Warren Powell Richards
5/5, 2311 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
98% lettings fee satisfaction
Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders. show more Established in 2008 and with offices in Alton, Farnham, Godalming, Grayshott and Haslemere, we are a totally independent estate agency focusing on marketing properties on the Surrey/Hampshire/West Sussex borders.

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Latest Reviews

 View all Reviews 2311
21st Nov 2024
reviewed by 'Barbara Powell'
“Highly professional and a pleasure to deal with from initial viewing to completion.I purchased my house through Matthew Taylor ......”
12th Aug 2024
reviewed by 'Nicky'
“Professional and good communication throughout the whole process - Stephen was informative and kept us up to speed with progress ......”
9th Aug 2024
reviewed by 'Jamie'
“Very pleased with the quality of service we received. Lots of viewings and regular updates throughout the process....”
26th Jul 2024
reviewed by 'Sandy'
“The property management service that WPR offer is really amazing and worth every penny. Any problems have been dealt with ......”
19th Jul 2024
reviewed by 'Mukozho'
“Professional, very helpful and friendly. Made our move smooth and easy....”
18th Jul 2024
reviewed by 'Jamie'
“Very happy with the whole process, went as smooth as could be. Customer service exceeded my expectations. I would recommend ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £25,000 £44,000,000
Lettings 95% 98% £475 £7,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
391 2 575 17 729 7 550 7 30 3
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   815 to Rent   450
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Warren Powell Richards Branches (view all 5)
Alton, GU34
Farnham, GU9
Godalming, GU7
Grayshott, GU26
Haslemere, GU27

“As purchasers of a property in Alton moving from London ......”

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Feb 08,2018
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By: 'Deirdre'
Feb 08,2018
5 people found
this helpful
As purchasers of a property in Alton moving from London we really can't speak highly enough of Harry. He is has been absolutely fantastic, proactive and supportive from the first viewing through to exchange of contracts. He always responded to our calls and emails, was ...
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By: Tim B
Feb 12, 2018
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Hi Deirdre & David, what a lovely review about young Harry, thank you very much indeed. It's very kind of you to have shared your thoughts. I hope you are enjoying life in Alton, it's a super town. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We would definitely recommend the team at Warren Powell Richards, ......”

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Feb 08,2018
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Richard
By: 'HS'
Feb 08,2018
5 people found
this helpful
We would definitely recommend the team at Warren Powell Richards, in particular Richard Santos. We have just moved into a rental property on a temporary basis and Richard made sure the whole process ran very smoothly. Very professional, polite and responded quickly to any questions ...
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By: Tim B
Feb 12, 2018
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Thank you very much for writing your review featuring the WPR Alton team and in particular Richard Santos. We are very grateful to you and hope that you are enjoying life in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We have dealt with Paul for a while and recently ......”

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Feb 05,2018
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By: 'Happy'
Feb 05,2018
5 people found
this helpful
We have dealt with Paul for a while and recently with Kylie, both are enthusiastic and professional about lettings and have successfully let 2 of our properties with a third being marketed at present. We will continue to use their services when required....
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Comment on agent fees
good
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By: Tim B
Feb 06, 2018
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Thank you very much for your review. What better feedback than a happy client. We are very grateful to you for your business and will work hard to maintain the happy status, regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“We tried to sell with another agent in the area ......”

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Feb 05,2018
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Dan
By: 'Barny'
Feb 05,2018
10 people found
this helpful
We tried to sell with another agent in the area first but after some awful service and no activity we moved to Warren Powell who sold our house in a few weeks. The help and advice was first class and the whole sale was excellent. ...
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By: Tim B
Feb 06, 2018
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Hello and thank you for your review. It's very flattering and we are very grateful to you. Thank you also for giving us the opportunity of marketing your home, we appreciate that it is a big decision. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“It was real pleasure to work with Warren-Powell-Richards Haslemere team. ......”

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Feb 05,2018
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By: 'Vlad'
Feb 05,2018
6 people found
this helpful
It was real pleasure to work with Warren-Powell-Richards Haslemere team. Everything was amazing. Thank you from all heart!...
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Comment on agent fees
Fees acceptable
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By: Tim B
Feb 06, 2018
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Thanks for the great review, we really appreciate you sharing your thoughts and hope you are happy in your new home. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Daniel successfully sold our family home AND secured our 'forever ......”

