Warren Powell Richards
5/5, 2311 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

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Latest Reviews

 View all Reviews 2311
21st Nov 2024
reviewed by 'Barbara Powell'
“Highly professional and a pleasure to deal with from initial viewing to completion.I purchased my house through Matthew Taylor ......”
12th Aug 2024
reviewed by 'Nicky'
“Professional and good communication throughout the whole process - Stephen was informative and kept us up to speed with progress ......”
9th Aug 2024
reviewed by 'Jamie'
“Very pleased with the quality of service we received. Lots of viewings and regular updates throughout the process....”
26th Jul 2024
reviewed by 'Sandy'
“The property management service that WPR offer is really amazing and worth every penny. Any problems have been dealt with ......”
19th Jul 2024
reviewed by 'Mukozho'
“Professional, very helpful and friendly. Made our move smooth and easy....”
18th Jul 2024
reviewed by 'Jamie'
“Very happy with the whole process, went as smooth as could be. Customer service exceeded my expectations. I would recommend ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £25,000 £44,000,000
Lettings 95% 98% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
391 2 575 17 729 7 550 7 30 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   815 to Rent   450
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Warren Powell Richards Branches (view all 5)
Alton, GU34
Farnham, GU9
Godalming, GU7
Grayshott, GU26
Haslemere, GU27

“Richard has been excellent thought it our time with WPR. ......”

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Aug 03,2015
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Trish
By: 'MB'
Aug 03,2015
1 people found
this helpful
Richard has been excellent thought it our time with WPR. He gave sound advice and quickly let our property with lovely tenants. He has since maintained regular and efficient contact, and been rapidly available for any updates or requests of us. Excellent throughout. Trish has ...
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By: Tim B
Aug 04, 2015
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Hello and thank you for writing your detailed review of Richard Santos and his colleague Trish Brown. We very much appreciate you sharing your thoughts. Thanks too for your business in the first place, we know that you have plenty of agents to pick from. I am glad we are living up to expectations. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard Santos, the lettings manager, from Warren Powell Richards has ......”

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Aug 02,2015
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By: 'PeterN'
Aug 02,2015
1 people found
this helpful
Richard Santos, the lettings manager, from Warren Powell Richards has provided excellent service from the first moment onwards. We wanted to rent out our property whilst out of the country for work reasons and were looking for a fully managed service. He met us to ...
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By: Tim B
Aug 04, 2015
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Hi Peter, thanks very much for giving us the opportunity of acting as your letting agent and for your super review of Richard Santos and his team. I hope that he managed to give you piece of mind that all was well with your home when you were overseas. Very best wishes and regards, Tim B Senior Partner, Warren Powell-Richards ...

“Richard Santos and Warren Powell have been very effective in ......”

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Jul 30,2015
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By: 'mike'
Jul 30,2015
4 people found
this helpful
Richard Santos and Warren Powell have been very effective in letting our house. The process was easy and the care in selecting a suitable tenant was very good. We would have liked a longer let. The tenant left the property in great condition and any ...
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Comment on agent fees
agreeable
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By: Tim B
Jul 31, 2015
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Hi Mike, a note to thank you for finding a few minutes to write your informative review of my colleague Richard Santos and for your thoughts on WPR Alton Lettings. These reviews make all the difference to us and are much appreciated. Thank you too for you business over the years, I know there are plenty of agents vying for your custom. Very best wishes for the future, regards, Tim B, Senior Partner Warren Powell-Richards ...

“We found Nathan very nice and helpful and he answered ......”

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Jul 27,2015
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By: 'Mrs'
Jul 27,2015
3 people found
this helpful
We found Nathan very nice and helpful and he answered all our questions regarding the purchase of our house. Nothing was too much for him and he always kept us in the loop.I would certainly recommend Warren Powell Richards....
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By: Tim B
Jul 28, 2015
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Hello Mrs Mistry, thanks very much for you review of Nathan, it's good of you to have sparred a few minutes to write it, I know how short time is when you have just moved house so it is much appreciated. We all hope you will be very happy with your super new home and wish you well for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard is fabulous at his job as well as being ......”

