“Thankfully it has been over 6 months since me......”
1 Star Review
Dec 21,2019
By:
'Anonymous'
Dec 21,2019
Branch: Reading, 50 London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG1
Branch: Reading, 50 London Street
Lettings (as a Tenant)
Postcode: RG1
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Thankfully it has been over 6 months since me and my partner have been rid of dealing with this sorry excuse for an Estate Agents. From the get go we were treated disgustingly as they tried to pass the blame on to us after cancelling our move in date the afternoon before, as they 'had not had time to sort out our paperwork'. Almost every person we encountered there was bitter, unprofessional and had no concept of customer service. Move in day came around - oven did not work and we had no water as we tried it for the first time with them present. This apparently was also not their fault, but the last tenants - they do not accept any responsibility they hold over their properties. We were told, I quote, from the moody estate agent 'It doesn't really matter as the hob still works and you will only not be able to shower for a while.' After threatening to take matters to court after more issues, they acknowledged and settled matters by agreeing to reimburse us an amount from our first months rent. I could go into so much more detail about all of the other problems we encountered during our 1 year tenancy. One highlight was the water that pissed out of our hallway light bulb every time the tenant upstairs had a shower - this continued for months. We contacted Jon Rosi over 10 times by email, telephone and in person, before the matter was sorted after I eventually ended up in tears over the phone. They claimed this was not dangerous nor urgent. Please stay away from Jon Rosi.
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