t just take my word for it, read the reviews, they speak for themselves.
Comments on Agent Fees
I think the higher than average fees FJL charge are not justified when they offer such a poor level of service. The best price was achieved but I believe that this was due to the market conditions rather than anything FJL did.
Comments (1) Report abuseI apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to use FJL as selling agents as they already let and managed my property, and I believed that this would make the process easier with interactions with my tenant etc. However, this was a big mistake on my part. I only wish I had read the reviews on this website before making my decision.
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Dawn Petrie said about Felicity J Lord
Services : Sales( As a Vendor )Date: 27th Aug 2014
I apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to use FJL as selling agents as they already let and managed my property, and I believed that this would make the process easier with interactions with my tenant etc. However, this was a big mistake on my part. I only wish I had read the reviews on this website before making my decision.
At every stage of the sales process I encountered, in my opinion, terrible service. Examples included (not exhaustive):
• Incorrect details on the sales brochure – initially sent to me with the Isle of Dogs as the location (Greenwich is the correct location)
• Not initially listed as a ‘Premium Listing' on Rightmove even though FJL offer this as a service that differentiates them from their competitors. The advert was subsequently amended after I phoned them requesting them to do so, the staff hadn't picked up on this.
• My property did not appear in The Evening Standard when it was planned to, again FJL offer this as a service that some other estate agents do not.
• Staff turned up to the Open Day late. Some viewers had already arrived and I was left to show them round my property, and when the member of staff did show up she was completely unprepared without information about service charges etc. Totally unprofessional.
There were other instances of staff not paying attention to detail, and throughout, my emails were ignored/not responded to and I felt completely out of touch with what was happening. Selling a property is a stressful enough experience without dealing with incompetent staff that has a complete disregard for their clients. Chasing and ensuring things were being done correctly was almost a full time job for me which, on top of my very demanding day job, made for an extremely fraught time. All in all, I found the sales team to be an extremely unprofessional outfit who certainly do not earn their higher than average fees.
It is also worth sharing my experience with the other FJL departments, namely Property Management and Lettings. Dealing with Property Management was never straightforward – emails were not responded to in a timely fashion or at all and there is a complete lack of communication between that team and the branch. One final point is that a recent change in personnel and a new Branch manager in Lettings have led to deterioration in service. I had to chase for over 2 months for a partial refund of the management charge, of £550. Despite emails telling me this would be processed, I received the refund only when I threatened to involve my solicitor. Appalling. I know for a fact that if it was the other way round and I was due FJL money, I certainly wouldn't be afforded the luxury of 2 months to settle my debt.
The UK's Largest Customer Review Website for the Property Industry
By : Customer Relations Manager
1 Sept 2014Dear Dawn, Thank you for your feedback regarding our service and the handling of your complaint. We are sorry that you felt dissatisfied but thank you for your feedback in order that we may improve ...
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