95% sales valuation accuracy
97% sales fee satisfaction
One of the south east's leading independent estate and letting agents covering all aspects of estate agency, residential lettings and block Management. Branches in Eastbourne, Bexhill on Sea, Hastings and Tunbridge Wells.
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One of the south east's leading independent estate and letting agents covering all aspects of estate agency, residential lettings and block Management. Branches in Eastbourne, Bexhill on Sea, Hastings and Tunbridge Wells.
Latest Reviews
View all Reviews 1388
29th Apr 2024
reviewed by 'CLAUDIO Mariani'
29th Jun 2023
reviewed by 'Jon Bailey'
29th Jun 2023
reviewed by 'James Kimber'
13th Mar 2023
reviewed by 'Vasudeva Ranganatha Kamath'
9th Feb 2023
reviewed by 'Derek'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £42,000 | £915,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 314 | 8 | 560 | 28 | 218 | 4 | 165 | 2 | 77 | 12 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
“Unreliable, unprofessional, ignorant, extremely poor customer services and generally incompetent. ......”
Oct 16,2011
Oct 16,2011
7
people found
this helpful
this helpful
Unreliable, unprofessional, ignorant, extremely poor customer services and generally incompetent. We had an appointment to see a property at 5.30pm. This appointment had been booked for a week. I had to drive over an hour to attend to this appointment. At 5.25pm we were waiting ...
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May 30, 2012
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(1)
Dear Amanita,
Oakfield is run and managed by a team of fully trained professionals and we are one of the few companies in the South East to be fully accredited by ARLA, the governmental standards agency for both lettings and property management.
Your feedback and comments are vital to us to continue to focus and improve our customer service.
All the Oakfield team strive for continuous improvement so that our clients receive the professional and dedicated service they deserve.
If you ...
Oct 05,2011
Oct 05,2011
7
people found
this helpful
this helpful
dreadful service provider from start to finish, agent could not answer any of my questions when i visited the prospective property, the customer service was appaulling! disgusting and degrading handling of prospective clients discrimination at its absolute worst....avoid avoid avoid...
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What agent could do to change your mind?
NOTHING, I will never use this agent againAttached Filesnbsp;
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May 28, 2012
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(1)
Dear Jessica,
Firstly we would like to send our sincere apologies that you felt it necessary to leave such a strong review.
Oakfield has many objectives as a professional company, and we do try to always deliver a high standard of service in all our branches and we do apologise that on this occasion we failed to do this.
Your comments have been noted and will be duly followed up by both our customer relations team and the Management team.
If you would like to discuss the matter furt ...
Jun 17,2011
Jun 17,2011
7
people found
this helpful
this helpful
Terrible service, told us a flood that knocked all the electrics in the flat out wasnt an emergency and to wait till monday (from friday evening), rather than find out which tenant is causing problems they tar you all with the same brush and send ...
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May 28, 2012
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(2)
Firstly can I apologise for the unfortunate experience that you have had whilst using Oakfield.
Sadly his is not a true reflection of Oakfield and the service we normally provide to all of our customers. We would really like to discuss the experience you have had with our agency in more detail. And it would be great if we could have the opportunity to show you that this experience was indeed a one off.
Please don't hesitate in contacting our head office directly so we can discuss your expe ...
Mar 11,2011
Mar 11,2011
7
people found
this helpful
this helpful
Very poor company run by young kids with no property knowledge or customer skills, quick at taking your money but useless service, the most expensive agent with the worst service. Avoid!!...
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May 28, 2012
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(1)
Firstly, thank you for taking the time to write a review regarding your experience.
Your comments have been noted and will be duly followed up by both our customer relations team and the Management team, We will do all we can to improve the problems you have expressed.
Kind Regards
Hollie O’Shea
Oakfield Customer Relations ...
Feb 09,2011
Feb 09,2011
2
people found
this helpful
this helpful
I found the staff in the Bexhill office both friendly and professional, they went the extra mile for me by getting viewings booked in at very short notice, they drove me to and from all properties, and followed up with me first thing the next ...
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May 28, 2012
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(1)
Thank you for your positive comments regarding our team members here at Oakfield.
As you know when dealing with Oakfield nothing is too much trouble. We will always strive to provide the highest possible level of service to all our customers.
And it’s great to hear that on this occasion we succeeded in doing this. All the team take great pride in ensuring all our customers have a smooth and stress free experience.
Kind Regards
Hollie O’Shea
Oakfield Customer Relation ...
Oct 28,2010
Oct 28,2010
2
people found
this helpful
this helpful
Oakfield manage seven properties on my behalf. I have found them to be very professional over the last two and a half years, albeit one minor hiccup!
I think it's unfair to judge an agency on the fashion sense of there staff!!
...
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May 28, 2012
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(1)
Thank you for taking the time to review our Oakfield (branch) on All Agents.
Your positive comments have been passed onto all the team.
If you ever need any additional advice in the future our team would be more than happy to do all we can to help.
Kind Regards
Hollie O’Shea
Oakfield Customer Relations ...
Oct 12,2010
Oct 12,2010
2
people found
this helpful
this helpful
I rented a property through Oakfield and found them to be helpful. I found a property in the morning and by 12pm all the paperwork was complete. I stayed in the property for 6 months before moving back home with my parents and had no trouble ...
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May 28, 2012
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(2)
Firstly thank you for your positive review regarding the level of service you received whilst using Oakfield.
We try very hard to ensure all our customers share the same level of service that you had.
We are so pleased you enjoyed your experience with us; we in turn enjoyed taking care of you, and we hope we can assist you in the future.
Kind Regards
Hollie O’Shea
Oakfield Customer Relations ...
Sep 02,2010
Sep 02,2010
6
people found
this helpful
this helpful
An awful company for all aspects of property. Operated with a bunch of kids not long out of nappies who have poor customer skills. Very bad at responding to calls and enquiries. This lot are more bothered about their own image than selling / managing or ...
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May 28, 2012
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(4)
Thank you for your feedback,
First of all, can I apologise for the unfortunate experience you have had whilst dealing with us recently. This is not a normal experience that our business would provide and our level of service is normally exceptional.
The Oakfield team have taken all your comments constructively and will do all we can to improve the issues highlighted.
If you would like to discuss your recent experience further, please don't hesitate in contacting us directly,
Kind re ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a high-quality service to all our clients & customers. Our aim is to achieve the highest
level of customer satisfaction possible. In the unlikely event that you are dissatisfied with any aspect of our service
please let us know and we will endeavour to resolve the issue as quickly as possible.
Let us know if you are unhappy about:
• A decision we have made
• Any aspect of our work
• A member of our staff providing incorrect information or treated you unprofessionally.
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so please make your complaint directly to the branch concerned & our
Branch Manager will make best efforts to resolve the matter for you.
If you have a Formal complaint. Please contact the Branch Manager of your local branch and they will advise you of the process.
Last updated at 9:55 AM 27/03/2017 by allAgents
level of customer satisfaction possible. In the unlikely event that you are dissatisfied with any aspect of our service
please let us know and we will endeavour to resolve the issue as quickly as possible.
Let us know if you are unhappy about:
• A decision we have made
• Any aspect of our work
• A member of our staff providing incorrect information or treated you unprofessionally.
Dealing with your complaint immediately
Our aim is to resolve complaints on the spot, so please make your complaint directly to the branch concerned & our
Branch Manager will make best efforts to resolve the matter for you.
If you have a Formal complaint. Please contact the Branch Manager of your local branch and they will advise you of the process.
Best Letting Agent in St Leonards on Sea 
Best Estate Agent in Bexhill on Sea 
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