99% lettings valuation accuracy
98% lettings fee satisfaction
Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ...
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Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700
Latest Reviews
View all Reviews 183
1st Nov 2024
reviewed by 'Sophia'
30th Oct 2024
reviewed by 'Ebony'
29th Oct 2024
reviewed by 'Emily'
29th Oct 2024
reviewed by 'Karl'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 99% | 98% | £345 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 113 | 5 | 35 | 4 | 2 | 0 | 2 | 0 | 21 | 1 |
Areas covered
- ST4
- Stoke on Trent
- ST9
- Burslem
- ST1
- Tunstall
- ST2
- Hanley
- ST3
- Fenton
- ST5
- Longton
- ST6
- Normacot
- ST7
- Penhkull
- ST8
- Hartshill
- Newcastle under lyme
- Trentham
Address
129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
to Rent 26
Images & Videos
Apr 24,2018
Apr 24,2018
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I have several properties mamaged by Wards. I have always found them to be helpful and efficient in all their dealings with me as a landlord and their rates are very reasonable. I would recommend them to anyone looking for a managing agent, whether they ...
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Comment on agent fees
very reasonable
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Apr 24,2018
Apr 24,2018
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Caroline has been assisting me with my property portfolio for a number of years. She is knowledgeable and caring and always wants to ensure both the tenants and me as the landlord are happy. I have always been very impressed by the way she manages ...
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Comment on agent fees
I have been a customer of Wards for many years and feel the fees are very fair.
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Apr 24,2018
Apr 24,2018
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Justin and the team at Wards are a delight to deal with. Warm and friendly, nothing is ever too much trouble. I can rely on Justin and his team to deal with any issues in a timely and cost-effective manner and have never been anything ...
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Comment on agent fees
Extremely competitive; excellent value for money and peace of mind.
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Apr 24,2018
Apr 24,2018
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I have found Justin and Sian very professional and accommodating in their business dealings. Instructions were clear and invoices paid on time....
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Comment on agent fees
Open and clear
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Apr 24,2018
Apr 24,2018
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I have been dealing with Stacey at Wards for about 6 months. She handles the maintenance side of the operation and I have been impressed with her commitment and efficiency in communication, obtaining quotes and representing Wards...
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Good
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Apr 23,2018
Apr 23,2018
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Excellent customer service and always willing to go the extra mile. I've plans to use Justin's team for my next property....
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Apr 23,2018
Apr 23,2018
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I have properties with Wards Management and would definitely recommend Justin and Stacey. Justin will always go a mile extra to sort the things and is always helpful. Stacey is great with communication, no messing around....
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Comment on agent fees
Good.
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Apr 23,2018
Apr 23,2018
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Justin Ward and his team at Wards Property have been managing our property portfolio for 7+ years and have been great....
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Good
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“Justin was very helpful when we first started out and continues to be so. Always gives good advice....”
Apr 23,2018
Apr 23,2018
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Always helpful nothing seems to be too much trouble gives great advice. Great knowledge of the area and great value....
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Comment on agent fees
Good value
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Apr 23,2018
Apr 23,2018
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I have been working and investing in the Stoke area for over 5 years now.
I met Justin back in the times when I first started and he had always spent as much time as he could for both research and assistance regarding the letting side ...
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Comment on agent fees
Their fees are more than competitive. Not a problem on that side at all.
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Apr 23,2018
Apr 23,2018
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Wards have been managing a property for me for around four years and the service is excellent. Replies to emails or calls are prompt and efficient. Any issues with the property are dealt with quickly and changes in tenancy have been easy. Would highly recommend....
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Comment on agent fees
Agents fees are very fair - especially when compared to other Agents
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Apr 23,2018
Apr 23,2018
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Great agent, always receive good communication and prompt execution of works when repairs and maintenance are needed. Would very highly recommend....
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Apr 23,2018
Apr 23,2018
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Justin and his team are always helpful, knowledgeable and efficient. There are a pleasure to deal with and I recommend them....
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Apr 23,2018
Apr 23,2018
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Wards Estate Agents run a very professional ship. They are one of the best Estate Agents I've worked with if not the best. They manage and deal with any queries I may have promptly and effectively....
