Warren Powell Richards
5/5, 2311 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

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Latest Reviews

 View all Reviews 2311
21st Nov 2024
reviewed by 'Barbara Powell'
“Highly professional and a pleasure to deal with from initial viewing to completion.I purchased my house through Matthew Taylor ......”
12th Aug 2024
reviewed by 'Nicky'
“Professional and good communication throughout the whole process - Stephen was informative and kept us up to speed with progress ......”
9th Aug 2024
reviewed by 'Jamie'
“Very pleased with the quality of service we received. Lots of viewings and regular updates throughout the process....”
26th Jul 2024
reviewed by 'Sandy'
“The property management service that WPR offer is really amazing and worth every penny. Any problems have been dealt with ......”
19th Jul 2024
reviewed by 'Mukozho'
“Professional, very helpful and friendly. Made our move smooth and easy....”
18th Jul 2024
reviewed by 'Jamie'
“Very happy with the whole process, went as smooth as could be. Customer service exceeded my expectations. I would recommend ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £25,000 £44,000,000
Lettings 95% 98% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
391 2 575 17 729 7 550 7 30 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   815 to Rent   450
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Images & Videos
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Warren Powell Richards Branches (view all 5)
Alton, GU34
Farnham, GU9
Godalming, GU7
Grayshott, GU26
Haslemere, GU27

“We put our property on the market at the end ......”

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Nov 21,2014
Minithumbup
By: 'D'
Nov 21,2014
5 people found
this helpful
We put our property on the market at the end of the season with WPR. We had a few viewings but didn't sell so switched to another agent post Christmas again without any luck. There is no shortage of choice with agents in our area ...
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Comment on agent fees
agreeable
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By: Tim B
Nov 25, 2014
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Thanks very much for the second opportunity of marketing your home; I am very pleased that we were able to secure you a buyer at the right price. Thanks also for taking the time to write a review of our colleague Darren Light and the team at WPR Grayshott. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Darren and his team were excellent in handling the successful ......”

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Nov 19,2014
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By: 'Mr'
Nov 19,2014
5 people found
this helpful
Darren and his team were excellent in handling the successful sale of our home where other agents had previously failed. We can't thank them enough for the hard work and effort that they went through throughout the whole process to find us a purchaser quickly ...
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By: Tim B
Nov 19, 2014
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Mr and Mrs P, thanks for such an informative review of the team at Grayshott and in particular my colleague Darren. I am delighted you secured the house that you wanted and hope that you are very happy there. Thanks also for giving us an opportunity to market your home, it's a great thrill for us to secure a sale when we know that our competitors have failed. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“He has always been clear about what I needed to ......”

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Nov 18,2014
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Richard
By: 'Altonian'
Nov 18,2014
5 people found
this helpful
He has always been clear about what I needed to do and what Warren Powell could do to help me let my property....
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Comment on agent fees
In my opinion, they have worked hard to earn the fee I pay. I will be happy if that over the next several years, my experience with WP is equal to the last several years.
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By: Tim B
Nov 18, 2014
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Thank you very much fro your review of the lettings team at WPR Alton. Thank you also for utilising our team to manage your property. As you can imagine as a local business this sort of positive feedback is invaluable and we are very grateful, Regards and best wishes, Tim B, Senior Partner, WPR ...

“My first introduction to WPR was through a viewing in ......”

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Nov 17,2014
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By: 'Wendy'
Nov 17,2014
8 people found
this helpful
My first introduction to WPR was through a viewing in ALTON with Matt Rabbitts, who came with a totally refreshing and different approach as an agent, and because of him I started looking at the company's other branches listings, and found the flat that I ...
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Comment on agent fees
They went out of the way to make sure we were both comfortable with the fees.
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By: Tim B
Nov 17, 2014
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Mr & Mrs Tout, what a great review of the team at both Alton and Haslemere. It's great to see such kind comments on this review site and we all really appreciate it. I hope your lettings project proves to be a great success. Very best wishes, Tim B , Senior Partner, Warren Powell-Ricahrds ...

