Wards
4.1/5, 533 reviews
81% recommended
58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England. show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.

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Latest Reviews

 View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
“We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us ......”
12th Jul 2021
reviewed by 'Akil'
“After a long search for property in past few months, I finally came across Keshal, who found perfect flat for ......”
2nd Jul 2021
reviewed by 'Debie'
“Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again ......”
17th Jun 2021
reviewed by 'Kerry'
“Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i ......”
11th Jun 2021
reviewed by 'Kris'
“We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They ......”
11th Jun 2021
reviewed by 'Ogbonna'
“My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 58% 63% £110,000 £420,000
Lettings 75% 42% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
74 5 57 10 167 21 96 15 36 52
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Wards Branches (view all 44)
Ashford, TN24
Barnehurst, DA7
Bearsted, ME14
Birchington, CT7
Broadstairs, CT10
Canterbury, CT1
Chatham, ME4
Cliftonville, CT9

“we had excellent service from this office , they keep us ......”

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Apr 07,2013
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katherine
By: 'wards'
Apr 07,2013
1 people found
this helpful
we had excellent service from this office , they keep us informed and gave us lots of feed back. and they are very professional in there job. I will recommend them to family and friends....
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“Rachel introduced herself to us at the beginning of the ......”

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Apr 04,2013
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By: 'John'
Apr 04,2013
0 people found
this helpful
Rachel introduced herself to us at the beginning of the process and kept us informed as matters concerning the sale progressed. She was particularly helpful when things appeared to stall with the buyer, contacting the buyer, and keeping us in touch with the reasons for ...
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By: Jason
Apr 04, 2013
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Thank you very much for this positive feedback,it is great to see the passion for her job recognised by a happy customer. Jason Bunning,Group Partner. ...

“After putting our property on the market with Ward and ......”

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Apr 03,2013
Minithumbup
By: 'Mr'
Apr 03,2013
3 people found
this helpful
After putting our property on the market with Ward and partners, we were surprised how fast it sold. The photos of our property really did the house justice and we were more than pleased with the results.. Both Emma and Brendon have supported us all ...
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“NEVER trust this agent!We had the branch "manager" out ......”

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Apr 01,2013
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By: 'Ms'
Apr 01,2013
5 people found
this helpful
NEVER trust this agent! We had the branch "manager" out to value our property and she advised us that if we marketed our property with them they would hold an open day, which would generate lots of interest and hopefully offers on our property. She ...
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By: Anon
Apr 16, 2013
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We are first time buyer and have viewed a few properties through ward and partners. From what you are saying I can totally understand due to the way we are being treated presently by a branch in Kent near us. In comparison to other agents who are very helpful and always calling to check in, from what I have experienced of ward and partners so far is a shambles with no customer service towards us. Such a shame that our experience of buying our first home has been tainted by their games. I don't h ...

“Showed good understanding of my needs and asked the right ......”

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Apr 01,2013
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By: 'JCNash'
Apr 01,2013
1 people found
this helpful
Showed good understanding of my needs and asked the right questions. Were always available to talk to and answered questions promptly. Sourced tenants of the correct calibre / meeting my requirements. Good job overall....
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“As a tenant, I have had fantastic service from both ......”

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Mar 26,2013
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Nikki
By: 'Danielle'
Mar 26,2013
0 people found
this helpful
As a tenant, I have had fantastic service from both Nikki and Carmel. From the first phone call right through to referencing the team was helpful, professional and completely approachable and were a pleasure to deal with. I have been in the unfortunate position of ...
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“I stopped using Wards on December 19th giving them the ......”

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Mar 21,2013
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By: 'Jane'
Mar 21,2013
1 people found
this helpful
I stopped using Wards on December 19th giving them the correct notice. They had advertised my property at 70,000 when I specifically said not to go below 75,000, apologising profusely. They lied about their contact with buyers etc. were slow to contact me, introduced clients who were ...
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What agent could do to change your mind?
No due to possible legal action. They should have done as instructed!
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By: Jason
Apr 04, 2013
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I cannot locate a complaint made to us regarding this matter. Customer service is very important to me so I would ask you to contact me at [email protected] Thank you. Jason Bunning, Group Partner ...

“10/10 for excellence, helpfullness and reassurence. Jodi especially was very reassuring, ......”

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Mar 21,2013
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By: 'Dawn'
Mar 21,2013
0 people found
this helpful
10/10 for excellence, helpfullness and reassurence. Jodi especially was very reassuring, took the time to listen to my concerns with patience and caring. Then also did Katie. Graham, was very prompt in dealing with queries we had from our solicitor Tolhurst, we were very perplexed at ...
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By: Jason
Apr 04, 2013
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Thank you for this great feedback - One out of five stars seems low given the brilliant comments though! All the team at Herne Bay really appreciate your business and hope to help again soon. Jason Bunning, Group Partner. ...

