100% sales valuation accuracy
100% sales fee satisfaction
Mar 29,2024
Mar 29,2024
0
people found
this helpful
this helpful
Kathryn is a person to get the job done, if you want a property sold she will definitely do it for you.
She is eloquent and efficient. She enabled many viewings by providing a fantastic brochure, video and beautiful photographs.
She liaised with me after every viewing, and every step of the way, from start to finish on the sale of my property.
She also has great contacts, and provided me with a brilliant solicitor who was also quick and efficient.
Thank you so much.
She is eloquent and efficient. She enabled many viewings by providing a fantastic brochure, video and beautiful photographs.
She liaised with me after every viewing, and every step of the way, from start to finish on the sale of my property.
She also has great contacts, and provided me with a brilliant solicitor who was also quick and efficient.
Thank you so much.
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Latest Reviews
29th Mar 2024
reviewed by 'Judy'
Opening Hours
Address
Fine & Country
Cotswold Business Centre, 2 A P Ellis Rd
Upper Rissington,Cheltenham
Gloucestershire
GL54 2QB
01608 619919
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £700,000 | £96,000,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 2 | 0 | 1 | 0 | 0 | 0 |
Areas covered
- CV36
- GL54
- GL55
- CL56
- OX18
- OX7
- SN16
- SN6
- SN7
- WR12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Mar 29,2024
Mar 29,2024
0
people found
this helpful
this helpful
Kathryn is a person to get the job done, if you want a property sold she will definitely do it for you.
She is eloquent and efficient. She enabled many viewings by providing a fantastic brochure, video and beautiful photographs.
She liaised with me after ...
read full review
read full review
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Yes
Nov 15,2023
Nov 15,2023
0
people found
this helpful
this helpful
Molly was a pleasure to work with throughout the buying process- she was professional and friendly, and kept us well informed throughout. Would recommend working with her!...
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read full review
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May 10,2023
May 10,2023
0
people found
this helpful
this helpful
We sold our property with Kathryn Anderson she was a delight to deal with, always returning calls asap and answering questions and queries efficiently and accurately. Kathryn carried out the whole process from start to finish in a professional highly knowledgeable manner with nothing ever ...
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read full review
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May 11, 2023
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(1)
Dear Claudia
Thank you so much for your kind words, it was a pleasure working with you. Hopefully our paths will cross again . ...
Kathryn
Emma
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 28/10/2022, 1:27 PM by Fine & Country CotswoldsComplaints Procedure
In-House Complaints Procedure
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – [email protected] clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House,
1st Floor, Elstree Way,
Borehamwood,
WD6 1JH
By Email
[email protected]
By Phone
0333 321 9418
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
In-House Complaints Procedure
The Property Ombudsman (TPO)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the sales advisor that is handling your case.
If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Area Manager, Nicola Wright ([email protected])
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review
The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
When you have raised a complaint with The Property Ombudsman, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Last updated at 12:27 PM 28/10/2022 by Fine & Country Cotswolds
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – [email protected] clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House,
1st Floor, Elstree Way,
Borehamwood,
WD6 1JH
By Email
[email protected]
By Phone
0333 321 9418
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
In-House Complaints Procedure
The Property Ombudsman (TPO)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the sales advisor that is handling your case.
If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Area Manager, Nicola Wright ([email protected])
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review
The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
When you have raised a complaint with The Property Ombudsman, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
