58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
Latest Reviews
View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
12th Jul 2021
reviewed by 'Akil'
2nd Jul 2021
reviewed by 'Debie'
17th Jun 2021
reviewed by 'Kerry'
11th Jun 2021
reviewed by 'Kris'
11th Jun 2021
reviewed by 'Ogbonna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 63% | £110,000 | £420,000 |
| Lettings | 75% | 42% | £575 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 5 | 57 | 10 | 167 | 21 | 96 | 15 | 36 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jun 12,2013
Jun 12,2013
4
people found
this helpful
this helpful
I was kept involved through a unique web portal (my own password) opf the whole progress. This was updated regularly. In addition I did of course call a few times - but I felt that I was a genuine customer and they had very high ...
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Jun 07,2013
Jun 07,2013
1
people found
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I was persuaded gently into deciding that Ward & Partners were the estate agent that I should use as sole sellers on my property and I can honestly say it was one of the best decisions I have made. The Manager, Tarkan took a personal interest ...
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Jun 16, 2013
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Hi Lucy, thank you for your kind feedback regarding our Team at Welling. I was really pleased to hear they kept you updated throughout the sale as I know how stressful it can be, especially when you put your trust in others to help with your biggest asset. Thank you again and I hope we can help you again in the future.
Kind regards
Sam Dalton, Group Partner, Ward & Partners ...
Jun 05,2013
Jun 05,2013
2
people found
this helpful
this helpful
Clare's telephone mannerism is so professional and very friendly at the same time. A good listener who clearly understood my needs and promptly returned the call as promised with good results. Even when I confirmed to her I decided against her offer, she took it ...
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Jun 03,2013
Jun 03,2013
5
people found
this helpful
this helpful
I was greatly impressed with the service that i have recieved from both Matthew and Alexander regarding the viewing of the propery, and also organising the tennacy for myself.
They were both very professional, efficient, approachable and friendly. Nothing was too much of a problem ...
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Jun 03, 2013
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Hello Lee,
Thank you for your review and your custom.
In the future if we can be of any further assistance please feel free to contact me or Alex.
Kind Regards
Matthew Pattenden - Lettings Manager ...
Jun 01,2013
Jun 01,2013
3
people found
this helpful
this helpful
James was very professional in his dealings with us. he always arrived at the agreed time.
The information provided for prospective buyers was well presented and provoked a lot of interest in the property.
We were given feedback from all viewings and overall we were ...
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Jun 16, 2013
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Hi Anne,
Thank you for taking the time to give us some feedback on the service you have received from our Walderslade branch, and in particular James. I am pleased they kept you updated and were able to sell your home in a relatively quick timescale. Hopefully we can he you move again when the time comes.
Kind regards
Sam Dalton, Group Partner, Ward & Partners ...
May 29,2013
May 29,2013
4
people found
this helpful
this helpful
Excellent service. Friendly and efficient. Recommended. Both Matthew and Alex took time and trouble to seal the deal. To try and expand to 20 odd words is ridiculous. The first six say it all!...
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May 29, 2013
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Hi Sue,
Thank you for your review. I hope the 1 satr rating was an oversight.
Thank you again for your custom.
Kind regards
Matthew Pattenden
Lettings Manager ...
May 24,2013
May 24,2013
2
people found
this helpful
this helpful
We had property details sent to us from various branches throughout south east area of kent. We finally found a property in Margate from the local branch there. While we were looking, Chelsea did her utmost to find us a property, and although she did ...
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Jul 23, 2013
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Thank you for your kind comments. I'm glad Chelsea was able to help.
Jason Bunning, Group Partner ...
May 23,2013
May 23,2013
2
people found
this helpful
this helpful
We sold our house in the february of this year with wards they are very happy to help in the beginning like getting your house on the market . Having people come round to view althou they were sending people round that had already put offers ...
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Jun 28, 2013
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Hi Samantha, I have checked our database and cannot find you registered, please contact me at [email protected] as I would like to help and look further into your concerns. Thank you Sam Dalton ...
May 15,2013
May 15,2013
3
people found
this helpful
this helpful
Alex Smith was always polite, persistent in following up likely tenants.He was not deterred by setbacks along the way. Responded promptly to emails and acted in a professional manner at all times....
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May 17, 2013
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Hi Angela,
I would like to take this time in thanking you for posting your comments on the all agents website regarding one of my staff, Alex Smith.
Only through these comments, the good and bad, we can improve.
I wish you all the best with your tenant and I thank you for your custom.
Kind regards
Matthew Pattenden MARLA
Lettings Manager ...
Apr 30,2013
Apr 30,2013
1
people found
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I feel this agents provided a superior service compared with other estate agents. The team set a standard that all estate agents should be aiming to achieve & I would have no hesitation in using them or recommending them in the future....
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Apr 30,2013
Apr 30,2013
1
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As a first time Customer, it was a delight to deal with such pleasant friendly staff, they made me feel at ease, they were organised and the procedure very straight forward.
If I am to find a single fault: It would have to be with ...
