Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

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Latest Reviews

 View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
“We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us ......”
12th Jul 2021
reviewed by 'Akil'
“After a long search for property in past few months, I finally came across Keshal, who found perfect flat for ......”
2nd Jul 2021
reviewed by 'Debie'
“Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again ......”
17th Jun 2021
reviewed by 'Kerry'
“Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i ......”
11th Jun 2021
reviewed by 'Kris'
“We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They ......”
11th Jun 2021
reviewed by 'Ogbonna'
“My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Wards Branches (view all 44)
Ashford, TN24
Barnehurst, DA7
Bearsted, ME14
Birchington, CT7
Broadstairs, CT10
Canterbury, CT1
Chatham, ME4
Cliftonville, CT9

“laura helped me very well and she is a good ......”

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Jan 22,2013
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Laura
By: 'grant'
Jan 22,2013
0 people found
this helpful
laura helped me very well and she is a good agent she pushed buttons for all of us and was very clear about everything i would reccomend her to anyone...
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“Very helpful during the viewing process - even found and ......”

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Jan 19,2013
Minithumbdown
By: 'JG'
Jan 19,2013
3 people found
this helpful
Very helpful during the viewing process - even found and recommended the property that we ended up purchasing. However as soon as we bought the property and dealt with the after sales team (of one person) we were really disappointed with the (lack of) service. ...
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What agent could do to change your mind?
Returned our phone calls and spoken to us.
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By: jason
Feb 15, 2013
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I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: [email protected] with contact details in order for me to investigate this matter in detail. Many thanks. ...

“I saw a house for sale through Ward and Partners ......”

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Jan 15,2013
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Aimee
By: 'Jane'
Jan 15,2013
0 people found
this helpful
I saw a house for sale through Ward and Partners in Deal in November 2012 and now own it (January 2013). Aimee showed me around the property and was very helpful and supportive throughout the whole purchasing process. Nothing was ever too much trouble and I was ...
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“Right from my very first contact with this branch I ......”

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Jan 05,2013
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By: 'Mrs'
Jan 05,2013
0 people found
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Right from my very first contact with this branch I have found them to be honest and upfront in a very personable way , they have always done what they say they will when they say they will , they have never mislead. We needed a particular ...
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“Jennie made a potentially stressful situation a pleasure. She is ......”

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Jan 04,2013
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Jennie
By: 'Jennie'
Jan 04,2013
0 people found
this helpful
Jennie made a potentially stressful situation a pleasure. She is warm, sympathetic and extremely bright. Nothing is ever too much trouble and she is the finest agent I have dealt with in 25 years of property dealings. Jennie looks and acts the part - totally professional. ...
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“We had heard a lot of bad things about Wards ......”

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Jan 03,2013
Minithumbup
By: 'Mr'
Jan 03,2013
7 people found
this helpful
We had heard a lot of bad things about Wards especially in Rochester mainly about a former manager so when it came to selling our house I was reluctant to even hear them out. We invited the manger of the branch David to come to ...
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“Gill and the team at ward and partners Folkestone branch ......”

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Dec 04,2012
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Gill
By: 'Sarah'
Dec 04,2012
1 people found
this helpful
Gill and the team at ward and partners Folkestone branch were incredibly helpful with the sale of our house. We had been up with another agent previously and the service was awful. It was only when we decided on Ward and Partners that we realised ...
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“I sold a property through the above names estate agents, ......”

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Dec 01,2012
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Tarkan
By: 'Bridget'
Dec 01,2012
1 people found
this helpful
I sold a property through the above names estate agents, and from the first time i met up with them they explained fully as to what to expect. As this my first time with selling a house as was left to me by a relative ...
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“The entire team at Wards Rainham were more than helpful ......”

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Nov 30,2012
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By: 'Mr'
Nov 30,2012
0 people found
this helpful
The entire team at Wards Rainham were more than helpful for the duration of the sale. The representation of our property was presented at its best, via the documentation pack (well worth it). The team visited the property so everyone knew the house and could ...
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“This was my first house sale and from beginning to ......”

