Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

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Latest Reviews

 View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
“We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us ......”
12th Jul 2021
reviewed by 'Akil'
“After a long search for property in past few months, I finally came across Keshal, who found perfect flat for ......”
2nd Jul 2021
reviewed by 'Debie'
“Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again ......”
17th Jun 2021
reviewed by 'Kerry'
“Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i ......”
11th Jun 2021
reviewed by 'Kris'
“We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They ......”
11th Jun 2021
reviewed by 'Ogbonna'
“My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Wards Branches (view all 44)
Ashford, TN24
Barnehurst, DA7
Bearsted, ME14
Birchington, CT7
Broadstairs, CT10
Canterbury, CT1
Chatham, ME4
Cliftonville, CT9

“I have been dealing with BRETT SMITH for the past ......”

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Aug 09,2012
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Brett
By: 'Steph'
Aug 09,2012
14 people found
this helpful
I have been dealing with BRETT SMITH for the past few months now. He has helped me find a perfect property which matched my specifications perfectly. He communicates very well with reference to new properties on the market and is constantly looking to find you ...
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“Congratulations to the whole team,who dealt with the sale ......”

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Aug 08,2012
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By: 'Chris'
Aug 08,2012
11 people found
this helpful
Congratulations to the whole team,who dealt with the sale of my late parents' property in a dignified and professional manner,especially as I left all the work to them because I did not live locally.I would thoroughly recommend the staff at the Market ...
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“they did everything in their power to sell our property ......”

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Aug 07,2012
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By: 'jan'
Aug 07,2012
0 people found
this helpful
they did everything in their power to sell our property they woked really hard to get people through the door their advertising was top notch very pleased with their work...
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“Where can i start. I called the Broadstairs branch of ......”

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Aug 04,2012
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By: 'Barbershopsinger'
Aug 04,2012
13 people found
this helpful
Where can i start. I called the Broadstairs branch of Ward & Partners earlier this week when i received the brilliant news that i had sold my property in Cliftonville. I was greeted with the most enthusiastic agent i have spoken to in a long while. ...
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“Very polite, friendly and helpful from start to finish. We ......”

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Aug 03,2012
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Ben
By: 'Mike'
Aug 03,2012
16 people found
this helpful
Very polite, friendly and helpful from start to finish. We were outbid on the property and thought we had lost it but, when the sale fell through, Ben phoned straight away to ask if we were still interested. We would have no hesitation in recommending ...
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“Victoria came to see me in her own time and ......”

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Aug 01,2012
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Victoria
By: 'Sharon'
Aug 01,2012
9 people found
this helpful
Victoria came to see me in her own time and spent at least three hours with me while i told her exactly what help i needed. I guess she must have been quite hungry when she left as it was nearly ten oclock at night. ...
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“I sent the following letter to the agents after receiving ......”

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Jul 30,2012
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By: 'Su'
Jul 30,2012
11 people found
this helpful
I sent the following letter to the agents after receiving an offer after the first open house day: Dear Jill and team, Thank you so much for your excellent service in securing an offer on my mother's property in Mitchell Avenue, Hawkinge. The package that ...
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“From the very beginning, e.g. arranging viewing(s), even ......”

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Jul 26,2012
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Ingrid
By: 'Richard'
Jul 26,2012
9 people found
this helpful
From the very beginning, e.g. arranging viewing(s), even at very short notice, the whole staff (and we dealt with 6 different individuals along the way) couldn't have been more helpful. They do what they say they'll do. Our (leasehold) purchase turned out to be ...
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“My list of complaints about this branch of Ward & Partners ......”

