Warren Powell Richards
5/5, 2311 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

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Latest Reviews

 View all Reviews 2311
21st Nov 2024
reviewed by 'Barbara Powell'
“Highly professional and a pleasure to deal with from initial viewing to completion.I purchased my house through Matthew Taylor ......”
12th Aug 2024
reviewed by 'Nicky'
“Professional and good communication throughout the whole process - Stephen was informative and kept us up to speed with progress ......”
9th Aug 2024
reviewed by 'Jamie'
“Very pleased with the quality of service we received. Lots of viewings and regular updates throughout the process....”
26th Jul 2024
reviewed by 'Sandy'
“The property management service that WPR offer is really amazing and worth every penny. Any problems have been dealt with ......”
19th Jul 2024
reviewed by 'Mukozho'
“Professional, very helpful and friendly. Made our move smooth and easy....”
18th Jul 2024
reviewed by 'Jamie'
“Very happy with the whole process, went as smooth as could be. Customer service exceeded my expectations. I would recommend ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £25,000 £44,000,000
Lettings 95% 98% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
391 2 575 17 729 7 550 7 30 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   815 to Rent   450
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Images & Videos
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Warren Powell Richards Branches (view all 5)
Alton, GU34
Farnham, GU9
Godalming, GU7
Grayshott, GU26
Haslemere, GU27

“From the start we have found Warren Powell Richards in ......”

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Jan 22,2015
Minithumbup
By: 'Arford'
Jan 22,2015
8 people found
this helpful
From the start we have found Warren Powell Richards in Grayshott great - they arranged for us to see the property we have bought at late notice and couldn't have been more helpful. They let us spend as long as we liked viewing, and even ...
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By: Tim B
Jan 23, 2015
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What a lovely review of the team at Grayshott. Thank you very much for sharing your kind thoughts. I hope you are very happy with your new home and enjoy many wonderful year there. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard has been a very helpful, courteous and professional contact ......”

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Jan 22,2015
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Richard
By: 'Andy'
Jan 22,2015
7 people found
this helpful
Richard has been a very helpful, courteous and professional contact at Warren Powell Richards. Any problem or question I had was promptly dealt with and I would highly recommend him to anyone looking to rent...
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By: Tim B
Jan 23, 2015
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Hi Andy, thanks for the great review. Short succinct, very much to the point and very much appreciated. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I bought a house through QPR and was impressed with ......”

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Jan 21,2015
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By: 'katriona'
Jan 21,2015
8 people found
this helpful
I bought a house through QPR and was impressed with their service. Always very professional, always got back to me and we're understanding and fair. If I ever move I am very likely to use them. Matt in particular is a credit to them....
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By: Tim B
Jan 21, 2015
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Hi Katriona, thanks for your review of WPR and Matt. It is really appreciated and I know Matt will be pleased to see your comments too. We all hope that you are very happy with your new homes, regards. Tim B, Senior Partner, WPR ...

“Having dealt with Matt and Richard recently regarding a Letting, ......”

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Jan 19,2015
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Richard
By: 'Mike'
Jan 19,2015
8 people found
this helpful
Having dealt with Matt and Richard recently regarding a Letting, we have been thoroughly impressed by the service received. They found convenient times to view and there was very little wait to see the property from the day we enquired. Communication was great and they ...
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By: Tim B
Jan 20, 2015
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Hi Mike, thanks very much for your review of Richard and Matt in our Alton office. I am glad that you found them helpful and hope you will be very happy in your new home. We really appreciated you taking a few minutes to share you thoughts, as a local business this sorry of feedback is invaluable to us. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We used Warren Powell Richards to find us suitable tenants ......”

