75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.
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William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.
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Latest Reviews
View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
17th Nov 2024
reviewed by 'Adam'
15th Nov 2024
reviewed by 'Ms S.'
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
9th Nov 2024
reviewed by 'Will'
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 81% | £20,500 | £2,000,000 |
| Lettings | 76% | 83% | £300 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 366 | 60 | 367 | 107 | 240 | 85 | 125 | 40 | 110 | 196 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
William H Brown Branches (view all 145)
Jun 26,2018
Jun 26,2018
0
people found
this helpful
this helpful
If you want to chase things this company is the one , when you mention your paying them to go a job the manager replies you haven't paid yet , lied about the position of our buyer being in a good position for a quick sale 7 weeks ...
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Comment on agent fees
Bad they get paid for doing hardly anything
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Jun 26,2018
Jun 26,2018
2
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this helpful
Avoid at all costs. I was at best misled, at worst lied to when letting my property through WHBrown, who take no responsibility for their errors or shocking service. Caused no end of stress and my property has been left in a poor state through ...
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Jun 21,2018
Jun 21,2018
0
people found
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Thanks very much to all the staff at Wakefield Branch, both sales and lettings, for a very professional job well done . Please be advised that we are very satisfied with the end result and will have no hesitation in returning to you for help in ...
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Comment on agent fees
Good
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Jun 19,2018
Jun 19,2018
0
people found
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I recently had a complex and protracted situation that needing handling with works required at my apartment. Conor was helpful and positive throughout, and his (and my) persistence eventually led to a positive outcome all round.
Thank you...
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Comment on agent fees
Fine
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Jun 16,2018
Jun 16,2018
1
people found
this helpful
this helpful
This branch sold us on the fact that they could easy sell our property at the valued amount . But 6 weeks later advised us to drop the asking price. 8 weeks later only 1 viewing and the agent was late and no phone call.
Stay well away from ...
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Comment on agent fees
Ok that's it
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Jun 16,2018
Jun 16,2018
1
people found
this helpful
this helpful
This week my other half called up to book a viewing for this house that we might buy. She asked us if we could do Saturday 16th at 4pm as he is already showing someone the house but told her we couldn't as I didn't ...
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Jun 13,2018
Jun 13,2018
0
people found
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They promised there office had there own dedicated team to market property's well dint think mine has been marketed at all then tday after seeing that they have a Facebook page and theyr sharing houses through that to sell them I asked if mine would ...
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Comment on agent fees
Expensive as whitegates only charge £1995 all in no matter how expensive your property is
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Jun 13,2018
Jun 13,2018
1
people found
this helpful
this helpful
I am a landlord with a few properties and naturally, from time to time there are issues with either the property or the tenant. But I find on very occasion that Joanne has always resolved the issue promptly and effectively. I feel this is achieved ...
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Comment on agent fees
I feel that the fees are comparable with other estate agents.
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Jun 12,2018
Jun 12,2018
0
people found
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Jo is a real credit to this company, as a landlord i need specific help from time to time, and Jo really has gone "the extra mile" for me.
i would most certainly recommend this company to landlords....
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Comment on agent fees
i dont like fees, ever! but i do feel that i get value from this agency.
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Jun 11,2018
Jun 11,2018
1
people found
this helpful
this helpful
Tried to up our rent within the first few months, do not carry out repairs try and charge for faulty appliances, complain when you have visitors. Gossip about my landlady and her family. Unaproachable and unprofessional. Wish I had never rented this house....
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Comment on agent fees
Fees should be banned
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Jun 11,2018
Jun 11,2018
1
people found
this helpful
this helpful
Even though we have now sold through William H Brown the service received was nothing short of awful. Complaints made and absolutely nothing done about it. Had many people ask about our experience with them and have told them to stay clear. Want your money ...
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Jun 10,2018
Jun 10,2018
5
people found
this helpful
this helpful
We had the misfortune to buy a property through the Mexborough office and it was one deception after another. When we viewed in Sept we asked Emma who showed us around if the sale could be completed before December and were assured it could be ...
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Jun 14, 2018
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(1)
I totally agree with the above comments. We viewed a bungalow in April. Put an offer in, was told this was a higher than another offer that had been received and they would get back to me. Waited 4 days no contact. So telephoned again. To be told that it had gone to the other party as we hadn't been in with our details. Not once in any conversation were we asked to bring in any details. Infact got to impression that even when we went to view they didn't want us to put an offer in. No details gen ...
Jun 08,2018
Jun 08,2018
0
people found
this helpful
this helpful
Fern looks after some of my rental properties and her highly professional, friendly and efficient manner makes my life so much easier, I can't thank recommend her and the team highly enough....
