58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
Latest Reviews
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13th Jul 2021
reviewed by 'Edyta Dobosz'
12th Jul 2021
reviewed by 'Akil'
2nd Jul 2021
reviewed by 'Debie'
17th Jun 2021
reviewed by 'Kerry'
11th Jun 2021
reviewed by 'Kris'
11th Jun 2021
reviewed by 'Ogbonna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 63% | £110,000 | £420,000 |
| Lettings | 75% | 42% | £575 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 5 | 57 | 10 | 167 | 21 | 96 | 15 | 36 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Sep 13,2013
Sep 13,2013
1
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this helpful
Clare was helpful and professional throughout the whole transaction. Contrary to my previous experience with other Letting Agents, Clare returned my phone calls promptly even though it was evident that she was extremely busy. She dealt with every query I had in an intelligent and ...
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Sep 14, 2013
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Thank you for taking the time to leave this review. We look forward to dealing with any queries you may have in the future. Clare Sheffield Letting Manager ...
Sep 10,2013
Sep 10,2013
2
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this helpful
this helpful
David was a great help during the negotiation stages and helped us to achieve our goal right through to the end. He remained available after the sale was agreed right up to completion.
Abbie was, at all times during the sale, polite, welcoming and informative.
...
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Sep 10, 2013
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Dear Andrew, Thank you for your great feedback regarding the service you received from David and Abbie at our Rochester office. I am so pleased to hear they kept you updated throughout, from agreeing the sale to moving in. Please do not hesitate to call if we can be of any further help in the future. kindest regards Sam Dalton, Group Partner, Ward & Partners ...
Sep 10,2013
Sep 10,2013
2
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this helpful
this helpful
I would just like to say that I am most grateful for the help that Rachel has given me over these past few months, she has been a godsend and mot helpful, always polite and always called me back when I left a message. I ...
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Sep 10,2013
Sep 10,2013
1
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James, Kate, Ali, Laura & Kim formed a great team that set up and expedited the sale of this property in a very professional manner. The whole team were sensitive to the needs of the elderly owner and helped to manage the transition. We have no ...
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Sep 10, 2013
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Hello! Thank you for your terrific feedback regarding our sales and progressing team at Walderslade office. They will be so pleased to hear you were happy with the service and would love to serve you, your family, friends in the future! Warm regards, Sam Dalton, Group Partner, Ward & Partners ...
Sep 06,2013
Sep 06,2013
1
people found
this helpful
this helpful
We received frequent professional email alerts/updates and calls in regards to properties and were shown round a number of suitable homes by knowledgeable, courteous staff members. Once the offer had been accepted we had frequent updates and their own sales progressor helped no end ...
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Sep 10, 2013
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Thank you for taking the time to add these very nice comments which are very much appreciated. I am very pleased that you were happy with the service tou recieved and I will make sure to pass on your comments to Katie and the team. Regards, Jason Bunning,Group Partner ...
Sep 04,2013
Sep 04,2013
3
people found
this helpful
this helpful
I would like to say how helpful and thorough sukh has been since dealing with the letting through this agency. Sukh has made it a priority for me to view and agree the contract in a short space of time as requested. He has managed ...
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Sep 04,2013
Sep 04,2013
1
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The whole way through Kenny kept me informed, from when i put in my offer to completion on the property. Unlike other Estate agents Ward and Partners have kept me informed the whole way through and chased everything up like i have asked. On a ...
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Sep 04, 2013
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Hi Michele, thank you for your kind feedback regarding Kenny, our Manager at our Chatham office. I know customer service is of utmost importance to Kenny and he will be pleased to hear you you were happy with how your purchase and how you were dealt with by him. I am sorry to hear the other staff were not as helpful and will pass your comments onto them so they can learn to make the experience of buying a more pleasurable one. Thank you again, kind regards Sam Dalton, Group Partner, Ward and Par ...
Sep 04,2013
Sep 04,2013
1
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this helpful
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Our overall experience with Wards is best described as satisfactory. Although the staff are very friendly getting hold of anyone to update us or answer our questions was problematic. On a few occasions we left a message for the office manager to call us but ...
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What agent could do to change your mind?
returned our calls or at least passed the message on to the intended partyAttached Filesnbsp;
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Sep 20, 2013
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Mr and Mrs Field
I am sorry to hear of the issues you had when dealing with our Ashford office. The team will be disappointed that the service levels did not meet your expectations. If you would like to provide more detail to me my email address is [email protected]. I wish the best of luck with your move.
Kind regards Garen Taylor, Group Partner ...
Sep 03,2013
Sep 03,2013
1
people found
this helpful
this helpful
Having worked with wards of ramsgate for a while. With good results, I met David Votta in the course, of both renting ourselves, and letting a rental. He turned out to be both knowledgeable, and extremely helpfu. Nothing is too much trouble for him, and ...
