William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
“Louise Chapman has been very helpful recently with the deposit and some repairs that needed doing after tenants moved out. ......”
17th Nov 2024
reviewed by 'Adam'
“I was looking for a quick move to Harlow and told the Lettings team what I needed they found me ......”
15th Nov 2024
reviewed by 'Ms S.'
“Would like to thank Louise chapman and Debbie wright for all there help when renting out the house. Nothing was ......”
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
“Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley ......”
9th Nov 2024
reviewed by 'Will'
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago ......”
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
“I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Pretty unimpressed with the team in Norwich rental .management . Had ......”

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Jan 06,2017
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Hali
By: 'Patricia'
Jan 06,2017
3 people found
this helpful
Pretty unimpressed with the team in Norwich rental .management . Had a very difficult tennant who left the place hovered but NOT actually hygenicly clean . I had no support from various female staff with claiming back a portion of the deposit which I had to spend ...
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Comment on agent fees
For what they actually do , I don't think it's worth it .
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“Very good and professional and clear communication, giving good and ......”

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Jan 05,2017
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By: 'Kevin'
Jan 05,2017
5 people found
this helpful
Very good and professional and clear communication, giving good and reactive support when needed. Ensure good liaison with the house owner...
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“There is not enough space to write about the shocking ......”

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Jan 05,2017
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By: 'Samantha'
Jan 05,2017
6 people found
this helpful
There is not enough space to write about the shocking management services we have received from this company, bad service, inadequate management of repairs, tenant management, delays in resolving problems, general incompetences, over charging and hidden fees...do not go anywhere near this company!...
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Comment on agent fees
Not worth one penny
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“Carla Kerr has always provided the landlord with an excellent ......”

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Jan 03,2017
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Carla
By: 'Deveron'
Jan 03,2017
4 people found
this helpful
Carla Kerr has always provided the landlord with an excellent and very professional service. She very thorough in everything she handles and takes personal responsibility for ensuring issues are addressed satisfactorily and in a timely manner. Her communications with the landlord have always been excellent. ...
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Comment on agent fees
Good
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“I have been really impressed with the service so far ......”

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Jan 03,2017
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kym
By: 'Anita'
Jan 03,2017
2 people found
this helpful
I have been really impressed with the service so far from William H Brown, and in particular with Kym France. They very quickly found tenants for my new property and handled the whole process very efficiently. Not only that but 3 days after the new tenants ...
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“Shockingly bad estate agents. They were highly unprofessional and very ......”

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Dec 28,2016
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Harriet
By: 'Mr.A'
Dec 28,2016
6 people found
this helpful
Shockingly bad estate agents. They were highly unprofessional and very misleading about a property that our offer had been accepted on. I would avoid at all costs....
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“Mark Dann was the only competent and efficient property coordinator ......”

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Dec 28,2016
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Mark
By: 'Violet'
Dec 28,2016
2 people found
this helpful
Mark Dann was the only competent and efficient property coordinator at Sequence Homes. He got matters rectified and really listened to my concerns. The service that I have received from Sequence over the last 8 years has been nigh on terrible with property coordinators constantly walking ...
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Comment on agent fees
Extortionate.
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“Samantha was very friendly and was more than helpful when ......”

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Dec 19,2016
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Samantha
By: 'Satisfied'
Dec 19,2016
3 people found
this helpful
Samantha was very friendly and was more than helpful when I had a problem with the dishwasher at my property. She liaised very successfully between the tenant and myself....
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Comment on agent fees
Very reasonable
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“Kym has been fantastic with all the problems we have ......”

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Dec 18,2016
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kym
By: 'Maureen'
Dec 18,2016
1 people found
this helpful
Kym has been fantastic with all the problems we have had from our previous tenants. She was our mediator and helped with everything that was asked of her. We have won our case with the TDS and we would not of been able to get ...
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“Very helpful and keeps me informed regarding my rental property. ......”

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Dec 15,2016
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Samantha
By: 'Sally'
Dec 15,2016
4 people found
this helpful
Very helpful and keeps me informed regarding my rental property. Communication is good and find her very approachable and empathic....
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“We took over ownership of our property in April this ......”

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Dec 15,2016
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Gillian
By: 'Abbie'
Dec 15,2016
2 people found
this helpful
We took over ownership of our property in April this year, and unfortunately for us, there were issues every month for the first 6 months. Gill made these difficulties bearable, and supported me every step of the way! She is extremely personable and super efficient, a ...
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Comment on agent fees
Fair
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“Sam has handled all 6 of my properties for last few ......”

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Dec 14,2016
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Samantha
By: 'Richard'
Dec 14,2016
2 people found
this helpful
Sam has handled all 6 of my properties for last few months She seems have everything under control and I don't hear from her much which is idea...
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“Absolutely terrible service. Not only are they extremely incompetent, but ......”

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Dec 14,2016
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By: 'Rory'
Dec 14,2016
1 people found
this helpful
Absolutely terrible service. Not only are they extremely incompetent, but they charge extortionate fees without a full explanation of what they cover, £210 to draw up paperwork etc is just one of the admin fees I had the joy of an explanation for. Promised we could ...
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Comment on agent fees
Fees are absolutely extortionate
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“Very efficient and friendly, Highly recommend, reasonable prices and always ......”

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Dec 13,2016
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Samantha
By: 'A'
Dec 13,2016
2 people found
this helpful
Very efficient and friendly, Highly recommend, reasonable prices and always available,...
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Comment on agent fees
Fees are reasonable
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“The professionalism that Kym showed with my tenants was second ......”

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Dec 13,2016
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kym
By: 'mr'
Dec 13,2016
2 people found
this helpful
The professionalism that Kym showed with my tenants was second to none . At the end of my letting period they turned nasty because of a claim l had placed against them for some damage they had not reported. Kym came under a lot of pressure ...
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Comment on agent fees
Ok
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“Georgiana was wonderful, as are all of them people I ......”

