William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
“Louise Chapman has been very helpful recently with the deposit and some repairs that needed doing after tenants moved out. ......”
17th Nov 2024
reviewed by 'Adam'
“I was looking for a quick move to Harlow and told the Lettings team what I needed they found me ......”
15th Nov 2024
reviewed by 'Ms S.'
“Would like to thank Louise chapman and Debbie wright for all there help when renting out the house. Nothing was ......”
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
“Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley ......”
9th Nov 2024
reviewed by 'Will'
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago ......”
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
“I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Awful from start to no sale!Bullied from start to ......”

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May 28,2016
Minithumbdown
By: 'CashBuyer'
May 28,2016
3 people found
this helpful
Awful from start to no sale! Bullied from start to finish, I must use their financial services as mine own independent advisor is not as good as theirs (I had not told them who I used); high pressure sales, presser to use their (useless) conveyancing ...
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What agent could do to change your mind?
Not applicable
Attached Filesnbsp;
Comment on agent fees
Not applicable
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“Very helpful throughout the sale of our property. The open ......”

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May 17,2016
Minithumbup
By: 'Single'
May 17,2016
0 people found
this helpful
Very helpful throughout the sale of our property. The open day worked really well for us. 3 parties interested in the house. Took £10000 above the asking price. During the sale, the rental team were extremely helpful and found my children and I a lovely house to ...
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Comment on agent fees
Good - very reasonable
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“Avoid! The worst letting agent in the whole world. Awful ......”

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May 09,2016
Minithumbdown
By: 'Tenants'
May 09,2016
3 people found
this helpful
Avoid! The worst letting agent in the whole world. Awful agents, do not use. They lie about everything, service is dreadful! Just want your money. 4-6 pudsey church lane...
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What agent could do to change your mind?
Bad everything is bad.
Attached Filesnbsp;
Comment on agent fees
Bad everything is bad.
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Was this helpful? Yes

“We have received an invoice for more than £6000 for sale ......”

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May 06,2016
Minithumbdown
By: 'Howard'
May 06,2016
0 people found
this helpful
We have received an invoice for more than £6000 for sale of house. This was the contractual figure. The purchaser was not put on touch with us by William Brown. Apart from initial contact and supply of brochure by WB, and email regarding purchaser's offer, their ...
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Comment on agent fees
Very poor value for money
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“We have let a number of properties through Sequence and ......”

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Apr 28,2016
Minithumbup
By: 'Smitch'
Apr 28,2016
2 people found
this helpful
We have let a number of properties through Sequence and worked with a number of their agents. Kristie has been the most efficient and effective and answered our questions and concerns promptly by phone or email. We had wondered about staying with Sequence but we ...
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Comment on agent fees
reasonable
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“The William H Brown Ipswich themselves have been completely useless, ......”

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Apr 27,2016
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Lauren
By: 'DMayhew22'
Apr 27,2016
2 people found
this helpful
The William H Brown Ipswich themselves have been completely useless, fed wrong information and done nothing to help or communicate with us... But on the other Hand getting in touch with Lauren from your Sequence Branch in Norwich has been a god send.. she's been 100% ...
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Comment on agent fees
N/A
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“Sequence have been managing my property now for a number ......”

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Apr 26,2016
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Lauren
By: 'Ipswich'
Apr 26,2016
3 people found
this helpful
Sequence have been managing my property now for a number of years and I have to say that the service currently provided by Lauren Collins is outstanding! Lauren has been ultra professional and attentive with the property management. She has proven to be a very ...
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Comment on agent fees
Good
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“Thank goodness for Richard Barnes at the property management team, ......”

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Apr 22,2016
Minithumbup
By: 'Heather'
Apr 22,2016
3 people found
this helpful
Thank goodness for Richard Barnes at the property management team, always helpful and professional. It is reassuring to know that he is true to his word , friendly and always reliable ....
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“Abi, who works in property management, has been a great ......”

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Apr 22,2016
Minithumbup
By: 'Patsy'
Apr 22,2016
2 people found
this helpful
Abi, who works in property management, has been a great help at sorting all repairs and problems promptly and professionally. At all stages she has kept in contact, updating me, leasing with my landlord and arranging repairs or in the case of my washing machine, ...
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Comment on agent fees
Agency fees are high (one of the highest in Norwich!) but the service has been good and the process hassle free.
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“They do not listen to clients, they don't care about ......”

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Apr 22,2016
Minithumbdown
By: 'selling'
Apr 22,2016
3 people found
this helpful
They do not listen to clients, they don't care about client's interest, they do what's easy for them. They are all about making money for themselves. Will never go back again, I will be contacting newspaper with my experience they can't just get away with ...
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What agent could do to change your mind?
not worth the service.
Attached Filesnbsp;
Comment on agent fees
not worth the service.
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Was this helpful? Yes

“Excellent service from Nicole on finding our tenants for us. ......”