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Good
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“Worked with wards for several years found them to be a great company to work with. A very forward thinking company...”
Apr 23,2018
Apr 23,2018
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Worked with wards for several years found them to be a great company to work with. A very forward thinking company with a good working ethic...
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Apr 20,2018
Apr 20,2018
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Wards managed by Justin provided excellent advice and support throughout my major refurbishment of 2 shops and 5 flats on Liverpool Road. I would use Wards again without any hesitation if I am purchasing in the area. Justin's team were all polite and excellent....
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Good
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Apr 21, 2018
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(1)
Thank you for the review, and the properties you gave to us were great to manage ...
Dec 07,2017
Dec 07,2017
1
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I have let my properties with Wards for more than 15 years. I have found Justin and his team courteous, professional and with a real 'can do' attitude. I always feel my business matters to them as much as it does to me and that they ...
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Comment on agent fees
Very competitive and value for money
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Dec 07,2017
Dec 07,2017
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What a great company! You could not ask for a better team of staff. Wards take every individual application on is individual merit and help their prospective tenants and tenants as much as they possibly can. I would highly recommend Wards!...
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Good
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Dec 01,2017
Dec 01,2017
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Professional, courteous, friendly and highly efficient, Stacey is the 'go to' person to get the job done.
I would highly recommend Wards Property and Stacey to all....
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Good
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Nov 29,2017
Nov 29,2017
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The two girls have continually kept in touch with me throughout my application process and made it all hassle free !...
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Comment on agent fees
GOOD
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Nov 27,2017
Nov 27,2017
1
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Justin Ward and his team , even though busy and in demand strive to not only meet but exceed their customer expectations . Friendly; helpful and most of all reliable. I live In the area but my property is by the coast, even this is not a ...
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Nov 26,2017
Nov 26,2017
1
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A friend recommended Wards to me after having used them herself to locate a property. Fantastic service, what ever question I asked, they had the answer, nothing was too much trouble. In no time at all I moved into my ideal home all thanks to ...
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Nov 24,2017
Nov 24,2017
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Worked with them for a while as a contractor, I have seen the staff work hard behind the scenes for there tenants and landlords. I have recommended their services to my customers whose properties I have project managed.
I have also seen the staff go ...
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Nov 23,2017
Nov 23,2017
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Brilliant service from this company, lovely staff, highly recommend, will be using again in the future. Good place to,pop in for advice....
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Nov 23,2017
Nov 23,2017
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Extremely helpful, friendly,flexible and very client centred. Justin Ward and his team are excellent property management agents.
You can trust and rely on them to go the extra mile to help.
Despite the popular and heavy demand on them they always make time to ...
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Good
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Nov 23,2017
Nov 23,2017
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I have used Wards over the last 4 years and have found them efficient, helpful, and thoroughly consistent throughout all departments. Most recently the lettings staff managed to let my property on the first viewing meaning I had a turnaround time of less than a week ...
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Good
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Sep 25,2017
Sep 25,2017
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I have used these guys to find me two tenants for different properties that I have. I manage one myself and they manage the other.
Have to say they do a brilliant job. Considering letting them manage the other as dealing with tenants does my ...
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Comment on agent fees
Very fair! Good value for money considering everything they do!
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May 24,2017
May 24,2017
2
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Fantastic company always have any issues regarding my property sorted by the end of play or within a few days. Always kept informed of any issues that could occur and are sorted very quickly. Inspections are very flexible. I would highly recommend....
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Good
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May 24,2017
May 24,2017
2
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I have been a tenant from Wards Property for the last three years, i have found them to be helpful and fast acting when needed.
Happy to recommend to anybody...
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Comment on agent fees
Low fees from this place
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May 21,2017
May 21,2017
2
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Highly recommended always helpful and get back to you. We were with them for over 4 years excellent customer service....
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Comment on agent fees
Low fees compared to estate agents
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Jack
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Tenancy Deposit
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Tenancy Deposit
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation Of Contract((Tenant’s Request)
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents
Best Letting Agent in Stoke on Trent 
Best Letting Agent in ST4 
Best Letting Agent in Stoke on Trent 
