1 Star Review
Feb 03,2024
By:
'Aleksandra'
Feb 03,2024
Branch: London, 55 Fulham Broadway
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W14
Branch: London, 55 Fulham Broadway
Lettings (as a Tenant)
Postcode: W14
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My experience with Foxtons Fulham Broadway has been deeply troubling, particularly concerning the safety and security of the property I rented through them. Before moving in, I expressed significant concerns about the security of the property’s keys. I was reassured by someone from central Foxtons that this issue would be addressed immediately, as they emphasized that “safety is paramount.” Unfortunately, this assurance turned out to be empty, as a month into my tenancy, nothing has been done, leaving me feeling extremely unsafe.
The property itself has several safety oversights, including entrance doors that do not comply with fire safety regulations because they fail to self-close properly. This concern was highlighted to me in an off-hand manner by the letting agent saying I can make copies of the keys, suggesting a casual approach to what should be critical safety measures. There is no knowing who else has these keys!
I was further disheartened by the inconsistent information provided by Foxtons staff regarding the possibility of changing the locks for enhanced security. Initially, there was a suggestion that the locks could be changed if I covered half the cost, but this option was quickly dismissed by a divisional manager, showing a lack of coherent policy or genuine concern for tenant security.
Moreover, the physical condition of the door’s night latch, which is crucial for security, is inadequate—failing to close properly and lacking a functional handle, which adds unnecessary difficulty to securing my temporary home.
Foxtons Fulham Broadway’s disregard for these significant safety and security concerns has left me questioning their commitment to tenant welfare. The difference between the assurances of safety I received before moving in and the reality of my living situation is stark and disappointing. For a company that claims to prioritize tenant safety, their actions, or lack thereof, speak volumes. This experience has underscored the importance of not only vetting properties but also the integrity and professionalism of the letting agency managing them.
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