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Apr 20,2016
Minithumbup
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Nicole
By: 'Excellent'
Apr 20,2016
2 people found
this helpful
Excellent service from Nicole on finding our tenants for us. Jade is the best property management cordinator we have had yet, extremely responsive and helpful....
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Comment on agent fees
Good
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“Absolutely terrible service as a Tennant, let prospective Tennant's in ......”

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Apr 19,2016
Minithumbdown
By: 'JMH'
Apr 19,2016
3 people found
this helpful
Absolutely terrible service as a Tennant, let prospective Tennant's in to look round without asking, moved stuff lied that they'd been in touch. Yelled at me and said I couldn't extend my stay in the property by a week as new tenants were moving in ...
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Comment on agent fees
For what I paid poor, I pity the poor landlady as she's stuck paying most.
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Was this helpful? Yes

“Told me people waiting etc, then only one viewing. Then ......”

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Apr 14,2016
Minithumbdown
By: 'Very'
Apr 14,2016
4 people found
this helpful
Told me people waiting etc, then only one viewing. Then the real problems started. Mis information, refusal to answer emails, and then when they did not to answer the question in the email. Tried complaint process several times. Only interested in taking money, 0 service....
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What agent could do to change your mind?
Fee's are high, then they do nothing to earn them.
Attached Filesnbsp;
Comment on agent fees
Fee's are high, then they do nothing to earn them.
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Was this helpful? Yes

“Excellent service from start to finish. Also Holly needs a ......”

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Apr 08,2016
Minithumbup
By: 'Bruce'
Apr 08,2016
0 people found
this helpful
Excellent service from start to finish. Also Holly needs a mention as she's alway bubbly & helpful. The only negative was RAW Clarke Solicitors who were recomended & were useless causing problems & delays....
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Comment on agent fees
Worth there weight in gold as they push to get any problem sorted ASAP.
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Was this helpful? Yes

“thI am pleased to see there is now a site ......”

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Apr 06,2016
Minithumbup
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Daniella
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Chris
By: 'Jacqueline'
Apr 06,2016
2 people found
this helpful
thI am pleased to see there is now a site for reviewing the performance of Estate Agents and Rental Property Management Services, on whom I am wholly dependent for the management of two rental properties I own, due to the long hours I work. I ...
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“Richard was pro-active in selling the property.He gave a ......”

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Mar 31,2016
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Richard
By: 'John'
Mar 31,2016
0 people found
this helpful
Richard was pro-active in selling the property. He gave a realist valuation and produced an accurate and attractive description of the property. When problems with the sale arose he dealt with them in an efficient and timely manner....
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Comment on agent fees
The agent's fees are very reasonable.
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“Myself and my Partner currently rent a property in the ......”

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Mar 30,2016
Minithumbup
By: 'CarlT'
Mar 30,2016
3 people found
this helpful
Myself and my Partner currently rent a property in the Spalding area and have been allocated Mr Pierre Bishop as the Property Coordinator for our property. I am writing this review to say that he is a credit to the William H Brown team in ...
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Comment on agent fees
N/A
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Was this helpful? Yes

“Shocking estate agents!!!!Unable to manage a property and complete ......”

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Mar 23,2016
Minithumbdown
By: 'Avoid!!!!!'
Mar 23,2016
5 people found
this helpful
Shocking estate agents!!!! Unable to manage a property and complete lack of customer service (on the rental side)!!!! I wouldn't ever use these agents again!! Lacking the ability to organise property management and they have the attitude of 'you need us more than we need ...
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What agent could do to change your mind?
Rip off! I've been paying their management fee and receive zero management service
Attached Filesnbsp;
Comment on agent fees
Rip off! I've been paying their management fee and receive zero management service
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“Very satisfied with everybody we dealt with and were kept ......”

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Mar 18,2016
Minithumbup
By: 'E'
Mar 18,2016
0 people found
this helpful
Very satisfied with everybody we dealt with and were kept up to date with the progress of buying the property. I would definitely recommend W H Brown to any prospective buyer....
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Comment on agent fees
Good
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Was this helpful? Yes

“Eventually sold our house through this agents but more by ......”

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Mar 11,2016
Minithumbdown
By: 'Jasper'
Mar 11,2016
0 people found
this helpful
Eventually sold our house through this agents but more by luck than any effort on their part. Awful customer service! They dragged out a perfectly straightforward sale for 6 months, rarely replied to our calls, gave out our keys without permission, ignored our concerns etc. We ...
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What agent could do to change your mind?
Promised us the earth to get us to sign up for a very expensive which never materialised
Attached Filesnbsp;
Comment on agent fees
Promised us the earth to get us to sign up for a very expensive which never materialised
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“Worst estate agent ever. Problems with them when I sold ......”

