58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
Latest Reviews
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13th Jul 2021
reviewed by 'Edyta Dobosz'
12th Jul 2021
reviewed by 'Akil'
2nd Jul 2021
reviewed by 'Debie'
17th Jun 2021
reviewed by 'Kerry'
11th Jun 2021
reviewed by 'Kris'
11th Jun 2021
reviewed by 'Ogbonna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 63% | £110,000 | £420,000 |
| Lettings | 75% | 42% | £575 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 5 | 57 | 10 | 167 | 21 | 96 | 15 | 36 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Nov 12,2013
Nov 12,2013
0
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I registered electronically but Ward followed this up promptly with a phone call when Hayley established what type of property I was looking for rather than just using a tickbox. They were proactive- I received regular calls as well as emails. Hayley and Danny were ...
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Nov 11,2013
Nov 11,2013
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We had already sold our current home through Rochester Branch and were referred to this branch for the letting side.
From day one Laura has been a truly professional, cheerful friendly, knowledgeable and supportive member of staff.
I am quite an anxious person and I ...
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Nov 11,2013
Nov 11,2013
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Alex was a great help and made the process of moving into or new property very easy. When we had any queries he was very fast at helping us out and responding. I would recommend him and ward and partners to all friends and family....
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Nov 11,2013
Nov 11,2013
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We used this branch to sell our property and by chance we found a suitable property through this branch as well. The vendors were not resident, one living in Africa, which meant a long communication chain, The viewings were all dealt with by the branch. ...
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Nov 11,2013
Nov 11,2013
3
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All of the staff at Ward & Partners were very helpful, professional and of great assistance with the purchase of our new home and as i am a property developer know how difficult some agents can be but i truly endorse my comments and dealings with ...
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Nov 10,2013
Nov 10,2013
3
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Matthew has been a fantastic help with the management of our rented property. Having never rented a property before I have had lots of questions and concerns, and Matthew has taken the time to speak to me over the phone or come out to the ...
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Nov 11, 2013
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Dear Jess, Thank you for talking the time to place a review. I'm delighted to read your comments regarding myself and my team. Thank you for your custom and If we can be of any help feel free to contact me.
Kind Regards
Matthew Pattenden MARLA - Lettings Manager ...
Nov 07,2013
Nov 07,2013
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Jodi was a very friendly voice on the other end of the phone, keeping us informed of what was happening all the time and helping us get through a frustrating time with the solicitors holding us up....
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Nov 07,2013
Nov 07,2013
3
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I recently visited Wards in Ashford Kent as I am currently renting and myself, partner and baby wwere hoping to buy our own property. I mainly dealt with Julia who was beyond helpful but every other member of staff I dealt with was also excellent. ...
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Nov 12, 2013
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Thank you for your kind feedback Alex. We are working very hard to put clear water between us and our competitors and I hope I can help you in the future when the time is right. Any personal recommendations are much appreciated. ...
Nov 05,2013
Nov 05,2013
3
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Everyone I dealt with were clear, efficient, polite and understood exactly the kind of tenant I was looking for. It took all the stress out of finding the 'right tenant' and all in all was a job well done. I would definitely use them again ...
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Nov 06, 2013
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Hello Rowena,
Thank you for your review.
I wish you all the best with your new tenant, and if there is anything we can do please feel free to contact us.
Kind Regards
Matthew Pattenden MARLA
Lettings Manager ...
Nov 05,2013
Nov 05,2013
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Laura Cale was a star from the beginning. Every time we presented another problem for her she dealt with it and carried on. Her manner was cheery, patient and helpful and she guided us through, even though I know we were a pain! But she ...
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Nov 01,2013
Nov 01,2013
1
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Sold my home with ward and partners after a split with my husband. I was kept updated by Abbie David and nick thru out the process and made it a whole lot easier. Mel done most of the viewings and always made me feel comfortable ...
