William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Lauren was very helpful and always quick to answer. She ......”

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Jun 23,2017
Minithumbup
Lauren
By: 'Hugo'
Jun 23,2017
2 people found
this helpful
Lauren was very helpful and always quick to answer. She is a first class employee. Thank you very much! Hope to continue dealing with you in the future....
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Comment on agent fees
Acceptable
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“I have only recently discovered this site, or I would ......”

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Jun 21,2017
Minithumbdown
By: 'Nigel'
Jun 21,2017
9 people found
this helpful
I have only recently discovered this site, or I would have posted my review earlier. After a visit from Dominique (who was very professional) we decided to use this agent. What a mistake! A lack of proactivity, a tendency to blame our solicitor for delays (...
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Comment on agent fees
Very high considering the lack of service offered.
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“I had a very unhelpful & stuben landlady, we were evicted ......”

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Jun 20,2017
Minithumbup
Kay
By: 'Michelle'
Jun 20,2017
4 people found
this helpful
I had a very unhelpful & stuben landlady, we were evicted as our landlady said she had sold the house, we had nothing but nastyness from her, alot of brain ache & unneeded upheavle on her part, I on numerous occasions wasn't happy & Kay got the brunt ...
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Comment on agent fees
Not applicable
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“Georgina was an absolute star during my problems with the ......”

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Jun 20,2017
Minithumbup
Georgina
By: 'Shaun'
Jun 20,2017
1 people found
this helpful
Georgina was an absolute star during my problems with the boiler at my property. She took on my case personally and kept the case open after the repair man had been. My boiler had been giving trouble for a number of weeks and despite numerous ...
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“I found Samantha very helpful and courteous when I contacted ......”

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Jun 15,2017
Minithumbup
Samantha
By: 'JiMc'
Jun 15,2017
3 people found
this helpful
I found Samantha very helpful and courteous when I contacted your office in an effort to resolve a minor issue regarding a TV aerial. As I only use the flat on an infrequent basis and was also on holiday for a few weeks, Samantha organised ...
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Comment on agent fees
Nobody likes paying fees, but it's a fact of life. You get what you pay for.
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“Kym is absolutely brilliant. Anytime I needed to speak to ......”

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Jun 15,2017
Minithumbup
kym
By: 'MarieF'
Jun 15,2017
1 people found
this helpful
Kym is absolutely brilliant. Anytime I needed to speak to her she remained professional and polite at all times and extremely helpful. If the tenant had an issue she would call me straight away and would work endlessly to ensure any problems were rectified going ...
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Was this helpful? Yes
By: Laura Dutchyn
Sep 06, 2017
View all comments (1)
100% agree with the above comment. Kim is a wonderful asset to this team. She goes above and beyond to help and is always a friendly voice at the end of the phone. ...

“Competent at dealing with requests straight away Aims to resolve ......”

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Jun 14,2017
Minithumbup
Emily
By: 'Shelly'
Jun 14,2017
3 people found
this helpful
Competent at dealing with requests straight away Aims to resolve problems Polite and professional Will discuss issues with myself before progressing. Is impartial and often works between myself and the tenant....
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Comment on agent fees
I am paying for full management service . The fees are realistic but only if the agent does take on full management role in general.
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“Do not waste your time and money! They have lied ......”

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Jun 14,2017
Minithumbdown
By: 'Mataya'
Jun 14,2017
3 people found
this helpful
Do not waste your time and money! They have lied so much to us it is unreal! Got told we moving on the 9th then it got cancelled! Then moving on the 16th that also got cancelled and now the new date is the 30th! ...
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Comment on agent fees
Terribel
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“1 star is too much. This company is a joke. Upon ......”

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Jun 13,2017
Minithumbdown
By: 'Unhappy'
Jun 13,2017
1 people found
this helpful
1 star is too much. This company is a joke. Upon viewing the property the boiler had a fault I was told this would be fixed. Nearly 2 years later it's decided the boiler needs to be fixed,they came to do the repair then a week ...
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Comment on agent fees
Really high fees for the service they give which is absolutely nothing
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“Always very helpful and efficient. It's a pleasure to work ......”

