“William H Brown's Holderness Road Branch in H......”
1 Star Review
Apr 29,2024
By:
'Kekul'
Apr 29,2024
Branch: Hull, 358-360 Holderness Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: HU8
Branch: Hull, 358-360 Holderness Road
Lettings (as a Landlord)
Postcode: HU8
0
people found
this helpful
William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.
After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.
This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.
0
people found
this helpful
Was this helpful?
Yes