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Feb 02,2018
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Dan
By: 'Holly'
Feb 02,2018
11 people found
this helpful
Daniel successfully sold our family home AND secured our 'forever home'. He was always on hand to make a potentially stressful time smoother. He showed great sensitivity and emotional intelligence when dealing with different parties and quickly grasped what each required. Best experience we have ...
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Comment on agent fees
The fees were in line with market rates.
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By: Tim B
Feb 06, 2018
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What a happy review - it really is great when we hear that someone has found their dream home and we hope that you will be very happy there. Thanks very much for your business and your review. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Daniel and his team were a pleasure to deal with. ......”

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Feb 02,2018
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Dan
By: 'Jenny'
Feb 02,2018
10 people found
this helpful
Daniel and his team were a pleasure to deal with. We had been looking for a while and whilst many estate agents just sent me emails, warren Powell Richards kept in touch and eventually found us our dream home. The transaction was fairly simple but ...
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By: Tim B
Feb 06, 2018
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What a kind review - thank you very much. We all hope you are very happy with your fabulous new home and enjoy many happy years there. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I mainly dealt with Neil and Daniel but had contact ......”

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Feb 02,2018
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Neil
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Dan
By: 'Dave'
Feb 02,2018
11 people found
this helpful
I mainly dealt with Neil and Daniel but had contact with everyone in the office. All so helpful and understanding to what was a difficult move for me. The sale wasn't without its complications and issues but they were always on hand. The solicitor they ...
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By: Tim B
Feb 06, 2018
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A note to thank you for your super review of my colleagues Neil and Daniel at WPR Godalming. It's very good of you to have shared your thoughts and much appreciated. Thank you too for picking us from the crowds to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We are very pleased with how Richard handled everything , he's ......”

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Feb 01,2018
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Richard
By: 'Tentant'
Feb 01,2018
6 people found
this helpful
We are very pleased with how Richard handled everything , he's professional and all went pretty fast, happy with the services ....
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By: Tim B
Feb 01, 2018
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A late note to thank you for taking the time to write your review featuring Richard at WPR Lettings, it's very good of you and we do appreciate it. I hope you are enjoying life in your new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I have known Richard for a number of years now ......”

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Jan 31,2018
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Richard
By: 'Days'
Jan 31,2018
7 people found
this helpful
I have known Richard for a number of years now and have always found him to be most helpful, efficient and quick to react to e-mails. More recently, although my flat is not actually rented out (our daughter is in residence), Richard was kind enough ...
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By: Tim B
Jan 31, 2018
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Thank very much for your review of Richard Santos. Great to hear that he was able to help you with suitable trades people. We look forward to being of service again when the time is right, Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“I have been a client of Warren Powell Richards for ......”

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Jan 30,2018
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Clare
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Polly
By: 'Becky'
Jan 30,2018
6 people found
this helpful
I have been a client of Warren Powell Richards for over 4 years and their service has been exceptional. When making the decision to sell I asked Polly to try and secure an investment buyer which happened almost immediately. Clare then managed the case which through ...
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Comment on agent fees
The agent's fees are as expected.
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By: Tim B
Jan 31, 2018
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Hi Becky - I hope this email finds you well - just a note to say thank you very much for all your business over the last few years and also for picking WPR and Polly to act as your agent. We really appreciate it. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Clare and all the staff at the Alton branch have ......”

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Jan 30,2018
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Clare
By: 'John'
Jan 30,2018
6 people found
this helpful
Clare and all the staff at the Alton branch have been excellent in assisting us in what was a difficult and protracted move with a long chain. They have always been willing to put themselves out and keep us informed every step of the way. ...
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Comment on agent fees
Good
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By: Tim B
Jan 31, 2018
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A little note to thank you for kindly instructing us at WPR to act as your Estate Agent and also for taking the time to write you flattering review of Clare and the team at WPR Alton. We are very grateful to you and wish you all the best with your future plans. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Clare was absolutely fantastic throughout the whole process, never failing ......”