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Jun 08,2017
Minithumbup
Emily
By: 'Paul'
Jun 08,2017
3 people found
this helpful
Always very helpful and efficient. It's a pleasure to work with Emily. She has managed a property for me for a couple of years and has done a great job....
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Comment on agent fees
Market-level fees
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“I sold my Grandmother's house through William H Brown - ......”

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Jun 08,2017
Minithumbup
Tony
By: 'GF'
Jun 08,2017
0 people found
this helpful
I sold my Grandmother's house through William H Brown - Their valuation was realistic and fees were competitive. Photos were taken very quickly and put on the market within a week of the initial valuation. Had 3 offers and sold within 24 hours. Really happy with how ...
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“I have dealt with Gillian Clark for several years as ......”

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Jun 07,2017
Minithumbup
Gillian
By: 'Gail'
Jun 07,2017
2 people found
this helpful
I have dealt with Gillian Clark for several years as a tenant. She has always been very polite and friendly and very helpful. Whenever we have had any questions, queries, or problems she has dealt with the matter fast and efficiently. Gillian is a star, ...
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“Terrible. Just terrible. I have been a tenant for 6 years ......”

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Jun 04,2017
Minithumbdown
By: 'Anonymous'
Jun 04,2017
1 people found
this helpful
Terrible. Just terrible. I have been a tenant for 6 years now and have not across more money-thirsty, irresponsible, rude agents. Throughout my tenancy I felt they did not care about the flat or me, all they wanted was to find ways to make as much ...
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Comment on agent fees
Their letting fees are double as much as most agents out there, matched with a very bad service.
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“I have dealt with Lucy Parker for some time now ......”

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Jun 01,2017
Minithumbup
Lucy
By: 'Nick'
Jun 01,2017
3 people found
this helpful
I have dealt with Lucy Parker for some time now in the management of my property and am entirely happy with Lucy. Lucy has a very pleasant telephone manner and is efficient and professional in all aspect. Lucy always responds and gets back to me ...
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Comment on agent fees
Appropriate
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“Used Jon for my first Solo mortgage and he was ......”

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Jun 01,2017
Minithumbdown
Jon
By: 'lgreenacre'
Jun 01,2017
4 people found
this helpful
Used Jon for my first Solo mortgage and he was on the ball, answered all my questions and sourced a great deal for me with the budget I had. Highly recommended....
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“Emily has been fantastic chasing up my deposit, has always ......”

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May 31,2017
Minithumbup
Emily
By: 'Darren'
May 31,2017
4 people found
this helpful
Emily has been fantastic chasing up my deposit, has always responded very quickly to all my emails, and dealt with everything very professionally....
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“Emilie has been an absolute star and has helped me ......”

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May 31,2017
Minithumbup
Emilie
By: 'chesney'
May 31,2017
4 people found
this helpful
Emilie has been an absolute star and has helped me with all of the issues I have been having, she's super quick to respond and is always understanding and positive. Emilie has helped me to resolve all of the issues....
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“Worst experience ever...never again...and when we leave the ......”

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May 27,2017
Minithumbdown
By: 'Kat'
May 27,2017
3 people found
this helpful
Worst experience ever...never again...and when we leave the property rented, they are always getting excuses to do not refund the deposit....not recommended at all....
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Was this helpful? Yes

“My impression was of a very courteous and efficient member ......”

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May 26,2017
Minithumbup
Emily
By: 'Paul'
May 26,2017
3 people found
this helpful
My impression was of a very courteous and efficient member of staff. My query was felt with very quickly and to my total satisfaction....
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Comment on agent fees
n/c
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“Excellent service... kept me informed at all times... the lettings ......”

