William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Dodgiest estate agents ever! Looked at a house to buy ......”

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Jan 04,2016
Minithumbdown
By: 'Unhappy'
Jan 04,2016
3 people found
this helpful
Dodgiest estate agents ever! Looked at a house to buy which was advertised with these lot. Was told it was a repossession. Phoned to put in an offer a couple of days after the viewing and was told its been sold and therefore no longer ...
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“Extremely dodgy, unafraid to tell down right lies. Avoid if ......”

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Jan 04,2016
Minithumbdown
By: 'Abigail'
Jan 04,2016
5 people found
this helpful
Extremely dodgy, unafraid to tell down right lies. Avoid if you are an investor selling - they do not market your property - you can guess their reasons. I was told that a property that had just come on to their website an hour before ...
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Comment on agent fees
Can't believe they charge for their so called services
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“To whom it may concern,I am writing in thanks ......”

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Nov 26,2015
Minithumbup
By: 'Tina'
Nov 26,2015
0 people found
this helpful
To whom it may concern, I am writing in thanks to your colleague Jack Sibley, who recently worked with us to find a suitable tenant for my property. First and foremost, Jack was very professional in his manner. Any queries were always acted upon quickly ...
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“Karen initially visited and provided some invaluable advice. She outlined ......”

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Nov 14,2015
Minithumbup
By: 'Tim'
Nov 14,2015
1 people found
this helpful
Karen initially visited and provided some invaluable advice. She outlined what William H Brown could do for us and acted very promptly and professionally once she had received our instructions. From that point Karen and Sandy acted incredibly proactively in marketing the house. They advised ...
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Comment on agent fees
Very reasonable and no surprises as they were outlined to us at the outset.
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“WILLIAM H BROWN (ROTHERHAM) WARNING - AVOID THEM. The same ......”

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Nov 13,2015
Minithumbdown
By: 'John'
Nov 13,2015
6 people found
this helpful
WILLIAM H BROWN (ROTHERHAM) WARNING - AVOID THEM. The same thing happened to us as a previous reviewer. William H Brown, Rotherham kept an ad on the internet weeks after our offer had been accepted. We were all set to exchange contracts then were told ...
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“I would never rent from this company again due to ......”

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Nov 11,2015
Minithumbdown
By: 'JT1990'
Nov 11,2015
1 people found
this helpful
I would never rent from this company again due to the simple fact that they absolutely go out of their way to hang on to the security deposit for as long as humanly possible, breaking every rule in the book to do so. Since moving ...
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What agent could do to change your mind?
Done their job?
Attached Filesnbsp;
Comment on agent fees
Didn't get service I paid for. Didn't really get any kind of service.
Was this helpful? Yes
By: Sam singh
Jan 13, 2016
View all comments (1)
Not happy with service booked viewing for 210 stanbeck road 17:30 on 13/01/2016 rang office to find out who is coming to show us around no one turned up till 17:45 and mr collum who was answering the phone he hanged the phone on me and stopped answeringand was keep asking to wait but when the viewing was arranged i have been told strictly if you fail to view or late ypu will not be sllowed to view, i was in new castle and took my time off from work and got here 17:20 but no one was there till 17 ...

“Not very happy with William H brown, I have been ......”

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Nov 11,2015
Minithumbdown
By: 'Annoyed'
Nov 11,2015
5 people found
this helpful
Not very happy with William H brown, I have been lied to on many an occasion. As a first time buyer they may think Im naive but I can see straight through the lies! One property that I went to see was an open house, ...
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“Wanted to buy a house through them. Was told the ......”

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Nov 10,2015
Minithumbdown
By: 'Ian'
Nov 10,2015
3 people found
this helpful
Wanted to buy a house through them. Was told the vendors were in no hurry. Two months into the process the sellers pulled out citing the fact that they had lost the property they were going for. Had three attempts before sending details to our ...
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“We decided to rent a property through this company last ......”

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Nov 01,2015
Minithumbdown
By: 'lucy'
Nov 01,2015
1 people found
this helpful
We decided to rent a property through this company last year. When viewing the property it was in great condition. We went in the following week to sign the lease, and no sooner had my signature been put on the paper I was informed there ...
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“We had an excellent service from the staff of WH ......”