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Jul 20,2012
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By: 'John07900'
Jul 20,2012
4 people found
this helpful
My list of complaints about this branch of Ward & Partners was extensive, it included: Not returning phone calls or e-mails Supplying me with the wrong information regarding progress of the chain Taking photos of the house that were so poor, I had to take them ...
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By: JB/WardandPartners
Aug 03, 2012
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Customer service is very important to Ward and Partners and it is disappointing but thankfully unusual that a valued client feels dissatisfied with any aspect of the high level of service we provide. Where certain calls were not returned I would like to convey our apologies. I have read through our comprehensive sales records and believe that where incorrect information had been passed to you it was as a result of a miscommunication from a third party in the chain which was rectified the follow ...

“contacted this branch in order to view a property was ......”

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Jul 19,2012
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By: 'Amazed3'
Jul 19,2012
5 people found
this helpful
contacted this branch in order to view a property was told that they were too busy and to phone back next week. Would it not be better if they phoned me. We are cash buyers looking for buy to lets. Staff need to have a ...
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What agent could do to change your mind?
more staff training required
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“hi, We have recently started looking for buy to let ......”

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Jul 19,2012
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By: 'Amazed3'
Jul 19,2012
2 people found
this helpful
hi, We have recently started looking for buy to let properties and contacted this agency through a website to view a property in Dover. The agent showed a complete lack on enthusiasm, Did not provide any information about the property and considering we are cash ...
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What agent could do to change your mind?
start doing their jobs!!!
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By: JB/WardandPartners
Aug 07, 2012
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I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: [email protected] with contact details in order for me to investigate this matter in detail. Many thanks. ...

“I had registered with Wards some time ago regarding a ......”

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Jul 16,2012
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Debbie
By: 'SMB'
Jul 16,2012
11 people found
this helpful
I had registered with Wards some time ago regarding a property to purchase. Owing to a protracted sale, I was unable to effect a simultanoues sale and purchase and by the time I had exchanged contracts on my house the temporary accommodation I had been ...
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“I called regarding a property Wards had on there books. ......”

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Jun 30,2012
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By: 'Phil'
Jun 30,2012
5 people found
this helpful
I called regarding a property Wards had on there books. I was bombarded with offers of Financial advice and solicitors that they could provide for me, I had told them that I had these issues in place but they didnt seem to take no for ...
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What agent could do to change your mind?
More personal care, they seem too busy for you.
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“I did not purchase a property through this agent. I ......”

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Jun 25,2012
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By: 'Kate'
Jun 25,2012
2 people found
this helpful
I did not purchase a property through this agent. I tried to but got so fed up with the appalling level of service that I walked away. (1) They never provided a flier for the property I viewed and kept saying it was new on - ...
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What agent could do to change your mind?
(1) Return telephone calls (2) Made the effort to represent the buyer (3) Close the deal
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“This was the worst letting I have ever experienced starting ......”

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Jun 22,2012
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Lisa
By: 'Duncan'
Jun 22,2012
5 people found
this helpful
This was the worst letting I have ever experienced starting with incompetence and poor service at the beginning to exploitation at the end. I moved into this house described as an executive let with my family In September 2011. There were multilpe faults including garage doors ...
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What agent could do to change your mind?
Be competent and not exploit the tenant!!! Also be honest.
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By: Ward & Partners
Jul 06, 2012
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For the record and due to many inconsistencies with the facts of the case we feel it appropriate to comment in response to this blog. The tenant failed to return the property in an acceptable condition, irrespective of our comments, the landlord has the final say due to this being a company let, falling outside of the protection of the various housing acts and tenancy deposit protection regulations. As such the tenants deposit was held as “agent for the landlord”. Ward and Partners ...

“I have been trying to buy a property in Ramsgate ......”

