Miller Metcalfe
4.7/5, 630 reviews
93% recommended
96% sales valuation accuracy
98% sales fee satisfaction
79% lettings valuation accuracy
86% lettings fee satisfaction

Property Features

Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, ... show more Miller Metcalfe are a well-respected Lancashire Estate Agency with a wealth of experience in the property industry. We offer our customers 'more as standard'. As independent as ever, we thrive on our dynamic approach and our ability to “think different”, taking traditional estate agency to a new level of service, trust and commitment. We specialise in residential sales and lettings, commercial, auctions and property surveys to offer the whole package for buyers, sellers, tenants and landlords.

Latest Reviews

 View all Reviews 630
Featured Review
a
reviewed by 'Mike Clough'
“The team at Miller Metcalfe were areal asset in the re recent sale of our commercial premises. They were attentive ......”
Featured Review
a
reviewed by 'Nicole Jones'
“We sold our property with Miller Metcalfe and would highly recommend. From Marc visiting us to Zoe and all the ......”
31st May 2024
reviewed by 'Lucy'
“Miller Metcalfe provided an excellent service from the moment they came to value the house. Amy Redfern was very professional ......”
31st May 2024
reviewed by 'GGI'
“Very very impressed with the service! Bought a house through auction and service was fantastic, very team were very helpful ......”
31st May 2024
reviewed by 'Ashley'
“Amy has been a pleasure with from start to finish! Amy kept us up to date throughout the entire process, ......”
31st May 2024
reviewed by 'Jan'
“Another property sold with Miller Metcalfe. Great job as usual!...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £59,000 £3,550,000
Lettings 79% 86% £350 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
64 6 98 11 259 5 151 10 16 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: 00:00 - 00:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

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Miller Metcalfe Image 1
Miller Metcalfe Branches (view all 8)
Bolton, BL1
Bury, BL9
Commercial, BL1
Culcheth, WA3
Harwood, BL2
Lettings, BL1
Prestige, BL1
Worsley, M28
Featured Review
a

“The team at Miller Metcalfe were areal asset ...and never gave up...”

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Apr 02,2024
Minithumbup
Staff profile picture
Georgia
Staff profile picture
Jack
By: 'Mike Clough'
Apr 02,2024
2 people found
this helpful
The team at Miller Metcalfe were areal asset in the re recent sale of our commercial premises. They were attentive and never gave up on what proved a difficult completion. Many obstacles were put in the way to prevent our progress but Georgia and Jack ...
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By: Miller Metcalfe
Apr 02, 2024
View all comments (1)
Hello, thank you for your review of our Commercial department! ...
Featured Review
a

“We sold our property with Miller Metcalfe and......”

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Apr 02,2024
Minithumbup
Staff profile picture
Mark
Staff profile picture
Zoe
By: 'Nicole Jones'
Apr 02,2024
0 people found
this helpful
We sold our property with Miller Metcalfe and would highly recommend. From Marc visiting us to Zoe and all the team support throughout the sale, they were all professional, supportive and the communication was perfect...
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By: Miller Metcalfe
Apr 03, 2024
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Hello, thank you for your review of our Worsley team, it is greatly appreciated! ...

“Katie has been very helpful and has kept us informed.......”

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Jul 28,2015
Minithumbup
By: 's'
Jul 28,2015
2 people found
this helpful
Katie has been very helpful and has kept us informed. the whole procedure went very smoothly and we are very pleased...
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“Extremely incompetent and unprofessional. We dealt with these agents in ......”

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Jun 28,2015
Minithumbdown
By: 'Kate'
Jun 28,2015
2 people found
this helpful
Extremely incompetent and unprofessional. We dealt with these agents in relation to a letting and a purchase but ended up backing out of both due to the poor service we received. Despite being around the corner from a group viewing of a property with 6 prospective ...
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Comment on agent fees
Letting fees are above average
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“Considering we moved abroad, our representative took care of our ......”

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May 04,2015
Minithumbup
By: 'Shaun'
May 04,2015
0 people found
this helpful
Considering we moved abroad, our representative took care of our viewings, internet installation and paperwork all in our absence. By the time we came to move in, it was effortless. Internet working on the day we moved in, clean house and a polite friendly employee ...
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Comment on agent fees
Reasonable fees.
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“When we bought the property it took much longer than ......”

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Mar 08,2015
Minithumbup
By: 'Geoff'
Mar 08,2015
0 people found
this helpful
When we bought the property it took much longer than expected to 'exchange'. However Angela kept in touch so that as soon as possible she could arrange to advertise the property. The day following promotion she informed us that the flat had been let - ...
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“Mandy was excellent. Super friendly and went out of her ......”