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Oct 27,2015
Minithumbup
Lisa
By: 'Tina'
Oct 27,2015
1 people found
this helpful
We had an excellent service from the staff of WH Brown, from start to finish. We were kept up-to-date with the progress of the sale, and the staff were quick to deal with any issues that arose. We would recommend them, although we wouldn't use ...
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“It all started good- 2014 October I was looking for a ......”

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Oct 23,2015
Minithumbdown
Joshua
By: 'Tennant'
Oct 23,2015
1 people found
this helpful
It all started good- 2014 October I was looking for a property in Colchester. I thought to make a change in my life And go away from London. I arranged a property viewing with Rebecca Wheeler(left the company). The property was not what I was ...
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What agent could do to change your mind?
Been professional And not lying
Attached Filesnbsp;
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“Please do not use this company to buy a property. ......”

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Oct 22,2015
Minithumbdown
By: 'Peter'
Oct 22,2015
4 people found
this helpful
Please do not use this company to buy a property. We were well and truly gazumped by them. They never took off the market a property we had an offer accepted on and now someone else has come in with a higher offer. We have ...
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“This is the worst sales agent I have ever dealt ......”

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Oct 21,2015
Minithumbdown
By: 'Disappointed'
Oct 21,2015
2 people found
this helpful
This is the worst sales agent I have ever dealt with. They have been appointed as sales agent for my property in Hull, HU6 for over 6 months now and they have not had one single viewing on my property during that entire period! They haven't ...
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“We were gazumped by them so please avoid them if ......”

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Oct 19,2015
Minithumbdown
By: 'Pete'
Oct 19,2015
2 people found
this helpful
We were gazumped by them so please avoid them if they are involved anywhere in a property purchase. Our offer on a property had been accepted and we asked for the house to be taken off the market but they never did this. 6 weeks later ...
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What agent could do to change your mind?
Not be an unprofessional estate agent caring more about money than customer service
Attached Filesnbsp;
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“Very disappointed and angry. We were given what turned out ......”

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Oct 13,2015
Minithumbdown
Irena
By: 'LizW'
Oct 13,2015
1 people found
this helpful
Very disappointed and angry. We were given what turned out to be a highly inflated valuation that was nowhere near accurate. Irina outlined a sales strategy whereby she would whip up interest in our property, followed by an "open house" that would "start a bidding ...
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What agent could do to change your mind?
They could have put a lot more effort into selling our house AND they could have been a lot more honest about the real value. They could also have NOT demanded money from my husband, which he could ill afford, when the house was finally sold without their assistance or input.
Attached Filesnbsp;
Comment on agent fees
Fees demanded without justification as the sale was effected without their help or input
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“Appalling customer service and attitude. Progressed at a snail pace. ......”

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Oct 12,2015
Minithumbdown
By: 'ProfessionalMum'
Oct 12,2015
2 people found
this helpful
Appalling customer service and attitude. Progressed at a snail pace. Strongly advise against use. 60% of the viewings didn't turn up ...possibly not the fault of the agent, but who knows and nether the less quite frustrating. A couple of the viewings who did turn up ...
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“Awful. Appeared nice, friendly and professional until things started going ......”

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Sep 23,2015
Minithumbdown
By: 'Disgruntled'
Sep 23,2015
1 people found
this helpful
Awful. Appeared nice, friendly and professional until things started going wrong and didn't want to know or made it clear it wasn't their fault (when it was). Solicitors held up for weeks because they gave the sellers solicitor the wrong details. 2 weeks from exchanging on ...
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What agent could do to change your mind?
I complained after multiple problems and my complaint was not listened to so I'm going to the financial ombudsman. Useless.
Attached Filesnbsp;
Comment on agent fees
Go to London and Counteu-you'll save yourself ‚£600!
Was this helpful? Yes

“My previous Letting Agent had marketed my property for 6 weeks ......”

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Sep 23,2015
Minithumbup
By: 'Tony'
Sep 23,2015
0 people found
this helpful
My previous Letting Agent had marketed my property for 6 weeks before I finally ran out of patience. I met Elliott on Friday at 11.30am and he let the property in less than 24 hours. My new tenants are ideally suited to the type of house they ...
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“I mainly spoke to Lisa and she was absolutely superb! ......”

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Aug 12,2015
Minithumbup
Lisa
By: 'Karen'
Aug 12,2015
1 people found
this helpful
I mainly spoke to Lisa and she was absolutely superb! She kept me constantly updated with what was going on with the property and was so helpful, nothing was to much trouble. Dan made sure I got the best possible price for the property and ...
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“These people are totally sales orientated and do not give ......”

