Aberdeen, AB25
4.9/5, 844 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

Aberdeen Estate & Letting Agents | Martin & Co

“Aberdeen branch - absolutely the worst letting agency I have ......”

Share on :
Sep 15,2009
Minithumbdown
By: 'Scott'
Sep 15,2009
0 people found
this helpful
Aberdeen branch - absolutely the worst letting agency I have ever dealt with. When I moved in to the flat, there was no bed. After a week of trying to convince me that the sofa in the kitchen was, in fact, my bed, it took them a further 2 weeks to provide one.

It took them 6 months to replace a hoover, but judging by some of the comments on here that's actually pretty quick for them.

Icing on the cake was finding out that the entire building was a site of serious disrepair and mojor building work started with no warning. Every time it rained water was dripping from the ceiling and running down the walls. Martin&Co's response? "Turn the heating up". When the builders knocked a hole in my wall, they were still claiming it was habitable.

I've now moved out, given notice and demanded rent back. Got a funny feeling they won't be too forthcoming with that...

Would also add absolutely no communication between staff, no records made of communication between me and any of them and they generally don't give a toss about you.
Avoid at all costs.
Was this helpful? Yes
By: Angry Mother
Jun 02, 2012
My daughter and her friend rented a flat in Torry. It was advertised as two bedroom but the box room was big enough for a small single bed only. Clothing drawers and personal belongings had to be kept in living room for the year. Both girls went home for a holiday only to come home to a soaked bedroom carpet, damp on walls and mould forming in every room. When it rained the bedroom window leaked and flooded the floor, soaked the curtains and walls. The flat was the top floor and the roof leaked in the living room as well. Martin and Co.'s solution was to "turn up the heat and open the windows". They blamed the girls stating that "their lifestyle was causing the damp". They were told not to hang their clothes around the house to dry or to take hot steamy showers. The girls were left to borrow a ladder from friend and clean the mould off the ceilings themselves to no avail as it simply returned in a few days due to the walls being damp still from the rain and snow. Phone calls and emails from myself, my husband, and the other girl's parents and many unreturned phone calls were met with "turn the heat up and open the windows" when they did bother to return calls. Who can afford to turn the hearting up and open the windows? After threatening legal action we were finally given the landlords contact info. His solution was for the girls to move out temporarily so that the leaks could be fixed. Where were they to go? The landlord arranged to do the work over the Christmas holiday when the girls returned home. It turns out that the workers "fixing" the problems were actually staying, cooking, and sleeping in my daughter's flat over the days it took to fix the problems. Which of course were never fixed. We tok our daughter back to Aberdeen after the New Year to find the beds slept in (gross) and tub dirty. We spent the night and during the night it began to rain. When I went to look out the window I noticed the carpet squish under me and a puddle in the window ledge. Curtains soaked again. Next day on the phone and we honestly spent the entire rest of the contract terms being told that there was no leak, no mould, and no problem other than humidity that the girls themselves were making. Upon the end of the contract the "independent party" who checks the apartment for damaged items submitted a false list of damaged and missing items of which was taken off of security deposit. Thankfully, we had a copy of the moving in list and was able to prove we were being cheated. They finally paid the rest of the deposit. Another things is that they charge you a "cleaning fee" when you move in a flat which is a rip off because they also charge you a "cleaning fee" when you move out and then charge the next tennant an additional "cleaning fee". Two years down the line my daughter receives an email stating that they were checking their books and found that they made a mistake and that she owed them money for a "admin fee". Can you believe that? Two years down the line? Worst dealings with ANY business I've ever, ever, ever had. The though of your child living in mouldy and damp is bad enough but to be treated as if you should say, "Thank you." for it is disgusting.
By: muddywellies
Nov 18, 2009
Am curious if it is now the very same apartment my daughter is renting. Was the house number 89 by any chance?
By: Stu
Oct 01, 2009
Was going to have a look at a flat with Martin & Co - but won't bother I don't think.

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Martin & Co
123 Rosemount Place
Aberdeen
Aberdeen City
AB25 2YH
01224 636500

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £27,000 £485,000
Lettings 100% 98% £290 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
212 12 552 42 6 0 2 0 16 2
Areas covered
  • AB12
  • Aberdeen
  • AB15
  • Aberdeen West End
  • AB10
  • Cults
  • AB25
  • Bieldside
  • AB23
  • Milltimber
  • AB22
  • Kingswells
  • AB16
  • Westhill
  • AB24
  • Ferryhill
  • AB11
  • Midstocket
  • AB32
  • Rosemount
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
ARLA NALS TPOS SAL SAGEagent Relocation Agent Network
Latest Properties

No Properties

Images & Videos

“Kelly Kennedy was amazing and made our experi......”

Share on :
Jun 01,2024
Minithumbup
Kelly
By: 'Kirsty Thomson'
Jun 01,2024
0 people found
this helpful
Kelly Kennedy was amazing and made our experience finding a flat so much easier and she was so lovely....
read full review
Was this helpful? Yes

“Excellent service throughout....”

