Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“As executors of our cousin's estate, we had to sell ......”

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Oct 22,2012
Minithumbup
Alison
By: 'Brian'
Oct 22,2012
12 people found
this helpful
As executors of our cousin's estate, we had to sell the property from a long distance, both quickly and at the best price. After seeing other local Rainham agents, our expectations were low. However, on visiting Wards we were immediately made to feel very welcome ...
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“I really appreciate all of Anne's hard work. When she ......”

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Oct 18,2012
Minithumbup
By: 'James'
Oct 18,2012
3 people found
this helpful
I really appreciate all of Anne's hard work. When she stopped calling me and trying to arrange properties for me to see, it got to the point where I began looking for her at other estate agencies. Due to her efficiency and thoroughness, I have ...
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“I am very pleased with the service I received from ......”

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Oct 18,2012
Minithumbup
Jonathan
By: 'Alex'
Oct 18,2012
11 people found
this helpful
I am very pleased with the service I received from all the staff in the Bearsted branch but I mainly spoke to Jonathan and Claire. They were always very helpful and managed to sell my property within a week of it being on the market. ...
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“This is the second time that we have used Wards & ......”

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Oct 12,2012
Minithumbup
By: 'maria'
Oct 12,2012
20 people found
this helpful
This is the second time that we have used Wards & Partners to sell are house,We find ALL of the staff at the Dover branch excellent, always helpful and understanding and happy to see you!!! They keep us updated all the time via phone or ...
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“Laura was very professional, helpfull and friendly. She was very ......”

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Oct 11,2012
Minithumbup
Laura
By: 'Kris'
Oct 11,2012
15 people found
this helpful
Laura was very professional, helpfull and friendly. She was very easy to talk to. She knew her stuff and answered all our questions and querries. She managed to come and see the house the same day we called to make an appointment. As we didnt ...
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“I am currently in the process of moving into a ......”

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Oct 11,2012
Minithumbup
Louise
By: 'Kimberly'
Oct 11,2012
15 people found
this helpful
I am currently in the process of moving into a property though Ward & Partners and have found them a great help. First I made a phone call enquiring about the property I was interested in and spoke to Louie. I found Louie very helpful and ...
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“We lost a little faith in estate agents in general. ......”

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Oct 10,2012
Minithumbup
Shane
By: 'sarah'
Oct 10,2012
24 people found
this helpful
We lost a little faith in estate agents in general. However when shane first visited he reassured us that his team would do their best for us.Straight away we had viewings and our faith in estate agents were restored. All the Dover team, Shane, ...
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“We used ward and partners both to market our property ......”

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Oct 08,2012
Minithumbdown
By: 'Gsoapsuds'
Oct 08,2012
7 people found
this helpful
We used ward and partners both to market our property for sale and to let it to our current tenant. We have had numerous issues with them leading to our now opinion that they are greatly incompetent and incapable of providing a professional service. It ...
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“I would like to thank everyone at Ward and Partners ......”

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Oct 03,2012
Minithumbup
Tarkan
By: 'Mary'
Oct 03,2012
23 people found
this helpful
I would like to thank everyone at Ward and Partners for the exceptional service provided in selling my house. The house was sold within six weeks and completed within three months. This was personally a very difficult sale as it was my late parents home. ...
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“Within 48hrs of putting our property on the market it ......”

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Oct 02,2012
Minithumbup
Kathy
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By: 'Happy'
Oct 02,2012
22 people found
this helpful
Within 48hrs of putting our property on the market it was sold..full asking price! The service we received from the staff at Wards was very professional from beginning to end. Always there to help and explain what was happening, nothing was ever too much ...
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“It took a long time to eventually effect a satisfactory ......”

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Oct 01,2012
Minithumbup
By: 'R'
Oct 01,2012
19 people found
this helpful
It took a long time to eventually effect a satisfactory sale in a very difficult marketing time. Wards never lost their enthusiasm and were continually thinking up fresh marketing methods. The staff were friendly and helpful and carried out all viewings on our behalf. The ...
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“This agent kept artifically increasing offers on a house that ......”

