William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
“Louise Chapman has been very helpful recently with the deposit and some repairs that needed doing after tenants moved out. ......”
17th Nov 2024
reviewed by 'Adam'
“I was looking for a quick move to Harlow and told the Lettings team what I needed they found me ......”
15th Nov 2024
reviewed by 'Ms S.'
“Would like to thank Louise chapman and Debbie wright for all there help when renting out the house. Nothing was ......”
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
“Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley ......”
9th Nov 2024
reviewed by 'Will'
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago ......”
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
“I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Duplicitous and expensive.Ive had a similar experience once they ......”

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May 16,2017
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By: 'A'
May 16,2017
2 people found
this helpful
Duplicitous and expensive. Ive had a similar experience once they have your business they aren't interested. You get palmed off to a call centre where staff have no idea where Kings Lynn is let alone any idea about property issues. Apart from their management fees ...
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Comment on agent fees
Expensive
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“Emails are prompt and usually adequately detailed. On a couple ......”

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May 15,2017
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Emily
By: 'David'
May 15,2017
2 people found
this helpful
Emails are prompt and usually adequately detailed. On a couple of occasions it has been necessary to clarify matters before proceeding. Quotes for work are right at the top end of the scale, however, not quite high enough to take on the hassle factor involved ...
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Comment on agent fees
Please see above.
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“Really helpful and responded proactively to my problem. Negotiated with ......”

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May 13,2017
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Joanne
By: 'Dr'
May 13,2017
2 people found
this helpful
Really helpful and responded proactively to my problem. Negotiated with staff in other branches and used her position to seek a corporate resolution to my problem. Communicated with me by text to keep me updated. Excellent responses and communication skills....
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“Unfortunately and seriously efficiency and positive rental support to Prospective ......”

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May 13,2017
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By: 'Completely'
May 13,2017
2 people found
this helpful
Unfortunately and seriously efficiency and positive rental support to Prospective Tenants does not match the costs that totally outweigh any professionalism. Security of Handover of keys including viewing support is abissmal and needs without doubt an extremely serious review for Tenants and Landlords alike....
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Comment on agent fees
Bad
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“Agent did not reply to Email Did not call back ......”

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May 12,2017
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By: 'David'
May 12,2017
0 people found
this helpful
Agent did not reply to Email Did not call back when they said they would. Property withdrawn from sale but William Brown continue to market house. Just a complete waste of time...
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“Emily was very polite, helpful and always responded swiftly to ......”

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May 08,2017
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Emily
By: 'Jack0191'
May 08,2017
2 people found
this helpful
Emily was very polite, helpful and always responded swiftly to queries. It was always a pleasure to speak with her on the phone....
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“Emily is always ' on the ball' knowing exactly what ......”

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May 04,2017
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Emily
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Emily
By: 'D.'
May 04,2017
2 people found
this helpful
Emily is always ' on the ball' knowing exactly what I'm talking about, when I'm sure she must be juggling plates....
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“Liars - they had myself an my friends fill in ......”

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Apr 27,2017
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By: 'Joe'
Apr 27,2017
0 people found
this helpful
Liars - they had myself an my friends fill in the booking forms as well as having extensive conversations with our guarantor only to tell us that the landlord had already let the property. Especially bad business practice that they couldn't have checked in the ...
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“Very happy with everything Samatha has done for us, couldnt ......”

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Apr 26,2017
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Samantha
By: 'Briony'
Apr 26,2017
2 people found
this helpful
Very happy with everything Samatha has done for us, couldnt of asked her to be any better. Very good at her job....
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Comment on agent fees
Good
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“I have bought properties from Mandy, I can say that ......”

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Apr 26,2017
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Joanne
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Mandy
By: 'Mr'
Apr 26,2017
1 people found
this helpful
I have bought properties from Mandy, I can say that she is straight to the point and sets the expectations, I was after a property and she made it happen amazing personality too, I also let my properties from W H Brown, recently Joanne has ...
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Comment on agent fees
Reasonable fees; if you have loyalty with the company they do help out.
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“Polite but reactive rather than proactive. I have to chase ......”

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Apr 22,2017
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Ben
By: '...'
Apr 22,2017
1 people found
this helpful
Polite but reactive rather than proactive. I have to chase and chase, weeks go by without any action on matters that need addressing. It feels like my part time job in monitoring him doing a job that I am paying for him to do....
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Comment on agent fees
If you pay a management fee, you expect the property to actually be managed. I won't use this agency again.
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“Jaime is always extremely helpful and prompt in her responses. ......”

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Apr 21,2017
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Jamie
By: 'Stuart'
Apr 21,2017
0 people found
this helpful
Jaime is always extremely helpful and prompt in her responses. The agent is organised with the maintenance of the property, once she has raised an issue I rarely have to get involved again with getting the issue sorted. Jaime seems to have a good way ...
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Comment on agent fees
The fees seem fair for the service(s) provided.
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“Jo took over the property I rented just as I ......”

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Apr 21,2017
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Joanne
By: 'Liz'
Apr 21,2017
3 people found
this helpful
Jo took over the property I rented just as I was leaving, and has been nothing but helpful and prompt. Despite the property now being on the market with a different agency, she provides an efficient and friendly link to the previous landlord and has ...
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“We received an exemplary level of service from William H ......”

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Apr 21,2017
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Kay
By: 'Mrs'
Apr 21,2017
0 people found
this helpful
We received an exemplary level of service from William H Brown from the valuation stage right through to the completion of sale. Viewings were booked in promptly (over 55 viewings over a period of 7 days) and staff were on time to show prospective buyers around our ...
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Comment on agent fees
Fees were competitive and inline with other agents
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“Overall a very good service. Prompt replies to queries and ......”

