Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

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Latest Reviews

 View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
“We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us ......”
12th Jul 2021
reviewed by 'Akil'
“After a long search for property in past few months, I finally came across Keshal, who found perfect flat for ......”
2nd Jul 2021
reviewed by 'Debie'
“Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again ......”
17th Jun 2021
reviewed by 'Kerry'
“Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i ......”
11th Jun 2021
reviewed by 'Kris'
“We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They ......”
11th Jun 2021
reviewed by 'Ogbonna'
“My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Wards Branches (view all 44)
Ashford, TN24
Barnehurst, DA7
Bearsted, ME14
Birchington, CT7
Broadstairs, CT10
Canterbury, CT1
Chatham, ME4
Cliftonville, CT9

“The property was advertised with an offer, I contacted this ......”

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Nov 25,2013
Minithumbdown
By: 'McDowall'
Nov 25,2013
4 people found
this helpful
The property was advertised with an offer, I contacted this estate agent to make a better offer, they asked me to send details of proof of funds, this was sent over to them via e-mail, after this time I never heard anything and Joseph would ...
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What agent could do to change your mind?
Kept in contact with me, returned calls, be truthfull and do not waste my time
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“Having dealt with a number of local agents and been ......”

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Nov 25,2013
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Laura
By: 'Gaynor'
Nov 25,2013
0 people found
this helpful
Having dealt with a number of local agents and been disappointed it was a great relief to find Laura. She Is extremely knowledgeable in her field and was always approachable when problems, be them large or small, arose. I have always felt that Laura has ...
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“Kenny gave absolutely excellent service. Friendly, Professional and willing to ......”

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Nov 25,2013
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Kenny
By: 'Janet'
Nov 25,2013
0 people found
this helpful
Kenny gave absolutely excellent service. Friendly, Professional and willing to help with any problem. Leah and Kim of the progressors department worked very hard to push the sale through....
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By: Sam Dalton
Dec 05, 2013
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Dear Janet, thank you for your wonderful comments regarding Kenny our Manager at Chatham, and our Sales Progressors, Laura & Kim. To hear they gave you friendly, excellent service is brilliant to hear and they looked after you well. Congratulations on your sale and we all hope to be able to help you again in the future. kind regards Sam Dalton, Group Partner, Ward & Partners, ...

“I would score the Hythe Branch of Ward and Partners 10 ......”

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Nov 25,2013
Minithumbdown
By: 'Tracy'
Nov 25,2013
0 people found
this helpful
I would score the Hythe Branch of Ward and Partners 10 out of 10. Jessica and Mark could not have been more helpful. Jessica took as to view three properties within a set price range to see what we could expect for our money. As we are ...
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“All together a positive experience. My property had been on ......”

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Nov 22,2013
Minithumbup
By: 'Dodd'
Nov 22,2013
0 people found
this helpful
All together a positive experience. My property had been on the market for many months and other agents had failed to secure a sale. The service offered by Wards was more efficient, more professional than the other agents. Feed back was better, all together it ...
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“Matt has been exceptionally helpful throughout the process. Unfortunately the ......”

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Nov 22,2013
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Matthew
By: 'June'
Nov 22,2013
0 people found
this helpful
Matt has been exceptionally helpful throughout the process. Unfortunately the first chalet we were hoping to purchase fell through as the vendor pulled out three days before the exchange took place. However Matt very quickly arranged for us to view some others which were for ...
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“Stacey showed me and my 2 kids around our (soon to ......”

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Nov 21,2013
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Stacey
By: 'linda'
Nov 21,2013
0 people found
this helpful
Stacey showed me and my 2 kids around our (soon to be) new home. she told us that our property viewing was her 1st one and had been at ward and partners for 1 week. I couldn't believe what I was hearing !!! She acted to a very ...
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By: Melanie
Nov 26, 2013
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Dear Linda Thank you for the lovely comments, although my concern is that Stacey McCourt is not listed as a staff member for Ward & Partners. Did you mean another estate agent? Kind regards Melanie Danning Lettings Secretary for Ward & Partners. ...

“Having previously sold a house with the Dover branch, and ......”

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Nov 21,2013
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By: 'Nat'
Nov 21,2013
2 people found
this helpful
Having previously sold a house with the Dover branch, and having had such an exceptional, professional and friendly service, I have without a second thought just placed my house on the market again with them. All of the staff are courteous and helpful, especially the ...
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By: jason
Nov 26, 2013
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Thank you very much for this feedback - putting your business back with us is the best compliment we can recieve and really appreciate it. Kind regards, Jason Bunning,Group Partner ...

“It was a terrific start to people coming to view ......”

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Nov 21,2013
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By: 'minimere'
Nov 21,2013
2 people found
this helpful
It was a terrific start to people coming to view our property. We did have approx 3 offers within the contract but regretably were too low to accept. Their attention to detail was a little off touch but after going to a different agent with no ...
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“Having had a rather poor experience with a letting agent ......”

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Nov 21,2013
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Clare
By: 'Linda'
Nov 21,2013
0 people found
this helpful
Having had a rather poor experience with a letting agent in the past I was rather reluctant to use an agent again however I needed to rent out my mother's flat very quickly and was so pleased to have had a totally different experience with ...
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“Just wanted to say how pleased I am with all ......”