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Nov 27,2012
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David
By: 'Matthew'
Nov 27,2012
3 people found
this helpful
This was my first house sale and from beginning to exchange/completion it has been an extremely satisfactory experience to have worked with Ward & Partners. I would heartily recommend them to anyone selling their house. All of the staff that we dealt with were very ...
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“What can I say, 'super, smashing, great'!!! If you want ......”

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Nov 26,2012
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Aimi
By: 'Marie'
Nov 26,2012
3 people found
this helpful
What can I say, 'super, smashing, great'!!! If you want to, or need to sell your home I would recommend Ward & Partners, Rainham Branch, High Street, Kent. The manager Darren, and all his staff; Aimie, Ali, Craig, and the mortgage matters adviser Peter Saunders, treated ...
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“I have been looking for a property for my two ......”

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Nov 26,2012
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By: 'Sally'
Nov 26,2012
0 people found
this helpful
I have been looking for a property for my two girls and I. Although I knew what I wanted I had a low budget, The Staff at Rainham were so helpful, they knew exactly what sort of property I was looking for and rang me ...
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“The Branch Manager Darren Williams was excellent in our dealings ......”

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Nov 24,2012
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Darren
By: 'Peter'
Nov 24,2012
3 people found
this helpful
The Branch Manager Darren Williams was excellent in our dealings with him, my wife and I found him to be always professional, helpful and cheerful. In addition Allison Jenkins was also very professional, helpful and cheerful in our dealings with her, as was Craig Coppack ...
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“I have been in contact with Ward and Partners of ......”

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Nov 23,2012
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By: 'Lynn'
Nov 23,2012
2 people found
this helpful
I have been in contact with Ward and Partners of Rainham for several months. They were really helpful in assisting me finding the perfect house. They would immediately let me know about any new properties that might be suitable and arrange viewings. They knew exactly ...
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“I chose Ward and Partners initially because after having the ......”

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Nov 23,2012
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Darren
By: 'David'
Nov 23,2012
3 people found
this helpful
I chose Ward and Partners initially because after having the house valued by several agents, the people at Wards impressed me due to their relaxed but very professional manner. Everything regarding options and costs were explained at the first meeting, I was not pressurised into ...
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“Warren visited us initially to discuss a possible sale and ......”

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Nov 22,2012
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Warren
By: 'Mags'
Nov 22,2012
2 people found
this helpful
Warren visited us initially to discuss a possible sale and advised us what work to undertake to make the property more saleable; he was practical and realistic about what was wise to do within our budget and time frame. When we were ready to sell ...
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“the staff at the rainham office have been excellent to ......”

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Nov 20,2012
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By: 'susan'
Nov 20,2012
3 people found
this helpful
the staff at the rainham office have been excellent to deal with keeping us updated and helping us whenever they could darren the manager was informative and positive about our property making us feel individual and our house being special but none of this would ...
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“We have received very good customer service from Abi Miles ......”

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Nov 19,2012
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Abi
By: 'Angela'
Nov 19,2012
2 people found
this helpful
We have received very good customer service from Abi Miles regarding the introduction and handling of tenants for our flat. We found her most courteous, efficient and helpful. Yours Sincerely Angela and Paul Drane...
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“My boyfriend and I are first time buyers, so the ......”

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Nov 17,2012
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Jonathan
By: 'L'
Nov 17,2012
5 people found
this helpful
My boyfriend and I are first time buyers, so the initial thought of buying a house was quite overwhelming! We had viewed several properties and seen numerous estate agents with no luck and not a lot more understanding of the process in buying a property. ...
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“I dont usualy write reviews but must say from start ......”

