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Callum
4.6/5, 9 Reviews
89% Recommended
99% letting valuation accuracy
88% letting fee satisfaction
About Callum
Director of New Business at Braemore Sales & Lettings
92 Morningside Road,EdinburghCity of Edinburgh
EH10 4BY 01316246666
No Biography Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Lettings | 99% | 88% | 100% | 100% |
Latest Properties
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Professional, ...
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5 Star Review
Callum
Alison
By : 'Aluinn'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : EH6
Sep 17, 2019
People found this helpful0
The level of support and service was much more than I expected and all sorts of issues around refurbishment, repairs, utilities, decor were solved - some before I even knew they were problems. I cannot recommend Braemore and their letting team (particularly Alison McInnes) too ... Read Full Review
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Aluinn said about Braemore Sales & Lettings
Services : Letting( Property Management )Date: 17th Sep 2019
The level of support and service was much more than I expected and all sorts of issues around refurbishment, repairs, utilities, decor were solved - some before I even knew they were problems. I cannot recommend Braemore and their letting team (particularly Alison McInnes) too highly.
The UK's Largest Customer Review Website for the Property Industry
By : Mark Hastie
Oct 11, 2019Thanks for your review - great to hear your thoughts on our service! Kind regards, Mark Hastie, Lettings ...
Excellent ...
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5 Star Review
Callum
Pauline
By : 'Nichola'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : EH5
Oct 2, 2018
People found this helpful0
Excellent Service from Paul Davis, Callum MacGregor and Mhairi Middleton. They have made the whole rental process as straight forward and stress free as possible. Thank you ... Read Full Review
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Nichola said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 2nd Oct 2018
Excellent Service from Paul Davis, Callum MacGregor and Mhairi Middleton. They have made the whole rental process as straight forward and stress free as possible. Thank you again.
The UK's Largest Customer Review Website for the Property Industry
By : Mark Hastie
Dec 20, 2018Thank you so much for your kind feedback Nichola, and this has been passed onto the team here. Kind regards, ...
Tait ...
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5 Star Review
Callum
By : 'Gavin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH11
May 23, 2018
People found this helpful0
Both Tzana and Callum steered us through a fraught buying process through solicitor and mortgsge problems will great sympathy. After purchase the renting process has been seamless and efficient and within days we had excellent tenants. Great service and nice ... Read Full Review
Comments on Agent Fees
Fair
Comments (1) Report abuseBoth Tzana and Callum steered us through a fraught buying process through solicitor and mortgsge problems will great sympathy. After purchase the renting process has been seamless and efficient and within days we had excellent tenants.
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Gavin R Tait said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 23rd May 2018
Both Tzana and Callum steered us through a fraught buying process through solicitor and mortgsge problems will great sympathy. After purchase the renting process has been seamless and efficient and within days we had excellent tenants.
Great service and nice folk.
The UK's Largest Customer Review Website for the Property Industry
By : Mark Hastie
Feb 12, 2019Thank you for your feedback. We are delighted to hear of your experience with us! Kind regards, Mark Hastie, Lettings ...
Very supportive, very ...
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5 Star Review
Callum
By : 'Aluinn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH6
Nov 21, 2017
People found this helpful0
Very supportive, very pro-active, very helpful in thinking of not only what I needed setting up to let a flat, but what else I might need now or in the future. Consistently one step ahead of my questions and needs. Very pleased so ... Read Full Review
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Aluinn said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 21st Nov 2017
Very supportive, very pro-active, very helpful in thinking of not only what I needed setting up to let a flat, but what else I might need now or in the future. Consistently one step ahead of my questions and needs. Very pleased so far.
The UK's Largest Customer Review Website for the Property Industry
By : Mark Hastie
Jan 26, 2018Thank you so much for your comments, and Callum will be happy to see these too, we'll pass this on. Your feedback is very valuable to us, and we very much appreciate you taking the time to post it. ...
Scott and Callum have been ...