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Feb 25,2015
Minithumbup
By: 'anonymous'
Feb 25,2015
0 people found
this helpful
Mandy was excellent. Super friendly and went out of her way to make the process as stress free as possible. She took emails from me several weekends and was really flexible. The move was quick and simple we moved in within 3 weeks of viewing....
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“Since making the decision to use an external agent i ......”

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Feb 09,2015
Minithumbup
By: 'Steve'
Feb 09,2015
0 people found
this helpful
Since making the decision to use an external agent i have been very pleased with the level of service, knowledge and professionalism shown to me by the team at Miller Metcalfe, Culcheth. Will have no hesitation is using their services in the future...
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“I will share that from outset the team is very ......”

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Sep 17,2014
Minithumbup
By: 'Gospel'
Sep 17,2014
0 people found
this helpful
I will share that from outset the team is very helpful, always there at the right time, I would recommend them....
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Comment on agent fees
Allways helpful for my money
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“Excellent service given from start to finish, was on time ......”

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Sep 12,2014
Minithumbup
By: 'tomtwpcon'
Sep 12,2014
0 people found
this helpful
Excellent service given from start to finish, was on time at every appointment and completed all the paperwork and necessary documents without any hassle. Went out of his way to deliver the keys to us for our new house when we couldn't make the appointment ...
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“Professional service.Helpful and polite.Friendly staff team expertly managed ......”

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Jun 24,2014
Minithumbup
By: 'Cath'
Jun 24,2014
1 people found
this helpful
Professional service. Helpful and polite. Friendly staff team expertly managed by Emily. Immediate response to queries. Fair and transparent pricing. Hassle free process even for self-employed. One week from viewing to receipt of keys. High standard of customer care as managed let. Highly recommend this ...
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“Hi thank you for finding us the perfect home. We ......”

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Jun 10,2014
Minithumbup
By: 'Ozzy'
Jun 10,2014
2 people found
this helpful
Hi thank you for finding us the perfect home. We have a cat and every estate agent turned us down. With miller Metcalfe Everything was so easy to deal with. Nick handled everything and was really quick. We are very please and will recommend miller ...
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“They couldn't have been any worse. Completely unprofessional. Lied. Incompetent. ......”

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Dec 29,2013
Minithumbdown
By: 'LBL'
Dec 29,2013
1 people found
this helpful
They couldn't have been any worse. Completely unprofessional. Lied. Incompetent. Needed more managing than the tenants. I can't believe they are still in business....
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“This is the second property we have rented out with ......”

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Jul 15,2013
Minithumbup
By: 'Mrs'
Jul 15,2013
2 people found
this helpful
This is the second property we have rented out with Miller Metcalfe. They are very pro-active and within 1 week I had 4 offers for Tenancy. They are thorough and efficient and very speedy. Any queries are answered by return. I would not hesitate to recommend them ...
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“I am a private landlord and for over a year ......”

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Jul 10,2013
Minithumbup
By: 'Steve'
Jul 10,2013
1 people found
this helpful
I am a private landlord and for over a year I have been having trouble with tenants paying rent. The trouble I have experienced has left me with some financial hardship until I heard of Miller Metcalfe. I had been put off using the services ...
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“I have had a good experience with Miller Metcalfe. Gemma, ......”

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May 23,2013
Minithumbup
By: 'HayleyW'
May 23,2013
0 people found
this helpful
I have had a good experience with Miller Metcalfe. Gemma, who is no longer there was always very on the ball and helpful. she showed me round the flat and made everything happen quickly once i decided I wanted it. Had no problems with credit ...
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“I found Charlie to be most helpful when trying to ......”

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Apr 22,2013
Minithumbup
By: 'colesy68'
Apr 22,2013
0 people found
this helpful
I found Charlie to be most helpful when trying to find a rental property for myself and 2 children. The 2nd property i viewed with them is the one i have gone for and the service i have received form Charlie has been second to none ...
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“I had dealt with a lovely letting agent in hale ......”

