William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
“Louise Chapman has been very helpful recently with the deposit and some repairs that needed doing after tenants moved out. ......”
17th Nov 2024
reviewed by 'Adam'
“I was looking for a quick move to Harlow and told the Lettings team what I needed they found me ......”
15th Nov 2024
reviewed by 'Ms S.'
“Would like to thank Louise chapman and Debbie wright for all there help when renting out the house. Nothing was ......”
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
“Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley ......”
9th Nov 2024
reviewed by 'Will'
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago ......”
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
“I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“Excellent and efficient service from Richard and Ben handling our ......”

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Oct 26,2017
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Richard
By: 'Laura'
Oct 26,2017
1 people found
this helpful
Excellent and efficient service from Richard and Ben handling our house letting on several occasions. They go the extra mile, I would highly recommend this branch....
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“After a poor experience with 2 previous customer lettings advisers, Jade ......”

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Oct 24,2017
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Jade
By: 'Matthew'
Oct 24,2017
2 people found
this helpful
After a poor experience with 2 previous customer lettings advisers, Jade offered, quick, courteous and concise resolution to the outstanding deposit query. All communications were professional and offered the exact detail required. Where information was not available an acknowledgement given and followed up in a timely ...
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“I used this branch to sell our house following a ......”

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Oct 23,2017
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By: 'Rebecca'
Oct 23,2017
2 people found
this helpful
I used this branch to sell our house following a recommendation. They certainly talked the talk until we had signed the contracts. Upon signing the contracts it took nearly 3 weeks to advertise the house, even though we were promised a maximum of 5 days. The first ...
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Comment on agent fees
Very expensive fees. Especially when we had to write our own particulars and draw our own floor plans.
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“Received a phone call from "Louise" regarding a viewing. She ......”

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Oct 23,2017
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By: 'Amanda'
Oct 23,2017
5 people found
this helpful
Received a phone call from "Louise" regarding a viewing. She was abrupt, rude & unprofessional. I am disgusted that someone in a profession who is expected to liaise with customers/clients with courtesy & people skills is allowed to speak to people in such a degrading manor. ...
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“We have dealt with Kay for quite a few years ......”

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Oct 22,2017
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Kay
By: 'Ash'
Oct 22,2017
1 people found
this helpful
We have dealt with Kay for quite a few years now. On our first meeting she was courteous and totally professional but still welcoming and down to earth. Years later she remains totally the same whilst very approachable and has always been able to deal ...
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Comment on agent fees
Very reasonable.
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“While they were really friendly, my experience was not pleasant ......”

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Oct 21,2017
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By: 'Mr'
Oct 21,2017
1 people found
this helpful
While they were really friendly, my experience was not pleasant and I believe has cost me money. It started off with their representative calling to the house. She was was very good with her sales tactics. She told me I would get £70k for the ...
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Comment on agent fees
They tried at first charging a very high fee, I questioned this and threatened to go elsewhere so they knocked, I thin about £300 of the price
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“Very accomodating. She helped us sort us our deposit and ......”

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Oct 19,2017
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Emilie
By: 'Rufin'
Oct 19,2017
2 people found
this helpful
Very accomodating. She helped us sort us our deposit and managed to talk to the landlord to say our thank you....
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“And absolutly amazing and kind person. i have reported issue ......”

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Oct 18,2017
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Faridah
By: 'Marek'
Oct 18,2017
2 people found
this helpful
And absolutly amazing and kind person. i have reported issue at night, recieve a phone call at morning and same date afternoon problem solved. She just change my mind about Your letting agency....
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Comment on agent fees
Hope all your workers be more like her
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“We would highly recommend you DO NOT use this branch ......”

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Oct 14,2017
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Daniel
By: 'Mose'
Oct 14,2017
3 people found
this helpful
We would highly recommend you DO NOT use this branch of William H Brown. As first time buyers we expected to have been moved into the property we'd had an offer accepted on within about 3 months. However, 5 and a half months later we'd had very ...
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“Very professional and prompt in responses. Sophia has managed all ......”

