William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
“Louise Chapman has been very helpful recently with the deposit and some repairs that needed doing after tenants moved out. ......”
17th Nov 2024
reviewed by 'Adam'
“I was looking for a quick move to Harlow and told the Lettings team what I needed they found me ......”
15th Nov 2024
reviewed by 'Ms S.'
“Would like to thank Louise chapman and Debbie wright for all there help when renting out the house. Nothing was ......”
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
“Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley ......”
9th Nov 2024
reviewed by 'Will'
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago ......”
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
“I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“mortgage...”

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Dec 03,2018
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By: 'Lip'
Dec 03,2018
2 people found
this helpful
Avoid. Went for mortgage advice. Take your money upfront then give poor customer service. Really disappointing. Wouldn't recommend them to anyone....
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“Full Management...”

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Nov 29,2018
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Sarah
By: 'Mary'
Nov 29,2018
2 people found
this helpful
Sarah has been managing a property for me for since April 2016. As this was a new venture in house letting I was concerned about all the legal and management regulations. I was quickly put at my ease with the help of the local branch and ...
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OK
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“Talk the Talk but don't walk the walk...”

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Nov 20,2018
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By: 'Mike'
Nov 20,2018
1 people found
this helpful
Property on the market for two months now.overvalued it (lied) so they could make additional commission as this is based on original valuation price when it is advertised. Took over a week for it to be advertised after contract signed and had to ring ...
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Comment on agent fees
Bad as overvalue your property to make extra commission
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“Mrs dignam...”

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Nov 16,2018
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By: 'Clare'
Nov 16,2018
0 people found
this helpful
Massive thanks to Clare for chasing up our house purchase yesterday , she was both understanding and efficient . I would highly recommend the team at the Halifax branch...
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“Anna is excellent...”

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Nov 16,2018
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By: 'Mr'
Nov 16,2018
0 people found
this helpful
Anna has been fantastic in assisting to sort out our rented accommadation. She worked hard and swiftly on any issues that needed sorting at the house and liaised with us at every step. We couldn't be much more thankful for what she has done. We ...
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“Agent...”

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Nov 15,2018
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Imogen
By: 'JD'
Nov 15,2018
0 people found
this helpful
I am renting a house in the UK while residing in the USA. Imogen has been my agent and has been extremely helpful and efficient. I would not hesitate to use her again. But I do give the letting fees an enormous thumbs down!!!! The ...
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Comment on agent fees
See above! Exorbitant would sum it up! Very bad.
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“Imogen Harvey...”

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Nov 15,2018
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Imogen
By: 'Imogen'
Nov 15,2018
0 people found
this helpful
The best lady i ever meet . She was so professional, good , kind . I'm verry happy that we find people like she. Congrats!...
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“Lettings Team...”

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Nov 15,2018
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By: 'Dave'
Nov 15,2018
0 people found
this helpful
The lettings team have provided us with a very friendly and efficient service for a few years now. They have found new tenants for us for a number of properties, within a very short time. The tenants have all proved to be excellent....
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Comment on agent fees
The fees are competitive.
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“Excellent customer service...”

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Nov 14,2018
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Emilie
By: 'Cara'
Nov 14,2018
2 people found
this helpful
Since renting off William H Brown after living in Spain for a number of years I found that the services I required in renting extremely satisfying.I dealt with a young lady called Emilie who has been an exceptional member of staff , always replied to ...
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“What a difference a year makes ......”

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Nov 14,2018
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Viki
By: 'Grasshopper'
Nov 14,2018
0 people found
this helpful
My experience of this agent (W H Brown) about 18 months ago was consistently marred by poor communication and the sense that it was a rudderless ship. Since then, and coinciding(?) with Viki Smith taking over the care of one of my properties, the business relationship ...
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Comment on agent fees
Acceptable
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“Being based overseas I rely on WHB to deliver a ......”

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Nov 13,2018
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Liam
By: 'John'
Nov 13,2018
0 people found
this helpful
Being based overseas I rely on WHB to deliver a comprehensive management service for my property, it was with the apartment that WHB manage for me that an issue occured. When trying to address the matter Liam ran into some challenges. Someone else could have ...
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Comment on agent fees
Good
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“Helpful...”

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Nov 13,2018
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Emma
By: 'Cherily'
Nov 13,2018
2 people found
this helpful
Emma has been absolutely brilliant throughout everything. She has been prompt and helpful with all my questions and advice needed....
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Comment on agent fees
Good
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“TDS dispute...”

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Nov 07,2018
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Emilie
By: 'Diane'
Nov 07,2018
2 people found
this helpful
Emilie dealt with my dispute with utmost efficiency showing me care & keeping me in the picture throughout the months it took to bring this dispute to an end in my favour. I was extremely worried & she gave me assurance & was positive throughout to which I ...
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Comment on agent fees
good
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“Very considerate...”

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Nov 06,2018
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Phobe
By: 'Norma'
Nov 06,2018
1 people found
this helpful
Phoebe has always been helpful,knowledgeable,determined and professional Phoebe is a credit to the company she represents Thank You for Phoebe...
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Comment on agent fees
Reasonable
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“Poor...”

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Nov 06,2018
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By: 'William'
Nov 06,2018
1 people found
this helpful
We felt little effort was really made to further our sale. Initially very keen, description of property inaccurate. Advertised at the lowest price we said we would accept. Advertised on a local "flyer" as sold when we hadn't actually agreed to sell it. We had ...
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Comment on agent fees
High for the service received.
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“Brilliant...”