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Comment on agent fees
Average, a little on the high side.
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Jun 07,2018
Jun 07,2018
0
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Fantastic service from J Mosley - Norwich LSC.
So helpful. So supportive.
Went above and beyond to help me.
Would definitely recommend.
Thank you so much John!!...
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Jun 06,2018
Jun 06,2018
0
people found
this helpful
this helpful
Jo has been great through out all of my time with William H Brown. Thank you Jo, your a star...
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Comment on agent fees
Good
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Yes
Jun 05,2018
Jun 05,2018
0
people found
this helpful
this helpful
Very happy with the service we have received so far from William h Brown. I put my mothers property on the market in March at what was a very stressful time (she was in the process of moving into a care home) Beth was extremely ...
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Comment on agent fees
Very good value for money, worth every penny!
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Jun 02,2018
Jun 02,2018
1
people found
this helpful
this helpful
5 years ranting proberty from this agency.
Use to be Porten Gleny was very good management, but when came William H Brown, is totally different very very poor management. Never recommend to any one....
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May 29,2018
May 29,2018
0
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Excellent service ,very helpful .
Very easy move.
Ben and Richard were brilliant -- 5 Star service
Very much a hands on approach....
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Comment on agent fees
No comment - reasonable
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May 28,2018
May 28,2018
0
people found
this helpful
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Joanne Carr has been my point of contact when renting out my house. She has always dealt with any issues quickly and efficiently, resolving them and keeping me informed. She has a very approachable manner and I have really appreciated her help over the past 8 ...
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Comment on agent fees
I think 10% is an average level of fee.
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May 23,2018
May 23,2018
2
people found
this helpful
this helpful
I find faridah to be a totally professional individual who always gets things done promptly . She always responds to emails / telephone calls the same day / immeafiatly when she knows it needs it . I have found her to be one of the best personnel I have ...
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Comment on agent fees
N/a
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May 18,2018
May 18,2018
1
people found
this helpful
this helpful
My new tenant has been rather demanding and Poppy's professional and pro-active support has been very much appreciated....
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Comment on agent fees
Worth every penny.
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Yes
May 18,2018
May 18,2018
2
people found
this helpful
this helpful
Jo arranged for cleaners to attend the property after the tenant had vacated, with the work completed to a high standard, and managed and successfully resolved an issue with rent arrears....
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May 18,2018
May 18,2018
2
people found
this helpful
this helpful
Having just taken over the property as new tenants, we encountered several issues with regards to the electrics on the property. As per the instructions we notified Connor who has responded positively and promptly to help sort out the issues. Hopefully the issues will be ...
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Comment on agent fees
N/A
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May 17,2018
May 17,2018
0
people found
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I give my particular, grateful thanks to Joanne Carr, for her invaluable help in all matters, and for the continuous excellent assistance given to me in the past years, all of which was noted, and very much appreciated.
Elettra Ruggeri Stevens...
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Comment on agent fees
Very cheap relative to the quality.
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May 13,2018
May 13,2018
2
people found
this helpful
this helpful
We arranged a viewing of a property with the Pudsey branch, I was promised a confirmation text and email, which I never got. So I called after work the day before the viewing and had to leave a voicemail to check it was still going ...
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Comment on agent fees
AWFUL. Seriously unfair. There are plenty of other agents who will charge far less, and judging by the experience we had, provide a better service.
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May 08,2018
May 08,2018
0
people found
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I rented a property through these guys and checked out on the 28th of March. To date (8/5/18) I still have not had my deposit returned and I am getting very little information back from them.
I would advise anyone to beware if letting through this ...
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May 04,2018
May 04,2018
2
people found
this helpful
this helpful
Over the past few years I have been pleased with Sequence Property management and in particular the help I have received from Lee Major. He always returns calls and is always professional but friendly. He has a great deal of property management knowledge which is ...
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May 04,2018
May 04,2018
2
people found
this helpful
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Listed property for one week. Got dimensions of almost every room wrong and listed my property as detached instead of semi-detached.
The agent took the Rightmove listing down but could not relist it as new several days later, losing vital views.
I did not receive ...
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Comment on agent fees
The fees were good.
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May 04,2018
May 04,2018
0
people found
this helpful
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William H Brown were easy to work with and had excellent service, They kept us up to date with everything to do with renting our new house. We would recommend to others....
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May 03,2018
May 03,2018
1
people found
this helpful
this helpful
I have always found Faridah to be polite, well spoken and that
she does respond to any queries that we have....
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Comment on agent fees
We think that this agent charges excessive amounts for things such as TDS registration and renewals.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in Norwich 
Best Letting Agent in Norwich 
