Warren Powell Richards
5/5, 2311 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

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Latest Reviews

 View all Reviews 2311
21st Nov 2024
reviewed by 'Barbara Powell'
“Highly professional and a pleasure to deal with from initial viewing to completion.I purchased my house through Matthew Taylor ......”
12th Aug 2024
reviewed by 'Nicky'
“Professional and good communication throughout the whole process - Stephen was informative and kept us up to speed with progress ......”
9th Aug 2024
reviewed by 'Jamie'
“Very pleased with the quality of service we received. Lots of viewings and regular updates throughout the process....”
26th Jul 2024
reviewed by 'Sandy'
“The property management service that WPR offer is really amazing and worth every penny. Any problems have been dealt with ......”
19th Jul 2024
reviewed by 'Mukozho'
“Professional, very helpful and friendly. Made our move smooth and easy....”
18th Jul 2024
reviewed by 'Jamie'
“Very happy with the whole process, went as smooth as could be. Customer service exceeded my expectations. I would recommend ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £25,000 £44,000,000
Lettings 95% 98% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
391 2 575 17 729 7 550 7 30 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   815 to Rent   450
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Images & Videos
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Warren Powell Richards Branches (view all 5)
Alton, GU34
Farnham, GU9
Godalming, GU7
Grayshott, GU26
Haslemere, GU27

“I recently sold my Mother's flat and found Polly Gillert ......”

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Dec 12,2013
Minithumbup
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Polly
By: 'FL'
Dec 12,2013
12 people found
this helpful
I recently sold my Mother's flat and found Polly Gillert to be extremely helpful. She always returned my calls, chased up matters and was honest yet pragmatic. She was sympathic to the circumstances of the sale and pushed the sale forwards to completion....
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By: Tim B
Dec 13, 2013
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Thanks for submitting your smashing review of WPR and in particular Polly. It is very kind of you to have found the time and very much appreciated. I know Polly will be delighted to see your comments too. Best wishes and regards, Tim B, Senior Partner WPR ...

“I cannt find enough good words to say about Warren ......”

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Dec 08,2013
Minithumbup
By: 'Cheryl'
Dec 08,2013
11 people found
this helpful
I cannt find enough good words to say about Warren Powell Richards. They are so professional, helpful, positive, efficient, communicative. Their advert on the radio is spot on. Would recommend them 100%....
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By: Tim B
Dec 10, 2013
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What a very kind and generous review of our company, thank you very much. Best wishes and regards, Tim B, Senior Partner, WPR ...

“Richard has consistently gone above and beyond to help us ......”

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Dec 07,2013
Minithumbup
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Richard
By: 'S'
Dec 07,2013
11 people found
this helpful
Richard has consistently gone above and beyond to help us with our move. With a fist class service and great attention to detail. Customer service is not dead after all....
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By: Tim B
Dec 10, 2013
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Thank you for your super review of our company and specifically Richard Santos, it is very much appreciated. Best wishes and regards, Tim B, Senior Partner, WPR ...

“Lloyd has bent over backwards to do what ever he ......”

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Dec 04,2013
Minithumbup
By: 'Heather'
Dec 04,2013
10 people found
this helpful
Lloyd has bent over backwards to do what ever he could to help with our difficult sale. We were overseas when the sale was processed & Lloyd took control of things for us & made sure that everything went smoothly. He went well beyond the remit of ...
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By: Tim B
Dec 05, 2013
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What a lovely and kind review of WPR and specifically Lloyd. It’s very kind of you to have found the time and much appreciated. Thank you. I am delighted your transaction went through. Best wishes and regards, Tim B, Senior Partner WPR ...

“I can strongly recommend this Estate Agent who acted for ......”

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Dec 04,2013
Minithumbup
By: 'BobF'
Dec 04,2013
7 people found
this helpful
I can strongly recommend this Estate Agent who acted for me in a recent sale. They were extremely helpful in all aspects of the transaction and very pro-active in moving things along. They are a pleasure to deal with....
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By: Tim B
Dec 05, 2013
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Many thanks for writing this super review of our company WPR. It’s lovely to feel appreciated and make all the difference to us keeping our chins up. Best wishes and regards, Tim B, Senior Partner WPR ...

