William H Brown
3.9/5, 1696 reviews
71% recommended
75% sales valuation accuracy
81% sales fee satisfaction
76% lettings valuation accuracy
83% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

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Latest Reviews

 View all Reviews 1696
19th Nov 2024
reviewed by 'Mrs C Lowry'
“Louise Chapman has been very helpful recently with the deposit and some repairs that needed doing after tenants moved out. ......”
17th Nov 2024
reviewed by 'Adam'
“I was looking for a quick move to Harlow and told the Lettings team what I needed they found me ......”
15th Nov 2024
reviewed by 'Ms S.'
“Would like to thank Louise chapman and Debbie wright for all there help when renting out the house. Nothing was ......”
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
“Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley ......”
9th Nov 2024
reviewed by 'Will'
“We moved out of the property we were renting with the NORWICH branch of William H Brown three months ago ......”
4th Nov 2024
reviewed by 'DR S VARADARAJAN'
“I am a landlord and have been dealing with Mr.Curtis Stannard for over 2 years now. I have found him ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 81% £20,500 £2,000,000
Lettings 76% 83% £300 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
366 60 367 107 240 85 125 40 110 196
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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William H Brown Branches (view all 145)
Allerton, L18
Attleborough, NR17
Barking, IG11
Barnsley, S70
Bawtry, DN10
Bedford, MK40
Beverley, HU17
Beverley, HU17

“no reply...”

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Oct 11,2019
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By: 'waz'
Oct 11,2019
1 people found
this helpful
Several emails sent to view a property and not one reply. As a cash buyer you would think they would reply instantly but 5 days and nothing. I certainly will not be listing my house with them if they are ignoring serious buyers....
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“We bought property through William H. Brown S......”

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Oct 09,2019
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By: 'Customer'
Oct 09,2019
0 people found
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We bought property through William H. Brown Spading Branch. Sales people was very nice and polite, but we done mistake and we decided to use David Bourner (Mortgage adviser services). It was our biggest mistake - all mortgage process took more than 7 month, because he ...
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“I dealt with Sarah for at least more than 1 y......”

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Oct 09,2019
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Sarah
By: 'Heider'
Oct 09,2019
0 people found
this helpful
I dealt with Sarah for at least more than 1 year as a tenant. She kept me updating for everything regarding maintenance etc. When I contact her regarding the maintenance, she responds quickly. When I moved from the flat, she sorted everything out . Thanks for everything ...
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“Bethany Morris from William H Brown in King's......”

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Oct 09,2019
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Bethany
By: 'Deborah'
Oct 09,2019
0 people found
this helpful
Bethany Morris from William H Brown in King's Lynn was both professional and efficient at finding a tenant for my house. Plus when she was on holiday, Ben stepped in and carried on the good work. I was really impressed with the service and would ...
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“I am very happy with the high level of custom......”

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Oct 07,2019
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By: 'Rebecca'
Oct 07,2019
0 people found
this helpful
I am very happy with the high level of customer service I received from the Brentwood office. This lead me to renting the most amazing property that ticks all of my boxes. Extremely happy! couldn't recommend them enough!...
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“I have just purchased a buy to let property t......”

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Oct 01,2019
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Diane
By: 'Pauline'
Oct 01,2019
0 people found
this helpful
I have just purchased a buy to let property through William H Brown in Downham Market and I have to say I was really happy with the service that I received, both from Diane Overton on the sales side and Ben Penfold on the lettings ...
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“Well handled sales process. Everything done ......”

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Sep 10,2019
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Laura
By: 'Jack'
Sep 10,2019
0 people found
this helpful
Well handled sales process. Everything done as said. Sold property within days. Follow up to completion good. Laura Nunney was very good and diligent....
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“Student Lettings....”

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Aug 31,2019
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By: 'stacey'
Aug 31,2019
0 people found
this helpful
Very unhelpful, not responsive to telephone calls, ring backs or questions. Never been able to speak to the same person more than once, no consistency to queries, inadequate replies to questions. Would never use them again....
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“First Class Professional Service received loc......”