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Nov 06,2018
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By: 'Victoria82'
Nov 06,2018
0 people found
this helpful
Joanne was brilliant to deal with and always got back to me in a timely manner. Fantastic customer service. An absolute dream to deal with. Joanne was brilliant to deal with and always got back to me in a timely manner. Fantastic customer service. An ...
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“Assisted and supported with retaining part of the deposit...”

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Nov 05,2018
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Conor
By: 'First'
Nov 05,2018
1 people found
this helpful
This was my first ever tenancy as a landlord. The tenants had breached the tenancy agreement in the state they left the property. Conor listened to my concerns and supported and advised on the best course of action to take. We were able to retain ...
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Comment on agent fees
Normal for a full management service
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“Excellent...”

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Nov 05,2018
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Robert
By: 'Lucy'
Nov 05,2018
0 people found
this helpful
Couldnt ask for a better person to deal with my sale and purchase! All staff were extremely professional, polite, organised and helpful. They went beyond their call of duty and pushed my case through quickly and efficiently. Wonderfully friendly and an absolute pleasure to deal ...
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Comment on agent fees
good rates
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“5* service from Bradleigh...”

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Nov 01,2018
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Bradleigh
By: 'Jenni'
Nov 01,2018
1 people found
this helpful
Though my overall experience of William H Brown was not 5* at all, Bradleigh was first class. For every issue I had nothing was an issue for Bradleigh and he always upheld a high degree of understanding, professionalism and expertise. Bradleigh was always quick to respond, ...
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Comment on agent fees
Reasonable.
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“Very good...”

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Oct 31,2018
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Emma
By: 'Nikita'
Oct 31,2018
1 people found
this helpful
Emma has been dealing with a situation in support me a ex tenant which in she was very understanding and helpful, highly recommended...
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Comment on agent fees
Emma has been very helpful and resolved a situation most kindly and very quick
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“Never again...”

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Oct 30,2018
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By: 'Never'
Oct 30,2018
1 people found
this helpful
Worst experience I had ever known from start to finish. Poor customer servise as a tenant. Communication non existatant. Everyone in the agency says different things, and it means, that agents do not speek with each other or something, because I can't understant how could ...
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Comment on agent fees
Bad
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“brilliant help...”

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Oct 28,2018
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By: 'scott'
Oct 28,2018
0 people found
this helpful
this was my first time buying a house and William h brown couldn't have made it easier, especially Kabeer their in-house mortgage adviser. very helpful and knowledgeable and made the whole process very easy....
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“Excellent service...”

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Oct 26,2018
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joshua
By: 'Steve'
Oct 26,2018
1 people found
this helpful
From the moment I placed my property with W H Brown I was treated as if I was special. They kept me well informed and tied up with the solicitor side of their group so that I was not stressed. I am 80 years old and ...
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Comment on agent fees
Top Class service for average cost.
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By: A Revill
Oct 30, 2018
View all comments (1)
Many thanks for your kind comments, they're much appreciated, the Williamhbrown Skegness Sales Team wish you all the very best for the future. ...

“Outstanding Service...”

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Oct 24,2018
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Paige
By: 'Karin'
Oct 24,2018
7 people found
this helpful
Paige was highly professional, very organised and friendly. Very proactive with viewings, keep me updated every step of the way. Would highly recommend...
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Comment on agent fees
Very Reasonable
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“helpful staff...”

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Oct 23,2018
Minithumbup
By: 'ali'
Oct 23,2018
0 people found
this helpful
as a 1st time buyer i wasn't sure about any of the paperwork to do with buying and selling. they made very easy and simple and they were very helpful when i needed them special thanks to liam taylor who was their for us throughout ...
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Comment on agent fees
very good
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“Rubbish...”

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Oct 23,2018
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By: 'Sandy'
Oct 23,2018
0 people found
this helpful
Dont rent your property with them. You will be disappointed. Terribly unprofessional. Our property had been with them for rent for 3 months when we got a call to ask if we had decided to rent or sell our property. The right arm doesnt know what ...
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Comment on agent fees
Average
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“Grove Rd...”

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Oct 23,2018
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Paige
By: 'Capt'
Oct 23,2018
8 people found
this helpful
Outstanding service by Paige and her team, could not fault there determination to see the sale go through. I can fully recommend W H Brown for your sale, and would not hesitate in using them again....
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Comment on agent fees
Agent,s fee very reasonable
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“Paige...”

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Oct 22,2018
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Paige
By: 'Andrea'
Oct 22,2018
7 people found
this helpful
Paige was brilliant, our buyer had a few problems with their solicitor but Paige was on the case and saved our sale. Friendly, honest and helpful every step of the way....
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Comment on agent fees
They are what they are but worth the money
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“help with details of my old tenancy...”

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Oct 22,2018
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Norwich
By: 'mr'
Oct 22,2018
0 people found
this helpful
i contacted john as i needed to be provided with details of the end of a previous tenancy i had with wh browns. anglia water were chasing me for a large bill covering a period after my tenancy had ended. as it was over a ...
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Comment on agent fees
no fees
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“Frustrating experience...”

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Oct 22,2018
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By: 'S'
Oct 22,2018
1 people found
this helpful
My biggest complaint was lack of communication and information from certain staff. After a threat to change Agents the Manager took over but not a lot changed. When I rang then someone would 'chase' but I didnt always get e return call. I was encouraged ...
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Comment on agent fees
We have to pay it but we felt all the time that not a lot of effort was put in to achieve the end result.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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