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May 25,2017
Minithumbup
By: 'Sanya'
May 25,2017
0 people found
this helpful
Excellent service... kept me informed at all times... the lettings team found me a tenant really quickly and the whole process was hassle free.. the team are professional and really friendly.. and I highly recommend. All my calls answered without delays and as a customer ...
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Comment on agent fees
Fees are reasonable.. and there are no hidden fees
Was this helpful? Yes

“I spoke to Kim about my newly rented property in ......”

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May 25,2017
Minithumbup
kym
By: 'Joanna'
May 25,2017
3 people found
this helpful
I spoke to Kim about my newly rented property in Grantham to sort some of the issues out. Everyone in the office made me feel very welcome, what doesn't really happen when you're trying to report a problem. I was absolutely amazed with the high ...
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Comment on agent fees
Simply amazing
Was this helpful? Yes

“As relatively new tenants with William H Brown we have ......”

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May 25,2017
Minithumbup
kym
By: 'Kym'
May 25,2017
3 people found
this helpful
As relatively new tenants with William H Brown we have been very impressed with Kym as our property manager. She has always been polite and efficient and the repairs needed sorted out very quickly. Most importantly, communication has been excellent and we always know what ...
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“I found WH Brown Aylsham staff to be pro active ......”

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May 25,2017
Minithumbup
By: 'No'
May 25,2017
2 people found
this helpful
I found WH Brown Aylsham staff to be pro active and efficient. Thanks for making the process as smooth as it could be!...
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Comment on agent fees
Average
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“I am keen to write a review for Emily Box, ......”

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May 24,2017
Minithumbup
Emily
By: 'Jacqueline'
May 24,2017
2 people found
this helpful
I am keen to write a review for Emily Box, Property Co-ordinator at Sequence Lettings, Spalding, who has recently worked incredibly hard on my behalf in relation to one of my rental properties. A problem tenant can be a nightmare for any Landlord, as it ...
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Comment on agent fees
I believe they are competitive
Was this helpful? Yes

“Emily actioned my issue immediately. Called me back when she ......”

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May 23,2017
Minithumbup
Emily
By: 'Shell'
May 23,2017
2 people found
this helpful
Emily actioned my issue immediately. Called me back when she said she was going to. Emily was very helpful and professional....
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“Thank you for making the house selling process as least ......”

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May 22,2017
Minithumbup
Sally
By: 'SMH2015'
May 22,2017
0 people found
this helpful
Thank you for making the house selling process as least stressful as possible. A lovely welcoming team with lots of experience which helped for the complicated sale I had!! thank you again & I would highly recommend. 5*...
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Comment on agent fees
fair
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“This is the second occasion Jon Barton has helped me ......”

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May 21,2017
Minithumbup
Jon
By: 'Mr'
May 21,2017
4 people found
this helpful
This is the second occasion Jon Barton has helped me find a mortgage within the last three years. Jon is always available to offer help, advice and reassurance if needs be. Jon has always gone above and beyond for me and chased third parties on ...
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Comment on agent fees
good
Was this helpful? Yes

“This agent is fantastic she always responds to my email ......”

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May 19,2017
Minithumbup
Joanne
By: 'James'
May 19,2017
1 people found
this helpful
This agent is fantastic she always responds to my email and calls and always endeavours to answer my questions. As well as she seams to be the only person in the company who can liaise with the tennent in my property....
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“Although the web link has not been easily accessible, a ......”

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May 18,2017
Minithumbup
By: 'T'
May 18,2017
1 people found
this helpful
Although the web link has not been easily accessible, a quick phone call has meant that any query or problem that needed to be resolved, has been dealt with quickly and efficiently. I have been kept informed with phone calls and emails whenever it has ...
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Comment on agent fees
I find the fees are in line with other agencies and I am satisfied that I have received value for money.
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“Took sale price reduction instructions from 3rd party.Did not ......”

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May 17,2017
Minithumbdown
By: 'Mrs'
May 17,2017
3 people found
this helpful
Took sale price reduction instructions from 3rd party. Did not provide updates proactively. Always had to chase. Requests for return phone calls not acted on. Feel ripped off and angry....
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Comment on agent fees
Disproportionate to actual service provided.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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