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Nov 15,2012
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Peter
By: 'Steve'
Nov 15,2012
10 people found
this helpful
I dont usualy write reviews but must say from start to finish Ward&Partners really were very good. From when Peter valued my house and dealing with Kris etc in the office and best of all Jody on the phone it made selling my house ...
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By: Jason
Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...

“Agents were friendly and trust worthy as we left them ......”

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Nov 15,2012
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Ross
By: 'Mr'
Nov 15,2012
3 people found
this helpful
Agents were friendly and trust worthy as we left them the keys so they could gain access to show clients around in our absence. Feed back was always given on viewings and regular contact made with us to discuss anything that may enhance or speed ...
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“James gave us a good price for selling my mum's ......”

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Nov 14,2012
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James
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By: 'lucy'
Nov 14,2012
2 people found
this helpful
James gave us a good price for selling my mum's flat after she passed away. They obtained an offer which was acceptable to us within about a month of the flat going on the market. The solicitors they recommended were shocking though. if I can ...
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“Laura has been attentive, efficient and pre-emptive to my needs ......”

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Nov 12,2012
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Laura
By: 'Martin'
Nov 12,2012
2 people found
this helpful
Laura has been attentive, efficient and pre-emptive to my needs to rent out a property for the first time. Within of days of indicating I wished to use Ward and Partners, the property was advertised and I had a number of prospective viewers to rent ...
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“Aimee was fantastic throughout and is still working with us ......”

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Nov 11,2012
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Aimee
By: 'Mary'
Nov 11,2012
2 people found
this helpful
Aimee was fantastic throughout and is still working with us to help support us as a couple to get through the stress and strains of moving. Aimee has been available to us when we are concerned or anxious and listens to our needs without judging. ...
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“I found Laura Cale of Ward and partner to be ......”

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Nov 10,2012
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Laura
By: 'Rebecca'
Nov 10,2012
1 people found
this helpful
I found Laura Cale of Ward and partner to be friendly and honest. She answered all my questions by Email and phone, very promptly and gave us clear advice on what happens next and what criteria needs to be chased up, ie what refs etc. ...
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“Nicola Burns visited my property in October 2012 to discuss Ward's ......”

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Nov 07,2012
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Nicola
By: 'Zoe'
Nov 07,2012
3 people found
this helpful
Nicola Burns visited my property in October 2012 to discuss Ward's initial fees and to carry out a review of the property. I could not fault Nikki at all - she was punctual, friendly, extremely professional and provided excellent advice over and above most agents. Ultimately ...
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“Bad agent, came to value, did not offer price until ......”

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Oct 31,2012
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Peter
By: 'Mrs'
Oct 31,2012
5 people found
this helpful
Bad agent, came to value, did not offer price until afterwards in a letter, during the viewing and i quote he, Peter, told us that W&P had another 85 properties similar to ours on the market and that ours would be number 1, which we questioned, ...
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What agent could do to change your mind?
Been honest and helpful and not been racist in front/to the customers!
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By: jason
Feb 15, 2013
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I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: [email protected] with contact details in order for me to investigate this matter in detail. Many thanks. ...

“I was very happy with the service and friendliness given ......”

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Oct 29,2012
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Simon
By: 'Chris'
Oct 29,2012
8 people found
this helpful
I was very happy with the service and friendliness given by both Yvonne and Simon before during and after the purchase transaction. The remained calm professional and knowledgable at all times. Well done Guys...
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“We had been on the market since January 2012 and still ......”

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Oct 26,2012
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Darren
By: 'Dave'
Oct 26,2012
9 people found
this helpful
We had been on the market since January 2012 and still had not sold our property at the end of August. At this point, we had been with two different estate agents, with the second agent putting in a very disappointing performance. We had initially been ...
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“Ward and Partners provided a good service with regards to ......”

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Oct 24,2012
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andrew
By: 'martyn'
Oct 24,2012
10 people found
this helpful
Ward and Partners provided a good service with regards to finding a tenant for my property. The lettings process was clearly explained and all paper work was dealt with in a professional manner....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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