Jan Forster Estates
4.7/5, 1049 reviews
95% recommended
94% sales valuation accuracy
93% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction

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Latest Reviews

 View all Reviews 1049
29th Jan 2024
reviewed by 'Angry'
“This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get ......”
16th Nov 2023
reviewed by 'Gosforth'
“Dreadful company. They've treated my neighnours terribly; failed to get important repairs done, ignored instructions from Environmental Health and been ......”
16th Nov 2023
reviewed by 'WhatYouDeserve'
“Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to ......”
16th Nov 2023
reviewed by 'FFBB'
“Extremely poor service. Other tenants have dealt with unsafe electrics and mould, and when they have complained to environmental health, ......”
6th Jul 2023
reviewed by '66JPW'
“not a good letting agent. I dont have time to share all the bad experiences. Just dont use them. A ......”
18th Jul 2022
reviewed by 'graeme campbell'
“Disgraceful - We contacted Jan Foster regarding a new build on Bayfield, and we were told we were the first ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 93% £26,000 £1,170,000
Lettings 92% 88% £295 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
256 8 275 22 251 7 194 5 21 10
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NALS UKALA
Rankings
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Estate agents
Letting agents
Latest Properties for Sale   446 to Rent   107
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Jan Forster Estates Branches (view all 8)
Forest Hall, NE12
Gosforth, NE3
High Heaton, NE7
Low Fell, NE9
Newcastle, NE3
Property Management Centre, NE3
Tynemouth, NE30
Whitley Bay, NE26

“The purchase took a lot longer than it should have ......”

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Aug 26,2013
Minithumbup
By: 'EG'
Aug 26,2013
4 people found
this helpful
The purchase took a lot longer than it should have due to several complications related to the vendors position. If it wasn't for the excellent customer service provided by Ellie Warwick we would have walked away from the purchase many months ago. She really did ...
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“My purchase didn't run as smoothly as I would have ......”

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Aug 19,2013
Minithumbup
By: 'Happy'
Aug 19,2013
3 people found
this helpful
My purchase didn't run as smoothly as I would have liked but not because of Jan Forster Estates or Ellie Warwick who did all they could to help me in my purchase and subsequent house move. I would highly recommend their service....
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“Failed my potential housemates checks barely a day before we ......”

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Jul 29,2013
Minithumbdown
By: 'TomW'
Jul 29,2013
1 people found
this helpful
Failed my potential housemates checks barely a day before we moved in - despite the detail they did it over being clearly written on the form that could have been sorted out immediately (ie making her just a permitted occupent). Staff member on signing contracts ...
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What agent could do to change your mind?
Not been totally useless!
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“Our experience was the same as one of the other ......”

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Jun 27,2013
Minithumbdown
By: 'Very'
Jun 27,2013
1 people found
this helpful
Our experience was the same as one of the other reviewers. Sending wrong workmen for the job. Had to continuously be after them, rude, not returning calls or emails. Did not get anything fixed. The list goes on. Probably I would say the worst estate ...
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“Initially the service recieved was very helpful and everything was ......”

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Jun 20,2013
Minithumbdown
By: 'Unimpressed'
Jun 20,2013
1 people found
this helpful
Initially the service recieved was very helpful and everything was running very smoothly. An issue arose with the mortgage provider and caused a delay in the process - I recieved no communication for 6-8weeks and when I did eventually recieve a call it was ...
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What agent could do to change your mind?
A change in approach and staff would possibly change my mind - however I have no intention of ever using this service again due to the poor experience I have had.
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“Great service, able to phone or e-mail depending on what ......”

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Jun 03,2013
Minithumbup
By: 'S'
Jun 03,2013
3 people found
this helpful
Great service, able to phone or e-mail depending on what suited us. Good communication to seller etc. hassle free....
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“Initially a couple of flaws with the company due to ......”

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May 14,2013
Minithumbup
By: 'ian'
May 14,2013
3 people found
this helpful
Initially a couple of flaws with the company due to staff member leaving however then I got put through to a lovely lady called Ellie, who listened to what i had to say and the areas i was looking at, and which was good did ...
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“Horric, upsetting, stessful the list is endless for the terrible ......”

