William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
“Louise Chapman has been very helpful recently with the deposit and some repairs that needed doing after tenants moved out. ......”
17th Nov 2024
reviewed by 'Adam'
“I was looking for a quick move to Harlow and told the Lettings team what I needed they found me ......”
15th Nov 2024
reviewed by 'Ms S.'
“Would like to thank Louise chapman and Debbie wright for all there help when renting out the house. Nothing was ......”
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
“Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley ......”
9th Nov 2024
reviewed by 'Will'
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago ......”
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
“I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Susie Stacy at William Brown has always been pleasant, helpful ......”

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Jul 25,2016
Minithumbup
By: 'Mike'
Jul 25,2016
0 people found
this helpful
Susie Stacy at William Brown has always been pleasant, helpful and willing to explain the procedures one comes across when renting for the first. Luke Fletcher at Sequence homes has dealt with repairs and problems quickly, efficiently and with the minimum of fuss. Just what ...
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Comment on agent fees
Seem around standard for the area
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“Charlie has been outstanding. Very proactive and knowledgeable. I have ......”

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Jul 23,2016
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Charlotte
By: 'DD'
Jul 23,2016
5 people found
this helpful
Charlie has been outstanding. Very proactive and knowledgeable. I have had this property for let for 6 years and the property has only been vacant for 2 weeks through 4 tenants....
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Comment on agent fees
appropriate
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“After leaving the property at 4 James Walton View, Sheffield, I ......”

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Jul 22,2016
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Nicole
By: 'Paul'
Jul 22,2016
2 people found
this helpful
After leaving the property at 4 James Walton View, Sheffield, I was concerned re the return of my deposit on the property. I was advised that he matter was in the hands of Sequence and I subsequently contacted Sequence for advice in the matter. The matter ...
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“Very helpful service arranging complicated heating control repairs with contractors, ......”

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Jul 22,2016
Minithumbup
By: 'Chris'
Jul 22,2016
3 people found
this helpful
Very helpful service arranging complicated heating control repairs with contractors, keeping me informed of developments and liaising with resident tenant during the disruption....
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“Kym, has been very helpful in sorting a out a ......”

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Jul 22,2016
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kym
By: 'Alan'
Jul 22,2016
6 people found
this helpful
Kym, has been very helpful in sorting a out a few problem which up till then had been on going for over 2 years. she is very friendly and helpful and looks to go that little bit further to getting things sorted....
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Comment on agent fees
not so happy about agents fees paying twice for something that been done only once seem like a bit of a rip off.
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“We used William h brown Newmarket to purchase our first ......”

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Jul 22,2016
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By: 'croc1774'
Jul 22,2016
4 people found
this helpful
We used William h brown Newmarket to purchase our first property. What an unprofessional bunch of cowboys, once they have your money your on your own I'm afraid. Thankfully for us we both have great employer's that have offered us there legal teams to sort ...
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What agent could do to change your mind?
Bad
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Bad
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“My tenancy was only for 6 months but I found that ......”

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Jul 21,2016
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By: 'David'
Jul 21,2016
3 people found
this helpful
My tenancy was only for 6 months but I found that dealing with Gill a pleasure throughout. She is professional and efficient and I would not hesitate to get in touch if I need property in the area in the future....
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“I was referred to Rhiannon from the Dereham branch of ......”

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Jul 21,2016
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Rhiannon
By: 'HodgeE1'
Jul 21,2016
1 people found
this helpful
I was referred to Rhiannon from the Dereham branch of William H Brown. She was prompt in making initial contact with and made sure to continue contacting me throughout the day so that I was informed as to what was happening with regards to contacting ...
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Comment on agent fees
There was no charge for the work that I had completed.
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“I have used this service for some years after having ......”

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Jul 21,2016
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Susan
By: 'Roger'
Jul 21,2016
2 people found
this helpful
I have used this service for some years after having problems with other agents. With Sequence I found the right people. An experienced, reliable and personal agency that was always there to tackle come what may. Susan was friendly and quietly efficient. I quickly became ...
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Comment on agent fees
Fixed fees and very reasonable. I have never been charged any extras.
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“During my tenancy, I have dealt with a few members ......”

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Jul 20,2016
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Emma
By: 'Georgina'
Jul 20,2016
1 people found
this helpful
During my tenancy, I have dealt with a few members of staff at Sequence and have found Emma to be the most efficient and effective within her role. Emma uses a variety of communication methods which is appreciated. I am reassured that she is going ...
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Comment on agent fees
Fair fees considering the market.
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“Laura actually works at seqence in spalding Lincs. After a ......”