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Jul 26,2015
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By: 'Tracey'
Jul 26,2015
4 people found
this helpful
Richard is fabulous at his job as well as being a lovely person. He guided me through many years of being a landlady. Always returned my phone calls promptly if he was out of the office. Helped me through any queries with the letting and ...
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By: Tim B
Jul 27, 2015
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Hi Tracey - what a great and flattering review of my colleague Richard Santos, thank you very much indeed. Thank you also for your many years of valued business. It has been a pleasure for us to act as your letting agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard has handled my letting property for nearly 7 years and ......”

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Jul 26,2015
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By: 'Happy'
Jul 26,2015
3 people found
this helpful
Richard has handled my letting property for nearly 7 years and has always been approachable and responsive. He has found good tenants without delay. I was new to the letting business when I first instructed him and he has made the whole process as easy as ...
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By: Tim B
Jul 27, 2015
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I love your title of "Happy Landlord" which is exactly what we aim to achieve so thank you very much. We also appreciate your 7 years of business and are delighted that we have managed to make the process as pain free as possible for you. Very best wishes for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I've found everyone at WPR to be very helpful and ......”

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Jul 24,2015
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By: 'Amanda'
Jul 24,2015
2 people found
this helpful
I've found everyone at WPR to be very helpful and professional, especially Lisa on the lettings side. We have found Lisa to be very organised and trust worthy and goes the extra mile to help her customers. I would definitely recommend the team to any ...
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By: Tim B
Jul 25, 2015
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Hi Amanda, what a lovely and kind review of the marvellous Lisa, thank you very much. She is a real star so it's great to see your comments. I hope you are very happy in your new home, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard is and has always been thoroughly professional and reliable ......”

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Jul 24,2015
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By: 'Jason'
Jul 24,2015
4 people found
this helpful
Richard is and has always been thoroughly professional and reliable as a letting agent for me. I have let through other agents in the local area and there really is no comparison in the professionalism you get with WPR....
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By: Tim B
Jul 25, 2015
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Hi Jason, thanks very much for your review of Richard and for your comments about how his performance stacks up against the local competition. Very good of you and nice to here that Richards doing so well as I know he works incredibly hard for his clients and tenants. Very best wishes and regards, Tim B Senior Partner, Warren Powell-Richards ...

“Richard Santos has handled all the day to day running ......”

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Jul 23,2015
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By: 'peter'
Jul 23,2015
1 people found
this helpful
Richard Santos has handled all the day to day running of the flat and at no time has he let me down. All the jobs that have needed to be done ie maintenance have been promptly done and at a good price.Richard is a ...
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Comment on agent fees
same as most good agents
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By: Tim B
Jul 25, 2015
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Hi Peter, thanks very much for your review of Richards and also, of course for using us to act as your agent. I am glad that we seems to be up to scratch. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I recently rented a cottage though Warren Powell Richards and ......”

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Jul 23,2015
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By: 'Michael'
Jul 23,2015
1 people found
this helpful
I recently rented a cottage though Warren Powell Richards and received excellent support from them throughout the process, in particular from Richard Santos. He was never less than fully helpful responding immediately to any queries or issues in a completely professional manner. Having previously experienced ...
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Comment on agent fees
Fine - no better or worse than the majority.
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By: Tim B
Jul 25, 2015
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Hi Michael, thanks very much for the great review of Richards and WPR lettings in Alton. I hope you are enjoying your new home. It's very good of you to have shared your expedience and also for your recommendation.. It's much appreciated. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I found Richard Santos at Warren Powell Richards to be ......”

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Jul 21,2015
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By: 'B'
Jul 21,2015
4 people found
this helpful
I found Richard Santos at Warren Powell Richards to be professional and courteous throughout the period of my tenancy. He was extremely understanding when the time came for my family and me to move into our new house earlier than expected, and I was especially ...
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Comment on agent fees
The fees charged were very reasonable and competitive when compared to other letting agents I have dealt with in the past.
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By: Tim B
Jul 21, 2015
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Thank you very much for finding the time to write your review detailing your experience dealing with WPR Lettings and in particular Richard Santos. I am glad that all went to plan and hope that life is treating you well in your new home. I know Richards will be delighted to see you words too. Very best wishes, Tim B, Senior Partner Warren Powell-Richards ...