“Richard obtained two very good tenants for the property and ......”

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Nov 17,2014
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Richard
By: 'erroll'
Nov 17,2014
5 people found
this helpful
Richard obtained two very good tenants for the property and so far during the letting the rents have been collected and credited to my account very promptly....
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By: Tim B
Nov 17, 2014
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Hello Erroll, a much appreciated review, thank you. Thanks also for selecting us to act as your letting agent. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I would like to thank warrenpowellrichards in Alton for there ......”

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Nov 17,2014
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By: 'Gary'
Nov 17,2014
7 people found
this helpful
I would like to thank warrenpowellrichards in Alton for there services as my agent whilst my flat 34A Butts Road, in Alton was rented. I then decided to sell and HARRY HITCH from your company was the man appointed in the sale of the property. ...
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Comment on agent fees
Very reasonable.
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By: Tim B
Nov 17, 2014
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Mr Whitear, a lovely review of our colleague Harry. I know that he appreciated your kind comments. Also it's very kind of you to have recommend us. A big all round thank you. Very best wishes for the future, Regards, Tim B, Senior Partner, WPR ...

“Toni first and foremost a great advocate for her company , ......”

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Nov 17,2014
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By: 'MR'
Nov 17,2014
15 people found
this helpful
Toni first and foremost a great advocate for her company , Toni totally understood us we were made to feel so very special to her and above all Valued . A hugely stressful time Toni helped in every way she could to help to make sure all ...
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Comment on agent fees
Great value for the incredible service provided
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By: Tim B
Nov 17, 2014
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Mr Trill, thanks for your super and informative review of the wonderful Toni. I am very pleased that you were happy with the outcome. Very best wishes and regards, Tim B , Senior Partner, WPR ...

“My review is mainly for Richard Santos from WPR and ......”

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Nov 16,2014
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Richard
By: 'Claire'
Nov 16,2014
5 people found
this helpful
My review is mainly for Richard Santos from WPR and also the agents themselves. Richard has helped us find our last 3 homes since we moved to Alton. We believe he has gone above and beyond in finding us the right properties that we needed for ...
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By: Tim B
Nov 17, 2014
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Hi Mrs Vallis, what a kind and supportive review of Richard who heads up our lettings team. Thanks very much indeed. This sort of comment makes it all seem worth while on a rainy day like today. Best wishes, Tim B, Senior Partner,WPR ...

“Simon is a very pleasant and confident young man, as ......”

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Nov 15,2014
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By: 'Yes'
Nov 15,2014
6 people found
this helpful
Simon is a very pleasant and confident young man, as first time sellers we needed a lot of guidance which he was quick to offer, everything went smoothly from the start, Simon came out and took some super pictures of our property and showed us ...
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By: Tim B
Nov 17, 2014
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Thanks very much for your detailed review of our colleague Simon and your sale with WPR Grayshott. It's good of you to have found a few moments to write the review and very much appreciated. Thanks also for selecting us to act as your agents. Very best wishes for the future, Regards, Tim B, Senior Partner WPR ...

“I used Darren to buy my property 5 years ago, and ......”

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Nov 14,2014
Minithumbup
By: 'Claudia'
Nov 14,2014
6 people found
this helpful
I used Darren to buy my property 5 years ago, and wouldn't have used anyone else to help sell when we decided to market the sale a few months ago. In fact, Darren handed me over to Michaela, who has provided nothing short of excellent service. ...
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By: Tim B
Nov 15, 2014
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Hello Claudia, what a lovely review of Michaela and Darren. Very kind and much appreciated as of course is the opportunity of acting as your estate agent. Very best wishes, regards, Tim B, Senior Partner, WPR ...

“Couldn't have been more pleased with the services of Daniel ......”