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Aug 10,2015
Minithumbdown
By: 'Paul'
Aug 10,2015
4 people found
this helpful
These people are totally sales orientated and do not give one iota about their clients. The manager Jamie has family connections with local firm of builders and I know for a fact that building plots go to them and subsequently the new properties are not ...
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“Don't waste your time trying to sell a property through ......”

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Aug 07,2015
Minithumbdown
nick
By: 'Dales'
Aug 07,2015
2 people found
this helpful
Don't waste your time trying to sell a property through this firm. Shane (cant remember his last name) came out to value our house, promised us the Earth, sounded as though he would sell it in a matter of days and did get a viewing ...
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“Got a rapid sale. Very detailed and attentive approach from ......”

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Aug 04,2015
Minithumbup
Tim
By: 'Richard'
Aug 04,2015
0 people found
this helpful
Got a rapid sale. Very detailed and attentive approach from Tim Howlett. Good advice given re preparation. We felt comfortable with the approach to the sale, and the advice given....
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Comment on agent fees
Very pleased with low fees.
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“This agent is defiantly the worst estate agent I have ......”

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Jul 29,2015
Minithumbdown
Simon
By: 'Dominic'
Jul 29,2015
3 people found
this helpful
This agent is defiantly the worst estate agent I have ever come across. The radio silence from the date they found a buyer for our property to exchange was exasperating. Still I'm told by the manager that is all we were paying for. It certainly ...
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What agent could do to change your mind?
I understood I was paying for the estate agent to find us a buyer and provide a full post sale case management service. This simply is not the case.
Attached Filesnbsp;
Comment on agent fees
I understood I was paying for the estate agent to find us a buyer and provide a full post sale case management service. This simply is not the case.
Was this helpful? Yes

“From the very outset of my dealings with Karen and ......”

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Jul 22,2015
Minithumbup
By: 'Sue'
Jul 22,2015
0 people found
this helpful
From the very outset of my dealings with Karen and Sandy, they were professional, approachable and extremely motivated. My house had been on the market with another agent for several months and I was beginning to despair. However, as soon as I signed up with ...
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“once they have got you interested they ignore you.do ......”

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Jul 20,2015
Minithumbdown
dave
By: 'john'
Jul 20,2015
5 people found
this helpful
once they have got you interested they ignore you. do not use their solicitors they say it is for the quickest as they can monitor them but theywont even take your calls after they have hooked you. now ten weeks into sale they havent even ...
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“We found all the staff at William H Brown in ......”

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Jul 18,2015
Minithumbup
Liza
By: 'Salina'
Jul 18,2015
0 people found
this helpful
We found all the staff at William H Brown in Holt, to be very professional. As first time buyers we found them extremely helpful, always more than willing to answer any questions we had and were extremely supportive throughout the whole process of purchasing our ...
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“Both Karen and Sandy were a pleasure to deal with, ......”

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Jul 17,2015
Minithumbup
By: 'Howard'
Jul 17,2015
0 people found
this helpful
Both Karen and Sandy were a pleasure to deal with, always eager to help in any way. They kept me informed of every development , however small, during the selling process and were generally highly efficient whilst seeming more like friends than agents. I would recommend ...
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“! warning! use this branch at your own peril.as in ......”

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Jul 14,2015
Minithumbdown
emma
By: 'tim'
Jul 14,2015
5 people found
this helpful
! warning! use this branch at your own peril.as in review by another customer on 28/04 2015,same senario,only interested in buyer,gave them all their time even though fees are my responsibility,worse of all, past on information which was never given to them,resulting ...
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“Impressed with the total service. Everything made easy and staff ......”

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Jul 10,2015
Minithumbup
JULIE
By: 'C'
Jul 10,2015
0 people found
this helpful
Impressed with the total service. Everything made easy and staff went out of their way to push the sale through by ironing out difficulties. Excellent communication and understanding....
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Comment on agent fees
Worth paying higher than other agents' fees for the service delivered. Pleased to have them negotiable to some extent.
Was this helpful? Yes

“Dont stick to times. Very reactive. Not helpful. Play buyers ......”

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Jul 05,2015
Minithumbdown
Jenna
By: 'James'
Jul 05,2015
2 people found
this helpful
Dont stick to times. Very reactive. Not helpful. Play buyers off against each other! Send trainee agents, Not as good as local competitors...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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