“I was having no luck selling my house with my ......”

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Jul 19,2015
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Desmond
By: 'Diana'
Jul 19,2015
8 people found
this helpful
I was having no luck selling my house with my first agent, and I gave it to Warren Powell Richards after meeting Clive when he showed me round a property in Haslemere. He seemed trustworthy and knowledgeable about the market and the area. The process ...
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By: Tim B
Jul 21, 2015
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Hi Diana, what a great review and a great result - I am very please you secured your new home and that Clive and his colleagues helped make that happen. I hope you are very happy there. Thanks again for giving us the opportunity of acting as your agent. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“My partner and I liaised with Harry Hitch in the ......”

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Jul 18,2015
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By: 'J'
Jul 18,2015
4 people found
this helpful
My partner and I liaised with Harry Hitch in the purchase of our property. Harry showed us around two properties in Alton and we were both impressed with his punctuality, politeness, professionalism, good humour and knowledge, of both the property and the town as a ...
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By: Tim B
Jul 21, 2015
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What a lovely and detailed review of Harry. He is a great member of our team so its good to see your kind words about him and his career. I completely understand your concerns and comments about the completion date, this is always a tricky moment and the sooner you have the up to date information the better. I hope you will be very happy with your new home, Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Generally very good service and not pushy in any way. ......”

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Jul 15,2015
Minithumbup
By: 'Neil'
Jul 15,2015
5 people found
this helpful
Generally very good service and not pushy in any way. They agreed to photograph the house and just sit on the photos until I was ready. Good communication all the way through....
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By: Tim B
Jul 21, 2015
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Mr Redit, a note to thank you for your review of WPR Farnham and our business Partner Lloyd. These little comments make all the difference to us and we are very grateful. Thank you too for picking us to act as your agent, I know there are plenty of agents to pick from - Best wishes and regards, Tim B, Senior Partner - Warren Powell-Richards ...

“We have used Richard a number of times over the ......”

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Jul 10,2015
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By: 'Karl'
Jul 10,2015
5 people found
this helpful
We have used Richard a number of times over the years as our letting agent. He always provides a great service and I think our property has never been empty for longer than a week. Richard is easy to work with and I always find ...
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By: Tim B
Jul 11, 2015
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Hi Karl - thanks for the great review of Tricky Santos at WPR Alton - Thanks too for being such a great client of the company, we really appreciate it - very best wishes and regards Tim B, Senior Partner Warren Powell-Ricahrds ...

“I am responsible for letting my mother's property to contribute ......”

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Jul 10,2015
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By: 'A'
Jul 10,2015
5 people found
this helpful
I am responsible for letting my mother's property to contribute to her support in a nursing home. WPR were recommended to me by neighbours of my mother who had had positive experiences. They arranged first letting fairly speedily, kept an eye on the property on ...
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Comment on agent fees
It is hard to tell whether fees are good value for money or money for old rope. During a tenancy they do not obtrude (10% of rent + VAT). When changes are made they quickly mount up (‚£90 + ‚£40 + ‚£80, all + VAT - for Set-Up Fee, Deposit Protection and Inventory Update). But I guess they are par for the course and tenancy is on a fully-managed basis.
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By: Tim B
Jul 11, 2015
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Thanks very much for your detailed review of your experience using Richard and the lettings team at Alton. Thanks also for being a client of our company - I did enjoy your Dutiful Son handle in the introduction, it made me smile as I too am in a similar situation so I hope we are making the process as easy for you as possible. Very best wishes, Tim B, Senior Partner - Warren Powell-Richards ...

“Harry was very helpful and professional throughout our sale and ......”

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Jul 08,2015
Minithumbup
By: 'Mel'
Jul 08,2015
6 people found
this helpful
Harry was very helpful and professional throughout our sale and we were very happy with the level of service we received from him and other members of the Warren Powell Richards team. Even though we had a few ups and downs along the way these ...
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By: Tim B
Jul 08, 2015
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Hi Mel, thanks very much for your review of Harry and the boys and girls at WPR Alton. They are a great team and really hard workers so these reviews make their work feel so much more worthwhile and are really appreciated. Thanks for being a great client of our company, I am pleased it all when through in the end, very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We always found Harry very pleasant, good humoured and punctual.......”