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May 08,2013
Minithumbdown
By: 'Angry!!'
May 08,2013
4 people found
this helpful
Horric, upsetting, stessful the list is endless for the terrible service received from Jan Forster!!! I won't go into massive detail will just bullet point: * Never return calls * Rude * Arrogant * Send maintenance men to your house without contacting you prior * Do not advice the house ...
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What agent could do to change your mind?
Obvious!!!!
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“We had our property on the market with 2 other agents ......”

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Apr 30,2013
Minithumbup
By: 'Roy'
Apr 30,2013
3 people found
this helpful
We had our property on the market with 2 other agents before deciding on using Jan Forster and we were totally surprised in the comparison of service received. The staff at Jan Forster kept in constant touch with us to let us know what was going ...
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“I have let my property through Jan Forster for 3 years ......”

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Apr 26,2013
Minithumbup
By: 'Glynis'
Apr 26,2013
1 people found
this helpful
I have let my property through Jan Forster for 3 years now and in that time they have found me 3 very good tennants. They have kept me unpdated on appoinments and feedback on viewings. I have always found them very professional and would have no hesitation ...
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“On first investigating a new tenancy our attention was drawn ......”

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Apr 23,2013
Minithumbup
By: 'C'
Apr 23,2013
1 people found
this helpful
On first investigating a new tenancy our attention was drawn Jan Forster via Right Move. We contacted Jan Forster to express an interest in a particular area in Newcastle and spoke to Samantha. Samantha was professional and friendly with a great level of knowledge about ...
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“A great service throughout. One of the main strengths was ......”

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Mar 26,2013
Minithumbup
By: 'Jayne'
Mar 26,2013
3 people found
this helpful
A great service throughout. One of the main strengths was keeping in contact with me and providing quick feedback from all viewings. Highly recommended....
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“I FOUND SAMANTHA VERY PLESENT AND FRIENDLY TO DEAL WITH. ......”

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Mar 26,2013
Minithumbup
By: 'STEPHEN'
Mar 26,2013
1 people found
this helpful
I FOUND SAMANTHA VERY PLESENT AND FRIENDLY TO DEAL WITH. SHE WAS VERY PROFESIONAL AND EFFICIENT THE WAY SHE DELT WITH GETTING A TENANT PROCESSED AND SIGED UP IN LESS THAN ONE WEEK. I WOULD BE VERY HAPPY TO USE THE AGENCY AGAIN....
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“I was impressed from the start. Samantha was professional, friendly ......”

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Mar 25,2013
Minithumbup
By: 'John'
Mar 25,2013
1 people found
this helpful
I was impressed from the start. Samantha was professional, friendly and knowledgable. Information was relevant and if explanation was required Samantha was ready to detail paperwork. I will recommend Jan Forster as a tenant as I was grateful and happy with service relieved....
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“Bianca was fantastic when selling our property and sold it ......”

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Mar 25,2013
Minithumbup
By: 'Kate'
Mar 25,2013
4 people found
this helpful
Bianca was fantastic when selling our property and sold it within a couple of weeks of going on the market,after only 3 or 4 viewers. Very happy with my experience of Jan Forster and would only use them in the future when selling my property. Also ...
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“Jan Forster went out of their way to ensure that ......”

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Mar 24,2013
Minithumbup
By: 'Kelvin'
Mar 24,2013
5 people found
this helpful
Jan Forster went out of their way to ensure that prospective tenants were carefully vetted, with full financial history and credit checks undertaken Unlike some other agents, I have experienced in the past, they go out of their way to ensure both tenant and landlords ...
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“Advertised Property to Let on Website, arranged and conducted viewings ......”

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Mar 23,2013
Minithumbup
By: 'Stewart'
Mar 23,2013
5 people found
this helpful
Advertised Property to Let on Website, arranged and conducted viewings of property, screened prospective Tenant, set up contract + monthly direct debit payment....
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“My property proved harder to let than I (or Jan ......”

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Mar 23,2013
Minithumbup
By: 'Keith'
Mar 23,2013
5 people found
this helpful
My property proved harder to let than I (or Jan Forster) had expected. In that situation, Jody roblems Ratcliffe tried very hard - and cleverly - to find strategies by which to expedite the let. And she did find tenants. She also put up very ...
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“I recently sold a property in Tynemouth and used the ......”

