100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
96% lettings fee satisfaction
We cover all aspects of sales and lettings throughout Cheltenham, Tewkesbury & Gloucester and surrounding areas.We have a team of qualified and dedicated property managers who will take care of every process for the letting or sale of your property.
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We cover all aspects of sales and lettings throughout Cheltenham, Tewkesbury & Gloucester and surrounding areas.
We have a team of qualified and dedicated property managers who will take care of every process for the letting or sale of your property.
We have a team of qualified and dedicated property managers who will take care of every process for the letting or sale of your property.
Latest Reviews
7th May 2024
reviewed by 'Clive Denton'
7th May 2024
reviewed by 'Matthew'
24th Apr 2024
reviewed by 'Ben Anderson'
23rd Apr 2024
reviewed by 'Simon'
23rd Apr 2024
reviewed by 'Nicky'
Opening Hours
Address
Northwood
11 - 15 Prestbury Road
Cheltenham
Gloucestershire
GL52 2PN
01242 587744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £128,000 | £348,500 |
| Lettings | 95% | 96% | £420 | £1,852 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 3 | 119 | 8 | 11 | 0 | 8 | 1 | 6 | 0 |
Areas covered
- GL52
- GL19
- GL53
- GL20
- GL54
- GL21
- GL50
- GL51
- GL1
- GL2
- GL3
- GL4
- GL18
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Aug 30,2017
Aug 30,2017
0
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After a bad experience with an estate agency many years ago I have always avoided them. Well, Northwood have provided me and my partner with the best service possible!!! I had a few worries about renting with an agency and Rebecca put me at ease ...
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Comment on agent fees
Fees were explained clearly and upfront to us, we didn't hand over money without knowing what it was for.
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Aug 30,2017
Aug 30,2017
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I have been with Northwood Cheltenham since at least 2013 on the guaranteed rent scheme. I previously looked after my Fathers property and it was a nightmare.
This experience however has been very easy everything is taken care of, all I have to do is authorize ...
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Comment on agent fees
In my opinion very reasonable for the work that they do, and the security the guaranteed rent scheme offers.
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Aug 30,2017
Aug 30,2017
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It was a pleasure to deal with Northwood lettings, Rebecca the lettings agent was very helpful, friendly, understanding and patient with my needs. Would highly recommend for a professional service....
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Comment on agent fees
Good
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Aug 29,2017
Aug 29,2017
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As a tenant, I have been with a few estate agents however Northwoods Cheltenham have by far been the best. They have treated me so well and with a lot of respect and always available should I need to communicate with them. I am also ...
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Aug 25,2017
Aug 25,2017
2
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*Horrible experience with this company.
I was a tenant and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use.
Even when treating ...
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Comment on agent fees
BAD
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Oct 17,2016
Oct 17,2016
1
people found
this helpful
this helpful
Northwood have provided an excellent service in renting and managing my flat for the last 6 years or so. On deciding to sell my property the level of service continued with regular updates provided on viewings and throughout the sale process. I would recommend Northwood to ...
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Oct 04,2016
Oct 04,2016
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The Northwood team have been an amazing support whilst looking after my property over the last 8 years. They have been easy to deal with & have not worried at all that they would be in touch if there were any issues [whether property or tenant]. Over ...
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Comment on agent fees
Worth every penny!
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Oct 04, 2016
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Thank you kindly for your review it was a pleasure having you as a landlady . I wish you the very best with your house project and look forward to hearing from you again . ...
Aug 31,2016
Aug 31,2016
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My daughter and I rented our flat throught Northwood for 8 years. The whole team were always very friendly and professional. We would have no problem recommending them to friends and family. Thank you Nicola and your caring Team....
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Comment on agent fees
Fees are what you would expect from reputable agents.
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Jul 14,2016
Jul 14,2016
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All the staff at Northwood Cheltenham are excellent I have two buy to let flats with them and it is totally stress free would highly recommend and Nicola is a Godsend !...
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Comment on agent fees
Good value as it takes any strain /problems away
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Aug 11, 2016
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Hello Lin, Thank you so much for your kind words, you are an absolute pleasure to work with . Kind Regards the Northwood Team ...
Jul 11,2016
Jul 11,2016
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I purchased my first ever flat from this company. I was pretty clueless but they guided me through the whole process & even put up with my daily emails! I can not recommend them enough...
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Comment on agent fees
I am the buyer so paid them no fees
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Jul 11, 2016
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Hi Paddy, thank you for your lovely comments and we wish you every happiness in your new home . Kind Regards the Northwood team ...
Jul 08,2016
Jul 08,2016
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Fabulous support from Northwood when buying my first property. Friendly and professional service. They kept me well informed throughout the process...
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Jul 11, 2016
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Dear Ellen, I am delighted to read your comment as a family business we strive to provide all customers with an outstanding service. All of us at Northwood would like to wish you the very best in your new home and feel free to pop in if passing ...
Jun 16,2016
Jun 16,2016
0
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I have rented with Northwood for the last year and they have been fantastic as an agent. Have dealt with all my queries and maintenance for the property when needed and are alway keeping me up dated with everything I need to know. Would always ...
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Comment on agent fees
Really good a lot less then most agents
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Jun 14,2016
Jun 14,2016
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Very pleasant to deal with. Really impressed with the way they enthused about the property.
Regular updates throughout.
Thank you very much...
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Comment on agent fees
Good
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Jun 14, 2016
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Thank you for your comment and wish you all the very best ...
Mar 30,2016
Mar 30,2016
0
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Having purchased and sold property in the Cheltenham area before experiencing 'larger' estate agents, our experience with Northwood was an absolute pleasure. Always cheerful, polite and ready to help with our queries. From the acceptance of our offer to closure was as easy as you ...