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Aug 30,2019
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Shellie
By: 'Satish'
Aug 30,2019
0 people found
this helpful
First Class Professional Service received locally from Nathan & Charlotte and at HQ from Shellie, Johnathan & Joseph. Fabulous Ambassadors for W H Brown / Sequence. Attention to Detail and most of all very Prompt Wish All Companies had the same Culture & Ethos...
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“Thank you to all the staff at William H Brown......”

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Aug 22,2019
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Paige
By: 'Kim'
Aug 22,2019
4 people found
this helpful
Thank you to all the staff at William H Brown for the help they gave me in the search for my new home, which completed last week. They were friendly, professional, supportive and were quick to respond to any questions or queries that I had, ...
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“Amazing service!My first time to the rental ......”

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Aug 08,2019
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Chris
By: 'Yee'
Aug 08,2019
0 people found
this helpful
Amazing service! My first time to the rental market and I would like to praise Chris Green, the letting manager for his prompt responses to my emails and phone calls. He has made this process straight forward and swift, keeping me updated along the way ...
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“First class service...”

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Jul 30,2019
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Melanie
By: '5'
Jul 30,2019
0 people found
this helpful
First class service received from the initial valuation to completion and handing over the keys. All members of the team were helpful especially Melanie and Natalie who kept me informed every step of the way. Would definately recommend WH Brown and will use them again. ...
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“As the saying goes .. you get what you paid f......”

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Jul 29,2019
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By: 'Danielle'
Jul 29,2019
0 people found
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As the saying goes .. you get what you paid for!this company does seem to be on the expensive side but the lasses in the office work real hard to suit your needs.Ive dealt with a different company once before that we’re absolutely ...
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“Plain sailing...”

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Jul 26,2019
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Danielle
By: 'Liz'
Jul 26,2019
0 people found
this helpful
Renting my property through WH Brown was pretty much plain sailing. They took the hassle away from me and Danielle Thomson was particularly helpful getting back some money when my previous tenant was proving to be quite tricky. Very happy :)...
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“The girls at William H Brown are always very ......”

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Jul 23,2019
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By: 'Keith'
Jul 23,2019
0 people found
this helpful
The girls at William H Brown are always very helpful and proffessional. Nothing is too much trouble, always keep in contact with regular updates....
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“Bought my new home through this agent. Natali......”

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Jul 16,2019
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Natalie
By: 'David'
Jul 16,2019
0 people found
this helpful
Bought my new home through this agent. Natalie kept in regular contact with me always sending details about properties I may like until I found my new home. Melanie kept me up to date throughout my purchase until the day I got my keys. Extremely ...
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“We received excellent service right from the initial telephone call ......”

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Jul 08,2019
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hannah
By: 'Roland'
Jul 08,2019
0 people found
this helpful
We received excellent service right from the initial telephone call to the office when Hannah answered the phone in a prompt and friendly manner and was able to answer our initial queries and arrange for someone to call us back. We were called back promptly ...
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“I have only given William H Brown 1 star beca......”

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Jul 01,2019
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By: 'Claire'
Jul 01,2019
1 people found
this helpful
I have only given William H Brown 1 star because the system would not allow me to continue with no stars! I used the Leicester branch back in 2014 to let a property which they then continued to part-manage until Dec 2017. They failed to initiate a rental ...
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“When leaving a dodgy landlords property they ......”

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Jun 29,2019
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By: 'David'
Jun 29,2019
0 people found
this helpful
When leaving a dodgy landlords property they suggested we didnt pursue our deposit back 'would we really want to wait 3 months'. Well we did wait and got all but £10 back. Awful company renting out dangerous properties with no smoke alarms but 'its not our problem'. ...
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“Incompetent ,...”

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Jun 20,2019
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By: 'Sue'
Jun 20,2019
0 people found
this helpful
Do not venture with this.agent Read the mouse print on the contract. Very cunning agents. Could not sell our property after 6 months and ventured with another agent balgores Hayes, brilliant, who sold within days. Problem being contract was not explained fully. Beware...
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Comment on agent fees
Diabolical
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“Absolute incompetence...”