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Nov 13,2014
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Dan
By: 'Ian'
Nov 13,2014
5 people found
this helpful
Couldn't have been more pleased with the services of Daniel and his team. I was reccomended by a friend to use them as I am extremely pleased I did. Couldn't fault them. Thanks again....
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By: Tim B
Nov 13, 2014
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Hi Ian, thank you for your review of the team at WPR Haslemere and in particular Dan Vasey. It is very much appreciated. Thanks also for giving us the opportunity of acting as your estate agent. Best wishes and regards, Tim B, Senior Partner, WPR ...

“Ms Williams was thoroughly professional in handling the purchase of ......”

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Nov 13,2014
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By: 'Rita'
Nov 13,2014
7 people found
this helpful
Ms Williams was thoroughly professional in handling the purchase of our new house. She was friendly, informative, responsive and a pleasure to do business with....
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Comment on agent fees
As a purchaser, I paid no fees.
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By: Tim B
Nov 15, 2014
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Hello Mrs Woelk, a note to thank you for your kind review of WPR Grayshott and Michaela. We all hope you will be very happy with your super new home and wish you well for the future. Regards, Tim B, Senior Partner. Warren Powell-Richards ...

“Good communication throughout the whole sale. Got me more money ......”

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Nov 13,2014
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Dan
By: 'David'
Nov 13,2014
6 people found
this helpful
Good communication throughout the whole sale. Got me more money than I expected and more than 2 other estate agents valued it for so I was delighted. Shame I moved to Devon otherwise I'd have no hesitation using them again. Good luck for the future....
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By: Tim B
Nov 15, 2014
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Hi Mr Goodwind. Thanks for the super review of Dan and the team at Haslemere. It sounds like they achieved a great result for you which is fantastic. I hope life treats you well in Devon. Regards, Tim B, Senior Partner, WPR ...

“Lisa quickly found a tenant for us and helped with ......”

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Nov 12,2014
Minithumbup
By: 'doug'
Nov 12,2014
7 people found
this helpful
Lisa quickly found a tenant for us and helped with the changeover from our old 'unsuitable tenant' to the new one. She was helpful, reliable and very attentive. We quickly received our itemised account, deposit forms and inventory and the pre paid rent was transferred ...
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Comment on agent fees
Considering the excellent service they were acceptable.
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By: Tim B
Nov 12, 2014
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Hello Mr Palmer, very good of you to have written your review of the marvellous Lisa and WPR Lettings. We really appreciate your positive comments and also the opportunity of acting as your letting agent. Best wishes, Tim B, Senior Partner, WPR ...

“I have sold several properties before and this was probably ......”

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Nov 12,2014
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Desmond
By: 'Phillip'
Nov 12,2014
7 people found
this helpful
I have sold several properties before and this was probably the smoothest transaction I have experienced. I felt that I was being deal with by people who gave good advise and seemed to listen to what I wanted rather than just pushing me to take ...
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By: Tim B
Nov 12, 2014
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Mr Drew, thank you very much for writing your review or Des parker and the team at WPR Haslemere. As the new boys in Haslemere we really appreciate it. Thank you also for giving us the opportunity of acting as your agent, I am glad we came up with the goods Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Clive and Marina were fantastic. I bought the house with ......”

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Nov 12,2014
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By: 'Lesley'
Nov 12,2014
9 people found
this helpful
Clive and Marina were fantastic. I bought the house with Clive and he kept me fully updated all the way through the process. As soon as I completed I handed the keys over to Marina to start renting the property out. In a matter of ...
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By: Tim B
Nov 12, 2014
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Hi Lesley, a great review thanks. Thanks also for both utilising our sales and lettings team. Clive and Marina are great so it's lovely that they have some recognition. Very best wishes, Tim B, Senior Partner. WPR ...

“Richard dealt with the re-letting of our flat. We were ......”

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Nov 11,2014
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Richard
By: 'Rebecca'
Nov 11,2014
6 people found
this helpful
Richard dealt with the re-letting of our flat. We were very happy with the service last year so it was a "no-brainer" to use him again this year. Richard is easily contactable and keeps you updated which helps take the stress out of letting your ...
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Comment on agent fees
Very reasonable and kept the price as it was last year.
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By: Tim B
Nov 11, 2014
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Rebecca, thank you for your review of my fellow WPR Partner, Richard Santos. Thanks also for using our lettings team to find your new tenant. As a local company this sort of support and feedback make all the difference to us. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Thanks to Polly and the team we finally moved into ......”