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Nov 16, 2013
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Thank you for lovely feedback regarding our team at Rochester. I am so pleased they looked after you and made the process much easier. To know we achieved this means alot. We wish you all the best for the future, kind regards, sam dalton, Group Partner, Ward & Partners ...
Nov 01,2013
Nov 01,2013
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Laura was very helpful and always willing to discuse any problems. Constantly updating with possible properties. After finding a suitable property the process was relatively quick and painless. I spoke and elt with several members of staff during the completion of the lease, all were ...
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Oct 30,2013
Oct 30,2013
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Personable; quick response, needed a little guidance on property values in an upwardly mobile market, very good sales particulars and excellent photograph. Made a quick sale and then kept me in the picture. Kenny needs to improve his hand writing!...
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Nov 18, 2013
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Dear John, thank you for your feedback. I am really pleased you liked how we market our homes, particularly the quality of our photograpghs and brochures. So many customers underestimate just how important these key features are. Attractive photos helps generate more customer enquiries which in turn leads to more viewings, more offers and a better selling price. Good luck for the future! Kind regards Sam Dalton, Group Partner, Ward & Partners
P.S I also agree Kenny needs to improve his handwri ...
Oct 29,2013
Oct 29,2013
2
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Alex went out of his way to help. Even got himself or Matt to show me the property on their day off. They were very helpful and I would recommend them completely...
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Nov 06, 2013
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Dear Michelle, Thank you for your review and custom. If me or Alex can assist in the future, please feel free to contact us. Thank you again and Kind Regards Matthew Pattenden MARLA - Lettings Manager ...
Oct 29,2013
Oct 29,2013
1
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Since I have signed contract with Ward & Partner I recognised David as a valued member of Rochester branch by always being someone I could count on with very strong personality which is reflected in his calm attitude toward any situation. I needed him often to ...
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Nov 16, 2013
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Dear Magdalena, thank you so much for wonderful feedback regarding David, our Branch Manager at our Rochester office. He tries so hard to give excellent service and make the process of buyong and / or selling as easy and stress free as possible. I am so glad he looked after you well! He will be delighted to know you were so pleased too. Good luck and we look forward to helping you again you again soon, All the best, Sam Dalton, Group Partner, Ward & Partners ...
Oct 29,2013
Oct 29,2013
1
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I have recently sold a property by Tender through Ward and Partners Sheerness I found the whole experience very professional I was kept up to date with all Viewings, Web site hits by both email & a monthly letter. The staff were always available if I ...
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Oct 29,2013
Oct 29,2013
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Darren O'Conner is an excellent mortgage adviser. Even though we purchased a house through Miles & Barr we still used Darren as he seemed to know what he was talking about. He also advised the best way forward in getting a mortgage as it seems to ...
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Nov 04, 2013
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Thanks so much for this great feedback .Experience counts for a lot where mortgages are concerned and Darren has a habit of giving the very best advice to our customers. I hope you are very happy in your new home, (and buy through Ward and Partners next time!)
All the best, Jason Bunning, Group Partner. ...
Oct 29,2013
Oct 29,2013
2
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I have had a really good experience with Ward. Alex in particular goes above and beyond the call of duty! He responds to any concerns very promptly and always sorts them out. Alex is both highly professional and very friendly. Thanks!...
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Nov 06, 2013
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Dear Sharon P, Thank you for your review. I'm delighted to hear such comments regarding Alex. Thank you for your continued custom. Kind Regards Matthew Pattenden MARLA - Lettings Manager ...
Oct 28,2013
Oct 28,2013
1
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Just want to say big THANK YOU to David Jueno for his professional, customer focused service, and selfless help, not only with the sell with my property but with helping me finding short let property when I desperately need it. I am beginning to build ...
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Nov 16, 2013
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Dear Paul, Thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Branch manager at Rochester. They will be really delighted to hear they have been able to help. Good luck and hopefully we can help add some more to your growing portfolio! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Oct 27,2013
Oct 27,2013
2
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This was the first time I used Ward & Partners to rent out my flat and I have to say I was very impressed. From the first phone call to enquire about the letting services they offer to the day my tenant moved in the team ...