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Apr 20,2017
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Emily
By: 'chrish'
Apr 20,2017
2 people found
this helpful
Overall a very good service. Prompt replies to queries and liaising with the tenants. always updated and kept informed. Would highly recommend....
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“Purchase a property fromW h Brown the chain was a ......”

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Apr 19,2017
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Carol
By: 'Ms'
Apr 19,2017
0 people found
this helpful
Purchase a property from W h Brown the chain was a bit of a nightmare but the staff worked really hard to keep it all together overall I found the staff helpful and regular updates were helpful...
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“This is the first time I have dealt with Lucy ......”

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Apr 18,2017
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Lucy
By: 'joan'
Apr 18,2017
3 people found
this helpful
This is the first time I have dealt with Lucy and I found her to be helpful, courteous and efficient. She gave me the information I requested, rang me back as promised and was totally professional whilst always dealing with me in a pleasant, friendly ...
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“I'd like to thank Carla for helping me with a ......”

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Apr 17,2017
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Carla
By: 'Rachel'
Apr 17,2017
3 people found
this helpful
I'd like to thank Carla for helping me with a recent query. She went over and above to find out the information that I wanted in a timely and most efficient way. She called me back with information as she said she would and kept ...
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Comment on agent fees
The fees are fine when I feel as though I receive a service, which I did from Carla. I have a full time job which is why I rely on this service when it comes to managing my rental properties.
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“Great customer service from all the staff. Sold my property ......”

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Apr 13,2017
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By: 'Mr'
Apr 13,2017
1 people found
this helpful
Great customer service from all the staff. Sold my property quickly and professional. Nothing too much hassle. Will definitely recommend....
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Comment on agent fees
Good
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“Worst decision ever made to choose William H brown Kettering ......”

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Apr 13,2017
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Debbie
By: 'Mr.'
Apr 13,2017
4 people found
this helpful
Worst decision ever made to choose William H brown Kettering branch. Very incompetent, improfessional and poor customer service. Fraudulently amended the commission amount on the form without my consent and knowledge. Please never use them. Their soul aim is to make money of you. They ...
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Comment on agent fees
Fraudsters
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“So helpful and always gets things sorted quickly. Nothing ever ......”

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Apr 13,2017
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Joanne
By: 'Jill'
Apr 13,2017
3 people found
this helpful
So helpful and always gets things sorted quickly. Nothing ever seems too much trouble for Jo, she's great and very trustworthy....
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“Was dealing with Sammy and was fairly satisified as she ......”

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Apr 13,2017
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By: 'Mr'
Apr 13,2017
1 people found
this helpful
Was dealing with Sammy and was fairly satisified as she kept me udated and usually got back to me at some point during the day with info. However when dealing with a Sales Negotiator called Dan he didn't seem to know what he was either ...
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“This guy is an absolute legend. We were not a ......”

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Apr 12,2017
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Jon
By: 'Louise'
Apr 12,2017
5 people found
this helpful
This guy is an absolute legend. We were not a straight forward application both times and both times Jon has really had to work hard to get us what we needed however this was never too much for him. He is a positive guy but ...
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Comment on agent fees
Good value for money as it's a life time fee
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“Efficient and pleasant,explains positively.she is helpful at all ......”

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Apr 11,2017
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Emily
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Alexia
By: 'E.mitchell'
Apr 11,2017
3 people found
this helpful
Efficient and pleasant,explains positively.she is helpful at all times and responds as soon as is possible in order to address any problems....
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Comment on agent fees
Fair
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“Joanne was great, she'd always get back to me within ......”

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Apr 10,2017
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Joanne
By: 'Schnarfle'
Apr 10,2017
3 people found
this helpful
Joanne was great, she'd always get back to me within a day at most and was really helpful in organising the return of our deposit, thanks Jo! (Y)...
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Comment on agent fees
No fees, lovely
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“Fantastic service from start to finish. Tony who negotiated on ......”

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Apr 08,2017
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Noel
By: 'Jennifer'
Apr 08,2017
0 people found
this helpful
Fantastic service from start to finish. Tony who negotiated on our behalf and Noel who found us our mortgage and was there for all questions. Emma on behalf of sequence we're all fantastic. Thank you so much for making our purchase such an easy one. ...
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Comment on agent fees
As expected. Not cheap but you pay for good service, worth every penny
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“Delayed payment but very good customer service and maintenance. Good ......”

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Apr 07,2017
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Samantha
By: 'Ibrahim'
Apr 07,2017
2 people found
this helpful
Delayed payment but very good customer service and maintenance. Good tenant and loveto work with you in the near future Thank you...
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“Very disappointed! Cancelled my viewing once one hour before and ......”

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Apr 05,2017
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By: 'Lavinia'
Apr 05,2017
1 people found
this helpful
Very disappointed! Cancelled my viewing once one hour before and then the second time they called me to re-book the agent did not show up ! They didn't let me know the agent's name nor the number to contact them when I get there ! So twice ...
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Comment on agent fees
Bad
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“Emily box is superb and has always been extremely helpful. ......”

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Apr 05,2017
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Coral
By: 'Coral'
Apr 05,2017
3 people found
this helpful
Emily box is superb and has always been extremely helpful. She is a very good listener and a great communicator...
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“I would like to say what a fantastic job has ......”

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Apr 04,2017
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Jon
By: 'Karolina'
Apr 04,2017
6 people found
this helpful
I would like to say what a fantastic job has Jon done for me! I had a mortgage in principle arranged by another local Mortgage advisor, unfortunately after New Year I was told this has fallen through and offer was withdrawn. My current at the ...
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Comment on agent fees
Excellent
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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