99% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
97% lettings fee satisfaction
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ...
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Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Latest Reviews
View all Reviews 578
5th Apr 2024
reviewed by 'Liz'
9th Feb 2024
reviewed by 'Lesley'
5th Dec 2023
reviewed by 'Elsa'
4th Dec 2023
reviewed by 'Sarah'
12th Nov 2023
reviewed by 'Rosie'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £188,000 | £3,500,000 |
| Lettings | 95% | 97% | £360 | £3,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 66 | 3 | 220 | 10 | 145 | 0 | 113 | 4 | 15 | 2 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 14,2013
Oct 14,2013
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I was really impressed how the lettings team worked at Oliver Jaques. From start to finish Steve, Jack and Kirsten dealt with everything extremely professionally and in within the limited time I had to move. I loved the tenants goody pack they gave to me ...
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Oct 11,2013
Oct 11,2013
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Both Kirsten and Gina were very helpful when helping me deal with my trashed flat left by my last tenants. They recommended local contractors, cleaners, furniture suppliers etc. They have both clearly been in the industry for some time and it was a pleasure dealing ...
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Oct 10,2013
Oct 10,2013
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Thoroughly impressed with the positive and professional manner in which my property was dealt with from start to finish. Would definitely recommend Oliver Jaques to anyone who has property in the local area. Nothing seemed to be too much trouble and they were always on ...
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Oct 10,2013
Oct 10,2013
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Leona Potter is the most helpful and professional estate agent I've ever dealt with. She often went over and above her core duties to ensure everything was done properly during the buying process. Life would be a lot more difficult as a first-time buyer without ...
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Aug 31,2013
Aug 31,2013
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I have dealt with Kirsten for years now and have found her unfailingly efficient, helpful and a good communicator, especially in comparison with staff at the three or four other estage agents I've dealt with....
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Aug 09,2013
Aug 09,2013
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The Bow Quarter is such a lovely place to live, but the experience is ruined when you deal with rude and arrogant people like Kirsten Pauli. She was very unhelpful and clueless! If you speak to her you expect to make no progress at all ...
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What agent could do to change your mind?
Train their staff to provide decent customer serviceAttached Filesnbsp;
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Jul 30,2013
Jul 30,2013
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Overal I found OJ provided a very good service when buying a flat through them. They kept in regular contact and did everything that I required of them to allow me to exchange and complete within a short period of time. Paul Gibbens was particularly ...
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Jul 13,2013
Jul 13,2013
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Just exchanged on our 3 bed house in Rotherhithe and cannot recommend OJ highly enough. All staff have been friendly and professional. Property was previously on with another estate agent and OJ have put them to shame. Prospective buyers were all vetted so very few time-wasters ...
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Tenant Fees
Holding Deposit (per tenancy)
Equivalent of One Weeks' Rent
Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings ManagerSecurity Deposit (per tenancy. Rent under £50,000 per year)
Equivalent of Five Weeks' Rent
Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting ManagerSecurity Deposit
Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)
Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings ManagerAdministration Fee
£120 (inc. VAT), Pay UpfrontCompany Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)
Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings ManagerPending
£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings NegotiatorDefault Rent Payment
3% (inc. VAT), Pay UpfrontAbove Base Rate of the Bank of England when Rent is 14 days late.
Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings ManagerReferencing
£42 (inc. VAT), On CompletionLandlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)
Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings ManagerVariation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay UpfrontAmendments or Changes to the tenancy where requested by the tenant.
Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings ManagerLost or replacement key
Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee
Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings ManagerEarly Termination(Tenant’s Request)
Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.
Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents
Best Estate Agent in E3 
Best Letting Agent in E3 