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Nov 21,2013
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Laura
By: 'Simon'
Nov 21,2013
0 people found
this helpful
Just wanted to say how pleased I am with all the members of the staff at Ward & Partners at High Street Gillingham. I especially would like to thank Laura Cale for her very professional approach, her enthusiasm and kind manners. All my phone calls were ...
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“I would like to say a thank-you to Laura for ......”

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Nov 21,2013
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Laura
By: 'Jan'
Nov 21,2013
0 people found
this helpful
I would like to say a thank-you to Laura for her help and speedy resolution to issues relating to my tenancy.All paperwork arrived on time and Laura contacted to check I had received and guided me through any queries I had. when I met ...
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“Laura Cale has been exceptionally helpful to us both in ......”

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Nov 21,2013
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Laura
By: 'grahameah'
Nov 21,2013
0 people found
this helpful
Laura Cale has been exceptionally helpful to us both in our search for a new flat to rent.This started with our first enquiry ,nothing has been too much trouble and she has kept us informed all the way through the process.Would recommend her ...
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“Although I have cited only 2 members of staff above, the ......”

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Nov 21,2013
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Jennifer
By: 'M'
Nov 21,2013
0 people found
this helpful
Although I have cited only 2 members of staff above, the other two members, Giles and Jules, equally fall into this bracket of excellent If a member of staff was away, the others all knew the status and ably followed up. All were very helpful and ...
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“I can not fault the staff at the Rochester branch ......”

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Nov 21,2013
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By: 'Emma'
Nov 21,2013
1 people found
this helpful
I can not fault the staff at the Rochester branch for all they helpfulness and support in a very stressful time. A member of staff was always on hand whenever i had a question or needed support....
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By: Sam Dalton
Dec 05, 2013
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Dear Emma, thank you for your feedback regarding our team at Rochester, David,our Manager works so hard to ensure his customers are looked after throughout the buying and selling process, staying late and coming in on his day off to achieve this. I am pleased his team looked after you well! Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“Good communications throughout. However let down at the end by ......”

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Nov 21,2013
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By: 'Tony'
Nov 21,2013
0 people found
this helpful
Good communications throughout. However let down at the end by poor administration. I still haven't received paperwork reference inventory and handover of property. I had to chase up final bill readings and council tax two weeks after tenants moved in And am concerned what would ...
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“Ward & Partners did what was required quickly and efficiently with ......”

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Nov 21,2013
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By: 'David'
Nov 21,2013
0 people found
this helpful
Ward & Partners did what was required quickly and efficiently with the result that we now have a good tenant for a 6 month period....
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“I was recommeded Ward and Partners from a friend who ......”

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Nov 18,2013
Minithumbup
By: 'Lucy'
Nov 18,2013
1 people found
this helpful
I was recommeded Ward and Partners from a friend who rented her flat out through them. She was very pleased with their service and with Matt in general. I have to say i wasnt dissappointed. Within 24 hours he had someone through the door without even ...
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By: Ward and Partners
Nov 19, 2013
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Dear Lucy, Thank you for your review. We are working very hard to put clear water between us and our competitors and I hope I can help you again in the future. Thank you for your custom and kind regards Matthew Pattenden MARLA - Lettings Manager ...

“What an absolute pleasure to deal with the people at ......”

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Nov 17,2013
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By: 'Brian'
Nov 17,2013
1 people found
this helpful
What an absolute pleasure to deal with the people at this Strood branch. Having been let down badly by a nationwide chain of agencies on two occasions ( they decided that it wasn't important to notify us that the seller did not want to continue with ...
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By: Sam Dalton
Nov 21, 2013
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Dear Brian & Nicola, thank you so much for your lovely feedback regarding our team at Strood office. I am so pleased they have been able to restore your faith in estate agents and offer you an outstanding service. I hope you will be happy in your new home and if we can be of any further help, please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“I am completely impressed with the service I received at ......”

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Nov 15,2013
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Louise
By: 'Stuart&Nicola'
Nov 15,2013
0 people found
this helpful
I am completely impressed with the service I received at the Gravesend branch. The very first phone call I received was from Geoff, who recommended viewing several houses meeting our requirements (one of which we bought). I was then advised by Stacey to book an ...
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By: Sam Dalton
Nov 15, 2013
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Stuart & Nicola, thank you for such terrific feedback regarding our team at Gravesend. I am glad Louise our mortgage advisor was able to help. I always believe it is much easier to have your own financial specialist on hand to guide you through the minefield of all the mortgages that are out there and find the best deal that suits you. We certainly look forward to serving you again in the future. Kind regards Sam Dalton, Group Partner, Wards & Partner ...

“The agent was always helpful and enthusiatic at all times. ......”

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Nov 15,2013
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By: 'Pam'
Nov 15,2013
1 people found
this helpful
The agent was always helpful and enthusiatic at all times. He helped us to obtain the very best price for our property and made sure that once we had found a buyer that our sale went through successfully. We cannot fault his enthusiasm and drive ...
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By: Sam Dalton
Nov 15, 2013
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Dear Pam, thank you for your wonderful comments regarding our agent at our Rochester office. I would really like to personally thank him myself for looking after you so well and if you could pass onto me his name I would be very grateful. My email address is [email protected] Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“The manager of this branch is a rude and obnoxious ......”