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Jul 19,2016
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By: 'Martin'
Jul 19,2016
5 people found
this helpful
Laura actually works at seqence in spalding Lincs. After a bumpy start this lady has been brilliant. I explained from the start I dont do bull s!"t which I felt I was getting. After this she has been brilliant in keeping me informed and ...
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“Jack manages 2 properties for us and is responsive and attentive. ......”

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Jul 19,2016
Minithumbup
By: 'Sam'
Jul 19,2016
3 people found
this helpful
Jack manages 2 properties for us and is responsive and attentive. I'm hoping that our tenants have the same opinion. It's important to resolve any issues quickly and positively. Well done Jack...
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Comment on agent fees
Fair
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“Overall food at responding when I emailed I always got ......”

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Jul 19,2016
Minithumbup
By: 'Gavin'
Jul 19,2016
1 people found
this helpful
Overall food at responding when I emailed I always got a very quick reply. Although responses were good I had to follow up my issue a few times. It would have been good to be kept up to date so I knew what was going ...
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Comment on agent fees
Na
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“I have always found Kym very helpful with any problems ......”

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Jul 18,2016
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kym
By: 'Matje'
Jul 18,2016
2 people found
this helpful
I have always found Kym very helpful with any problems that accuses, reliable she ring you back and keeps you informed of what's going on very easy to talk to and listened to any problems or concerns I have, and try's to get them sorted ...
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What agent could do to change your mind?
I think the fees are competitive with other agency's. Our money goes into one bank account but in two lots which is only costing you and me money because the bank charges I don't understand if going into the same back account just go in once.
Attached Filesnbsp;
Comment on agent fees
I think the fees are competitive with other agency's. Our money goes into one bank account but in two lots which is only costing you and me money because the bank charges I don't understand if going into the same back account just go in once.
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“Excellent expereince, super friendly and completely trust him to manage ......”

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Jul 15,2016
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Ben
By: 'dominicnoble'
Jul 15,2016
3 people found
this helpful
Excellent expereince, super friendly and completely trust him to manage my properties. Which he is doing for me as I live in London. He has provided quick, accurate and helpful advice and gets things done quickly....
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“Rhiannon looks after all the correspondence with my little letting ......”

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Jul 15,2016
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Rhiannon
By: 'Patricia'
Jul 15,2016
2 people found
this helpful
Rhiannon looks after all the correspondence with my little letting cottage . There always seem to be lots of things that need to be relayed to the tenant . Rhiannon is very through and patient . I would say she is a concientios person ....
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Comment on agent fees
Ok
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“I would just like to compliment Kym on her friendly ......”

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Jul 14,2016
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kym
By: 'Kim'
Jul 14,2016
2 people found
this helpful
I would just like to compliment Kym on her friendly and reassuring service whilst she has been looking after our property. Her efficiency and promptness has really stood out, which puts our trust in the company. Keep up the good work!...
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Comment on agent fees
Acceptable
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“Having recently been a tenant at a property in Birmingham, ......”

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Jul 14,2016
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Jade
By: 'Daniel'
Jul 14,2016
2 people found
this helpful
Having recently been a tenant at a property in Birmingham, our tenancy was managed by the Ipswich branch on Princes Street. Our property manager Jade Arnold was very responsive and supportive throughout our tenancy and dealt with any request promptly and professionally. I would highly ...
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“I found David to be very helpful in my deposit ......”

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Jul 13,2016
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David
By: 'Mandy'
Jul 13,2016
3 people found
this helpful
I found David to be very helpful in my deposit process. It took quite a while from beginning to end but I was kept regularly updated and never felt like my questions were being ignored....
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“Absolutely outstanding customer service from both of these capable, professional ......”

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Jul 13,2016
Minithumbup
By: 'Tracy'
Jul 13,2016
3 people found
this helpful
Absolutely outstanding customer service from both of these capable, professional and friendly ladies. Sorted out problems for me and kept me fully informed via emails. Wonderful helpful people. Thank you to them both for their fantastic service....
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Comment on agent fees
Good
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“This organisation took £265 from me for administration fee having already ......”

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Jul 13,2016
Minithumbdown
By: 'Scott'
Jul 13,2016
2 people found
this helpful
This organisation took £265 from me for administration fee having already been told I was on zero contract hours, but starting a as a college lecturer in August. Then told me I was high risk, and they would require £1500 upfront. So I said I could afford ...
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“Didn't qualify viewings (one couple still needed to arrange their ......”