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Oct 14,2017
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sophia
By: 'Manish'
Oct 14,2017
2 people found
this helpful
Very professional and prompt in responses. Sophia has managed all my queries/concerns with regards to the apartment so far per my satisfaction. Happy that Sophia is my apartment coordinator...
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Comment on agent fees
cant really comment on the fees.
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“Very impressed with the professionalism of this agent and the ......”

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Oct 10,2017
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Joanne
By: 'Nicola'
Oct 10,2017
3 people found
this helpful
Very impressed with the professionalism of this agent and the speed with which matters have been attended to. Contact by both email and phone has been very efficient, an excellent service. Thank you....
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“The worst letting agent ever can not get repairs done ......”

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Oct 10,2017
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By: 'Darren'
Oct 10,2017
0 people found
this helpful
The worst letting agent ever can not get repairs done or if they do they want to charge you stay well clear of which brown...
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Comment on agent fees
Bad
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“Having dealt with many letting agents William H Brown is ......”

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Oct 10,2017
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By: 'NK'
Oct 10,2017
1 people found
this helpful
Having dealt with many letting agents William H Brown is by far the worst. Not only at providing a poor service with finding tenants but also not offering the landlord any security as they create extremely high admin charges to keep funds for themselves which ...
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Comment on agent fees
Extremely high fees.
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“Stephanie has been amazing in the way she is managing ......”

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Oct 06,2017
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Stephanie
By: 'C'
Oct 06,2017
2 people found
this helpful
Stephanie has been amazing in the way she is managing a particularly difficult situation to do with our property. She always acts in a professional manor, she replies promptly to any queries and nothing is too much trouble....
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“I was overwhelmed with how quickly Emilie sorted out my ......”

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Oct 06,2017
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Emilie
By: 'Ayeshak'
Oct 06,2017
3 people found
this helpful
I was overwhelmed with how quickly Emilie sorted out my maintenance issue and how she understood and sympathised with my situation.She deserves her weight in gold....
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“I was directed to Georgina when I had an issue ......”

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Oct 05,2017
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Georgina
By: 'P'
Oct 05,2017
1 people found
this helpful
I was directed to Georgina when I had an issue with a leak in our property and despite the many issues we had throughout Georgina was honestly the most helpful person I've spoken to associated with William H Brown and is the only reason I'm ...
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N/A
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“Faridah has been extremely helpful and professional in a difficult ......”

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Oct 04,2017
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Faridah
By: 'Jon'
Oct 04,2017
3 people found
this helpful
Faridah has been extremely helpful and professional in a difficult time with the tenant. She has always conducted herself in a manner which is very commendable and is an asset to the firm....
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Comment on agent fees
no one likes paying fees, but they are reasonable
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“Appalling service from this agent. Tenants not properly screened and ......”

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Oct 03,2017
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By: 'JM'
Oct 03,2017
0 people found
this helpful
Appalling service from this agent. Tenants not properly screened and deliberately misled regarding ability to pay and not provided references resulting in arrears and early termination of agreement. Their attempt to find new tenants has been worse than poor - no communication, slow response, dreadful ...
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“We are so grateful to JON BARTON for all of ......”

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Oct 01,2017
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Jon
By: 'Kasia'
Oct 01,2017
3 people found
this helpful
We are so grateful to JON BARTON for all of his work to bought our house very fast. Jon was very helpful, friendly, communicative and very professional. Whenever we needed advice he helped us immediately. We highly recommend his as morgage advisor!!! THANK YOU JON ;)))...
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“Very impressed with how well I was kept in touch ......”

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Sep 28,2017
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Becky
By: 'Jan'
Sep 28,2017
0 people found
this helpful
Very impressed with how well I was kept in touch with the progress of the sale. Becky made every effort to keep me informed even though I wasn't easy to get hold of at times. The presentation of the property ,especially the photos, was very ...
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Comment on agent fees
Very competative
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“Emilie was an absolute credit to your company throughout my ......”