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Nov 14,2013
Minithumbdown
By: 'Hugo123'
Nov 14,2013
2 people found
this helpful
The manager of this branch is a rude and obnoxious man. His conduct put me off selling my property through them - I had to withdraw it from the market and put it on with another agent. At all times they were pushy salespeople who ...
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By: jason
Nov 26, 2013
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Dear Hugo123, I was distressed to read your comments regarding your dealings with this office, which as you can see from other postings here recieves generally very positive feedback. I would very much like to look into the issues you had and would appreciate it if you could contact me at [email protected] Many thanks, Jason Bunning, Group Partner. ...

“Laura Warner displayed great customer skills and professionalism through out ......”

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Nov 13,2013
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Laura
By: 'R'
Nov 13,2013
1 people found
this helpful
Laura Warner displayed great customer skills and professionalism through out the long and drawn out process. David Jueno has on more than a few occasions been very supportive at times when we felt in a state of despair. Thank you so much for your assistance ...
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By: Sam Dalton
Nov 15, 2013
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Dear R Olive, thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Rochester Branch Manager. I am sorry to hear your move took so long, if you feel there was anything we could have even better to have helped you I would really like to know, my email address is [email protected]. Kind regards, Sam Dalton, Group Partner ...

“Clare is fantastic to work with. Its the first time ......”

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Nov 13,2013
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Clare
By: 'Mrs'
Nov 13,2013
0 people found
this helpful
Clare is fantastic to work with. Its the first time I have worked with her and I am very impressed indeed. She has been extremely efficient and gone the extra mile both in finding tenants and all the various things involved in getting the tenants ...
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By: Clare Sheffield
Nov 14, 2013
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Dear Mrs Leck, Thank you for your kind comments. I look forward to the ongoing management of your proeprty. Kind Regards Clare Sheffield ...

“We sold and bought a property via Wards. The whole ......”

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Nov 13,2013
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Julia
By: 'Claire'
Nov 13,2013
1 people found
this helpful
We sold and bought a property via Wards. The whole office were professional and the communication was excellent. In particular Julia was very supportive and we don't know what we would have done without Rachel in the end. The chain was hindered due to the ...
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By: jason
Nov 26, 2013
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Dear Claire, Thanks for these great comments - I have added my thanks in to both Julia and Rachel. They both work tirelessly to ensure that problems, whoever they are caused by, are overcome and we can help you to achieve a successful conclusion to what, as you rightly say, can be a stressfrul business. Regards, Jason Bunning - Group Partner ...

“We would like to say that ward & partners in strood ......”

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Nov 12,2013
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By: 'Andy'
Nov 12,2013
0 people found
this helpful
We would like to say that ward & partners in strood have been fantastic right from the initial valuation , their enthusiasm for our property and the confidence in their own ability to sell quickly ... So friendly & always smiling , We sold within 4 weeks and had a constant ...
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By: Sam Dalton
Nov 15, 2013
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Dear Andy, thank you for your great feedback regarding our team at Strood. I was delighted to hear they all offered you such a great service, and with a smile! Glad we could relieve the stress out of selling! Please don't hesitate to call us if we can be of any assistance again. Kind regards Sam Dalton, Group Partner, Ward & Partners ...

“The day I completed on my flat a tenant was ......”

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Nov 12,2013
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By: 'Fiona'
Nov 12,2013
1 people found
this helpful
The day I completed on my flat a tenant was found. I have found the team at Ward and Partners to be very professional and hardworking. They helped me to let my flat and advised me as this is the first time I have been ...
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“Finally completed the sale of this property after 4 months. The ......”

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Nov 12,2013
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By: 'Trevor'
Nov 12,2013
0 people found
this helpful
Finally completed the sale of this property after 4 months. The property was vacant and the buyer did not have anything to sell. This was mainly due to an extremely poor performance of our solicitor. I found Ally and Aimi to be very good, very 'lively' ...
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“Both members of staff answered any quies usually on the ......”

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Nov 12,2013
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Anthony
By: 'Anon'
Nov 12,2013
0 people found
this helpful
Both members of staff answered any quies usually on the stop. Both members of staff displayed a very good working knowledge of their area of expertize, and acted with proffesionalism at all times....
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“Throughout this trying process of house-hunting I have found Stacey's ......”

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Nov 12,2013
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Stacey
By: 'stacey'
Nov 12,2013
0 people found
this helpful
Throughout this trying process of house-hunting I have found Stacey's help invaluable. She keeps in constant contact with me even when I am viewing a property from another branch. She has been so helpful to me - to the point of keeping my spirits up ...
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By: Sam
Nov 15, 2013
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Thank your for your feedback regarding Stacey at our Gravesend office. I am delighted to hear she is looking after you and hope we find your dream home soon! Kind regards Sam Dalton, Group Partner, Ward & Partners P.S I think she is a great asset too! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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