Share on :
May 19,2024
Minithumbup
Maxine
Kelly
By: 'Ioannis'
May 19,2024
0 people found
this helpful
Excellent service throughout. Impressive professionalism. Very engaging and helpful personnel....
read full review
Was this helpful? Yes

“Great service. Debbie was quick to respond to......”

Share on :
May 19,2024
Minithumbup
Debbie
Maxine
By: 'Kate'
May 19,2024
0 people found
this helpful
Great service. Debbie was quick to respond to any messages and was always helpful....
read full review
Was this helpful? Yes

“Very good agent...”

Share on :
May 17,2024
Minithumbup
Kelly
Juliet
By: 'Caiden'
May 17,2024
1 people found
this helpful
Kelly was incredibally helpful and proactive in helping us find our flat. She answered all questions fully and honestly and had a great insight into the property....
read full review
Was this helpful? Yes

“Kelly Kennedy: extremely helpful and thorough...”

Share on :
May 17,2024
Minithumbup
Kelly
Juliet
By: 'Charles Dusse'
May 17,2024
0 people found
this helpful
Kelly Kennedy was not only extremely helpful but she has also been prompt and thorough in dealing with the letting of our flat. Thank you so much indeed!...
read full review
Was this helpful? Yes

“The best agent.Caring and supportive, and th......”

Share on :
May 16,2024
Minithumbup
Juliet
Kelly
By: 'Michael'
May 16,2024
0 people found
this helpful
The best agent. Caring and supportive, and they’ll giving you the solutions not a Just No....
read full review
Was this helpful? Yes

“Great experience...”

Share on :
May 16,2024
Minithumbup
Kelly
Juliet
By: 'Qianqian Dong'
May 16,2024
0 people found
this helpful
Great experience. Kelly Kennedy arranged the viewing and guided me through the renting procedures. She is very kind, patient, and professional. My enquiries were addressed quickly and with clear explanations. Kelly is very reliable, and I feel much more relaxed with her help (finding flats ...
read full review
Was this helpful? Yes

“Kelly Kennedy!!...”

Share on :
May 13,2024
Minithumbup
Kelly
Juliet
By: 'Iuliana Daraba'
May 13,2024
0 people found
this helpful
I recently searched for a rental property and came across a lovely flat with the help of Martin & Co. Kelly Kennedy was exceptional and friendly since the first time we spoke on the phone. Although my first viewing was postponed and I couldn't make it, ...
read full review
Was this helpful? Yes

“Outstanding Service from Martin & Co Aberdeen, Thanks to Kelly and Juliet....”

Share on :
May 13,2024
Minithumbup
Kelly
Juliet
By: 'DR OB'
May 13,2024
0 people found
this helpful
I recently rented an apartment through Martin & Co Aberdeen and had an excellent experience. Kelly Kennedy and Juliet Mutch provided outstanding service, making the entire process smooth and professional. They were incredibly helpful and knowledgeable, listening carefully to my requirements and preferences. With their exceptional ...
read full review
Was this helpful? Yes

“My moving in experience was great. The staff ......”

Share on :
May 05,2024
Minithumbup
Kelly
Juliet
By: 'Zhanarys'
May 05,2024
0 people found
this helpful
My moving in experience was great. The staff that helped was really welcoming and sorted out all of my queries in an effective manner and to a high-quality. Especially, I would like to highlight work done by Kelly Kennedy and Juliet Mutch....
read full review
Was this helpful? Yes

“I recently found a lovely flat to rent in Abe......”

Share on :
May 05,2024
Minithumbup
Kelly
Juliet
By: 'MS SHEILA GOLDIE'
May 05,2024
0 people found
this helpful
I recently found a lovely flat to rent in Aberdeen with the help of Martin & Co. Kelly Kennedy showed me the property and I found her, and her colleagues, to be very friendly and helpful. In particular, Juliet Mutch, was of great assistance to me. ...
read full review
Was this helpful? Yes

“Attentive to my concerns and help me move wit......”

Share on :
May 04,2024
Minithumbup
Maxine
Kelly
By: 'Raphael, Mumtaz Menard'
May 04,2024
0 people found
this helpful
Attentive to my concerns and help me move with ease....
read full review
Was this helpful? Yes

“Massive shoutout to Kelly Kennedy for all her......”

Share on :
May 02,2024
Minithumbup
Kelly
Juliet
By: 'Ryan Smith and Alice Ridley'
May 02,2024
0 people found
this helpful
Massive shoutout to Kelly Kennedy for all her help with finding us a flat. Searching for a flat was beginning to become tedious and unmotivating, until we met Kelly! Within days we've been accepted for a stunning flat. Thank you for all your time and ...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
May 02,2024
Minithumbup
Kelly
Juliet
By: 'Maryam Olubodun'
May 02,2024
0 people found
this helpful
Excellent Service from the Kelly Kennedy. She showed me round a property I was interested in renting and showed exceptional professionalism. She was very friendly and was intentional about pointing out the features of the property as I explored. I also appreciate the time I ...
read full review
Was this helpful? Yes

“As always, can't thank Maxine and Kelly enoug......”