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Dec 13,2016
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Georgina
By: 'Josh'
Dec 13,2016
0 people found
this helpful
Georgiana was wonderful, as are all of them people I have had the good fortune to have dealt with since moving in. She did everything right, GSOH, listened, understood our needs and most important of all is that she cared. She's a keeper. The only ...
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Comment on agent fees
Silly question really? I'd love to meet the person (Who isn't a landlord or an owner of an agency) that are happy to pay the fees all agencies charge in the UK.
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“Sandy is kind, efficient, helpful and has the patience of ......”

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Dec 09,2016
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Sandy
By: 'Jane'
Dec 09,2016
0 people found
this helpful
Sandy is kind, efficient, helpful and has the patience of a saint. She really helped us through the process and kept us well informed at every stage....
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“First meeting we were promised the earth after that it ......”

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Dec 09,2016
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Scott
By: 'Ch'
Dec 09,2016
6 people found
this helpful
First meeting we were promised the earth after that it went drastically down hill. They were made aware we needed to sell fast as we were moving hundreds of miles north, we had two properties to sell so was guranteed a discount on the charges, ...
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Comment on agent fees
Extortionate
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“Gillian Clark is a pleasure to deal with. Nice friendly. ......”

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Dec 09,2016
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Gillian
By: 'Pauldjx'
Dec 09,2016
3 people found
this helpful
Gillian Clark is a pleasure to deal with. Nice friendly. Great customer service skills always takes the time for us is always very helpful and cheerful and is always a pleasure speaking to her she goes the extra mile and believe she is a credit ...
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“We have been extremely unhappy with William Brown/SequenceHome from ......”

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Dec 08,2016
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By: 'Aurore'
Dec 08,2016
3 people found
this helpful
We have been extremely unhappy with William Brown/SequenceHome from the beginning to the end. We do not recommend it at all. At the beginning, they told us the landlord would give us the paperwork although the landlord had been told the opposite. When visiting ...
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“Cannot thank Kym enough for everything she has done for ......”

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Dec 08,2016
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kym
By: 'Miss'
Dec 08,2016
2 people found
this helpful
Cannot thank Kym enough for everything she has done for us. Always nice to have a friendly voice on the phone when you ring and sorts any problems very quickly. Would highly recommend!!...
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Comment on agent fees
N/A
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“As somebody new to renting a property, it has been ......”

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Nov 30,2016
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kym
By: 'Anne'
Nov 30,2016
2 people found
this helpful
As somebody new to renting a property, it has been so reassuring having Kym on the end of the phone. I've had to call a couple of times and have been really impressed with her friendly nature and efficient working style. She has got back ...
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“Jade Revill has been most professional and helpful in every ......”

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Nov 29,2016
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Jade
By: 'C'
Nov 29,2016
0 people found
this helpful
Jade Revill has been most professional and helpful in every way concerning the management of my property maintenance. Dealing with the tenant and all matters relating to the tenancy, this is service and attention to detail is particularly important when I am living overseas....
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Comment on agent fees
The agents fees are rather high compared to other agent I use in particular the administration fees related to renewing the tenancy.
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“Jade has looked after my father's property since we chose ......”

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Nov 23,2016
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Jade
By: 'Mr'
Nov 23,2016
0 people found
this helpful
Jade has looked after my father's property since we chose to use W. H. Brown to manage the letting as he's currently in a Care Home and sadly no longer to deal with his own affairs, she has always been very prompt, friendly and above ...
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Comment on agent fees
We feel happy with the current fees as they seem fair and reasonable in the current market.
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“Awful service. We agreed a purchase through them with an ......”

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Nov 23,2016
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By: 'anon'
Nov 23,2016
5 people found
this helpful
Awful service. We agreed a purchase through them with an initial agreement that the purchase would be chain free. They told us the sellers agreed to move into temporary accommodation and that the process should take approx 2 months. Three months later we have now found ...
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Comment on agent fees
Not applicable, these are for the seller.
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“Both of these members of staff,both in managing and ......”

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Nov 22,2016
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By: 'Roy'
Nov 22,2016
0 people found
this helpful
Both of these members of staff,both in managing and releting always keep me informed and advised at all times and try to resolve any issues as fast as possible before minor problems can escalate....
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Comment on agent fees
Fair to middling.
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“I have found Rhiannon to be very efficient and professional. ......”

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Nov 22,2016
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Rhiannon
By: 'Lucy'
Nov 22,2016
1 people found
this helpful
I have found Rhiannon to be very efficient and professional. The few problems I have experienced in the property, she dealt with them immediately. Very happy with the service I have received...
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“Abject from start to finish. Massively overvalued my apartment at ......”

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Nov 21,2016
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By: 'Mark'
Nov 21,2016
3 people found
this helpful
Abject from start to finish. Massively overvalued my apartment at the outset and then within a couple of weeks of going on the market wanted me to reduce it to way less than I had paid for it. Photos on the internet were not great, ...
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“Kym always most pleasant and helpful , always sorts any problems ......”

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Nov 21,2016
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kym
By: 'Ann'
Nov 21,2016
2 people found
this helpful
Kym always most pleasant and helpful , always sorts any problems out on our instruction and keeps us informed of stage of progress etc . She can be always contacted and will phone us back if otherwise busy....
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Comment on agent fees
Good
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“W h brown sold our house for above asking price ......”

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Nov 18,2016
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Sandy
By: 'Sean'
Nov 18,2016
2 people found
this helpful
W h brown sold our house for above asking price and made the whole process so easy !would recommend to anyone !...
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Comment on agent fees
Good very cheap for the work they did
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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