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Sep 30,2012
Minithumbdown
Ben
By: 'Dover_Buyer'
Sep 30,2012
26 people found
this helpful
This agent kept artifically increasing offers on a house that had no other offers because they knew I liked it, wouldnt even acept the published price!. In the end I viewed another property with them, and they suddenly accepted the offer on the first just ...
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What agent could do to change your mind?
This agent kept artifically increasing offers on a house that had no other offers because they knew I liked it, wouldnt even acept the published price!. In the end I viewed another property with them, and they suddenly accepted the offer on the first just before the viewing. The estate agent failed to attend the viewing leaving the vendor to show us around. I viewed the second home and liked it more. The vendor negotiated a price there and then. When telephoning Ward the next day and speaking to , they then gave us a stern and blunt rude lecture on how they should control the process of negotiations and then phoned the vendor to give them a stroppy response (as the vendors then told us later). After this, they wanted to try and force me to use their solicitors and mortage broker. I knew the mortage broker had no chance of offering a mortgage as good as my own arrangement. They then wanted to leave the property listed on the internet and in their office DESPITE the vendor even telling them to remove. It was only when I threatened no sale, that it got tagged in rightmove as SOLD STC. There was never any question the vendor would not credit them with the sale and subsequent commission. Got spoken to very arrogantly and unprofessionally, and complained to branch manager Shane (who was polite). Had nothing to do with them after that. They left the property on their web site up to 2 weeks after completion despite emailing them and having to go into branch to sort it out. Not impressed, as they wanted to be the fat controllers in everything. In the end collected keys from the vendor on completion day. To be fair, Ben Turner in the Dover office was polite as was Peter. Peter was probably the best helpful person, although newer staff like Chelsea were very polite and helpful. This review is my personal experience and is in no way suggesting that everyone's experience would be like this. A number of factors like work load, personal circumstances, mood can affect an agents response to customers. I would stress that this shouldn't affect and be visible to customers though and can assure all people reading that my own conduct was professional at all times when dealing with the agent and did not aggravate the situation.
Attached Filesnbsp;
Was this helpful? Yes
By: Ward & Partners
Oct 05, 2012
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Firstly thank you for your comments. After investigating this matter I can confirm the following. With regard to your first point where you feel the branch was artificially increasing offers, having looked at the file I can confirm that at this time there were 2 other clients offering on the property. At no stage have we documented a “full asking price” offer on this property. With a price range of £325,000 - £375,000 both offers officially made were well short of the sellers e ...

“Carmel Pearse was extremely very helpful and polite.When I ......”

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Sep 28,2012
Minithumbup
Carmel
By: 'Patricia'
Sep 28,2012
21 people found
this helpful
Carmel Pearse was extremely very helpful and polite. When I had any queries, questions or problems she was very effient,...
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“We had looked at many houses using different companies and ......”

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Sep 25,2012
Minithumbup
Ben
By: 'Shep76'
Sep 25,2012
22 people found
this helpful
We had looked at many houses using different companies and agents and following our first viewing with Ben - he listened to what we wanted and quickly made arrangements to view a cetrain property that had just come to their attention..within 15 minutes we met ...
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“Good initial visit/ valuation from James. Prompt ufeed backpdates and ......”

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Sep 21,2012
Minithumbup
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By: 'Nick'
Sep 21,2012
21 people found
this helpful
Good initial visit/ valuation from James. Prompt ufeed backpdates and Feedback from Rachel...
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“We had our house on sale with another agent and ......”

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Sep 19,2012
Minithumbup
By: 'Lynne'
Sep 19,2012
1 people found
this helpful
We had our house on sale with another agent and after 4 months (the period of the sole agency agreement) we had only had 3 viewings, none of which were actually in a position to make an offer i.e. they hadn't sold their own house. The ...
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“Having recently purchased a house in Dover I would like ......”

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Sep 19,2012
Minithumbup
kris
By: 'Sandra'
Sep 19,2012
29 people found
this helpful
Having recently purchased a house in Dover I would like to say how friendly and professional Kris is to deal with. When I had queries regarding the purchase he always gave a quick response time which saved me having to make followup phone calls. His ...
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By: Jason
Jul 23, 2013
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Thanks for the very positive feedback - Kris was delighted to read it! Hope we can help again soon. jason Bunning, Group Partner. ...

“Ward and Partners was my third agent to tackle sale ......”

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Sep 17,2012
Minithumbup
Tarkan
By: 'Mr'
Sep 17,2012
21 people found
this helpful
Ward and Partners was my third agent to tackle sale of house. Previous two produced very misserable results, were not proactive and effectively wasted our time. Tarkan as a lead sales advisor has presented WaP methodology to us and was able to convince us to ...
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“The service was fantastic, I had recently lost my uncle ......”

