99% lettings valuation accuracy
98% lettings fee satisfaction
Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre ...
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Based in the heart of Stoke on Trent, Wards Property Management offer an honest and competatively priced property management service. Our knowledgeable and dedicated team have many years of lettings experience and are always on hand to answer any queries you may have. Our Prime position in Stoke town centre offers excellent coverage for the Five Towns of the Potteries. Offering a No Let, No Fee service, why not give us a try, call Wards today on 01782 848700
Latest Reviews
View all Reviews 183
1st Nov 2024
reviewed by 'Sophia'
30th Oct 2024
reviewed by 'Ebony'
29th Oct 2024
reviewed by 'Emily'
29th Oct 2024
reviewed by 'Karl'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 99% | 98% | £345 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 113 | 5 | 35 | 4 | 2 | 0 | 2 | 0 | 21 | 1 |
Areas covered
- ST4
- Stoke on Trent
- ST9
- Burslem
- ST1
- Tunstall
- ST2
- Hanley
- ST3
- Fenton
- ST5
- Longton
- ST6
- Normacot
- ST7
- Penhkull
- ST8
- Hartshill
- Newcastle under lyme
- Trentham
Address
129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
to Rent 26
Images & Videos
May 07,2024
May 07,2024
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I have been on the property for almost 2 years and it's been awesome, no hidden charges or unnecessary issues, Caroline most especially is very prompt to every necessary requests. I would recommend Wards property over and over again....
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May 07,2024
May 07,2024
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The team at Wards are super-helpful, always available and professional. Caroline manages tenants in a caring but firm way - I feel like my properties and tenants are in good hands!...
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May 07,2024
May 07,2024
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I have been working with wards for now 13 years and I always recommended them. Thanks everyone, and thank you Caroline for all the help on the ground!...
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May 06,2024
May 06,2024
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Amazing Company. Helpful and considerate and professionalism is topnotch. Excellent...
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May 06,2024
May 06,2024
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It was absolute pleasure working with Caroline.
She made the whole experience easy and was always available to answer all my questions.
I will definitely recommend her....
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May 06,2024
May 06,2024
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They manage majority of my properties. Justin top person always willing to go extra mile, Kim always dealing with any challenges arise and find solution, Caroline getting tenants on board and making sure they behave and of course the rest if the team working in ...
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May 06,2024
May 06,2024
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Caroline has shown exceptional knowledge in handling tenancy issues. Have always relied on her guidance....
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May 06,2024
May 06,2024
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Caroline got my house rented in no time.....suitable long term tenant ! Thank you....
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May 06,2024
May 06,2024
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Thank you Caroline for all your help and support over the years....
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May 06,2024
May 06,2024
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Caroline Dunnard is a very experienced, knowledgeable and helpful Lettings lady, she’s more than just a Lettings agent. Caroline knows the area inside out, can find you a tenant really quickly.
Justin Ward is the owner with a difference he’s also a local ...
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“Seamless Solutions: Ward Property Delivers Superb Service for Tenants and Homeowners Alike...”
Apr 30,2024
Apr 30,2024
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Ward Property offers superb services and boasts a team of friendly staff who not only assist tenants in finding their ideal home but also excel in helping homeowners find reliable tenants. With their seamless process and welcoming atmosphere, Ward Property makes the task of both ...
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Apr 06,2024
Apr 06,2024
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Caroline called to do our property inspection today. We've lived here for almost 16 years (dealing with several different property agents along the way) & we genuinely feel she's the 1st person to take or concerns seriously.
Our 1st time meeting Caroline & if we could give more ...
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Dec 13,2023
Dec 13,2023
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I have rented 3 properties through Wards over the past 15 years and I can’t thank them enough! They’ve always gone above and beyond and really looked after me. I can highly recommend renting through them and I wouldn’t rent from anyone else...
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Oct 11,2023
Oct 11,2023
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Contacted them to look at my inherited family terraced house in Stoke, because they solved problems arising from next door when my family were living there, even though we were not their clients at the time. Justin and his team afforded me a lot of ...
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Aug 22,2023
Aug 22,2023
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Really helpful pleasant company to deal with. Nothing is a problem to them. Staff are always polite....
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Jul 08,2023
Jul 08,2023
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Best company I've dealt with, everyone so professional and helpful...
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Jul 05,2023
Jul 05,2023
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Very polite, and professional nothings too much trouble, great properties...
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Jun 29,2023
Jun 29,2023
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Wards Property is a fantastic company, offering online viewings for their properties, which provides flexibility and gives tenants a good chance to decide whether or not they actually want to make a visit the property
They are kind, very professional, and very quick to respond. ...
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Jun 29,2023
Jun 29,2023
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Absolutely amazing agents! Hands down the best in town!!! Thanks a lot for always caring for us :)...
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Jun 29,2023
Jun 29,2023
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Excellent service always professional and answer questions in a timely manner. Highly recommended...
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Jun 29,2023
Jun 29,2023
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Great company to use as the staff are extremely helpful and knowledgeable. They make you feel comfortable from the moment you walk in through the door and even on the phone. Also very quick to amend any problems that you may have...
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Jun 29,2023
Jun 29,2023
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Have rented a property from wards for the last three years always very fast at making repairs and very friendly staff in the office especially Jack...
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Jun 29,2023
Jun 29,2023
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Fantastic staff, excellent service, always very helpful, highly recommend and very professional...
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Jun 29,2023
Jun 29,2023
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Great letting agency and the wards team are always on hand to offer assistance and the level of service the Justin and the team provide is outstanding...
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Jun 27,2023
Jun 27,2023
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Jack is an absolute asset to Wards. He has been so helpful and attentive throughout with looking after my property, his dedication and passion for the job shone through. Thank you, Jack, keep doing what you are doing...
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Jun 05,2023
Jun 05,2023
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No words can justify all what I need to explain about WARDS PROPERTY. All their staffers are very polite, professional, and they are always ready to go extra mile to delight customers, especially Caroline. She is a valuable asset to WARDS PROPERTY.
WARDS PROPERTY IS ...
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Jun 06, 2023
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Thank you for your kind words :) Appreciated ...
Apr 25,2023
Apr 25,2023
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The letting team has been very helpful and responsive to my requests and enquiries during the past years. They have continuously improving their work processes to upgrade their service and communicate regularly with their customers....
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Mar 08,2023
Mar 08,2023
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We are very pleased with the attention we've had after our longstanding tenant moved out. Thank you to Caroline who has been fantastic at finding us a new tenant very quickly and also at dealing with time wasters. Thanks also to Kim for all of ...
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Feb 16,2023
Feb 16,2023
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Appreciate the virtual call with Justin, which helped me understand more about the work put behind scenes by his team, from negotiating of rental contracts, day to day operations/maintenance of the property, to ensuring landlord receives timely rental statements....
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Aug 15,2022
Aug 15,2022
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As a landlord, I’m very pleased with Justin’s knowledge and advice he has been giving me for the past 2.5 years he is very helpful and provides excellent Customer Service. Thank you Justin for everything....
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Justin
(105)
Kim
(35)
Mellodi
(27)
Caroline
(24)
Jack
Sam
Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit (per tenancy)
One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
Security Deposit
Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.
Tenancy Deposit
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Tenancy Deposit
Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.
Unpaid Rent
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Lost Key(s) or other Security Device(s)
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).
Variation Of Contract((Tenant’s Request)
Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
Change of Sharer
Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination
Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents
Best Letting Agent in Stoke on Trent 
Best Letting Agent in ST4 
Best Letting Agent in Stoke on Trent 