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Jan 17,2015
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By: 'jenny'
Jan 17,2015
6 people found
this helpful
We used Warren Powell Richards to find us suitable tenants as we wished to use a local letting agent.Lisa was approachable,knowledgable and soon found us a suitable Tenant.We were regularly kept informed throughout the process .The whole experience has previously caused myself ...
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Comment on agent fees
Good value and more reasonable than local competitors
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By: Tim B
Jan 17, 2015
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Hi Jenny, thanks very much for sharing your thoughts on Lisa. I am delighted that you had a good experiance with our company and I know that Lisa will be delighted to see your thoughts too. She is really hard working and diligent and so it great when someone takes the time to pass comment. Thanks also for using us to let your property, regards and cry best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We have been dealing with Richard since early 2014, I have ......”

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Jan 15,2015
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Richard
By: 'A'
Jan 15,2015
6 people found
this helpful
We have been dealing with Richard since early 2014, I have found Richard Santos to be very professional, helpful and kind. On a number of occasions we needed his help and he offered to help with the blink of an eye without any problems whereas I ...
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Comment on agent fees
I have found WRP to be on cheaper side with excellent customer services and professional attitude.
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By: Tim B
Jan 15, 2015
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What a super review of our colleague Richard Santos, he is indeed a fine fellow and it is lovely of you to have shared your comments and to speak so highly of him. As a small local company these reviews make all the difference to us. Thank you very much. Very best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“We used Warren Powell Richards to manage our property for ......”

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Jan 12,2015
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Richard
By: 'Paul'
Jan 12,2015
5 people found
this helpful
We used Warren Powell Richards to manage our property for four years. Richard Santos managed our account for all of that time. He was always helpful, efficient and polite. We would definitely recommend Warren Powell Richards and especially Richard....
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By: Tim B
Jan 12, 2015
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Hello Paul. thanks for your recommendation of WPR and in particular my colleague Richards Santos and also for using our company for the past four years. Very much appreciated. Thanks also, of course, for your recommendation. Regards and best wishes, Tim B, Senior partner, WPR ...

“I have dealt with many agents around the country over ......”

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Jan 11,2015
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Richard
By: 'Sandra'
Jan 11,2015
6 people found
this helpful
I have dealt with many agents around the country over the years, and I can honestly say that Warren Powell Richards is by far the best. They are polite, helpful and listen to any queries, and then act quickly.They are very easy to work ...
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By: tim B
Jan 12, 2015
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Hi Sandra, a quick note to thank you for your kind and gracious review of our company. It is good of you to have shared your kind thoughts and much appreciated. Very best wishes, Tim B Senior Partner, WPR ...

“Warren Powell-Richards have served me impeccably over the years as ......”

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Dec 29,2014
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Richard
By: 'Richard'
Dec 29,2014
8 people found
this helpful
Warren Powell-Richards have served me impeccably over the years as a buyer, seller and landlord. They are charming, helpful and diligent in every respect and all my dealings have happened in quick time. Richard Santos makes the lettings process simple and well worth the fee. ...
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By: Tim B
Dec 29, 2014
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Hi Richard, thanks for the glowing review of Richard Santos and Warren Powell-Richards. Very kind of you and much appreciated. Thanks also for being a great customer of our company. I am very pleased we have managed to repair some of the damaged reputation of estate agents in your eyes. Very best wishes for the future and regards, Tim B, Sneior Partner, WPR ...

“I went with the Alton Branch of Warren Powell and ......”

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Dec 28,2014
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By: 'Malcolm'
Dec 28,2014
8 people found
this helpful
I went with the Alton Branch of Warren Powell and Richards for two reasons, we had used their branch when selling our house and had been very happy with the results, so tried and tested plus they had a property we wanted. We were met ...
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By: Tim B
Dec 28, 2014
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Mr & Mrs Pattenden A note to thank you for finding the time to write your review of WPR and our colleague Harry. Harry was very pleased to see your kind comments and we are all very grateful to you. As I write this response on the 29 Dec may I take this opportunity to wish you a very Happy New Year. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We have extensive experience of Warren Powell Richards as they ......”

