I rang YPP who own Cambridge House student apartments in Manchester to speak about the car park / pull area at the front of the building to discuss the amount of rubbish / trees / bushes / general state .
Cheryl Humphry was very understanding & most helpful with my enquiry,... read full review
“Absolutely terrible. We first signed on with ......”
Share on :
1 Star Review
Aug 02,2023
By:
'Gianna'
Aug 02,2023
Branch: Liverpool, 19 Water Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M2
Branch: Liverpool, 19 Water Street
Lettings (as a Tenant)
Postcode: M2
0people found this helpful
Absolutely terrible. We first signed on with a different management but they switched to YPP before we moved in. We lived with extreme mould and dampness, suffering from mould sickness. There was water leaking from our floors because of the dampness. Water leaked from the ... read full review
Branch: York, Piccadilly Residence
Services: Lettings (as a Tenant)
Rent PCM: £800 Would you recommend?: No
Postcode: YO1
Branch: York, Piccadilly Residence
Lettings (as a Tenant)
Rent PCM: £800 Postcode: YO1
0people found this helpful
Flat itself is nice and fine - it's the running of it that is unacceptable. Fossgate House has literally no waste management. You have to put your dirty bins out every week and until then they stay in your small humid studio room which stinks. ... read full review
DO NOT RENT. NO MATTER HOW MUCH YOU LIKE THE PROPERTY - DO NOT RENT. THEY LEFT US WITHOUT HOT WATER AND HEATING FOR 2 WEEKS AT THE END OF FEBRUARY. PROMISED TO REDUCED OUR RENT BECAUSE OF THIS INCIDENT. THEY HAVE TAKEN NO ACTION IN ... read full review
“The overall journey with this place has been a headache. When I first moved in, the moving date was delayed for weeks as the building was not finished. It did not stop there, construction work continued for at least another month reducing our privacy. It...”
Share on :
1 Star Review
Jan 30,2022
By:
'Big'
Jan 30,2022
Branch: York, Piccadilly Residence
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: YO1
Branch: York, Piccadilly Residence
Lettings (as a Tenant)
Postcode: YO1
3people found this helpful
The overall journey with this place has been a headache. When I first moved in, the moving date was delayed for weeks as the building was not finished. It did not stop there, construction work continued for at least another month reducing our privacy. It ... read full review
View all comments
(1)
We specialise in getting deposits back - DM us on Instagram (@GetMyDepositBack) and happy to sort this for you. ...
“Unlawfully kicked out of my home in the middle of the day. YPP do not follow the rules they can not be trusted. Lies not trustworthy. Illegally kicked me out did not follow any of the correct processes! YPP Lettings....”
Share on :
1 Star Review
Dec 11,2021
By:
'Anonymous'
Dec 11,2021
Branch: Leeds, 6 Blenheim Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LS1
Unlawfully kicked out of my home in the middle of the day. YPP do not follow the rules they can not be trusted. Lies not trustworthy. Illegally kicked me out did not follow any of the correct processes! YPP Lettings.... read full review
Branch: Liverpool, 19 Water Street
Services: Lettings (as a Tenant)
Rent PCM: £665 Would you recommend?: No
Postcode: L2
Branch: Liverpool, 19 Water Street
Lettings (as a Tenant)
Rent PCM: £665 Postcode: L2
11people found this helpful
Do not rent with YPP. Will threaten you with endless charges and bills over meaningless services that have nothing to do with you. Horrible way to end a 12 month tenancy. DO NOT waste your money with YPP.... read full review
Absolutely awful do not use. Tried to take our deposit when they weren't entitled to it. Failed to fix multiple maintenance issues. Entered the property several times without any announcement. Turned up one day to change the electric meter price from 14p to 31.5p per ... read full review
“If it could do a 0 star we would. Done work f......”
Share on :
1 Star Review
Aug 31,2021
By:
'Emma'
Aug 31,2021
Branch: Sheffield, 111 St Mary's Road
Services: Property Management
Would you recommend?: No
Postcode: S2
Branch: Sheffield, 111 St Mary's Road
Property Management
Postcode: S2
11people found this helpful
If it could do a 0 star we would. Done work for YPP for nearly 4 years. Terrible company rip off their tenants and tell them stuff has been done in their room on move out and hasn't. They creat contractors like dirt and do not value ... read full review
“The worst company I have ever rented from!! O......”