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Jan 30,2018
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Clare
By: 'Peter'
Jan 30,2018
6 people found
this helpful
Clare was absolutely fantastic throughout the whole process, never failing to return our calls and somehow having the ability to keep us informed of all activities with agents and solicitors within the chain. It was always good to hear from her at the end of ...
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By: Tim B
Jan 31, 2018
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What a super review - it is always lovely to hear that someone has got the house of their dreams and I hope you will be very happy there. Thank so much for taking a few minutes to write your review featuring Clare at WPR Alton. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We are extremely pleased with the way Richard has always ......”

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Jan 26,2018
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Richard
By: 'The'
Jan 26,2018
7 people found
this helpful
We are extremely pleased with the way Richard has always provided an excellent service. He is friendly, knowledgeable and efficient and has found us some wonderful tenants over the years....
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Comment on agent fees
Reasonable
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By: Tim B
Jan 26, 2018
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What a great review of Richard. Thank you very much - thanks too for picking us at WPR to be your Letting Agent. We appreciate your business. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We have not moved many times but found Michaela very ......”

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Jan 26,2018
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By: 'Manners'
Jan 26,2018
9 people found
this helpful
We have not moved many times but found Michaela very easy to talk to and explained the Warren Powell approach to put as at ease. From the outset we were kept informed of market trends and what we should realistically expect for our property. Throughout ...
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By: Tim B
Jan 29, 2018
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Thank you very much indeed for taking the time to write your flattering review featuring Rob and Michaela at WPR Grayshott. Thank you also for picking us at WPR to act as your estate agent, we are very grateful for your business. It is great to hear that Michaela was successful in finding you your perfect home (for the foreseeable) and I hope you will be very happy there. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Simon was my first phone call when I needed help ......”

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Jan 25,2018
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By: 'SMB'
Jan 25,2018
7 people found
this helpful
Simon was my first phone call when I needed help to relocate my family from London to Farnham. He had excellent knowledge of the area and was also able to help me narrow down my search from what he knew of other areas in Surrey ...
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Comment on agent fees
Acceptable although the referencing fee I consider to be expensive (and disappointing customer service was received from this 3rd party company).
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By: Tim B
Jan 26, 2018
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What a though review of Simon at WPR Letting Farnham, thank you very much. I hope you are enjoying Farnham, it's a super town to live in. Regards and very best wishes, Tim B, Senior Partner, Warren Powell-Richard ...

“Very affable and resourceful person. Most helpful in all aspects ......”

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Jan 25,2018
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Richard
By: 'Michael'
Jan 25,2018
6 people found
this helpful
Very affable and resourceful person. Most helpful in all aspects of finding suitable tenants and for organising maintenance and repairs with various trades people. Recommended...
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Comment on agent fees
Very reasonable, based on having more than 1 property let with WPR
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By: Tim B
Jan 26, 2018
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Just little note to thank you for the supportive review of Richard Santos at WPR Lettings and also for entrusting us to act as your Agent. I'm glad all seems to have gone to plan. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I was a tenant through WPR for just over 4 years ......”

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Jan 25,2018
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Richard
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Trish
By: 'S'
Jan 25,2018
5 people found
this helpful
I was a tenant through WPR for just over 4 years and was predominantly looked after by Richard Santos from the Alton branch and Trish Brown from the Farnham Property Management Team. Both Richard and Trish were extremely helpful throughout my tenancy and always went the ...
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Comment on agent fees
Good
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By: Tim B
Jan 26, 2018
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Thanks very much for your kind review featuring Trish and Richard at WPR Lettings - we really appreciate you sharing your thoughts. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Steve was very responsive and helpful in moving my daughter ......”

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Jan 23,2018
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By: 'Helping'
Jan 23,2018
12 people found
this helpful
Steve was very responsive and helpful in moving my daughter into her ideal rental property. I spoke with and met quite a few agents whilst helping my daughter move and steve was by far the best, most agents were very dismissive and some quite rude ...
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By: Tim B
Jan 23, 2018
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Hello and thanks for the great review of young Steven who heads up our WPR lettings team in Godalming. What a super Mum you are, I hope your daughter is enjoying life in her new home. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“When we wanted to let a property, we went to ......”