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Jul 12,2016
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Faye
By: 'James'
Jul 12,2016
2 people found
this helpful
Didn't qualify viewings (one couple still needed to arrange their mortgage to work out how much they could afford I was told), on another occasion chased them for feedback almost a week after the viewing took place only to be told I was diarised for ...
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What agent could do to change your mind?
I recommend reading terms and conditions carefully. They can be flexible when it comes to disclosure of information especially concerning fees and cancellation periods
Attached Filesnbsp;
Comment on agent fees
I recommend reading terms and conditions carefully. They can be flexible when it comes to disclosure of information especially concerning fees and cancellation periods
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“David Senior handled my refund of the deposit and refund ......”

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Jul 11,2016
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David
By: 'Neeraj'
Jul 11,2016
4 people found
this helpful
David Senior handled my refund of the deposit and refund of the access rent I paid. He is highly professional and very pleasant personality. He handled my case with full responsibility and smoothly. He was very easy to approach and discuss over the phone and ...
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Comment on agent fees
I was in fixed term contract of 12 months but I needed to move out of the property earlier so William H Brown found the new tenant and I stayed in the property till the new tenant moved in. In this process I vacated the property after 10 and half months stay but I had to pay full reletting fee to the agent due to break in the fixed term contract. I felt that paying full reletting fee by me was incorrect as reletting fee should have been proportionated between tenant and owner depending upon the length of the stay as Owner have not lost a rent for a single day. Even I have offered to pay 50% reletting fee but agent did not accept my request to look into this matter. If they would have not found the tenant then I would have vacated the property just after 1 and half more month and owner would have to pay the full reletting fee as well as there would have been a possibility that new tenant would have not moved in so I felt that an undue advantage was taken of the situation. I can't comment about the letting fee paid by me at the beginning of the tenancy whether it was good or bad as I have not compared it with any other agent's fee but I always feel that the letting fee is high.
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“Rhiannon was very helpful in obtaining the information I sought ......”

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Jul 11,2016
Minithumbup
By: 'New'
Jul 11,2016
4 people found
this helpful
Rhiannon was very helpful in obtaining the information I sought regarding end of tenancy processes and she called me back within the timescale she had suggested. She listened to my concerns and was able to seek the appropriate information for me very quickly....
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By: Rhiannon White
Jul 12, 2016
View all comments (1)
Thank you so much for the review. It means a lot to know that the hard work does not go unnoticed. I'm glad your experience with us was positive and I endeavour to continue this level of service with any queries you may have in the future. Many thanks again. ...

“Both Lauren and Marianne are a pleasure to deal with. ......”

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Jul 06,2016
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Marianne
By: 'Mark'
Jul 06,2016
5 people found
this helpful
Both Lauren and Marianne are a pleasure to deal with. Very professional and helpful any time I've spoken with them both. Lauren took over from James who was also pretty good, but taking over is never easy and she managed to do it seamlessly and ...
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What agent could do to change your mind?
Standard
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Comment on agent fees
Standard
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“Do not Rent ,Buy with William h brown in Dewsbury ......”

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Jul 04,2016
Minithumbdown
By: 'Worst'
Jul 04,2016
2 people found
this helpful
Do not Rent ,Buy with William h brown in Dewsbury or Wakefield and sequences in Liverpool customer service is poor all for the landlord's not the Tennant's. Had to live in a damp detached bungalow for 3 year every thing was done on the cheap cheap ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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“Easy and efficient start to tenancy and good comms from ......”

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Jun 27,2016
Minithumbup
By: 'Paul'
Jun 27,2016
4 people found
this helpful
Easy and efficient start to tenancy and good comms from William H Brown. Repairs and maintenance dealt with quickly and the choice of contractor was excellent. Two months in, and things are looking very good....
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Comment on agent fees
Fees were quite high but I seem to be getting a lot of dedicated attention to issues, now my tenancy has started.
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“After receiving help to sell my propwrty from a very ......”

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Jun 27,2016
Minithumbdown
By: 'Eddie'
Jun 27,2016
0 people found
this helpful
After receiving help to sell my propwrty from a very helpful team.Totally satisfied with the ilkley The Grove team. I was not happy that William Browns handed out my personal phone number. I get a constant barrage of calls and texts from companies I ...
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What agent could do to change your mind?
Average
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Comment on agent fees
Average
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“Do not list your house or buy from these idiots **......”

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May 31,2016
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Ama
By: 'Avoid'
May 31,2016
4 people found
this helpful
Do not list your house or buy from these idiots **halifax*** Can't even explain in twenty words how bad we have been treat on two occasions Yet again sold my house and been lied to so much We've lost our purchase AGAIN!!! Avoid like the ...
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Comment on agent fees
Bad
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“Jessica has always provided me with excellent customer service, always ......”

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May 31,2016
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Jessica
By: 'Edward'
May 31,2016
4 people found
this helpful
Jessica has always provided me with excellent customer service, always on time and going the extra mile!! A great employee!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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