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Jun 14,2019
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By: 'Ng'
Jun 14,2019
0 people found
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Absolute incompetence, disgraceful behaviour, lies, property never looked after, no clue what is going on, never checked on property they are managing Started managing our property in August 2014, we would need at least £20000 to fix damage. The estate agent don't even know to what extent ...
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Comment on agent fees
Within what is available elsewhere
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“First class service...”

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Jun 08,2019
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Debbie
By: 'Mr'
Jun 08,2019
0 people found
this helpful
We cannot thank Debbie enough for the great service that has been provided re. selling our property. She is a professional dedicated member of the Grays team who has kept us updated and answered all of our questions from day 1. We would have no hesitation ...
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Comment on agent fees
As it is a fixed fee for sale of property this is Good as you know from the outset how much you will be paying .
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“Exceptional dedication...”

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Jun 06,2019
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Sarah
By: 'Mr'
Jun 06,2019
0 people found
this helpful
Sarah has been extremely instrumental in dealing with non-paying tenants and keeping me fully updated. She diligently liaised with the Leicester Branch of William H Brown which handled the let and the Rent Arrears team and although the issue has not been fully resolved yet ...
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“professional and kind...”

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Jun 06,2019
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Charley
By: 'Sudheer'
Jun 06,2019
0 people found
this helpful
I had a boiler issue at my property at a time when I had planned a trip abroad. Charley helped to get it sorted with local help and kept the tenants from escalating the matter. I was getting very upset as the initial costs were ...
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Comment on agent fees
no comment.!
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“Avoid William H brown...”

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Jun 03,2019
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By: 'P.F'
Jun 03,2019
1 people found
this helpful
William H brown is the least professional organisation I have ever dealt with. Problems are listed: -High admin fees even with mistakes on invoices and tenancy agreement -Lied about emails they sent me in the past -Promises never delivered including promised call backs numerous times ...
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Comment on agent fees
As mentioned above we experienced high admin fees and suffered from mistakes on documents they sent us including date and name mix ups.
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“APPAULING DISRESPECT FOR THE ELDERLY...”

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May 28,2019
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By: 'gareth1'
May 28,2019
2 people found
this helpful
Appauling disrespect for the elderly. My dear mother connected beautifully with a seller of a little bungalow, & prior completion ejoyed chats with the lovely gentleman selling it. However staff at his estate agents ( william h brown of brandon) Harrassed an old lady by telling her ...
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“Professional & Helpful...”

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May 24,2019
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Shellie
By: 'Chris'
May 24,2019
0 people found
this helpful
Our letting experience with William H. Brown in Brandon was outstanding. Richard & Shellie in particular were extremely helpful in walking us through the process of letting for the first time in the UK. Any concerns we had during our two years in the home were ...
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“Quick and direct...”

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May 23,2019
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Stephanie
By: 'Barbara'
May 23,2019
0 people found
this helpful
Stephanie has dealt with the recent issue at my property, swiftly and without any hassle. It's been resolved in just a couple of days. Polite and to the point both on the phone and by email. It's nice to know there is someone caring for ...
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Comment on agent fees
Fees are acceptable
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“Dodgy estate agents...”

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May 23,2019
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Dave
By: 'Techno'
May 23,2019
2 people found
this helpful
We are cash buyers and enquired about a property as soon as it appeared on Rightmove. We were told that they didn't have all the details and someone would call back. No call. Chased still no call. A day later found out that the house ...
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“Reliable and efficient...”

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May 22,2019
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Faridah
By: 'David'
May 22,2019
0 people found
this helpful
Faridah did what it said on the tin. She reliable and efficiently did what she said she would do. I am grateful for her help....
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H Brown

Regional Awards won by William H Brown

Individual Branch Awards

Norwich, NR7

Norwich, NR2

Spalding, PE11

Harlow, CM20

Braintree, CM7



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