“Ben was excellent throughout the sales process at providing advice, ......”

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Dec 04,2013
Minithumbup
By: 'Tony'
Dec 04,2013
6 people found
this helpful
Ben was excellent throughout the sales process at providing advice, keeping us informed of what was happening with the sale, and ultimately securing us a purchaser who completed on the property. I've very much appreciated the reliable way in which Ben has kept in contact, ...
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By: Tim B
Dec 04, 2013
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Thank you very much for your positive mention of Ben and also for finding the time to review our company. It's very kind of you, much appreciated and as a local company makes all the difference to us. I am delighted that your sale went through to your satisfaction and wish you all the best for the future. Regards, Tim B, Senior Partner, WPR ...

“I must start by saying that Warren Powell Richards are ......”

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Dec 04,2013
Minithumbup
By: 'Marianne'
Dec 04,2013
5 people found
this helpful
I must start by saying that Warren Powell Richards are not like other estate agents. It is abundantly clear that they really care about their customers and this shows in their service delivery. Throughout the whole house selling and buying process (which we all know ...
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“As Landlords, we have dealt with Warren Powell-Richards Residential Lettings ......”

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Dec 03,2013
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Richard
By: 'The'
Dec 03,2013
7 people found
this helpful
As Landlords, we have dealt with Warren Powell-Richards Residential Lettings for a few years and they have always been extremely efficient in finding suitable quality tenants for our properties. Richard Santos, who is in charge of the lettings team, is very knowledgeable, friendly and helpful ...
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By: Tim B
Dec 03, 2013
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It's very kind of you to have found the time to write this review of our company, especially the kind words regarding our head of lettings Richard Santos, think you very much. I wish you a slightly early, very Happy Christmas, regards,Tim B, Senior Partner, WPR ...

“I just wanted to drop a quick line to say ......”

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Nov 30,2013
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Polly
By: 'Catherine'
Nov 30,2013
8 people found
this helpful
I just wanted to drop a quick line to say thank you very much indeed for all of your assistance during the sale of my property at 15 Jenner Way in Alton. Since my husband and I decided to sell our property at the beginning of ...
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By: Tim B
Dec 03, 2013
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What a comprehensive and generous review, thank you on behalf of all the team here at WPR, as a local business this kind of feedback is very much appreciated. Thank you also, of course, for giving us the opportunity of acting as your estate agent in the first place. May I wish you an early Happy Christmas, regards,Tim B, Senior Partner, WPR ...

“Whilst never forgetting that the agent always works for the ......”

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Nov 28,2013
Minithumbup
By: 'martyned'
Nov 28,2013
7 people found
this helpful
Whilst never forgetting that the agent always works for the vendor rather than the buyer, when our purchase hit a couple of issues that solicitors appeared unable to resolve, we made a few calls into the WP-R Alton office through Polly Gillert and Nick Warren. ...
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By: Tim B
Nov 29, 2013
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It’s very kind of you to find the time to write a review of WPR and in particular Nick and Polly. We try very hard to be proactive and so thank you for your appreciation. I hope that you are very happy in your new home and enjoy many happy years there Regards, Tim B, Senior Partner WPR ...

“Richard was successful in finding me excellent tenants for my ......”

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Nov 27,2013
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Richard
By: 'Louisa'
Nov 27,2013
7 people found
this helpful
Richard was successful in finding me excellent tenants for my rental property. I found him to be extremely helpful, knowledgeable and professional in his dealings and would not hesitate to use the WPR lettings department again....
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By: Tim B
Nov 28, 2013
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Thanks very much for recommending Richard, he is a real star of our team and so it’s great when people appreciate all his hard work. Regards and best wishes, Tim B, WPR ...

“Our purchase turned out to be rather long because of ......”