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Dec 22,2014
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Clive
By: 'Ben'
Dec 22,2014
12 people found
this helpful
We have extensive experience of Warren Powell Richards as they have helped us let out a property we own and also we both bought our present house and sold our previous house through them. In our experience they are a wonderful company, efficient, friendly, responsive ...
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By: Tim B
Dec 22, 2014
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Hi Ben, what a fantastic review of our small company. Thank you very much indeed. Thanks also for being a great client of our company. As I am writing this response on the 22nd December VERY HAPPY CHRISTMAS. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We used Warren Powell Richards to both buy and sell ......”

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Dec 21,2014
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Polly
By: 'Sian'
Dec 21,2014
7 people found
this helpful
We used Warren Powell Richards to both buy and sell a property. This made the process much easier as they were aware of the status of each property throughout. Polly was easily contactable and Matt was always happy to help in her absence!! Polly was ...
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By: Tim B
Dec 22, 2014
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Thank you for your kind review of the wonderful Polly and Matt. It is very kind of you and much appreciated. Thanks you also for picking us to act as your agent. As I am writing this response on the 22nd December I will take the opportunity of saying MERRY CHRISTMAS Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I found Richard Santos to be approachable and obliging in ......”

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Dec 15,2014
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Richard
By: 'Michael'
Dec 15,2014
5 people found
this helpful
I found Richard Santos to be approachable and obliging in helping me locate a suitable property. Once my search was over and a suitable property selected, I was relieved with the patient, understanding manner with which Richard took me through the formalities. He is very ...
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By: Tim B
Dec 16, 2014
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What a lovely review of WPR and my colleague Richards Santos. Thank you very much. These reviews are really appreciated help make all our teams hard work worth while. I hope you are happy in your new home. Regards TIm B, Senior Partner, WPR ...

“I was doing this purchase from Cambridge and Harry and ......”

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Dec 09,2014
Minithumbup
By: 'Stewart'
Dec 09,2014
9 people found
this helpful
I was doing this purchase from Cambridge and Harry and his fellow agents did everything they could to make it easy for me. I was allowed access at anytime and queries were answered in good time....
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By: Tim B
Dec 09, 2014
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Hello Mr Forbes, thank you for finding a few minutes to write your review of young Harry in our team and WPR in general. Very much appreciated and I know Harry was delighted to see your comment too. Very best wishes, I hope you enjoy life in Alton, Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Dealing with him was first class, very personable guy, he ......”

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Dec 09,2014
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Dan
By: 'Martin'
Dec 09,2014
9 people found
this helpful
Dealing with him was first class, very personable guy, he understood exactly what we wanted, was always easy to get hold of, and kept us informed as the transaction continued. He seemed to have a very good relationship with our buyers, which was fortunate as ...
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Comment on agent fees
Very competitive
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By: Tim B
Dec 09, 2014
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Thank you Mr Day for your review of WPR in Haslemere. It sounds like you had a slightly testing transaction so I am pleased we managed to get it exchanged for you. Best wishes and regards, Tim B, Senior Partner, WPR ...

“Having lived at two properties in Alton, my experience with ......”

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Dec 08,2014
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Richard
By: 'Bernard'
Dec 08,2014
6 people found
this helpful
Having lived at two properties in Alton, my experience with Warren Powell Richards has been positive the entire way through. Richard always informed me of visits ahead of time and made the transition between flats smooth. Thank you....
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By: Tim B
Dec 09, 2014
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Hello Bernard, thanks very much for the review of Richard and WPR Lettings, Very good of you to have shared your thoughts. Regards and best wishes, Tim B, Senior Partner ,Warren Powell-Richards ...

“My wife and I chose this agent as a result ......”