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Sep 16,2012
Minithumbup
Alison
By: 'Lisa'
Sep 16,2012
22 people found
this helpful
The service was fantastic, I had recently lost my uncle so was very emotional at the time. We needed a valuation for probate and this was so soon after his demise that at the time I felt very uncomfortable. I was planning on moving anyway ...
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“we sold our house in 2 moths being with them,Davis ......”

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Sep 14,2012
Minithumbup
By: 'sebnem'
Sep 14,2012
24 people found
this helpful
we sold our house in 2 moths being with them,Davis is great sales person and he knows exactly what he is doing and what he is saying. He has got a great empressive confidant and which came a cross very very positive and we felt ...
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“The service that we received selling our property was excellent ......”

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Sep 13,2012
Minithumbup
By: 'Ian'
Sep 13,2012
27 people found
this helpful
The service that we received selling our property was excellent from the initial contact through to completion of the sale. The staff were friendly and willing to the extra mile to help. If there was any negative point it was with the solicitors that Wards ...
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“Lisa made the original valuation visit & was very clear about ......”

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Sep 11,2012
Minithumbup
Lisa
By: 'Sandra'
Sep 11,2012
20 people found
this helpful
Lisa made the original valuation visit & was very clear about the sales strategy. She took time to explain the way marketing of the property would take place,very patiently to myself & my aunt. The process of taking photos & providing clear good quality sales details was ...
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“I am very happy with the service of Ward & Partner. ......”

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Sep 09,2012
Minithumbup
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By: 'Boris'
Sep 09,2012
4 people found
this helpful
I am very happy with the service of Ward & Partner. Rachel gave a good professional advice. No time wasted - straight to the point. She was polite and rather experienced in the selling properties. This is the second time I am dealing with them and ...
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“We were really impressed with Wards, they valued our property ......”

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Sep 07,2012
Minithumbup
By: 'Mrs'
Sep 07,2012
21 people found
this helpful
We were really impressed with Wards, they valued our property advised us of ways to assist the sale and we were able to show off our property at its best. We were given a realisitc price and advised to have an open day we were ...
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“The team at Ward and Partners in Canterbury put in ......”

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Sep 07,2012
Minithumbup
Maddy
By: 'Mr'
Sep 07,2012
21 people found
this helpful
The team at Ward and Partners in Canterbury put in a tremendous amount of hard work in getting our house sold. They took it on when it had previously been marketed poorly by another agent and against this background worked to relaunch it and achieve ...
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“Our experience selling our house through ward and partners in ......”

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Sep 07,2012
Minithumbup
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By: 'Happyjo'
Sep 07,2012
18 people found
this helpful
Our experience selling our house through ward and partners in ramsgate was very good. All of the team were helpful and after we had sold we were kept updated regularly by Rachel the sales progressor. We found the service to be both professional and helpful....
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“I had a positive experience dealing with Jon Siu, Ward ......”

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Sep 06,2012
Minithumbup
Jonathan
By: 'Susan'
Sep 06,2012
32 people found
this helpful
I had a positive experience dealing with Jon Siu, Ward and Partners. I recently purchased a property from Jon and he was both attentive and polite throughout the whole process of purchasing the house. I can only speak from my own experience but Jon helped ...
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By: Seagulls
Oct 04, 2012
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O come on. This is the most blatant self written " review" on this site. "it's worth popping down to blah blah office address" why not put your telephone number on as well. Oh 29 people find this review helpful! Your havin a laugh. ...

“A quick and profesionally organised let. Laura was especially helpful ......”

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Sep 05,2012
Minithumbup
Laura
By: 'Daryl'
Sep 05,2012
20 people found
this helpful
A quick and profesionally organised let. Laura was especially helpful with every aspect of the move, paperwork, referencing and correspondance was all handled in a professional manner. Overall i am extremely pleased with the entire process. Highly recommend Ward & Partners, especially Laura....
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“yes we are back with good old wards again big ......”

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Sep 05,2012
Minithumbup
By: 'lucile'
Sep 05,2012
22 people found
this helpful
yes we are back with good old wards again big cogratulations to shane on becoming manager, he was at my house today and we are gong on the market, also my cousin will be whom i recomended to wards also, i find that wards have ...
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“David was really easy to speak to and I was ......”

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Sep 02,2012
Minithumbup
By: 'E'
Sep 02,2012
18 people found
this helpful
David was really easy to speak to and I was looking for a flat to move in as soon as possible. Everything was really easy to sort out and I was able to move into the flat within a week of choosing it. A hassle ...
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