Share on :
1 Star Review
Aug 21,2021
By:
'Elizabeth'
Aug 21,2021
Branch: York, Piccadilly Residence
Services: Lettings (as a Tenant)
Rent PCM: £750 Would you recommend?: No
Postcode: YO1
Branch: York, Piccadilly Residence
Lettings (as a Tenant)
Rent PCM: £750 Postcode: YO1
10people found this helpful
The worst company I have ever rented from!! Organised a move in day, from 3 hours from down south to move into a flat in york and nobody was there to give me my keys so I had to pay to stay in a travel lodge ... read full review
Do you want to rent with a scammer agent? Do you want to move into an uncleaned flat? Do you want to live with rats? Look no further, YPP is your FIRST choice!
It took them almost a month to respond to the deposit refund. ... read full review
“BAD, YPP are the most toxic unprofessional company I have ever dealt with. Employees rude and confrontational. Moving out quickly and moving on with my life....”
Share on :
1 Star Review
Jun 25,2021
By:
'Resident'
Jun 25,2021
Branch: Leeds, 6 Blenheim Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LS2
BAD, YPP are the most toxic unprofessional company I have ever dealt with. Employees rude and confrontational. Moving out quickly and moving on with my life.... read full review
View all comments
(1)
Nice once they get money! Completely unprofessional when moving out- I had to argue about the check out charges as they have come up with the damages I have not done to the property- I thankfully wrote comments and took pictures during the check in- be careful about this, this is illegal betterment and apparently very common in this agency. ...
“Scum...”
Share on :
1 Star Review
Apr 30,2021
By:
'Linpeh'
Apr 30,2021
Branch: Leeds, 6 Blenheim Terrace
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LS2
I've been with them for 1.5 years and their lettings 'manager' (name starts with the letter C) was the worst I've ever had the displeasure/misfortune to deal with. She's got a lot of nerve patronising and arguing with an already-unhappy ex-tenant. Had the audacity to ... read full review
YPP are a total scam. 3 months after moving in I received a notice of rent increase. What the hell is that about!!! No transparency. They will try to up the rent price whenever they feel like it!... read full review
Do not rent with them if you value your time and money. Believe the bad reviews, or end up paying for your own mistake like I did. And don't just read the Google ones as they can hide the bad (read: real) ones and jam ... read full review
Don't get fooled by all the fake 5-star reviews on Google. Scroll down and read the 1-star reviews and go to their Leeds City Centre reviews--those are the real ones. Scott and their maintenance team might be great, but it's only because they're not the ... read full review
“They will try to increase your rent after just 3 months ......”
Share on :
1 Star Review
Feb 22,2021
By:
'An'
Feb 22,2021
Branch: Liverpool, 19 Water Street
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: L2
Branch: Liverpool, 19 Water Street
Lettings (as a Tenant)
Rent PCM: £650 Postcode: L2
28people found this helpful
They will try to increase your rent after just 3 months of living there. Only 3 months after moving in the landlords impose an enormous rent increase, demanding an extra £612 on top of the normal rent!!
They wait for you to move your belonging in then send ... read full review
Do not rent with YPP if you are a working professional. They scam you into selling a young-professionals apartment with off street parking, but is the opposite. Multiple complaints have been made of the students around the black having parties (with no long term change ... read full review
Moved into a lovely apartment in Leeds city centre and can not fault the maintenance teams effort with helping me settle in. I work for the NHS and needed a need to be close to the hospital. Mark changed my mattress and painted my bedroom ... read full review
“Scum of the earth, horrible horrible company ......”