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Jul 03,2015
Minithumbup
By: 'Hannah'
Jul 03,2015
5 people found
this helpful
We always found Harry very pleasant, good humoured and punctual.I originally emailed him to arrange viewings to several houses and he was very prompt with his responses.As I work in a dental practise,I am unable to make/receive phone calls so email ...
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By: Tim B
Jul 04, 2015
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Hi Hannah, thanks very much for your review of Harry. Very good of you to have shared your experience in such detail. I am also delighted he managed to find you a home that suited and distract your hords during the viewing. We all hope you will be very happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Richard couldn't have been more helpful When I have recently ......”

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Jul 02,2015
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By: 'Emma'
Jul 02,2015
5 people found
this helpful
Richard couldn't have been more helpful When I have recently been looking to rent a property in Alton. I was unable to view property myself but Richard was very accomodating to book my friend in for viewings. Once i had found a property he acted ...
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By: Tim B
Jul 02, 2015
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Hi Emma, great to hear that Richard sorted out your move so efficiently. I hope you will be very happy living in Alton and in your new home. It's very kind of you to have taken a few minutes to write your review and much appreciated. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Harry was always helpful and efficient. Unfortunately there were delays ......”

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Jul 01,2015
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By: 'Diana'
Jul 01,2015
5 people found
this helpful
Harry was always helpful and efficient. Unfortunately there were delays on the legal side, but Harry always tried to move things along and was keen to overcome any problems. He kept in touch throughout both by email and by phone. We appreciated his professional and ...
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By: Tim B
Jul 01, 2015
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Hi Diana, thanks very much for your glowing review of young Harry, it's much appreciated and I know he will be delighted to see your kind words. Thank you too for putting your trust in WPR to deal with your sale. I am pleased it all went through in the end. Very best wishes for the future, Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Viewing: Overall we saw 3 houses with Harry in February which ......”

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Jul 01,2015
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By: 'Andy'
Jul 01,2015
5 people found
this helpful
Viewing: Overall we saw 3 houses with Harry in February which were all very well shown by him. He fielded the questions that we asked well in the main and was very knowledgeable about the area. When we asked him about the current owner of the ...
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By: Tim B
Jul 01, 2015
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Hello Andy, thank you for finding the time to share and write your frank review of your experience dealing with us here at WPR. Your comments seem entirely fair and as such will be used and discussed in forthcoming training. It is absolutely paramount that communication is accurate and regular and it seem to me that on this occasion we should and could have done better. I am pleased that the transaction got there in the end and thank you for your patience. I hope that the property lives up t ...

“Harry was very pleasant to deal with. His communication skills ......”

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Jul 01,2015
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By: 'David'
Jul 01,2015
6 people found
this helpful
Harry was very pleasant to deal with. His communication skills are excellent. Answered all the questions I raised. We have now exchanged contracts with our buyer....
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By: Tim B
Jul 01, 2015
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Hello Mr Stiles, thanks very much for your review of Harry - Short, to the point and very much appreciated. Thanks too for using our services to market your property. Very best wishes, Tim B, Senior Partner Warren Powell-Richards ...

“Harry is a very calm and efficient young man, his ......”

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Jun 25,2015
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By: 'Rena'
Jun 25,2015
6 people found
this helpful
Harry is a very calm and efficient young man, his knowledge of the local area is excellent and his ability to deal with vendors Solicitors in a very professional way helped to bring my sale to a happy conclusion. He is very enthusiastic and has ...
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By: Tim B
Jun 26, 2015
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Hi Rena, what a very lovely review of our company and specifically young Harry, thank you very much. Thank you too for being such a great client and for your support. We all wish you the best for your new home, very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“From start to finish of viewing to buying the property ......”

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Jun 25,2015
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By: 'Stuart'
Jun 25,2015
13 people found
this helpful
From start to finish of viewing to buying the property from Toni Russ, was a nice and pleasant experience ...her experience and local knowledge was valuable to me.. As this was my 1st experience Of buying my own property , Toni was always willing to answer ...
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Comment on agent fees
N/a
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By: Tim B
Jun 26, 2015
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Hi Stuart, thanks very much for your kind words about Toni. She is real star so it is really great when she receives some recognition for all her hard work. It's always a very exciting time when you purchase your first home and we all hope you enjoy living there. Best wishes and good luck for the future, regards, Tim B, Senior Partner, Warren Powel-Richards ...