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Sep 02,2013
Sep 02,2013
1
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While undertaking a fairly lengthy search for the right property in Deal, Matthew was unfailingly helpful and accommodating in arranging viewings etc. He was very likeable, friendly, honest and professional in his approach - demonstrated by such actions as always phoning when he said he ...
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Aug 30,2013
Aug 30,2013
1
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Demi and the team from Deal, James, Amy, Matt were the most professional and more importantly dedicated team of people. Demi's attitude and attentiveness to problem solving the issues on not only my house sale but also that of my Mothers sale were exemplary. I ...
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Sep 10, 2013
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Dear Mrs McConnell,
The pleasure was all ours. Thank you for your kind comments about our Deal office - I am glad you found the team helpful. We understand that the process can be a stressful one and Demi's role as a Sales Progressor is a vital one to ensure that we can help you from the start to the finish.
Regards,
Jason Bunning, Group Partner, Ward and Partners. ...
Aug 30,2013
Aug 30,2013
1
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this helpful
this helpful
Very satisfied with marketing of the property and amount of viewings arranged. Continuos feedback from viewings by both email and letters. Always returned phone calls promptly. Made the whole selling experience problem free. Would certainly use them again....
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Sep 23, 2013
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Lila
Thank you for you kind comments about the service received from our Snodland office. Jane and her team are there to help take the hassle away and i am delighted it was all stress free for you. It is always nice to hear that a customer is happy to use us again and we look forward to doing business with you in the future. In the meantime , enjoy your new home.
Kind regards, Garen Taylor, Group Partner ...
Aug 30,2013
Aug 30,2013
5
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this helpful
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I have always had a very good experience with Estelle and Sukh. They always returns calls and deal with any issues very well. I would like to highlight that Estelle has in my opinion excellent customer care skills. She is patient and listens, then manages ...
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Sep 04, 2013
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Dear Sue,
Thank you for taking the time to comment on the service you have received from Me (sukh) and Estelle at the Dartford lettings office. It is always nice to hear positive comments about thhe team. It is always a pleasure renting your property out and having a landlord that is very easy to work with.
I look forward to speaking to you soon.
Thanks
Sukh Uppal
Lettings Manager ...
Aug 30,2013
Aug 30,2013
2
people found
this helpful
this helpful
From the outset to final exchange of keys we had excellent service from Ward and Partners. Viewings were arranged to be at convenient times for ourselves and had 3 separate viewings (including 1 after we had agreed to rent the property). All our questions were answered in ...
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Aug 29,2013
Aug 29,2013
2
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Kenny and his team did a good job selling my house in Chatham, thanks to the boys and girls...
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Aug 30, 2013
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Hello Gary, thank you for your positive comment regarding Kenny and team at Chatham. We were only delighted to help! Good luck for the future and we hope we have the opportunity to look after you again. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 29,2013
Aug 29,2013
1
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1) Professional, proactive and friendly service from the outset and throughout the whole sales process. Special thanks to Lee Wilson for his seemingly boundless enthusiasm and efforts in this respect.
2) A realistic valuation that did not artificially get our hopes up (or vice versa)
3) Produced fantastic ...
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Aug 28,2013
Aug 28,2013
3
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Was very wary of estate agents as I have had several previous agents promising the world, but not delivering. I chose Wards as a last resort. I wish I had gone with them in the first place, as they were honest about the pricing of ...
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Sep 06, 2013
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Debbie. Thank you for your comments regarding the excellent service you received from our Ashford office. It is always pleasing to recieve acknowledgement for a job well done. I will certainly be passing on your thoughts to the the team and hope that we can do business with you again in the future. Kind regards. Garen Taylor, Group Partner ...
Aug 27,2013
Aug 27,2013
0
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I found ward and partners at canterbury very good they arranged my mortgage and sold the bungalow that I had renovated Very quickly even though we had some problems.
My biggest problem is that they promote XXXX solicitors to whom I have not got one ...
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Aug 26,2013
Aug 26,2013
0
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We should like to commend Demi Crick on her excellent efforts in ensuring that our flat was eventually sold after a very difficult 9 months!...
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Aug 23,2013
Aug 23,2013
0
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A very attentive professional service from Katie and Colin. They took time to make us feel welcome to the area and we felt valued customers.
I wasn't sure if we could get a mortgage but Colin put us at ease and the mortgage application and ...
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Aug 19,2013
Aug 19,2013
0
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Laura and Kim assisted us with the purchase of our house by constantly liaising with and chasing solicitors and estate agents. They were our 'go to point' nearly every day leading up to the exchange and completion date. They delivered on our requests as much ...