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Nov 11,2014
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Polly
By: 'Elizabeth'
Nov 11,2014
5 people found
this helpful
Thanks to Polly and the team we finally moved into our new house after a long hard slog. Everyone we dealt with at WPR was calm and professional even when those around them were not. We always felt that we were dealing with trustworthy grown-ups ...
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By: Tim B
Nov 11, 2014
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Hello Elizabeth, a note of thanks for writing your review about the wonderful Polly and the team at WPR Alton. Thanks very much indeed, it is appreciated. Your comments about the Alton team being grown up were appreciated too however you haven't seen them at the Christmas party. Very best wishes and regards, Tim B, Senior Partner, WPR ...

“Richard was both helpful and efficient saving me hours of ......”

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Nov 07,2014
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Richard
By: 'Danny'
Nov 07,2014
3 people found
this helpful
Richard was both helpful and efficient saving me hours of going through badly organised papers and even helped me to find a workman. Very good customer relations and a nice guy. Thank you Richard! Danny...
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By: Tim B
Nov 07, 2014
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Hi Danny, what a nice review. Thank you very much. Best wishes and regards Tim B, Senior Partner, Warren Powell-Richards ...

“Richard has looked after our let for 3 years, he has ......”

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Nov 07,2014
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Richard
By: 'Peter'
Nov 07,2014
3 people found
this helpful
Richard has looked after our let for 3 years, he has been professional with a friendly approach and in this time any problems have been quickly resolved....
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Comment on agent fees
Although we have received a good service from WP the fee is in our view high
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By: Tim B
Nov 07, 2014
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Hi Peter, thank you very much for your review of Richard Santos and the service you received from WPR lettings. I am pleased we have kept on top of things for you. I have noted your comments on fees and appreciated your feedback. ...

“Nick Warren initially took my instruction and was in the ......”

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Nov 07,2014
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By: 'Ian'
Nov 07,2014
7 people found
this helpful
Nick Warren initially took my instruction and was in the process of preparing the sales brochure when Harry Hitch called to say he had several prospective clients to view our property. Harry carried out the viewings, one of which resulted in an offer that we ...
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By: Tim B
Nov 07, 2014
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Hello Ian, a few words of thanks for taking the time to write such a comprehensive review of the service you received from my colleagues Nick Warren and Harry Hitch. I am delighted the transaction reached a satisfactory conclusion and that the process was as pain fee a possible. Thank you also for instructing us to act as your agent. Regards, Tim B, Senior Partner WPR ...

“As a tenant the service was excellent, with Matt and ......”

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Nov 07,2014
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Richard
By: 'Steve'
Nov 07,2014
5 people found
this helpful
As a tenant the service was excellent, with Matt and Richard being very approachable and accommodating to view the property and complete contracts. All the way through it felt more personal than just business function, and moving out was just as professional and approachable. Thoroughly ...
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By: Tim B
Nov 07, 2014
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Mr Harris, a note of thanks for the great review of Richard and Matt. They are a great team so it's lovely when someone takes the time to show their appreciation. Very best wishes and regards, Tim B, Senior Partner WPR ...

“As first time tenants Richard helped us find a suitable ......”

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Nov 06,2014
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Richard
By: 'Andy'
Nov 06,2014
3 people found
this helpful
As first time tenants Richard helped us find a suitable property to rent in a very short space of time after being let down by 2 landlords, his experience was used to make the tenancy and house moving event happen smoothly and without any problems, Thank ...
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By: Tim B
Nov 07, 2014
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Hello Andy. Thanks very much for writing a few kind words about Warren Powell-Richards and Richard Santos our head of lettings. I am pleased he managed to make the moving process as pain free as possible. I hope you are enjoying life in your new home, regards Tim B, Senior Partner WPR ...