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Nov 27,2013
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Dan
By: 'sjsharland'
Nov 27,2013
9 people found
this helpful
Our purchase turned out to be rather long because of a few peculiarities and when answers were needed from solicitors that were not forth coming. Daniel was great at getting straight on to it and getting results, and giving me the answers the same day. ...
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By: Tim B
Nov 28, 2013
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Thank you for your kind mention of Daniel. I am delighted that he managed to resolve the issues you were having with your solicitors. I am sure he will appreciate your kind mention. As a small local company it’s great that you have taken the time to mention us so. Regards and best wishes, Tim B, Senior Partner, WPR ...

“WPR have dealt with our house sale in a professional, ......”

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Nov 26,2013
Minithumbup
By: 'S'
Nov 26,2013
7 people found
this helpful
WPR have dealt with our house sale in a professional, helpful and friendly manner at all times. Matt has worked hard on our behalf and has always been approachable and dealt with everything in a timely manner. Everyone else we had dealings with carried on ...
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By: Tim B
Nov 27, 2013
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Thank you for trusting us with he marketing of your home and also for your kind review of our company. It is especially nice of you to have singled out young Matthew who is a fantastic young man and a really hard worker. It is lovely that you have found the time to show your appreciation. Best wishes for the future and kind regards, Tim B, Senior Partner, WPR ...

“Moving from the Midlands to Alton was a baptism of ......”

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Nov 25,2013
Minithumbup
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Polly
By: 'Mr'
Nov 25,2013
9 people found
this helpful
Moving from the Midlands to Alton was a baptism of fire, the pace of sales was frenetic. We visited a number of agencies, some seemed dismissive or disinterested but not Warren Powell-Richards, Polly guided us expertly, alert to our tastes and requirements with a beaming ...
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By: Tim B
Nov 26, 2013
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Thank you very much for your great words about Polly. It is very kind of you to acknowledge all her hard work. We all hope you thoroughly enjoy living in Alton, it a lovely town and I am sure you will be very happy here. Regards and best wishes, Tim B, Senior Partner WPR ...

“Thanks to Polly's efforts we have secured our dream house. ......”

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Nov 22,2013
Minithumbup
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Polly
By: 'K'
Nov 22,2013
9 people found
this helpful
Thanks to Polly's efforts we have secured our dream house. She has always been extremely helpful and supportive and we thank her very much....
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By: Tim B
Nov 24, 2013
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Thank you very much for your comments about our team member Polly. She is a fantastic asset to our company and so it is great when she is appreciated. I very much hope you enjoy life in your new home. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“When I was looking for a buy-to-let investment the Warren ......”

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Nov 19,2013
Minithumbup
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Polly
By: 'Monica'
Nov 19,2013
10 people found
this helpful
When I was looking for a buy-to-let investment the Warren Powell Richards Sales team were on hand with practical advice every step of the way and followed my instructions to the letter. I am particularly grateful to Polly Gillert, my main contact at the agency, ...
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By: Tim B
Nov 20, 2013
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What a very kind review of our company, thank you. I am pleased that both parts of our business lived up to expectations and am especially grateful to you for mentioning the fantastic Poly who works very hard indeed. It is great when that hard work is recognised. I hope your investment proves to be a great success and wish you well for the future, Regards, Tim B, Senior Partner WPR ...

“I used Warren Powell-Richards to sell my house and I ......”

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Nov 18,2013
Minithumbup
By: 'Ian'
Nov 18,2013
8 people found
this helpful
I used Warren Powell-Richards to sell my house and I must say they were outstanding. Very helpful, friendly and most importantly for me at least, down to earth. I wouldn't hesitate to use them when I move again in the future....
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By: Tim B
Nov 18, 2013
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Thank you very much for your review of our company Warren Powell-Richards. Short sweet, to the point and very much appreciated. Best wishes for the future. Regards, Tim B, Senior Partner WPR ...

“After languishing on the books of a terrible estate agent ......”

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Nov 16,2013
Minithumbup
By: 'Tilly'
Nov 16,2013
9 people found
this helpful
After languishing on the books of a terrible estate agent for nearly four months I decided to give this lot a try, as they had been recommended by neighbours. Wow what a huge difference! They put an immediate action plan into place and got my ...
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By: Tim B
Nov 18, 2013
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What a lovely review of Toni and the team at Farnham. Thank you very much indeed. I am very pleased we managed to find you a buyer in good time especially since you had been struggling with one of our competitors. We do try our best so it’s great when the plan comes together. Best wishes for the future, Regards and best wishes, Tim B, Senior Partner, WPR ...