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Aug 19,2013
Aug 19,2013
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We have dealt with David previously and he was very determined to find us a tenant. He didn't waste any time in marketing the property. He beat the competition and as usual his service resulted in us using Wards to manage the property as well. ...
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Aug 16,2013
Aug 16,2013
5
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I visited Ward with my elderly father who wished to sell his house to purchase a bungalow. We told the staff that all communication was to be through me his daughter he did not want to have one agent as he had chosen another on ...
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What agent could do to change your mind?
The agent could have taken on board what we as the customer actually wanted and when questioned not to resort to shouting at me the customer but actually try to rectify things. The branch manager if he tells me he is walking a hundred yards down the street to another agents to try and rescue a property that we are losing down to his staffs actions could actually do that.Attached Filesnbsp;
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Aug 19, 2013
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Dear 'Beware', I am saddened to hear your comments regarding one of our branches and would most certainly like to investigate your concerns further. There is nothing more important to me than customer satisfaction, unfortunately I am unsure as to who you are as you have titled yourself anonymously and would ask you to please contact me directly at [email protected]. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 16,2013
Aug 16,2013
4
people found
this helpful
this helpful
Mr Batchelor was professional at all times. He gave a realistic valuation but worked very very hard to achieve the best rent. He was polite, cheerful and kept me well informed of progress. He explained everything clearly and fully. Would be confident in recommending Wards ...
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Aug 16,2013
Aug 16,2013
2
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A very attentive professional service from Katie and Colin. They took time to make us feel welcome to the area and we felt valued customers.
I wasn't sure if we could get a mortgage but Colin put us at ease and the mortgage application and ...
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Aug 19, 2013
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Dear Mark & Sonia, thank you for generous comments regarding the attentive and professional service you experienced from Katie & Colin at our Walderslade office. How disheartening to find the offer on your first home fell through, however, I always believe everything happens for a reason, and I am confident this new home is 'the one!' We pride ourselves on our team work and communication skills, both in our offices and in an our group, we don't always get it right but I am so pleased we delivere ...
Aug 16,2013
Aug 16,2013
0
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Keen to get my property let I was happy when the agent offered to visit my flat and provide me with a list of prioritised Improvement suggestions to get things up to scratch. There was lots to do and being able to use the agents ...
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Aug 14,2013
Aug 14,2013
1
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managed letting service is appaulling.no notification of late payment.retention of rent to keep in Arun estates accounts for days after as they wont do instant transfer and wont bacs till it suits them.advice to landlords- gofor intro fee only as there is ...
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What agent could do to change your mind?
back office support and operationAttached Filesnbsp;
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Aug 19, 2013
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Mr Brunning, thank you for your post regarding our accounting procedures. It is always disappointing to receive negative feedback, especially so after we had advised you that the delays you have experienced in receiving the rent related to the late payment of the rent by your tenant, it would also be fair to say that your comments are inaccurate, unfounded and unhelpful and that all payments have been made within our contractually agreed timeframes. With that said I am sorry you felt it necess ...
Aug 14,2013
Aug 14,2013
3
people found
this helpful
this helpful
Matthew made my first time as a landlord so easy and stress free. He did a brilliant write up of my property on the website. And found me a tenant with in 2 days of viewings. He has been more than helpful with his advise and ...
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Aug 16, 2013
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Hello Alicia, Thank you for the review and custom. If we can be of any further help please feel free to contact us. Thank you again. Matthew Pattenden MARLA Lettings Manager ...
Aug 14,2013
Aug 14,2013
3
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the sale was very lengthy , not due to ward and partners and the team were very helpful and supportive during the 6 months it took to complete...
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Aug 14, 2013
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Dear Lex, thank you for taking some time to write some feedback about our Rochester team. I am so sorry to hear your purchase took so long, how frustrating! I am pleased the team were helpful and supportive throughout and will pass on your comments. Whilst you said Ward & Partners were not the reason the purchase took so long, I would still be really keen to hear why it took so long to see if there is anything to be learned from the process so we can maybe put something in place or change someth ...
Aug 13,2013
Aug 13,2013
2
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this helpful
Fantastic service provided by all at Ward and Partners Gravesend. We actually bought this property from them 2 years ago as well. They provided such a good service then that we went back to them to sell our property. We received offers from day one and ...
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Aug 13, 2013
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Dear Sophie, thank you coming back to us and allowing us the opportunity to look after you again. I am so happy to hear our Gravesend team provided you with such great service when you bought through us before and in selling your home this time round. I am really pleased Deana looked after you so well once we sold it so quickly. The role she plays is pivotal in getting a sale / purchase through smoothly and quickly. It can also be a somewhat thankless and stressful task. She will be delighted to ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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