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Dec 08,2014
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Polly
By: 'Mike'
Dec 08,2014
7 people found
this helpful
My wife and I chose this agent as a result of careful thought and some recommendation from friends and neighbours. From the outset the manner in which Steve approached the task of discussing value, arranging photographs and write up and settling on a fee structure ...
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Comment on agent fees
When discussing the sales with Steve he offered a deal that was very acceptable to us.
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By: Tim B
Dec 09, 2014
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Hi Mike, what a great and thorough review of my colleagues Steve and Poly - thank you very much. I am delighted that the transaction all went through to your satisfaction and wish you all the best for the future. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard managed the letting of our flat. He was always ......”

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Dec 05,2014
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Richard
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Polly
By: 'P.'
Dec 05,2014
5 people found
this helpful
Richard managed the letting of our flat. He was always friendly and helpful as well as being professional and efficient. We would thoroughly recommend him and the agency....
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By: Tim B
Dec 05, 2014
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Thank you for writing your supportive review of WPR and in particular our colleague Richard Santos. Very kind of you to have both found the time but also to have used our company in the first place. Very best wishes and regards, TIm B, Senior Partner, Warren Powell-Richards ...

“Richard is always efficient, reliable and courteous. He sends my ......”

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Dec 04,2014
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Richard
By: 'Barbara'
Dec 04,2014
6 people found
this helpful
Richard is always efficient, reliable and courteous. He sends my statements on time and reacts quickly to e-mails. Any issues are attended to without delay. I would have no hesitation in recommending him and his team to prospective landlords....
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By: Tim B
Dec 04, 2014
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Mrs D, thanks very much for your kind review of the marvellous Richard Santos. It is much appreciated and I know he will be delighted to see your comments too. Thank you also for you custom. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I have recently sold my apartment through WPR and was ......”

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Dec 01,2014
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Dan
By: 'Adrian'
Dec 01,2014
9 people found
this helpful
I have recently sold my apartment through WPR and was very pleased with the overall experience. They provided a professional and enthusiastic service and I would recommend them to any potential seller....
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Comment on agent fees
Good value compared to some other agents in Haslemere.
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By: Tim B
Dec 01, 2014
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Hi Mr Blyth, a note to thank you for taking the time to write your review of our team at Haslemere. Thanks also for using our services to market your home. Let's face it, there is no shortage of agents to choose from so I am thrilled that you picked us. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We felt that all of the staff were very professional. ......”

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Nov 30,2014
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Polly
By: 'House'
Nov 30,2014
8 people found
this helpful
We felt that all of the staff were very professional. We liked Harry as he was very honest and Matt because he was always there to talk to and reassure us, we liked the way that he worked and knew that when he was working ...
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By: Tim B
Dec 01, 2014
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A great review of Matt, Harry and Polly, thank you very much, its truly appreciated. I hope you are very happy in your new home and enjoy many happy years there. Best wishes, Tim B, Senior Partner Warren Powell-Richards ...

“Having had a very bad experience with a previous local ......”

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Nov 25,2014
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By: '.???'
Nov 25,2014
10 people found
this helpful
Having had a very bad experience with a previous local letting agent I was very pleased to find Lisa at Warren Powell- Richards. From my first tentative enquiries she has been a reliable source of help and support.She has dealt with all aspects of ...
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Comment on agent fees
Very fair for the work done.
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By: Tim B
Nov 25, 2014
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A great review, I hope we have restored your opinion of lettings agents. Lisa is really contentious so it's great that you feel well looked after. Thanks also for giving us a chance to act as your agent. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I found all the staff at Warren Powell Richards to ......”

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Nov 25,2014
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By: 'sally'
Nov 25,2014
10 people found
this helpful
I found all the staff at Warren Powell Richards to be professional and extremely helpful and attentive. I found that they were all prepared to go that extra step in customer service, Simon helped me move a fridge and a washing machine! Michaela was excellent ...
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By: Tim B
Nov 25, 2014
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Hello Sally, what a lovely review, thank you. Thanks also for picking us to act as your agent when there are so many to choose from. Simon and Michaela are super so it's really appreciated that you have taken a few minutes share you thoughts. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Toni has been fantastic, caring, consistant, and above all else ......”