“Clare and Polly were extremely knowledgable and helpful during my ......”

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Jun 23,2015
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Clare
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Polly
By: 'Kate'
Jun 23,2015
5 people found
this helpful
Clare and Polly were extremely knowledgable and helpful during my house purchase and sale. I would highly recommend them, a real pleasure to deal with and very professional....
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By: Tim B
Jun 23, 2015
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Hi Kate, thank you very much for your review of the wonderful Clare and Polly. Very good of you to have shared your thoughts and much appreciated. I hope that you will be very happy following your recent house move and wish you well for the future, regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Toni was extremely helpful and fast in responding to questions ......”

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Jun 21,2015
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By: 'IH'
Jun 21,2015
10 people found
this helpful
Toni was extremely helpful and fast in responding to questions throughout the buying process. She has also been great in the two months since; she's answered questions and forwarded on important information from the vendor. Would highly recommend! Thank you Toni!...
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By: Tim B
Jun 22, 2015
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Thanks very much for your review of Toni. It's good of you to have shared your thoughts and much apprciated by us all and especially Toni. She is a great member of our team so it's great that she has had this recognition. I hope you are very happy with your new home and enjoy life in wonderful Farnham, best wishes Tim B, Senior, Partner, Warren Powell-Richards ...

“I was looking to move back to the Farnham area ......”

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Jun 17,2015
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By: 'CG'
Jun 17,2015
5 people found
this helpful
I was looking to move back to the Farnham area from Northants having sold my house. I found a bungalow I was interested in renting on the WPR website. I contacted Simon who made himself available to suit me and show me round the property ...
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By: Tim B
Jun 17, 2015
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Thanks very much for your review of Simon. It was good of you to have shared your positive experience. SImon is a super chap so it's great to see him getting this positive feedback. I hope you are very happy in your new home and enjoying life back in Farnham. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We were looking to assess wether to move into the ......”

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Jun 15,2015
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By: 'J.Pratt'
Jun 15,2015
5 people found
this helpful
We were looking to assess wether to move into the Farnham area and then progress to finding a flat or rent to suit our needs. Simon and all the staff we encountered were helpful, courteous, and genuine. They not only helped with finding a flat ...
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By: Tim B
Jun 16, 2015
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A note to thank you for the great review of our colleague Simon and the team at WPR Farnham, thanks very much indeed for sharing your thoughts. I hope you are enjoying life in Farnham, it is a super town . These little reviews always put a smile on our face and are really appreciated. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Fantastic agent, used to sell my home. Great advice and ......”

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Jun 11,2015
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Clive
By: 'Angie'
Jun 11,2015
8 people found
this helpful
Fantastic agent, used to sell my home. Great advice and communication, prior to putting on the market, during and up to completion, courteous, professional, humourous and respectful. They found a buyer quickly and when the first buyer pulled out a few weeks into the sale ...
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Comment on agent fees
Competitive
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By: Tim B
Jun 12, 2015
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Hi Angie, what a lovely review of Lloyd, Clive and the team at Farnham - Did they pay you? It really is very kind of you to have shared your thoughts and we really appreciate it - I mustn't forget to thank you also for picking us to act as your agent in the first place - there are way to many agents in Farnham so sometime its difficult for people to find the best one!!!!! Very best wishes and regards, Tim B, Senior Partner - Warren Powell-Richards ...

“I am very happy with the overall process and Toni ......”

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Jun 10,2015
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By: 'Teodora'
Jun 10,2015
11 people found
this helpful
I am very happy with the overall process and Toni being proactive in helping us buy the property. She has been brilliant in keeping us informed and communicating with both solicitors in order to expedite the process. Will highly recommend her and Warren Powell Richards ...
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By: Tim B
Jun 10, 2015
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Hi Teodora, thanks very much for your review of Toni in our Farnham office. She is a fantastic member of our team so it's great to see your comments, It's good of you to have taken the time to share your thoughts. I hope that you are very happy with your super new property and I wish you very best wishes for the future, regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email [email protected]. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by


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