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Jun 15,2012
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By: 'Dflrams'
Jun 15,2012
1 people found
this helpful
I have been trying to buy a property in Ramsgate for the past 2 months. Despite being in a good position to buy quickly and efficiently, I have found dealing with the staff at this office a real trial. In the first instance I put in ...
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What agent could do to change your mind?
They could try applying some of the training that Arun Estate's website claims is given to each employee. They could change their attitude and offer some (even basic) level of customer service, which frankly is currently dismal. The vendor may be the 'paying customer' but you do need a buyer to make a sale, which is after all, supposed to be the point. Additionally, they could try sending experienced agency personnel out with prospective buyers who actually do know a bit about the property, the vendors position, and the local area rather than some gormless idiot who clearly has no interest or sales skill. Lastly, try being transparent. Don't lie to your buyers and try and keep vendors falsely in a bidding war. We all know the property market is a tough one at the moment, so don't alienate and antagonise people who are motivated to buy and who want to buy.
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By: JB/WardandPartners
Aug 07, 2012
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I am sorry to hear these comments. as Group Partner responsible for this area I would ask you to contact me at: [email protected] with contact deatails in order for me to investigate this matter in detail. Many thanks. ...

“Wholly incompetent. One month from instruction to get the property ......”

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May 16,2012
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By: 'Underdog'
May 16,2012
4 people found
this helpful
Wholly incompetent. One month from instruction to get the property uploaded to Rightmove. Property particulars still incorrect 7 weeks into the sales period. We still haven't seen an EPC. Viewings only occur after you visit branch and give them a hard time. 7 weeks wasted so far. ...
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What agent could do to change your mind?
After my experience there is nothing that Ward and Partners could say that would change my opinion.
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“I registered with the estate agent Snodland branch. The lady ......”

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May 04,2012
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By: 'Aidi'
May 04,2012
5 people found
this helpful
I registered with the estate agent Snodland branch. The lady there treated me nicely I thought but it goes downhill from there. I requested viewing for 3 different properties and on 3 separate occasions my requests could not be fulfilled. They kept saying the agent who was ...
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What agent could do to change your mind?
as above
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“I have recently moved.In fat it was on friday 16......”

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Apr 24,2012
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Kevin
By: 'tania'
Apr 24,2012
5 people found
this helpful
I have recently moved.In fat it was on friday 16th March 2012.Ward and Partners were fantastic. I have read many reviews and I feel that many people are only too quick to judge estate agents. Wards could not do enough for me.Kevin the ...
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“I sold my mother's house to pay care home fees, ......”

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Apr 12,2012
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Warren
By: 'Suzanne'
Apr 12,2012
7 people found
this helpful
I sold my mother's house to pay care home fees, so not an easy time for me. Warren and his staff were brilliant. Always kept in touch, always very helpful, always very supportive. I cannot speak too highly of them. Office staff were wonderful too....
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“I have just sold my house with ward&partners in ......”

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Mar 22,2012
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jonathan
By: 'jo'
Mar 22,2012
9 people found
this helpful
I have just sold my house with ward&partners in strood. They were absolutely fantastic really professional and helpful. The photos and brochure they did for us was amazing ,it was of a very high standard which obviously proves the better it looks the more ...
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“My partner and I were looking to buy a house ......”

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Mar 16,2012
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By: 'Katie'
Mar 16,2012
17 people found
this helpful
My partner and I were looking to buy a house recently and we visited a lot of different agents in our area. Ward and Partners is without a doubt the best, especially the Chatham branch. The staff was very friendly and most helpful with our ...
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“Lies, Lies, Lies! We have known the vendor for 35 years ......”

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Feb 21,2012
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By: 'John'
Feb 21,2012
5 people found
this helpful
Lies, Lies, Lies! We have known the vendor for 35 years and they still insisted that the vendor wanted us to use the ward recommened soliciter and mortgage advisor when we knew that they didn't. I was also told to stop ringing them up (on my ...
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“I had to deal with a harrassed Miss Morgan whose ......”

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Feb 13,2012
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Abbie
By: 'Meeling'
Feb 13,2012
7 people found
this helpful
I had to deal with a harrassed Miss Morgan whose attitude or lack of interest during our property viewing and lack of knowledge whilst I accompanied my friend on a viewing appointment was awful, Miss Morgan was more interested in her mobile phone and her ...
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By: David Jueno
Aug 14, 2012
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It has been investigated and acknowledged that a small independant Estate Agent in Rochester posted this comment as Miss Morgan left them to work for Ward and Partners. This firm was upset to lose Miss Morgan as she was a high performer and they were worried about losing their current business to her, for more information please feel free to contact our branch, where Miss Morgan is currently our top sales person and has had many customer satisfaction referrals. ...