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Mar 09,2016
Minithumbdown
By: 'Paul'
Mar 09,2016
2 people found
this helpful
Worst estate agent ever. Problems with them when I sold my property problems with them when I rented from them. It has been 20 days since I left my rented property and stolen or deposit back or the £3000 in prepaid rent. Astonishingly poor service and lack ...
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Comment on agent fees
Charged me ‚£300 plus VAT for the privilege of this level of service.
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“Staff always very helpful nothing to much trouble any question ......”

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Mar 09,2016
Minithumbup
By: 'graham'
Mar 09,2016
0 people found
this helpful
Staff always very helpful nothing to much trouble any question where answered swiftly veryinformative with regards what the situation was...
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Comment on agent fees
good
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“I live in the middle of Doncaster & Pontefract, so when ......”

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Mar 03,2016
Minithumbdown
By: 'Andrew'
Mar 03,2016
2 people found
this helpful
I live in the middle of Doncaster & Pontefract, so when I chose as estate agent I selected W H Brown because they have an office in both towns. I asked if they could advertise at both offices. I was told yes Mr Wood. My house ...
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Was this helpful? Yes
By: Chris
Jun 03, 2019
View all comments (1)
We bought a house that William H Brown advertised and we had top service from start to finish they were in contact with us at every step of the way and towards the end when everything was getting close Hannah was absolutely brilliant she rang every week with a round up. Top quality service ...

“We cannot fault the service provided by the team at ......”

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Feb 29,2016
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JULIE
By: 'Lauren'
Feb 29,2016
0 people found
this helpful
We cannot fault the service provided by the team at North Walsham. They were so helpful, supportive and always followed up viewings etc and called us with feedback. They are a great team, they all get along so well and it was a pleasure dealing ...
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Comment on agent fees
We were happy with the fees. And felt they were very competitive.
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“I have used William H Brown services now two years. ......”

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Feb 25,2016
Minithumbup
By: 'Carol'
Feb 25,2016
7 people found
this helpful
I have used William H Brown services now two years. I was allocated Ms, Amy Sutcliffe as my property coordinator at the beginning. How lucky I was !! I bought a BRAND NEW apartment from a developer and, from the very beginning had nothing but trouble ...
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Comment on agent fees
I cannot fault the agent's Fees
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“Jack came out to see me at my home. He ......”

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Feb 11,2016
Minithumbup
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Jack
By: 'Chris'
Feb 11,2016
1 people found
this helpful
Jack came out to see me at my home. He told me to not jump at the first offer and in fact launch my property with an open house. This resulted in me getting over the asking price!...
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Comment on agent fees
I got more than my asking price, so the fee was worth while.
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“I really don't want to give them one star in ......”

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Feb 02,2016
Minithumbdown
By: 'Mrs'
Feb 02,2016
7 people found
this helpful
I really don't want to give them one star in the review. I cannot nominate a member of staff because they have all been as bad as each other. The only one who seems determined to redeem herself is Heather who does actually ring but ...
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Comment on agent fees
I begrudge paying anything for the service I have received. if this was in any other service I could refuse to pay, a bad meal for example and yet I do not seem to have any recourse. I have to pay my bill.
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“We were extremely happy with the service we had from ......”

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Jan 29,2016
Minithumbup
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Lisa
By: 'Mr'
Jan 29,2016
1 people found
this helpful
We were extremely happy with the service we had from the Sudbury branch. They kept us well informed all the way through and they were a pleasure to deal with. Thank you very much....
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“As a tenant who has used William H Brown (Sequence) ......”

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Jan 27,2016
Minithumbup
By: 'AnimayD'
Jan 27,2016
1 people found
this helpful
As a tenant who has used William H Brown (Sequence) both to find my current house and, more recently, as my point of contact for management issues, I have two parts of service to address. With finding the property they were very helpful, I dealt ...
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Comment on agent fees
The fees are far too high in my opinion, especially for smaller properties.
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“The experience with William H Brown was one of the ......”

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Jan 06,2016
Minithumbdown
By: 'Julia'
Jan 06,2016
5 people found
this helpful
The experience with William H Brown was one of the most frustrating and distressing times of my life,...and I am 60 years old. A five month torture attempting to sell my half shared ownership/housing association two bed house and buy outright a one bed ...
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What agent could do to change your mind?
Fees inflexible and in this case exorbitant
Attached Filesnbsp;
Comment on agent fees
Fees inflexible and in this case exorbitant
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Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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