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Nov 25,2014
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By: 'Laura21'
Nov 25,2014
18 people found
this helpful
Toni has been fantastic, caring, consistant, and above all else has the patience of a saint. I could not have asked for a better agent. I would 100% recommend her and the rest of the team at Warren Powell Richards. She has been a hugh support ...
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By: Tim B
Nov 25, 2014
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Hello Laura, a really lovely and positive review of our colleague Toni. Thank you very much. She is a really hard worker and so it's great when someone take the time to show and share their appreciation. Very best wishes, Tim B, Senior Partner Warren Powell-Richards ...

“A good thoughtful office , who work as a team and ......”

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Nov 24,2014
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By: 'classic'
Nov 24,2014
7 people found
this helpful
A good thoughtful office , who work as a team and think things through , they also pick up the vendors reguirements quickly...
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Comment on agent fees
A good worker is worth his money
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By: Tim B
Nov 25, 2014
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A great review, thanks very much for both the super review and also your custom. Regards Tim B, Senior Partner Warren Powell-Richards ...

“We have used Richard for renting several houses since we ......”

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Nov 24,2014
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Richard
By: 'Kevin'
Nov 24,2014
7 people found
this helpful
We have used Richard for renting several houses since we returned from Spain. He is always very courteous and professional as well as being very knowlegable about the property in question. Richard has also continued to be very helpful with "post-renting" questions or queries, no ...
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By: Tim B
Nov 25, 2014
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Hi Kevin, I am pleased to hear that Richard is living up to your expectations. It is good of you to share your comments with the readers of this site and much appreciated. I hope you are enjoying your time in your new home. Given todays weather you must be missing the sunshine of Spain. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Since using WPR homes and dealing mainly with Richard Santos ......”

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Nov 23,2014
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Richard
By: 'Satisfied'
Nov 23,2014
6 people found
this helpful
Since using WPR homes and dealing mainly with Richard Santos from the Alton branch I can say I have received nothing other than professional and prompt service through out....
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By: Tim B
Nov 25, 2014
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A short but great review, thanks very much, as a small local company we really appreciate it. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“WPR have always provided us with an excellent service, either ......”

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Nov 23,2014
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Polly
By: 'Mr'
Nov 23,2014
6 people found
this helpful
WPR have always provided us with an excellent service, either renting or selling, but the effort, professionalism and tenacity displayed by Polly through our recent sale has been second to none. We really appreciate all of the efforts made and are really, really pleased we ...
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By: Tim B
Nov 25, 2014
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Mr Walker, What a kind and generous review of Polly and the team at Alton. Thanks very much for sparing your time and also for the recommendation. We are very pleased you picked us to act as your agent too. Very best wishes Tim B, Senior Partner, Warren Powell-Richards ...

“This was my first experience of renting and found Lisa ......”

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Nov 22,2014
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By: 'Josie'
Nov 22,2014
5 people found
this helpful
This was my first experience of renting and found Lisa Green to be very friendly, helpful and informative. Lisa dealt with all my questions and needs very promptly and efficiently, making me feel a lot more at ease. I could not have asked for better ...
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By: Tim B
Nov 25, 2014
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Hi Josie, it’s much appreciated that you have taken the time to write a few words about the wonderful Lisa. I am pleased she made the lettings process as painless as possible. I hope you are enjoying life in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Steve and the rest of WPR were excellent during the ......”

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Nov 22,2014
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By: '9834959'
Nov 22,2014
6 people found
this helpful
Steve and the rest of WPR were excellent during the purchase of our first house. Despite a number of hold ups out of our control Steve and the team helped us along our way and were supportive and understanding. I would recommend WPR to anyone ...
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By: Tim B
Nov 25, 2014
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A great review of Steve and the team at Alton, thank you. These reviews make all the difference to us and are much appreciated. I hope you are enjoying life in your super new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email [email protected]. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by


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