“A frankly deplorable service. As a buyer i at least ......”

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Jan 03,2012
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By: 'Craig'
Jan 03,2012
2 people found
this helpful
A frankly deplorable service. As a buyer i at least expect to be sold to. These chaps just aren't interested. Refuse to now view properties through Wards as i can't be bothered to conatsntly chase them and get no reply. I have never experienced such ...
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What agent could do to change your mind?
Answer the phone occaisionally Call customers back when you say you will. The price range is 100% annoying and unproductive 2 members of staff per branch are allowd to handle offers - they are never available - rediculous. Agents showing properties are clueless as to the basic features of properties and surrounding areas.
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“A big thank you to Mark and Matt of Ward ......”

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Dec 07,2011
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By: 'David'
Dec 07,2011
20 people found
this helpful
A big thank you to Mark and Matt of Ward and Partners in the Dartford office. Very professional and excellant service in difficult market conditions at the moment, help sell my parents property quickly and with no complications....
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“I had to deal with a brusque and arrogant agent ......”

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Nov 26,2011
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By: 'Allison'
Nov 26,2011
7 people found
this helpful
I had to deal with a brusque and arrogant agent whose attitude would have made a time share salesman seem friendly, caring and professional. Did not register with this agent and specifically instructed them not to send text or email messages yet still was bombarded ...
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What agent could do to change your mind?
Could be friendly to customers, not speak down to them, listen to their needs and respond to their instructions.
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“Please could I just say a great big thank you ......”

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Nov 24,2011
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Graham
By: 'JalsaG'
Nov 24,2011
15 people found
this helpful
Please could I just say a great big thank you to Graham and his team at Ward & Partners in Herne Bay. My first time selling a property was made so much easier by your guidance and enthusiasm. I was recommended to use Ward & Partners by ...
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“I have read some pretty bad reviews on Ward and ......”

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Nov 17,2011
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By: 'Clint'
Nov 17,2011
12 people found
this helpful
I have read some pretty bad reviews on Ward and Partners which surprises me. I've dealt with the Ramsgate Branch solely but through my work in consumer rights I have reviewed the performance of several lettings offices in KENT and not just Arun estates. As ...
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By: Clint
Jul 29, 2012
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Very informative!!!!!!!!! In this scenario the landlord decided not to go with the original agent who let the property previously, as they were unhappy with the service. The fixed term had ended, the tenant was moving out and the landlord didn't want to remarket with the original agent and the reasons for this are as follows. The landlords stated they were unhappy that the agent had put through three applications all of which failed to meet the referencing criteria, the landlord stated tha ...

“I WOULD ADVISE YOU NOT TO USE WARDS UNDER ANY ......”

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Oct 11,2011
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By: 'Ali'
Oct 11,2011
4 people found
this helpful
I WOULD ADVISE YOU NOT TO USE WARDS UNDER ANY CIRCUMSTANCES, NO MATTER HOW DESPERATE YOU ARE, TRUST ME IT IS NOT WORTH THE HASSLE!!! I originally bought my house through Wards in Canterbury, and I had no problems at all. So two years after ...
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What agent could do to change your mind?
Nothing could or would change my mind.
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By: Clint
Nov 17, 2011
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I have read some pretty bad reviews on Ward and Partners which surprises me. I’ve dealt with the Ramsgate Branch solely but through my work in consumer rights I have reviewed the performance of several lettings offices in KENT and not just Arun estates. As well as several mystery shops My experience with the agent has been pretty good in comparison to several others. Not only did I sell my House through W+P I also Brought one through them as they dealt with me so efficiently first time ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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