Share on :
1 Star Review
Oct 03,2020
By:
'Tom'
Oct 03,2020
Branch: Sheffield, 111 St Mary's Road
Services: Lettings (as a Tenant)
Rent PCM: £810 Would you recommend?: No
Postcode: S2
Branch: Sheffield, 111 St Mary's Road
Lettings (as a Tenant)
Rent PCM: £810 Postcode: S2
40people found this helpful
Scum of the earth, horrible horrible company which exploits young tenants/students and have seriously took advantage of them in the coronavirus outbreak. Moved into a flat with numerous faults which took ages to get sorted but they’ll happily charge us for the most ... read full review
View all comments
(4)
Totally agree with this - absolutely disgusting company who sack employees for having COVID and cover up * we have covered Sheffield for 4 years and would not recommend anyone working or tenanting with them ...
“Very greedy and unprofessional...”
Share on :
1 Star Review
Sep 03,2020
By:
'Rachel'
Sep 03,2020
Branch: Leeds, 6 Blenheim Terrace
Services: Lettings (as a Tenant)
Rent PCM: £465 Would you recommend?: No
Postcode: LS6
Do not rent a property from YPP! They do not charge a deposit, which is a red flag which I unfortunately ignored. The reason why they do not charge a deposit is because it means that they can charge you an excess of a month's ... read full review
This is a review after staying at Fairbairn Residences for two tenancy year. My comments below begins about the YPP in general followed by three negative experiences I faced.
First off, YPP is a passable letting agent but there is a lot of room for ... read full review
Would give a 0 if possible. Nice flats but extremely over priced. Staff don't care and are rude. Flat was disgusting when i moved in and now I've moved out are trying to charge me nearly £300 for cleaning. Countless issues with their maintainance team. Had a ... read full review
Worst agency ever. Although the flats are nice and well-located, the service they provide is below ANY STANDARD.
DO NOT RENT ANY FLAT WITH THIS AGENCY, I deeply regret having contracted with this agency.... read full review
The worst letting agency in Leeds. Although the properties are well located and in a nice building, the benefits stop there. Compared to other flats the rent rate is very expensive and is better to get a flat further out and pay up to 100 less ... read full review
Do NOT let with this company ! The worse customer service I have ever received, they're only quick at answering emails when they want money. Moreover I am still waiting for my DEPOSIT back as my contract ended more than 2 MONTHS AGO !... read full review
View all comments
(1)
Hi Andrea,
Having spoken to our lettings team they have informed me that they have been trying to get in contact with you via email but keep receiving bounce backs. Please can you call us on 0113 831 4466, or message us through Facebook?
Kind regards,
YPP ...
“Disgustingly ran house, refused to fix anythi......”
Share on :
1 Star Review
Aug 29,2019
By:
'Freddy'
Aug 29,2019
Branch: Leeds, 6 Blenheim Terrace
Services: Lettings (as a Tenant)
Rent PCM: £330 Would you recommend?: No
Postcode: M14
Disgustingly ran house, refused to fix anything, charged considerably more than advertised, desperate to hold onto deposit. Had no WiFi for the first months when we moved in. The washing machine has been broken for months with no sign off being fixed despite complaining many ... read full review
View all comments
(1)
Hi Freddy,
I'm sorry to hear that you've not been happy with the service we have provided while you've lived with us. Having spoken to the maintenance team and referred to their reporting system, our records do show that the washing machine has been fixed. If there is anything else in the house that is broken, please report this to us so we can send an operative ASAP.
The landlord of this property prefers that YPP deal with any issues that arise and will always refer correspondence from te ...
“Five star service again...”
Share on :
5 Star Review
May 30,2019
Craig
By:
'Complete'
May 30,2019
Branch: Leeds, 6 Blenheim Terrace
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LS2,
Craig goes above and beyond anything I have asked from him. Been a tenant for 2 years now in lofthouse and he has sent people to fix anything I needed . Sadly I'm moving back to Canada now but would definitely recommend YPP... read full review
Comment on agent fees
24/7 out of hours number just what you need when your away from home
I've been in (somewhat) contact with this particular branch for over a week and have never spoken to a more unprofessional, unorganised, and just shamble of a so called property management team. The properties they list maybe extremely tempting and what you're looking for but ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 8:57 AM 09/05/2022 by Jennifer Pierce
Awards won by YPP
Regional Awards won by YPP
Individual Branch Awards
Subscribe Agent
Insert your details below to receive a text or email update when YPP receive new reviews