99% lettings valuation accuracy
98% lettings fee satisfaction
Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ...
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Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700
Latest Reviews
View all Reviews 183
1st Nov 2024
reviewed by 'Sophia'
30th Oct 2024
reviewed by 'Ebony'
29th Oct 2024
reviewed by 'Emily'
29th Oct 2024
reviewed by 'Karl'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 99% | 98% | £345 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 113 | 5 | 35 | 4 | 2 | 0 | 2 | 0 | 21 | 1 |
Areas covered
- ST4
- Stoke on Trent
- ST9
- Burslem
- ST1
- Tunstall
- ST2
- Hanley
- ST3
- Fenton
- ST5
- Longton
- ST6
- Normacot
- ST7
- Penhkull
- ST8
- Hartshill
- Newcastle under lyme
- Trentham
Address
129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
to Rent 21
Images & Videos
Jan 30,2020
Jan 30,2020
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The only thing I dislike about owning property is the management side which is why I always use Ward property. They always take great care...
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Oct 17,2019
Oct 17,2019
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Wards have been managing my properties for the last 5 years, and I've always been delighted with the support and service they provide me.
They do a good job looking after my tenants - they are professional, respectful and that their responsibility seriously.
I actively recommend ...
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Jun 24,2019
Jun 24,2019
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Very helpful staff and extremely quick to react to a maintenance problem. Very happy to leave a 5 star review for this company.
Thank you for your help...
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Jun 10,2019
Jun 10,2019
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Currently renting a property with lots of problems that was promised to be sorted before I moved in, lived here a month now and no progress with repairs leaving me with no oven, hob etc.
Rang requently to ask for updates, always get told to ...
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“Kevin is such an amasing agent I have ever came across. He have such an amasing negotiating skills. He helped me to let out my HMO property....”
Oct 27,2018
Oct 27,2018
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I have had my house advertised with wards property for about 6 weeks without any prospect of having a tenant until Kevin took over the house and helped find a company that rented all the 4 bedroom house. Am very happy because I initially thought I made ...
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Comment on agent fees
The agency fee seems reasonable to me.
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Aug 25,2018
Aug 25,2018
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We had 3 houses that needed to be rented in the area at the same time. Kevin was brilliant - acting quickly in helping us get all the properties ready for marketing and letting. One property was rented with an above market rent for the area ...
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Aug 23,2018
Aug 23,2018
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The staff were understanding, friendly and helpful in everyway going out of their way to help us I am very pleased with the service and would defiantly use them again...
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Comment on agent fees
Good
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Aug 21,2018
Aug 21,2018
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The Girls look after my property portfolio and keep me well informed, Never seem to need to chase up and nag like my other agent in another location...
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Comment on agent fees
Fees are very fair
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Aug 21,2018
Aug 21,2018
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Working with Caroline is a great experience from day 1 when I viewed the property. This was the first time that renting and moving was an easy and all I had to think was to bring my luggage and settle in and just feel home.......
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Comment on agent fees
Did not charge me any
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Aug 19,2018
Aug 19,2018
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A professional and efficient service from Wards Property. Justin Ward is a fantastic agent, easy to talk to if there are any issues. Rent is received on time; problems are sorted out quickly. There is also a great team working under Justin, they respond to ...
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Good
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Aug 19,2018
Aug 19,2018
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I am new to letting property in the Stoke area, but Justin and his team have exceeded expectations. They are courteous, responsive and have gone out of their way to help me as I learn my way around. I have found them to be very ...
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Comment on agent fees
Fees are very reasonable.
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Jun 20,2018
Jun 20,2018
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I was doing the facebook advertising for justin at wards property management, they were great to work with, i would recommend them....
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Jun 19,2018
Jun 19,2018
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A well deserved five stars for the guys and his team. They made it easy for us to rent out our previous home without worrying about living a distance away from it. No problem was too small for them to resolve on our behalf. Kevin ...
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Comment on agent fees
Very fair
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Jun 03,2018
Jun 03,2018
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Since commencing using Wards Property Management for my rental property, I have received excellent service.
Their communication is good and prompt, rental statements are complete and sent on time, and any issues with the property are raised and dealt with quickly and effectively.
Would definitely ...