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Jan 22,2018
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Richard
By: 'David'
Jan 22,2018
6 people found
this helpful
When we wanted to let a property, we went to Warren Powell Richards and were introduced to Richard Santos, Lettings Manager. Richard immediately started work on finding a prospective tenant, while at the same time providing me with all the various management options and fees, ...
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Comment on agent fees
Fees were very reasonable and in my view competitive.
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By: Tim B
Jan 23, 2018
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What a thorough review of Richard. It's very good of you to have shared your experience of using WPR Lettings and we are very grateful to you. Thank you too for your business, I know there is no shortage of lettings agents in the town to pick from. Regards and best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Both Lloyd and Stacey have made this experience a pleasure, ......”

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Jan 22,2018
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Stacey
By: 'Liz'
Jan 22,2018
9 people found
this helpful
Both Lloyd and Stacey have made this experience a pleasure, I felt that we were genuinely supported throughout the journey to finally completing on our properties. All correspondence was dealt with efficiently and effectively and I look forward to now continuing with Simon in Lettings....
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By: Tim B
Jan 23, 2018
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Hello and thank you for the review of Lloyd and Stacey - we really appreciate it and hope that you are very happy with your purchase. I know that Simon in WPR Lettings will take excellent care of your lettings requirement. Very best wishes, Tim B, Senior Partner, Warren Powell-Richards ...

“Simon and Carole both provided a fantastic service and I ......”

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Jan 22,2018
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By: 'Martin_McMill'
Jan 22,2018
7 people found
this helpful
Simon and Carole both provided a fantastic service and I felt very comfortable dealing with them. I can often be a very needy customer because I like to cover all aspects of the transaction with a fine pencil and they were both very reactive and ...
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Comment on agent fees
Justified/reasonable.
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By: Tim B
Jan 23, 2018
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Thank you very much for such a kind and comprehensive review of Simon and Carole - I hope you are super happy in your new home. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“We have just re-let our house again with WPR, and ......”

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Jan 20,2018
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Richard
By: 'Landlord'
Jan 20,2018
7 people found
this helpful
We have just re-let our house again with WPR, and as always, Richard has handled it very professionally. Living overseas it has meant a constant exchange of emails, but Richard is excellent at responding promptly to queries, so we are always kept informed....
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Comment on agent fees
Fair & reasonable.
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By: Tim B
Jan 23, 2018
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Thanks very much for your kind review. It's great to hear that Richard is on the ball with your property especially given your out of the UK situation. You can rely on us at WPR being a safe pair of hands in the UK for you. Best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I have used WPR in Alton regularly and Richard handled ......”

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Jan 19,2018
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Richard
By: 'Landlord'
Jan 19,2018
6 people found
this helpful
I have used WPR in Alton regularly and Richard handled this new tenancy in a professional, efficient and reliable manner....
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Comment on agent fees
Competitive
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By: Tim B
Jan 23, 2018
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Just a little note to thank you for being a loyal customer of our Company and also for writing your supportive review featuring Richard who heads up the lettings team. It's much appreciated. Best wishes and regards, Tim B, Senior Partner,warren Powell-Richards ...

“During my whole process as a tenant Richard dealt with ......”

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Jan 17,2018
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Richard
By: 'Alton'
Jan 17,2018
6 people found
this helpful
During my whole process as a tenant Richard dealt with our letting in a timely, proffesional and helpful manner. Unfortunately I had to vacate the property earlier than contracted but Richard was very understanding to both the landlords and my situations, he made arrangements in ...
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Comment on agent fees
Good
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By: Tim B
Jan 18, 2018
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Thank you very much for writing your review regarding Richard who heads up our lettings team at WPR Alton. I am glad he managed to accommodate your early departure. Best wishes with your future plans. Regards, Tim B, Senior Partner, Warren Powell-Richards ...

“Polly and all the team were always polite, cheerful and ......”