“Matthew and Alex have been helpfull and very informative from ......”

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Mar 20,2013
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By: 'Sheena'
Mar 20,2013
3 people found
this helpful
Matthew and Alex have been helpfull and very informative from start to finish. After my terrible experience with your move agency I Hythe the chaps at ward and partners are a breathe of fresh air! Thanks again for all the help....
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“Wards and Partners have a very pro-active approach to selling ......”

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Mar 16,2013
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By: 'Jean'
Mar 16,2013
0 people found
this helpful
Wards and Partners have a very pro-active approach to selling houses and this was evident in the way (big) Mark in the Hythe office operated. He was always courteous, enthusiastic and friendly, as indeed were all the staff, whenever I visited their offices and it ...
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“Was delt with in a very friendly, professional way. Everything ......”

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Mar 16,2013
Minithumbup
By: 'Mr'
Mar 16,2013
0 people found
this helpful
Was delt with in a very friendly, professional way. Everything was explaned very clearly. The staff were more than helpfull....
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“Having suffered long void periods in the past, I was ......”

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Mar 16,2013
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Nikki
By: 'Sally'
Mar 16,2013
0 people found
this helpful
Having suffered long void periods in the past, I was most impressed by Ward's response when given a limited amount of time to find new tenants for two flats. Nikki, Carmel and Chantelle work very well together as a team. They immediately arranged viewings and ...
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“Very helpful and friendly staff providing a good level of ......”

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Mar 15,2013
Minithumbup
By: 'Healy'
Mar 15,2013
0 people found
this helpful
Very helpful and friendly staff providing a good level of service. Frequent communication providing feedback on prospective tennants and current progress....
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“My review concerns the excellent service that we received from ......”

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Mar 15,2013
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By: 'Christine'
Mar 15,2013
0 people found
this helpful
My review concerns the excellent service that we received from Sales Progressor Demi Crick. Without Demi's dedication, quick thinking and excellent negotiation skills we certainly would not be at the completion stage today. I have to say that Demi shows maturity beyond her years and ...
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By: Jason
Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...

“I have been working with Ward & Partners to Let out ......”

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Mar 15,2013
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Nicola
By: 'Nigel'
Mar 15,2013
0 people found
this helpful
I have been working with Ward & Partners to Let out my property. I was very impressed by the level of service offered. Since day one to present, I have had constant support form the agent. Being new to this, they provided me with step by ...
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“Nikki, Carmel and all of the team at Wards are ......”

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Mar 15,2013
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Nicola
By: 'Gary'
Mar 15,2013
1 people found
this helpful
Nikki, Carmel and all of the team at Wards are First Class. They have been absolutely brilliant in explaining their services, offering a fair price, getting our property quiickly on the market and marketing superbly well. We had several quality prospective tennants view our property ...
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“joseph was extremely helpful by keeping in touch all the ......”

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Mar 11,2013
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Joseph
By: 'teresa'
Mar 11,2013
0 people found
this helpful
joseph was extremely helpful by keeping in touch all the way on the telephone and email.On the day we moved into the flat he came down and also sorted out some minor teething problems enabling us to move in....
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“Absolutely terrible experience from wards, viewed property and placed offer, ......”

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Mar 06,2013
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Paul
By: 'Ollyb'
Mar 06,2013
3 people found
this helpful
Absolutely terrible experience from wards, viewed property and placed offer, wards phoned several days later with a figure that the vendor was happy to sell at, we then submitted an offer for that amount the offer was accepted but unknown to us wards continued to ...
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By: D
Mar 19, 2013
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Despite what the agent has said, we were in an almost identical situation to the orginal poster and were treated horribly by Ward. In the end, they wouldn't let us increase our offer when the other offer they had was only 3,000 more than ours. Later found out the other buyer was selling their house through Ward and using their legal services. They obviously weren't getting enough out of us and the whole experience was awful. The communication was nonexistent. This was at the Gravesend branch. ...

“Once a buyer had been found Louise kept me fully ......”

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Mar 05,2013
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Louise
By: 'mclaren'
Mar 05,2013
0 people found
this helpful
Once a buyer had been found Louise kept me fully informed of events during the transaction and having agreed to take meter readings on the final day, did so with no reminder from me....
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“Where to start... Ever since putting our first offer (rent) ......”

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Mar 01,2013
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Estelle
By: 'MKTDEV'
Mar 01,2013
1 people found
this helpful
Where to start... Ever since putting our first offer (rent) in, we had nothing but problems with the above named members of staff and the landlady of this property. First of all, the agent advertised a price for the property that we were happy paying, ...
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What agent could do to change your mind?
Given the choice, we would not rent/buy through this agent again. Once customer lost for good, due to the issues mentioned above.
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“Matthew was very enthusiastic and informative. He was eager to ......”