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Oct 26,2013
Oct 26,2013
1
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This was the first time that I had let my property and I was understandably cautious, but Matthew and his lettings team were in constant contact to discuss the type of tenants I would accept and to reassure me of their support. From searching for ...
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Nov 06, 2013
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Dear Martin P, Thank you for your review. I'm delighted that you found the serice I and my team offered. I truly beleive in offering a service that makes our customers experience a positively memorable one.
I thank you for your custom and am here if you require any help in this process.
Kind Regards
Matthew Pattenden MARLA - Lettings Manager ...
Oct 26,2013
Oct 26,2013
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The team as a whole and in particular Ash and Deana went over and above their remit and dealt with stressful situations brilliantly. Their response to any query was always efficient and empathic. Without their support the sale of my father's house would not have ...
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Nov 18, 2013
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Dear Emma, thank you for your lovely feedback regarding our Sales Progressor Deana & Marketing Consultant Ashley at our Strood branch. I am so pleased they were to help you through what can sometimes be a stressful process. I am also pleased to hear they achieved really a good price for your property. The way we advertise our properties and the experience of our sales team are the main ingredients to achieving a good price in any market place. Good luck for the future and if we can be of any fur ...
Oct 25,2013
Oct 25,2013
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James was very clear in explaining everything to us. He was always available to see us or to speak on the telephone should we have a query. Kim was very good in keeping us informed on the position of sale. The whole team was very ...
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Nov 18, 2013
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Dear Mrs Yard, thank you for taking the time to post some feedback regarding the service you received from James and Kim at our Walderslade office. Keeping buyers and sellers updated and helping them through the process is of the utmost important to the team and they will be pleased they were able to reduce the stress that this process can cause on occasions. if we can help again in the future, please do not hesitate to call. Kind regards, Sam Dalton, Ward & Partners, Group Partner ...
Oct 25,2013
Oct 25,2013
2
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My wife and I have found the service from Wards to be excellent. In particular Alex has always been attentive and helpful. He certainly does get things done and I now just go to him with any problems. There is no doubt in my mind ...
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Oct 24,2013
Oct 24,2013
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After my property had been on the market for over 6 months with another agent, with hardly any interest, I was beginning to lose hope that I would ever sell my flat. I had initially enquired about selling my flat with Ward and Partners but decided ...
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Nov 04, 2013
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Hi Miss H, Thanks for taking the time to give some really positive feedback. Shane and his team seem to work around the clock to help our customers achieve their dreams and prove that not ALL agents are the same.
Thanks again, Jason Bunning,Group Partner. ...
Oct 24,2013
Oct 24,2013
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Abi is extremely professional and timely in all dealings with me. She responds to emails and calls to ensure I understand everything. I am pleasantly surprised by the service that I have received from her and her team....
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Oct 23,2013
Oct 23,2013
2
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Alex was very helpful in finding my property. He showed me round at short notice and detailed all the works which were due to take place in the flat. Then he gave me time to think about it before a follow up call. There was ...
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Oct 22,2013
Oct 22,2013
2
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Alex was very professional,efficient and friendly. I was very impressed with his attitude and go helpful he was. He answered all our questions and helped us whenever he could. He was extremely reliable and was always on the ball. Many thanks to Alex who ...
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Oct 22,2013
Oct 22,2013
3
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Firstly I bought my property through Ward & Partners a couple of years ago for the purposes of renting it out. They were so helpful. They found me a tenant immediately. I have never had any problems with them. Any issues the tenants have had have ...
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Oct 22,2013
Oct 22,2013
2
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The boys where so helpfully in helping us find a new family home.they where open to help with any questions we had and went that extra mile to help us.they where friendly and welcoming but still very professional.will definitely use ward and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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