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Jan 16,2018
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Polly
By: 'Eleanor'
Jan 16,2018
6 people found
this helpful
Polly and all the team were always polite, cheerful and positive throughout a long often fraught process. They chased whenever we asked and acted professionally throughout. I would be happy to recommend them....
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Comment on agent fees
Fees were reasonable.
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By: Tim B
Jan 18, 2018
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Just a little note to thank you for your recommendation and review featuring Polly and her colleagues at WPR Alton. Thank you also for picking us to act as your agent. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“A difficult and long drawn out sale that Claire and ......”

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Jan 16,2018
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Clare
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Polly
By: 'Paul'
Jan 16,2018
6 people found
this helpful
A difficult and long drawn out sale that Claire and Polly have managed over a two year period. They were both supportive throughout the process providing timely advice and communicated on progress - good and bad - throughout. Well done, and thanks. Paul...
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By: Tim B
Jan 16, 2018
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Thank you very much for your review of Polly, Clare and the team at WPR in Alton. It was a long haul but I am delighted that the team got you past the finishing post in the end. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-RIchards ...

“What can I say about this wonderful group of people , ......”

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Jan 15,2018
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Dan
By: 'Karyn'
Jan 15,2018
11 people found
this helpful
What can I say about this wonderful group of people , they could not have been more helpful , I have dealt with both sales and lettings, nothing was to much trouble for them , they even used their own time to help me remove the lady bits ...
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Comment on agent fees
Excellent
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By: Tim B
Jan 16, 2018
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Hello and thank you for such a flattering and kind review of the team at WPR Godalming - we are very grateful to you for sharing your thoughts and also for being such a kid and valued client of our Company. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...

“I recently sold and bought through WPR Alton and cannot ......”

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Jan 12,2018
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Polly
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Clare
By: 'Elizabeth'
Jan 12,2018
5 people found
this helpful
I recently sold and bought through WPR Alton and cannot fault the level of service I received from the whole team. Polly and Clare kept me informed of progress throughout both transactions and made the whole process as pain free as possible. I would not ...
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By: Tim B
Jan 15, 2018
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Thank you very much for your kind review featuring Polly and Clare and the team at WPR Alton, it is very kind of you and we do appreciate it. I hope you will be very happy in your new home. regards and best wishes Tim B, Senior Partner, Waren Powell-Richards ...

“Paul is a great communicator and promptly follows up any ......”

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Jan 12,2018
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By: 'Hendrika'
Jan 12,2018
6 people found
this helpful
Paul is a great communicator and promptly follows up any problems that might occur. We can leave our rental property in his capable hands....
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Comment on agent fees
Very reasonable.
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By: Tim B
Jan 15, 2018
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Hello and thank you for the review of young Paul at WPR Haslemere Lettings. We appreciate both your business and also you taking the time to share your thoughts on this website. Very best wishes and regards, Tim B, Senior Partner, Warren Powell-Richards ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Warren Powell-Richards
Complaints Procedure
_________________________________________
1. Please raise your complaint with the team member that you have been dealing with. If that team member cannot immediately resolve the issue to your satisfaction then please put the complaint in writing addressed to the Warren Powell-Richards Partner for that particular branch.
2. Warren Powell-Richards will acknowledge your complaint in writing within 3 working days and we will undertake a thorough and full investigation.
3. You will receive a written outcome of the investigation within 15 working days
4. If you are not satisfied with the outcome of that investigation please write to Tim Buxton, Senior Partner, Warren Powell-Richards at either our Alton offices, 78 High Street, Alton, Hampshire, GU34 1EN or via email [email protected]. He will undertake a detached, further and full investigation and review the circumstances. If the complaint directly concerns Tim Buxton then we have an independent arbitrator who is a retired managing director of a national firm of estate agents who has agreed to independently review complaints on our behalf. Details will be furnished at that time.
5. You will receive a written statement setting out the review findings and expressing the final viewpoint of the Company. This concludes the Companies internal complaints procedure.
6. From initial receipt of your complaint until the final viewpoint letter should be no greater than 8 weeks.
7. Warren Powell-Richards are members of the Property Ombudsman Scheme. If you are dissatisfied with the final outcome you can refer your complaint to the Property Ombudsman at Milford House, 43 Milford Street, Salisbury, Wiltshire, SP1 2BP. www.tpos.co.uk You have twelve months to do so.
Last updated at 1:00 AM 01/01/1970 by


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