“I cannot fault the service I have received from Warren ......”

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Nov 15,2013
Minithumbup
By: 'Sharon'
Nov 15,2013
14 people found
this helpful
I cannot fault the service I have received from Warren Powell-Richards on selling my house. Right from the start when Daniel came to value my property and through to exchange all the staff have been friendly, helpful and informative. My sale has been particularly stressful ...
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By: Tim B
Nov 18, 2013
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Hi Sharon Thank you very much for the great review of Toni, Dan and the team at WPR Farnham. We are all extremely grateful to you for both your review and also your kind recommendation to a neighbour. Best wishes for the future, regards Tim B, Senior Partner, WPR ...

“We have been letting our property about 8 years. We switched ......”

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Nov 11,2013
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Richard
By: 'M'
Nov 11,2013
8 people found
this helpful
We have been letting our property about 8 years. We switched to WPR because we were not happy with our previous letting agents. We thought of selling but were advised to continue letting. Fantastic advice and fantastic help. It makes the whole process easy for me. ...
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By: Tim B
Nov 12, 2013
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Thank you for your review of Warren Powell-Richards and in particular the service and advice you received from our Lettings Team and Richard Santos. It is very kind of you to have found the time to place this review and both Richard and I are extremely grateful. Best wishes for the future and kind regards, Tim B, Senior Partner, Warren Powell-Richards ...

“The Team at Warren Powell Richards have been fantastic during ......”

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Nov 08,2013
Minithumbup
By: 'Michael'
Nov 08,2013
8 people found
this helpful
The Team at Warren Powell Richards have been fantastic during the whole sale period and their enthusiasm and professionalism resulted in a successful asking price sale. Our property was very effectively promoted, with good quality prospective buyers viewing. We cannot praise or recommend this team ...
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By: T
Nov 11, 2013
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What a lovely review of our company. Thank you very much. The team at Grayshott were very pleased to see your kind words and thank you for finding the time to write them. I am delighted that we achieved a good figure for you and wish you and your family well for the future. Regards, Tim B, Senior Partner, WPR ...

“This is my first experience of using a letting agent ......”

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Nov 04,2013
Minithumbup
By: 'Mieke'
Nov 04,2013
12 people found
this helpful
This is my first experience of using a letting agent and I have been pleasantly surprised. Lisa guided me through the process from start to finish and was always helpful, cheerful and responded promptly to every request. She has a carefully selected team of tradesmen ...
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By: Tim B
Nov 05, 2013
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Thank you for your review of WPR Lettings in Grayshott and also our Grayshott lettings team leader Lisa. I am glad that we made the whole letting process easy for you and that you found our trades people up to the job. As a privately owner local company this sort of feedback makes all the difference to us. Lisa I know will also have been delighted to have seen you comment. Regards and best wishes, Tim B, Senior Partner WPR. ...

“Sold and bought from WPR and it was a pleasure. ......”

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Nov 01,2013
Minithumbup
By: 'Lizzy'
Nov 01,2013
12 people found
this helpful
Sold and bought from WPR and it was a pleasure. There was the usual hiccups along the way but all in all it went through and we're delighted. Great communication and hugely helpful....
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By: Tim B
Nov 02, 2013
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Thanks for your review, short, sweet, to the point and very much appreciated. Great that we got there in the end. Thanks also for instructing us to market your house. I hope you are very happy in your new one. Regards and best wishes, Tim B, Senior Partner, WPR ...

“From the moment I instructed Daniel I knew I was ......”