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Comment on agent fees
Fees represent good value for money
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Apr 30,2018
Apr 30,2018
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Brilliant team that work to the highest standards at all times. Professional, well orgnaised and efficient every time. Excellent customer service and communication across the whole team....
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Apr 27,2018
Apr 27,2018
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I've been working with Justin and Wards for over 4 years now and couldn't recommend him or the Wards team enough. Always on there to offer good sound advise and i look forward to working with you more in the future....
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Comment on agent fees
Fees are competitive
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Apr 27,2018
Apr 27,2018
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I met Justin when he undertook a matter of (un)common professional courtesy to drop keys round at a property I bought in auction 8 years ago; it resulted in me going to Justin with the rental on the property and we have worked together on ...
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Comment on agent fees
Competetive
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Apr 27,2018
Apr 27,2018
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Justin has looked after my houses since 2006 and they are always happy to help. i have had no issues with them since that date and would say don't hesitate to get in touch with them...
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Comment on agent fees
fees are very reasonable
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Apr 26,2018
Apr 26,2018
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I've dealt with Ward's for nearly ten years now, and can only highly
praise a congratulate them on the excellent and professional service they provide to landlords and tenants alike....
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Comment on agent fees
Very good
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Apr 26,2018
Apr 26,2018
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All Sales and Management staff very friendly and great to work with. We have sometimes let them down but they have always supported our business, Thanks Team...
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Comment on agent fees
OK
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Apr 26,2018
Apr 26,2018
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Justin and Stacey are insightful, helpful & provide high levels of customer service always. They aim to make everyone happy - the tenant, buyer, landlord, seller & even the handyman. Great service!...
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Comment on agent fees
Fees are good price
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Apr 26,2018
Apr 26,2018
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I've been dealing with Wards for over 3 years now and they are a great to deal with. The team have evolved over the years and now there are processes in place which has really helped smoothen things out. Justinhas always been very helpful and goes ...
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Comment on agent fees
Wards fee's are in align with most of the other agents in the area.
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Apr 25,2018
Apr 25,2018
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Have been dealing with Wards for just over 4 years and have always found them to be a pleasure to deal with. They resolve defects sent to them in appropriate timescales, and communicate with us if there are any issues. Friendly and helpful staff also....
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Apr 25,2018
Apr 25,2018
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I have dealt with Stacey on several occasions and have found her to be efficient and resolves issues with minimum fuss. I would definitely recommend Stacey and this agent to anyone....
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Good
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Apr 25,2018
Apr 25,2018
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I met Justin in 2014 and he provided me with great advice on the rental market and buying in Stoke. His advice was very good and he has managed my property ever since. He is quick to resolve issues and has significant knowledge of the Staffordshire ...
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Comment on agent fees
Fees are competitive in the market.
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Apr 24,2018
Apr 24,2018
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Used Wards property as it was referred by a freind and from the second I walked in all the staff were really polite and helpful. They answered all my questions without hesitation and made me feel completely at ease....
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Comment on agent fees
The agents fee is the lowest around so really couldn’t complain
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Apr 24,2018
Apr 24,2018
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I have dealt with Justin on numerous occassions. I find him curteous and professional at all times. Work is organised and carried out without delay and to a very high standard.
I would highly recommend his services.
Stephanie craig-stephens...
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Good
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Apr 24,2018
Apr 24,2018
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Always get things dealt with straight away extremely helpful amazing customer service very customer orientated great attention to detail superb....
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Comment on agent fees
Goid
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Apr 24,2018
Apr 24,2018
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Wards Property Management, are an excellent Company to work alongside. We have worked closely with them for the last 5 years and during this time we have always found them to be very helpful , professional, efficient and well organised. They deal with all issues promptly and ...
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Comment on agent fees
Very Good
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Apr 24,2018
Apr 24,2018
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I've been working with Wards for the past 4 years, and they've always been very supportive. Offering me great advice and going out of their way to look after my properties. As an out-of-town landlord, their help has been invaluable....
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Tenancy Deposit
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Tenancy Deposit
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation Of Contract((Tenant’s Request)
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents
Best Letting Agent in ST4 
Best Letting Agent in Stoke on Trent 