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Mar 12,2013
Minithumbdown
By: 'XANTHE'
Mar 12,2013
3 people found
this helpful
I had dealt with a lovely letting agent in hale called holland hall. Unfortunately in early 2012 they were taken over by miller metcalf. They found me a tenant quickly enough but their handover was useless. They did not notify any services and failed to deliver ...
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What agent could do to change your mind?
LISTENED TO MY COMPLAINTS AND LOOKED INTO THE ISSUES-I FELT i WAS IGNORED AND FOBBED OFF. THEIR EXCUSES WERE LAME AND INACCURATE. I FELT AS I DID ALOT OF THE WORK THEY SHOULD OF DONE I REQUESTED SOME MONIES BACK FROM MY LETTING FEE.? STUPIDLY,THIS WASNT EVEN CONSIDERED(EVEN THOUGH THEY FAILED TO DO 50% OF WHAT THEY SHOULD OF DONE) THEY WONT HAVE MY CUSTOM AGAIN.
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By: Alaine Bradbury
Mar 30, 2013
View all comments (1)
Dear Ms Holt, I believe that you have previously expressed your concerns in line with Miller Metcalfe’s complaints policy. Many of the points in your review have been addressed and we have investigated and provided a full response. We are happy to provide details for the purpose of this review website. In your review I note that you refer to Holland Hall based in Hale, the initial issues with regards to your letting service where dealt with by the team of staff from Holland Hall, ...

“Alaine was always thorough and attentive when answering my questions. ......”

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Mar 03,2013
Minithumbup
By: 'Michael'
Mar 03,2013
0 people found
this helpful
Alaine was always thorough and attentive when answering my questions. She always returned my phone calls and dealt with problems that occurred swiftly. I found Alaine to be professional and knowledgable which resulted in a smooth outcome on the matters that she dealt with. Alaine ...
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“Miller Metcalfe has been my agent for approximately 4 years. They ......”

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Mar 01,2013
Minithumbup
By: 'Larry'
Mar 01,2013
0 people found
this helpful
Miller Metcalfe has been my agent for approximately 4 years. They have recruited two tenants on my behalf with very short gaps between the two and therefore limited loss of income. Things have considerably improved by having a regular person dealing with me. Saaima has been ...
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By: Chris McGowan
Apr 02, 2013
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Thank you Larry for the positive comments. Its always great to hear from a happy long term client such as yourself. Look out for our landlords survey coming soon! - that’s your chance to provide feedback and help us make positive changes ...

“Possibly the most incompetent and unprofessional idiot we have ever ......”

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Feb 24,2013
Minithumbdown
By: 'Mr'
Feb 24,2013
1 people found
this helpful
Possibly the most incompetent and unprofessional idiot we have ever had the misfortune to deal with. This fool relayed only half messages to the landlord, told us we didn't have the property, then we did if we could move our date for exchange of contracts ...
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What agent could do to change your mind?
Relayed full messages to the landlord, and been honest with us. We feel this member of staff was completely incompetent; as she had no concept of the effects of her actions... Perhaps this only comes with advancing age, and the agent should consider the life experiences of their employees... Before indeed employing them,
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“What excellent customer service! Emma found a tenant for my ......”

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Feb 07,2013
Minithumbup
By: 'Jill'
Feb 07,2013
4 people found
this helpful
What excellent customer service! Emma found a tenant for my property within a week of my property being advertised. She kept me updated via e-mail and telephone at every stage and I felt she went above and beyond what I would've expected from Miller Metcalfe. ...
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By: Chris McGowan
Mar 02, 2013
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Thank you very much for the positive comments. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon. ...

“RUDE RUDE RUDE! I bought a property in May 2012 as ......”

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Jan 31,2013
Minithumbdown
By: 'RW151'
Jan 31,2013
8 people found
this helpful
RUDE RUDE RUDE! I bought a property in May 2012 as a first time buyer. I dealt with Rianna/Rhianna (not sure which one) during the offer process and she was perfectly nice and polite. However during the viewing process prior to making an offer the ...
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What agent could do to change your mind?
RUDE RUDE RUDE!
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“Horrid service, property was not ready too move in, made ......”

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Jan 27,2013
Minithumbdown
By: 'What'
Jan 27,2013
4 people found
this helpful
Horrid service, property was not ready too move in, made to wait for paperwork that's was not done, no inventory I was made to feel like I was inconvenience. Rude sat with her coat on shouted a lot at the other staff. And then I ...
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By: Chris McGowan
Mar 02, 2013
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Dear ‘What have I let myself in for’ I’m sorry to hear that our service didn’t meet your expectations, if you’d like to speak to me direct about your experience I can be reached on [email protected] or 01204 535352. Regards, Chris McGowan, Bolton Lettings Branch Manager ...

“Awful service I was trying to let a property from ......”