Share on :
Apr 30,2024
Minithumbdown
Maxine
Kelly
By: 'Khyber'
Apr 30,2024
0 people found
this helpful
As always, can't thank Maxine and Kelly enough. They have kept me in the loop every step of the way and helped identify the best match for my property. Impeccable commitment and a truly personalized service...
read full review
Was this helpful? Yes

“Highly recommend...”

Share on :
Apr 30,2024
Minithumbdown
Kelly
Juliet
By: 'Colin Jamieson'
Apr 30,2024
0 people found
this helpful
Kelly Kennedy was extremely professional and approachable and made the whole process straightforward and efficient...
read full review
Was this helpful? Yes

“Fantastic...”

Share on :
Apr 30,2024
Minithumbdown
Kelly
Juliet
By: 'Jamie Ridge'
Apr 30,2024
0 people found
this helpful
Thank you so much to Martin & Co, specifically Kelly Kennedy. Amazing customer service from super prompt enquiry reply times to virtual tours to putting down the holding deposit. Whole process over 1 working day which has made moving up to Aberdeen from Devon a stress free ...
read full review
Was this helpful? Yes

“Kelly Kennedy was a real pleasure, she was fr......”

Share on :
Apr 19,2024
Minithumbup
Kelly
Juliet
By: 'Mfon'
Apr 19,2024
0 people found
this helpful
Kelly Kennedy was a real pleasure, she was friendly, considerate and patient. She was able to explain at length all necessary details and answered all our questions and concerns. She's a real asset to your company....
read full review
Was this helpful? Yes

“Thanks so much Kelly for your fantastic servi......”

Share on :
Apr 18,2024
Minithumbup
Kelly
Juliet
By: 'Udy & Mfon'
Apr 18,2024
0 people found
this helpful
Thanks so much Kelly for your fantastic service! You were really nice and professional...
read full review
Was this helpful? Yes

“Kelly Kennedy...”

Share on :
Apr 17,2024
Minithumbdown
Kelly
Juliet
By: 'sam raphael'
Apr 17,2024
0 people found
this helpful
Kelly Kennedy was great at finding us our accommodation for the next years of our degree! Wonderfully helpful and very nice!...
read full review
Was this helpful? Yes

“Was very patience throughout the process unti......”

Share on :
Apr 15,2024
Minithumbup
Kelly
Juliet
By: 'Emmanuel Boadi Manu'
Apr 15,2024
0 people found
this helpful
Was very patience throughout the process until handover. My friend who did view the property on my behalf also said she was very nice and helpful. Thanks Martin & Co Aberdeen for helping me with my move to Aberdeen smoothly....
read full review
Was this helpful? Yes

“Very helpful agent...”

Share on :
Apr 12,2024
Minithumbup
Kelly
Juliet
By: 'Suzie McGinness'
Apr 12,2024
0 people found
this helpful
Kelly was very efficient and extremely helpful in helping me view the flat and get the paper work sorted. Excellent experience....
read full review
Was this helpful? Yes

“Kelly Kennedy is so good at what she does ....”

Share on :
Apr 12,2024
Minithumbup
Kelly
Juliet
By: 'Samson Micheal'
Apr 12,2024
0 people found
this helpful
Kelly Kennedy is so good at what she does ....
read full review
Was this helpful? Yes

“She is definatelly 5 start agent, best in Abe......”

Share on :
Apr 11,2024
Minithumbup
Kelly
Juliet
By: 'Ildikó'
Apr 11,2024
0 people found
this helpful
She is definatelly 5 start agent, best in Aberdeen.She was kind and very helpful....
read full review
Was this helpful? Yes

“Friendly and competent staff. Good service ov......”

Share on :
Apr 10,2024
Minithumbup
Kelly
Juliet
By: 'AS'
Apr 10,2024
0 people found
this helpful
Friendly and competent staff. Good service overall. I highly recommend....
read full review
Was this helpful? Yes
Staff picture Stephen
(423)
Staff picture Kelly
(393)
Staff picture Maxine
(235)
Staff picture Juliet
Staff picture Maria
Staff picture Monika
(20)
Staff picture Eduardo
(6)
Staff picture Rosario
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are registered with the Property Ombudsman redress system. But more important, you can call the Director Eduardo Prato directly on his mobile, day or night, if at any point you're not completely satisfied with our service.
Last updated at 4:29 PM 04/03/2024 by allAgents

Awards won by Martin & Co, Aberdeen AB25 2YH



Get in touch with

Martin & Co

Branch - Aberdeen, AB25