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Mar 23,2013
Minithumbup
By: 'Jan'
Mar 23,2013
4 people found
this helpful
I recently sold a property in Tynemouth and used the services of Jan Forster Estate Agents. From start to finish I found all the staff to be very friendly, efficent and reliable. Although I was living abroad the whole process was stress free due to ...
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“Agent worked hard to find tenant and dealings with tynemouth ......”

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Mar 23,2013
Minithumbup
By: 'Jjohnson'
Mar 23,2013
2 people found
this helpful
Agent worked hard to find tenant and dealings with tynemouth office were excellent. Only issues were communication problems at central lettings office, leading to stress and confusion on tenancy start dates and wrong fee being charged....
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“Charming, friendly agent. Geberally returned calls within a few minutes ......”

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Mar 23,2013
Minithumbup
By: 'hunterpemberton'
Mar 23,2013
4 people found
this helpful
Charming, friendly agent. Geberally returned calls within a few minutes and woked successfully with both solicitors. Documentation spot on. Professional approach...
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“My property had been up for rent with another agent ......”

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Mar 23,2013
Minithumbup
By: 'Mrs.'
Mar 23,2013
5 people found
this helpful
My property had been up for rent with another agent for three months, without finding a tenant. Jody found us a tenant within two weeks, wonderful! My only complaint is that every time I rang the office I had to leave a message, there was ...
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“From initial viewing to final purchasing Ellie from Jan Forster ......”

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Mar 22,2013
Minithumbup
By: 'James'
Mar 22,2013
4 people found
this helpful
From initial viewing to final purchasing Ellie from Jan Forster kept me updated with what was going on with the sale and made my first experience of buying a house as a FTB was made an easy process....
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“Jan Forsters were the second Agents I used and were ......”

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Mar 22,2013
Minithumbup
By: 'Lynne'
Mar 22,2013
4 people found
this helpful
Jan Forsters were the second Agents I used and were very good from the start. They were very professional but also extremely friendly and I had some good informal chats with them especially Joyce (with her lovely scottish accent!). Once the offer was in they ...
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“Gail was really good with selling our house. it sold ......”

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Mar 21,2013
Minithumbup
By: 'MRS'
Mar 21,2013
2 people found
this helpful
Gail was really good with selling our house. it sold within 5 hours of going on the market. Gail also helped us to find/buy another house.. each time i rang Gail she was very helpful & polite. gail gave me daily updates on the sale of ...
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“We recently put our first property up "to let" with ......”

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Mar 21,2013
Minithumbup
By: 'Paul'
Mar 21,2013
2 people found
this helpful
We recently put our first property up "to let" with Jan Forster estates and I have to say that the level of service we received was simply superb. We were instantly made to feel at ease by Gail (Towers) and Julie (Armstrong), who guided us ...
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“My husband and i recently started the process of purchasing ......”

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Mar 12,2013
Minithumbdown
By: 'Manda'
Mar 12,2013
5 people found
this helpful
My husband and i recently started the process of purchasing a property through Jan Forster Estates. We secured our mortgage paid for a survey and instructed our solicitor. When we received the survey there were some concerns raised about the roof, missing tiles, dated method ...
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What agent could do to change your mind?
- Listen more than speak - Consider the experience you are providing to people purchasing a property - Dont manipulate facts
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“We began renting from Jan Forster Estates in autumn 2012. The ......”

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Feb 11,2013
Minithumbdown
By: 'Anonymous'
Feb 11,2013
6 people found
this helpful
We began renting from Jan Forster Estates in autumn 2012. The first red flag was that the move-in date for our flat was constantly pushed back, despite the flat being advertised as available immediately. It took nearly three weeks for us to be able to move ...
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“Although fully aware I was overseas they damaged the Property ......”

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Aug 15,2012
Minithumbdown
By: 'Cajones'
Aug 15,2012
1 people found
this helpful
Although fully aware I was overseas they damaged the Property and did not inform me when an unaccompanied viewer had broken a window leaving the property both unsafe and unsecure....
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What agent could do to change your mind?
Informed me of the damage
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Contact your local branch for details.
Last updated at 2:02 PM 07/01/2016 by allAgents

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