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Feb 22,2013
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Matthew
By: 'Chris'
Feb 22,2013
0 people found
this helpful
Matthew was very enthusiastic and informative. He was eager to help with our queries and met with us at the appointed time. Nothing was too much trouble and answered our questions in a professional manner. Keeping us up to date by text and phone....
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By: Jason
Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...

“I mainly dealt with Abbie and David throughout the sale ......”

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Feb 20,2013
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Abbie
By: 'Charlotte'
Feb 20,2013
5 people found
this helpful
I mainly dealt with Abbie and David throughout the sale of my property although I was kept updated by Laura and Debbie on occasions. It wasn't an easy sale - David is the typical salesman but is actually quite endering and pleasant to chat to ...
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“David and his team at Rochester have restored my faith ......”

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Feb 20,2013
Minithumbup
By: 'RH'
Feb 20,2013
5 people found
this helpful
David and his team at Rochester have restored my faith in Estate Agents. The property is a run down house in need of significant renovation. The agent achieved a remarkable footfall throughout the 4 week marketing phase - nearly 100 viewings! Ultimately they achieved an excellent and ...
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“Was greeted at the property very warmly by Hamid and ......”

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Feb 02,2013
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Hamid
By: 'Hamid'
Feb 02,2013
0 people found
this helpful
Was greeted at the property very warmly by Hamid and shown around with no fuss. Hamid was courteous and very helpful. He managed to secure the property and hand the keys to me within 48 hours, which was unexpected and wonderful. A great service. Thank you ...
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“Absolutely terrible! Do not market your property with them! Prospective ......”

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Feb 02,2013
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By: 'Eva'
Feb 02,2013
5 people found
this helpful
Absolutely terrible! Do not market your property with them! Prospective buyer who was constantly let down with viewings, fobbed off with excuses. Would hate to thing someone is paying them to sell their houses and the agent is not bothered about arranging viewings but its ...
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What agent could do to change your mind?
Respond to viewing requests Respond to written complaint Respond to my preferences and not with what suits the agent to show me Don't waste my time on properties nowhere near my criteria Don't send duplicate marketing texts and emails that I asked not to be sent Don't send out of date details of houses no longer available Don't promise you will call back and not bother Adopt a more professional and customer service focused attitude
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By: jason
Feb 15, 2013
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I am sorry to hear these comments. As Group Partner responsible for this area I would ask you to contact me at: [email protected] with contact details in order for me to investigate this matter in detail. Many thanks. ...

“My house was sold very quickly after an open day, ......”

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Feb 02,2013
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Jodi
By: 'Hancock'
Feb 02,2013
3 people found
this helpful
My house was sold very quickly after an open day, the photos that were took were very good Once the house was put under offer Jodi Wyncoll took over she kept me informed every step of the way she was always very helpful right up ...
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By: Jason
Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...

“Tarkan and his staff did all they could to help ......”

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Jan 31,2013
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Tarkan
By: 'GDT'
Jan 31,2013
3 people found
this helpful
Tarkan and his staff did all they could to help move a "difficult" property. All of the team were friendly and hardworking. The sale was regularly reviewed and pricing/stragegy changed to help secure the sale....
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“Paul Jordan, manager of the Whitstable branch was proactive and ......”

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Jan 31,2013
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Paul
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By: 'Amanda'
Jan 31,2013
0 people found
this helpful
Paul Jordan, manager of the Whitstable branch was proactive and professional in marketing our house. I live abroad and emails were always responded to timeously. The on line tracking service for clients was excellent as one could see how many enquiries were made by interested ...
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By: Jason
Apr 04, 2013
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Thank you for these great comments, we look forward to helping you again soon. Jason Bunning, Group Partner ...

“The agent was very helpful in assisting us with selling ......”

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Jan 29,2013
Minithumbup
By: 'phil'
Jan 29,2013
0 people found
this helpful
The agent was very helpful in assisting us with selling our parents property after their death, the property had been in the family for nearly 60 years so it was important to us that the correct buyer was found and they did this very quickly and ...
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“When Ben first came to our property he was friendly ......”

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Jan 27,2013
Minithumbup
By: 'Ben'
Jan 27,2013
0 people found
this helpful
When Ben first came to our property he was friendly and helpful he was also confident in his opinions and knew his job well which put my mind at ease fom the start. Ben has been Dilligent and hard working throughout the process of selling ...
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By: Jason
Apr 04, 2013
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Thank you for these great comments, it has been a pleasure working with you we look forward to helping you again soon. Jason Bunning, Group Partner ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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