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Nov 01,2013
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Dan
By: 'Peter'
Nov 01,2013
12 people found
this helpful
From the moment I instructed Daniel I knew I was in safe hands. He didn't bore me to death with the usual sales patter and was just charming and reassuring. Just what I wanted, not like some of the typical estate agents I had come ...
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By: Tim B
Nov 02, 2013
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Thanks for your review about Daniel. Very nice of you to have found the time and much appreciated, he is a great and valued member of our team. As a small local company it makes all the difference to us. I am glad your sale went to plan. Regards and best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“We have been renting a property for 4.5 years now which ......”

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Oct 31,2013
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Richard
By: 'Roz'
Oct 31,2013
11 people found
this helpful
We have been renting a property for 4.5 years now which is managed by Richard Santos at WPR. He has never been anything other than extremely helpful and has sorted out any problems, such as repairs, with attention and speed. He always responds to phone calls ...
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By: Tim B
Nov 01, 2013
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Thank you for you review of WPR lettings and in particular Richard Santos. He really is a star at keeping on top of things and takes a real pride in trying to sort any issues out quickly so it’s great that you have taken the time to show your appreciation. Thanks again, regards and best wishes Tim B, Senior Partner, WPR ...

“We Recently purchased a property through WPR with Michaela,Her ......”

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Oct 31,2013
Minithumbup
By: 'Hampshire'
Oct 31,2013
15 people found
this helpful
We Recently purchased a property through WPR with Michaela, Her level of customer service, Professionalsim, and attention to detail has been second to none. She has really made the whole buying process and absolute pleasure. Always friendly, polite and informative and able to get the ...
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By: Tim B
Oct 31, 2013
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What a lovely review, thank you very much. Michaela is great and a real hard worker so thank you for finding the time to comment. Best wishes for the future and kind regards. Tim B, Senior Partner, WPR ...

“I recently sold my flat through Polly at Warren powell ......”

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Oct 30,2013
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Polly
By: 'Mr'
Oct 30,2013
13 people found
this helpful
I recently sold my flat through Polly at Warren powell Richards. It was a very long process and the first buyer pulled out which was very stressful for me. Polly found me a new buyer and everntually we exchanged contracts! She stuck with it and ...
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By: Tim B
Oct 30, 2013
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Thank you very much for your review and also your mention of Polly. She is very persistent so I am please that it all worked out for you in the end. I am sorry your first buyer pulled out. It is certainly very frustrating when that happens Best wishes for the future and kind regards, Tim B, Senior Partner, Warren Powell-Richards ...

“The agency as a whole acted impeccably throughout the process ......”

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Oct 28,2013
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Richard
By: 'Rebecca'
Oct 28,2013
12 people found
this helpful
The agency as a whole acted impeccably throughout the process of letting our flat. We are first time landlords and were going through the stress of moving out of the area. All at Warren Powell-Richards were fantastic. In particular, Matt and Richard acted professionally and ...
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By: Tim B
Oct 29, 2013
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What a kind and generous review, thank you. Matt and Richard were chuffed to bits. We wish you all the best and hope that everything continues to go according to plan Regards Tim B, Senior Partner, Warren Powell-Richards ...

“We have recently sold our property with Warren Powell in ......”

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Oct 27,2013
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By: 'Tony'
Oct 27,2013
11 people found
this helpful
We have recently sold our property with Warren Powell in only one week. The staff were very professional and helpful, we couldn't have asked for more. We would highly recommend them....
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By: Tim B
Oct 27, 2013
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Thank you very much for your great review of our company. We can’t always promise to sell our houses in a week but we certainly do our best. Thank you also, of course, for intrusting us to market your bungalow. Regards and best wishes, Tim B, Senior Partner, WPR ...

“I recently sold my flat through Warren Powell as I ......”

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Oct 25,2013
Minithumbup
By: 'DTM'
Oct 25,2013
12 people found
this helpful
I recently sold my flat through Warren Powell as I have now moved into London with my boyfriend. I workd with Polly who was extremely helpful, I had problems with the lease owners of the building and she managed to get these resolved without any ...
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By: Tim B
Oct 27, 2013
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Thanks for your review of the fantastic Polly. She is a great member of our team and I know will appreciate you thoughts. I hope life treats you well in London. Regards and best wishes, Tim B, Senior Partner, WPR ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email [email protected]. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by


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