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Sep 28,2017
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Emilie
By: 'Yvonne'
Sep 28,2017
3 people found
this helpful
Emilie was an absolute credit to your company throughout my tenancy. Emilie was well aware of all aspects of our tenancy, and worked exceptionally hard to resolve issues quickly when they arose. She used her initiative to follow things up and ensured that all parties ...
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“The staff were very helpful and went out of their ......”

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Sep 21,2017
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Zoe
By: 'friendly'
Sep 21,2017
0 people found
this helpful
The staff were very helpful and went out of their to offer advice with regards to selling our property. Right from the start Catherine was very professional with the valuation and marketing of our home. All the staff:- Carole, Zoe's and Simone were very ...
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Comment on agent fees
Agents fee's were a bit more expensive than some, but you get what you pay for.
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“To Violeta Pali, thank you for your professionalism, your commitment, ......”

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Sep 20,2017
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Violeta
By: 'Luis'
Sep 20,2017
0 people found
this helpful
To Violeta Pali, thank you for your professionalism, your commitment, your kindness and your availability. Thank you so much for all the support you have always given us! You helped and simplified everything! We will be eternally grateful for everything you have done to us! ...
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Comment on agent fees
Normal
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“Joshua contacted us to renew our contract.We are landlords ......”

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Sep 14,2017
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Joshua
By: 'Landlord'
Sep 14,2017
1 people found
this helpful
Joshua contacted us to renew our contract. We are landlords to 3 properties all let using William Brown offices in East Anglia. He has proved to be prompt efficient and polite at all times. He answers all queries immediately and his explanations are very clear and ...
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N/A
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“Viewed a property with then, after went to the office ......”

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Sep 14,2017
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By: 'Aleksandra'
Sep 14,2017
0 people found
this helpful
Viewed a property with then, after went to the office to make application... Staff promised to call back with decision by the end of day.... now waiting a week. In meantime have called to them few times. Really unhelpful and unprofessional Agent. I have offered 6 ...
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Comment on agent fees
BAD
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“I've found Leanne to be very responsive to queries and ......”

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Sep 12,2017
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leanne
By: 'Sally'
Sep 12,2017
3 people found
this helpful
I've found Leanne to be very responsive to queries and believe that she takes my concerns as a first time landlady seriously....
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“DO NOT USE! Incompetent, rude, useless. Treated us with total ......”

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Sep 11,2017
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By: 'CRAPPY'
Sep 11,2017
2 people found
this helpful
DO NOT USE! Incompetent, rude, useless. Treated us with total disrespect. Wish we had never used them. Did little short of nothing for the money we paid....
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Comment on agent fees
Extortionate for the work they actually did!
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“Viewed two properties with this agent, went into office to ......”

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Sep 06,2017
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By: 'Hollyjack'
Sep 06,2017
4 people found
this helpful
Viewed two properties with this agent, went into office to leave feedback after viewing on a Saturday. I also put in an offer above the asking price and an offer had already been put in at asking price. I get a phone call on Monday ...
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“Rented a property from them handed primarily by Ellie. She ......”

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Sep 03,2017
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Ellie
By: 'Dissapointed'
Sep 03,2017
2 people found
this helpful
Rented a property from them handed primarily by Ellie. She did not seem very personable and appeared more interested in selling me their own add ons: house insurance, telephone, broadband, electricity than they are in managing the property. Visited the property felt it was very ...
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“I'm so happy with the staff at the Spalding branch. ......”

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Sep 01,2017
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Faridah
By: 'Joey'
Sep 01,2017
2 people found
this helpful
I'm so happy with the staff at the Spalding branch. I have 2 properties that you help me rent and can't ask for more. Especially faridah she is always so friendly and helpful. Anything I ask she comes back with answers etc so yes very pleased ...
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Comment on agent fees
Yes reasonably happy with the fees,
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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