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Comment on agent fees
Not applicable as we were the buyers
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Mar 30, 2016
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Thank you for your kind comments and pleased you have been happy with our service ...
Mar 25,2016
Mar 25,2016
0
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A quick sale efficiently managed. Nikki was friendly and efficient throughout. We appreciated the support at a stressful time. Would recommend....
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Comment on agent fees
Good value
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Jan 29,2016
Jan 29,2016
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What an excellent service from Northwood estate agents! Having just sold a property in Cheltenham I can highly recommend them. Right from the initial visit, I had confidence that Nikki understood what was required to market the property successfully and the whole process was managed ...
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Comment on agent fees
very good value
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Jan 29, 2016
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Thank you for your lovely comments Hazel it was an absolute pleasure to work with you . ...
Nov 10,2015
Nov 10,2015
0
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Nikki went the extra mile with both our property lettings. Nothing was too much trouble and compared with other agents we have used in the past, she was A*+++. We would have no hesitation in using her again and in recommending her to all our ...
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Nov 10, 2015
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Thank you for such lovely comments and very much look forward to dealing with any future properties for you ...
Oct 30,2015
Oct 30,2015
0
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We have rented out our flat through Northwoods for about 10 years during which time they have always been professional, helpful and friendly, especially Kate Owen and Nikki Ponsford. We have now sold the property through Northwoods and this process was managed very well too. We ...
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Oct 30, 2015
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Thank you for your lovely review, you will be missed by all the team here at Northwood . Keep in touch !
Nikki :) ...
Oct 05,2015
Oct 05,2015
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We've used Northwood, headed by Nikki Ponsford, for the past 7 years. In that time, we've found the service to be excellent. All problems with various tenants and property maintenance issues were dealt with promptly and efficiently.
Our relationship with the series of tenants at the ...
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Comment on agent fees
Fair and reasonable
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Sep 26,2015
Sep 26,2015
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Outstanding!! We used Northwood Cheltenham to sell our house and from start to finish we were extremely happy with the service from the professional, friendly and helpful team. Great communication at all stages of the sale of our property. A special thank you to Karen ...
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Jul 05,2015
Jul 05,2015
1
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Communication was fantastic, have never experienced such a roactive approach to comminication. l was asked early on if email update would be better than phone calls. l got detailed update emails every week and also additional al emails when something important moved forward.
Also a ...
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Jun 23,2015
Jun 23,2015
1
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Everyone at Northwood who I dealt with, if it was over the phone or going to the agents themselves they were always extremely helpful in all my needs. When I left Northwood it was due to my family growing and needed a bigger property they ...
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Feb 05,2015
Feb 05,2015
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I have rented my property through Nikki at Northwoods after a recommendation. The house was a new house, and Nikki went the extra mile to ensure that the house was OK after the builders had moved out. Nikki checked the house, done the snagging list ...
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Comment on agent fees
Very good value for money as the service is excellent,.
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Jan 24,2015
Jan 24,2015
1
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Rented a property through Northwoods for 12 months, found them to be extremely poor in maintaining a good relationship with both the tenant and landlord.
Main issues were as following-
-Approved a request by my ex partner(against my wishes) to make alterations to the property ...
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What agent could do to change your mind?
Letting agent charges both the tenant and landlord at every possible opportunity. Their sole objective is to separate the customer from their money.Attached Filesnbsp;
Comment on agent fees
Letting agent charges both the tenant and landlord at every possible opportunity. Their sole objective is to separate the customer from their money.
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Jan 26, 2015
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As an agent we of course apologise that you have felt the level of service has not met your expectations.
Having investigated the above I am unable to agree with any of your comments and can assure you that in all cases Northwood have acted in the best interests of both Landlord and tenant .
I can confirm that no notice was received in writing with your signature before the section 21 notice was issued.
With regards to charges these are all presented to you at the time you complete our pa ...
Aug 08,2014
Aug 08,2014
0
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Brilliant service from Northwood Cheltenham. Having used several agencies in the past I have always found service to be very poor until I dealt with Nikki at Northwood. She was extremley professional and friendly along with the rest of the team I met. Inspections were ...
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Jul 10,2014
Jul 10,2014
1
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Really impressed with the professional courteous service from Nikki and her team. Very efficient, informative and approachable; seemed quite happy to go the extra mile for customer satisfaction. Always kept up to speed with application process and happy to answer any questions.......knocks spots off ...
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Jul 09,2014
Jul 09,2014
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Northwood took over the management of my property back in November 2013 and I can honestly state that I have found them to be extremely professional, courteous and true to their word. I have every confidence in their approach to the management of my property and ...
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May 07,2014
May 07,2014
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Professional & friendly team with excellent customer service.
Prompt response if you need support (when required).
Excellent preventative maintenance regime
Clear and effective communicatators...
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May 05,2014
May 05,2014
1
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Initially we contacted 3 estate agents to get a broad idea of where we stood and an approximate idea of how much we could expect to recieve in rent, what their fees would be, what they would do for us and what we needed to do. ...
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Apr 30,2014
Apr 30,2014
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The team at Northwood's have rented out my flat for the last 8yrs. Throughout this time they have been professional and always been prompt to address problems, maintenance issues quickly as they arise. Based in London I was very removed from the market in Cheltenham ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Any complaints must be in writing addressed to the Director who will respond in writing within 10 working days .
Last updated at 2:21 PM 05/07/2018 by allAgents
Best Letting Agent in Cheltenham 
Best Estate Agent in Cheltenham 