“Very pleased with the services provided by Darren and his ......”

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Nov 06,2014
Minithumbup
By: 'Ian'
Nov 06,2014
4 people found
this helpful
Very pleased with the services provided by Darren and his team. They were always responsive and nothing was too much trouble. In hindsight initial valuation was too optimistic however a satisfactory outcome was achieved....
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By: Tim B
Nov 07, 2014
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It is very good of you to have found a few minutes to pen a few words about Darren and the Team at WPR Grayshott. I am pleased that you were happy with the outcome. Thanks also, of course, for picking us to act as your agent. There is no shortage of choice I know. Regards and best wishes, Senior Partner WPR ...

“From the initial call & meeting to discuss letting our property, ......”

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Nov 05,2014
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Richard
By: 'Ian'
Nov 05,2014
3 people found
this helpful
From the initial call & meeting to discuss letting our property, Richard has impressed us with his calm, mature & professional approach. There were several months from our initial query to actually engaging WPR, and I was pleased that they did not bombard us with marketing calls, ...
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By: Tim B
Nov 07, 2014
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Ian, thanks for the review of Richards Santos and WPR lettings. I am pleased we managed to steer away from being the typical cheesy estate agent. I hope your let continues to be a success. Thank you also for picking us to act as your agent, Regards and best wishes, Tim B, Senior Partner WPR ...

“used this company for letting a property, would thoroughly recommend, ......”

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Nov 05,2014
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By: 'mr'
Nov 05,2014
3 people found
this helpful
used this company for letting a property, would thoroughly recommend, sorted any issues we had without any problems, thank you...
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By: Tim B
Nov 07, 2014
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Mr Sinclair, thank you for finding the time to write your review featuring young Matt Rabbitts and our Head of WPR Lettings Richards Santos. I hope you are enjoying life in your new home, regards and best wishes, Tim B, Senior Partner WPR ...

“Richard has helped over the last 5 years with 2 properties and ......”

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Nov 05,2014
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By: 'Debbie'
Nov 05,2014
3 people found
this helpful
Richard has helped over the last 5 years with 2 properties and is always happy to help sort out any issues promptly. I would recommend anyone to use WPR as they are a professional but friendly local company. We thank you Richard for all your help over ...
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By: Tim B
Nov 07, 2014
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Hi Debbie, thanks for your generous review of Richard and also for your continued trust and business. Very much appreciated, Best wishes, Tim B, Senior Partner WPR ...

“Very good level of service - efficient, communicative and reliable....”

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Nov 04,2014
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Richard
By: 'Tom'
Nov 04,2014
3 people found
this helpful
Very good level of service - efficient, communicative and reliable....
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N/A
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By: Tim B
Nov 04, 2014
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A short but sweet review. Thanks very much, very much appreciated. Regards Tim B, Senior Partner, WPR ...

“I arranged a flat rental with Richard and was favourably ......”

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Nov 03,2014
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Richard
By: 'Patrick'
Nov 03,2014
3 people found
this helpful
I arranged a flat rental with Richard and was favourably impressed by his manner, clarity of explanation and general efficiency. Later, due to changed family circumstances I needed to terminate the tenancy prematurely. Here Richard rapidly smoothed out a potentially tricky situation, finding a replacement ...
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By: Tim B
Nov 04, 2014
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A very kind review of our company, thank you very much. I know Richard was delighted to see your comments too. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We live abroad and Richard has been very helpful in ......”

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Nov 03,2014
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Richard
By: 'David'
Nov 03,2014
3 people found
this helpful
We live abroad and Richard has been very helpful in finding us tenants for our flat. We had a negative experience with another agent in the town, but Richard has been very good and professional in dealing with our property. It gives us peace of ...
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By: Tim B
Nov 04, 2014
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A super review of Richard and the lettings team at WPR, thanks very much. I am pleased Richard managed to restore your faith in letting agents and gives you confidence when over seas. Very best wishes, Tim B, Senior Partner WPR ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email [email protected]. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by


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