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Jan 21,2013
Minithumbdown
By: 'Dani99'
Jan 21,2013
4 people found
this helpful
Awful service I was trying to let a property from them. Asked me to pay before signing the terms and conditions. They have no idea what they are doing how to put offers forward or even negotiate. I would recommend every estate agent in the ...
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What agent could do to change your mind?
They didn't even try.
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By: Saaima Patel
Mar 01, 2013
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Thanks for alerting us to this. We work hard to offer a high quality and friendly service, and I’m sorry that your experience in dealing with myself didn’t meet your expectations. I hope you will give us another chance in the future. If you’d like to contact me directly, please call the office on 01204 535352, Saaima Patel .’ ...

“Useless from the outset, problem after problem and nothing done ......”

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Jan 20,2013
Minithumbdown
By: 'Dismayed'
Jan 20,2013
2 people found
this helpful
Useless from the outset, problem after problem and nothing done to fix it. Property totally unfit for purpose, electrically unsafe, stank of BO and curry from the previous tenant, utterly unhygenic. Had bailiffs chasing me from the previous tenant. Failed to tell me it was ...
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What agent could do to change your mind?
Not rent out an unsuitable property, get your staff trained to fix problems when they're reported, not a month later and to be able to talk to people, stop being so useless.
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By: Miller Metcalfe
Feb 01, 2013
View all comments (1)
Dear ‘’Dismayed Tenant’, ’ Thank you for taking the time to provide feedback, we appreciate your comments and have taken steps to look into your issues further. We are sorry to hear that you are dissatisfied with your experience of renting with Miller Metcalfe, however we feel that we have addressed your problems within the property in a prompt manner. • The property does have a valid Electrical Safety Certificate that was carried out before you moved i ...

“I'm a landlord letting with miller metcalfe and ive had ......”

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Jun 29,2012
Minithumbdown
By: 'Miller'
Jun 29,2012
6 people found
this helpful
I'm a landlord letting with miller metcalfe and ive had nothing but problems. I can't wait until the tenancy and therefore my commitment to them ends and I can drop them like a lead balloon. My tenants are not happy with them either with all ...
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What agent could do to change your mind?
Bankruptcy would help all those tenance and landlords currently involved.
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“Very nice until you sign on the dotted line!After ......”

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Sep 26,2011
Minithumbdown
By: 'Mistreated'
Sep 26,2011
5 people found
this helpful
Very nice until you sign on the dotted line! After your mistake of letting from them they have no interest in you at all!!! Never return your calls, and when you do get to speak its just lies lies and more lies! Avoid at all ...
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What agent could do to change your mind?
Be interested in more than just the rent coming through
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“I recently sold my property through the Prestige branch of ......”

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Apr 15,2011
Minithumbup
By: 'Karrys'
Apr 15,2011
0 people found
this helpful
I recently sold my property through the Prestige branch of Miller Metcalfe and have to say how very impressed I was with the service I received. I was updated regularly, they took control of all viewings and sold my property within 3 months, despite me being ...
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“They rent out properties not fit for purpose. If anything ......”

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Nov 17,2010
Minithumbdown
By: 'clash'
Nov 17,2010
4 people found
this helpful
They rent out properties not fit for purpose. If anything goes wrong they will fob you off constantly and act like they don't care. Very unhelpful....
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Vendor Fees

*Subject to property value and package chosen.

Landlord Fees

Our INTRODUCTION package is just £250.00 Plus VAT, please be aware that this amount will be required to be paid upfront prior to advertising.

Our comprehensive tenant find only package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £700.00 inc VAT.

Our comprehensive Rent Collection package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £650.00 inc VAT and then a monthly commission charge at 9.6% inc VAT each month of service.

Our Managed Tenancy package is just ONE MONTHS RENT Inc VAT. Subject to a minimum charge of £600.00 inc VAT and then a monthly commission charge at 12% inc VAT each month of service.

Tenant Fees

-Rent
-A refundable tenancy deposit capped at no more than 5 weeks’ rent where the total annual rent is less than £50,000, or 6 weeks’ rent where the total annual rent is £50,000 or above
-Payments associated with early termination of the tenancy, when requested by the tenant
-Payments capped at £50 (or reasonably incurred costs, if higher) for the variation, assignment or novation of a tenancy
-Payments in respect of utilities, communication services, TV licence and -Council Tax
-A default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement
Last updated at 26/02/2024, 12:08 PM by Danielle Orrell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:37 AM 14/03/2024 by allAgents

Awards won by Miller Metcalfe

Regional Awards won by Miller Metcalfe

Individual Branch Awards

Bolton, BL2



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