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5 Star Review
Callum
By : 'M@R'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EH6
Nov 23, 2016
People found this helpful1
Scott and Callum have been excellent in selling and renting out our properties. Good service and excellent back up. Would recommend their ... Read Full Review
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M@R said about Braemore Sales & Lettings
Services : Sales( As a Vendor )Date: 23rd Nov 2016
Scott and Callum have been excellent in selling and renting out our properties. Good service and excellent back up. Would recommend their services.
The UK's Largest Customer Review Website for the Property Industry
By : Braemore
Nov 24, 2016Thank you for your kind review. Its good to hear your feedback and we will be sure to pass on your comments to the staff members mentioned. Thanks again, The Braemore ...
Braemore had been very ...
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5 Star Review
Callum
By : 'Ann'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : EH6
Oct 31, 2015
People found this helpful1
Braemore had been very efficient in providing regular monthly reports. I can feel assured that my property is being looked after by professionals who have experience and proficiency in this field.i would not hesitate to recommend them to anyone seeking letting agents in ... Read Full Review
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Ann Crighton said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 31st Oct 2015
Braemore had been very efficient in providing regular monthly reports. I can feel assured that my property is being looked after by professionals who have experience and proficiency in this field.i would not hesitate to recommend them to anyone seeking letting agents in Edinburgh.
The UK's Largest Customer Review Website for the Property Industry
By : Braemore
Nov 2, 2015Hi Ann, Thank you for taking the time to leave a review for us - delighted to have been able to ...
I want to congratulate ...
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5 Star Review
Callum
By : 'Maria'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH8
Sep 5, 2015
People found this helpful1
I want to congratulate Braemore for being so professional and easy to deal with. I was mostly dealing with Callum who was extremely helpful in helping me rent my flat. The flat was secured for a Tennant in one day!! I am very impressed at the speed it was done. Well done Braemore, its very hard to ... Read Full Review
Comments (1) Report abuseI want to congratulate Braemore for being so professional and easy to deal with.
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Maria Lopez said about Braemore Sales & Lettings
Services : Letting( As a Owner )Date: 5th Sep 2015
I want to congratulate Braemore for being so professional and easy to deal with.
I was mostly dealing with Callum who was extremely helpful in helping me rent my flat.
The flat was secured for a Tennant in one day!!
I am very impressed at the speed it was done.
Well done Braemore, its very hard to find a good agency.
The UK's Largest Customer Review Website for the Property Industry
By : Braemore
Sep 7, 2015Hi Maria, Thank you so much for taking the time to leave a review for us - we were delighted to help and you know where we are if you have any queries. Thanks again. The Braemore ...
I have dealt with Braemore on ...
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5 Star Review
Callum
By : 'Marc'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : EH3
Oct 6, 2014
People found this helpful4
I have dealt with Braemore on two separate occasions and found them to be very helpful and responsive to emails and requests. I currently let 2 properties with them and although it is still early days they have been great to deal with, In particular ... Read Full Review
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Marc H said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 6th Oct 2014
I have dealt with Braemore on two separate occasions and found them to be very helpful and responsive to emails and requests. I currently let 2 properties with them and although it is still early days they have been great to deal with, In particular Calvin/Callum.
The UK's Largest Customer Review Website for the Property Industry
By : Callum
Oct 8, 2014Dear Marcc, Thank you for taking the time to leave us a review of your experience to date. I am delighted to hear about it. All The Best. The Braemore ...
AVOID AT ALL COSTS. THE MOST ...
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1 Star Review
Callum
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : EH10
Aug 24, 2014
People found this helpful7
AVOID AT ALL COSTS. THE MOST TERRIBLE AND INCOMPETENT LETTING AGENCY I HAVE EVER DEALT WITH. With this review I intend to reveal the horrible experience that both I, my friends and our families experienced while we leased a flat 'managed' by Braemore (once known as Alba). Having checked in, ... Read Full Review
What agent could do to change your mind?
Listened.
Attached Files
Comments on Agent Fees
Charged excessive cleaning costs. Try to sell insurance before flat is viewed.
Comments (3) Report abuseAVOID AT ALL COSTS. THE MOST TERRIBLE AND INCOMPETENT LETTING AGENCY I HAVE EVER DEALT WITH.
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Robert Crawford said about Braemore Sales & Lettings
Services : Letting( As a Tenant )Date: 24th Aug 2014
AVOID AT ALL COSTS. THE MOST TERRIBLE AND INCOMPETENT LETTING AGENCY I HAVE EVER DEALT WITH.
With this review I intend to reveal the horrible experience that both I, my friends and our families experienced while we leased a flat 'managed' by Braemore (once known as Alba).
Having checked in, signed the contract and paid £2400 (rent and deposit) we discovered that the flat was in the following unacceptable condition:
Washing machine broken (door did not close), bath blocked, all dinning room chairs broken, fire door hinge broken, iron broken (failed test sticker on; but still there to be used); broken hoover, curtains unattached (on bed), second lock on front door not working, broken furniture stored in spare room, hole in blue sofa (springs exposed), hob on cooker not working, exposed pipes from boiler (also leaking), plugs missing from sinks and flat and windows extremely dirty.
Having just paid £2400 we found this ridiculous and refused to move in. However the staff were not helpful and did not answer phones or emails for two weeks. What little contact we managed to get from them they said all this was acceptable as it was a "student flat". They then shrugged us off and once again did not respond to any emails or messages.
In the end we had to take drastic action and with the help of family we all visited their office in Morningside (Edinburgh) and demanded action. After the staff refused to help we then refused to leave until we spoke to a senior manager (of which there were none based in the office or were available). Eventually Callum Macgregor (the Braemore director) came to the office and spoke to us. He agreed to sort the problem out and get us moved back in. He also agreed to give a refund of one months rent and a little compensation (turned out to be a £20 M&S voucher).
Overall it took it one month for the problems of the flat to be corrected and for us to move in. According to an invoice they provided (not revealing the contractor's name or any details) they claim these repairs and cleaning cost £900. You can view this cleaning invoice here: http://imgur.com/lkAQWjs
It is worth mentioning at this point that Braemore did not hold any spare keys to the property and that I had to give my keys to contractors in order for them to gain access.
Once we moved in our washing machine quickly broke down; flooding with water and never draining. An engineer responded and advised that it be replaced. This took 8 whole weeks! Meaning that we had to rely of friends, family and a laundrette to clean our clothes over this period. The delays being explained as 'pending the landlords approval'. Over this period Braemore never once contacted us; we had to contact them!
As you can expect we did not renew our lease and we gave around 6 months notice. Flat viewings were weekly and we were rarely given notice within 24 hours. Often these texts were sent just before or after their office closes.
We left the flat a little over a month a ago and were given the following "closing inspection report":
Page 1: http://imgur.com/Qj7n8vN
Page 2: http://imgur.com/NA02xim
We were shocked to discover that despite the property being left in an "overall...clean and tidy condition" (found in page 1) we were being charged £231.60 in cleaning costs.
You can see their inflated cleaning invoice here: http://imgur.com/EBrI6vO
We tried to contest these cleaning costs via phone and emails to both Callum Macgregor and Simon Simpson (property manager). Callum Macgregor did not respond and Simon Simpson felt the charges were justified.
£69 (inc. VAT) for cleaning clean windows?!?!? Here in Edinburgh it can be done for a quarter of the price (excluding VAT).
We accepted these charges via the deposit scheme as it would have taken months for the dispute to be resolved. We wanted to escape as quickly as possible.
In conclusion: AVOID BRAEMORE
The UK's Largest Customer Review Website for the Property Industry
By : Callum
Aug 25, 2014Dear Robert, thank you for taking the time to write a review. I understand your frustration at having funds retained from the deposit but I will repeat what was said to both Conor and Sally in other ...
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