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Apr 30,2013
Apr 30,2013
5
people found
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We first entered the rochester branch to enquire about properties and were made to feel welcome from the minute we entered the branch. David has been consistently helpful, informative and approachable, especially when compared to some of the other estate agents who we approached and ...
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Jun 16, 2013
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Sparky! Thank you for your great feedback regarding David at our Rochester. I am so pleased we made you feel welcome, I know David, our Branch Manger will be particularly delighted he was able to make you feel at ease. Thank you for saying you would use Ward & Partners again, and I hope we have the opportunity of looking after you or one of your friends again soon.
Kind regards
Sam Dalton, Group Partner, Ward & Partners ...
Apr 29,2013
Apr 29,2013
2
people found
this helpful
this helpful
After hearing alot of 'rumours' and 'she said/he said's' about this agent I was very warmly surprised when we recently booked several viewings through this agent, from our first point of contact with Kris and subsequent communication with Peter and Oliver we have certainly ...
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Jul 23, 2013
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Thank you for your feedback. The team at Dover work really hard to help our customers and it's really nice to read your positive comments. Regards, Jason Bunning, Group Partner ...
Apr 27,2013
Apr 27,2013
1
people found
this helpful
this helpful
Excellent service - nothing was too much trouble for the team. I can't think of any reason to criticise Darren and his colleagues....
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Apr 26,2013
Apr 26,2013
3
people found
this helpful
this helpful
Really helpful and efficient service and I would totally recommend this branch 100%, I was letting a property out and they could not have been more helpful and efficient....
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Apr 26,2013
Apr 26,2013
4
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I recently purchased a property through Ward & Partners (Walderslade branch)
I was very happy with the whole process from start to finish.
Communication is what's important to me and I was always kept informed of any progress/changes etc at all stages.
When I went ...
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Jun 16, 2013
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Dear Elena,
Thank you for your great feedback regarding James and the team at Walderslade. I know they will be pleased to hear they looked after you and kept you informed of changes and updates when buying your dream home. If we can be of any help again, please do not hesitate to call, in the meantime I hope you are very happy in your new home.
Kind regards
Sam Dalton, Group Partner, Ward and Partners ...
Apr 26,2013
Apr 26,2013
3
people found
this helpful
this helpful
I found both young men very polite and patient taking time to explain and answer all questions that I had .communication was excellent and nothing was too much trouble. Both men are an asset to the company and customer relationship...
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Apr 24,2013
Apr 24,2013
0
people found
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I was particularly pleased with Demi Crick. She co-ordinated the sale with friendly professionalism and negotiated well between myself and the vendor, during a difficult time (me awaiting Grant of Probate and bad survey/damp report - the vendor living overseas).
Demi didn't fail to ...
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Apr 23,2013
Apr 23,2013
0
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Excellent service by all members of the team during all aspects of the purchase. Wouldnt hesitate to use them again if the tome came to sell the property...
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Apr 19,2013
Apr 19,2013
2
people found
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I recently had my property for sale throught the Wards & Partners Branch Office in Dartford Market Street. From the very first meeting I had with the Senior Branch Manager Mark Boyle I've experience nothing but total quality both in the advice given and the service ...
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Apr 16,2013
Apr 16,2013
2
people found
this helpful
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Staff were generally very helpful and happy to go out of their way to be helpful. Everybody (Not just the two listed) was brilliant, very friendly but yet, very professional. I will certainly recommend their service....
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Sep 06, 2013
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James. Thank you for comments on the All Agents site regarding the service recieved from the Ashford office. I am pleased to hear you had a great experience and will be recommending us to others . many thanks for your custom . Kind regards Garen Taylor, Group Partner ...
Apr 16,2013
Apr 16,2013
2
people found
this helpful
this helpful
Bought a property though Wards of deal after a bad experience with the Dover branch . From the outset poor communication. I sensed that after 4 weeks with no news that there was a problem with our purchase ( The owners of the property I was purchasing were ...
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What agent could do to change your mind?
Communication Honesty FairnessAttached Filesnbsp;
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Apr 16,2013
Apr 16,2013
3
people found
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this helpful
Very prompt answers, good attitude to showing us around, very positive and timely communication. Made a particularly smooth experience for us....
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Apr 16,2013
Apr 16,2013
0
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I have recently sold my house with Ward and Partners Birchington office. I have been extremely pleased with the level of service I have recieved throught this stressfull time. Jodie the sales progresser kept me informed at every stage of the procedure, she was always ...
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Apr 15,2013
Apr 15,2013
0
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Very helpful, kept us informed regularly throughout, always worked with us to overcome difficulties in a not straightforward transaction over a period of 4 months...
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Apr 10,2013
Apr 10,2013
5
people found
this helpful
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I purchased my first property through Ward & Partners Walderslade and felt that the customer service and expertises shown by their staff was excellent, as this was my first purchase I had very little knowledge of purchasing a property but was made to feel completely at ...
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Apr 10,2013
Apr 10,2013
5
people found
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James proposed a number of suitable properties and I have bought one and am making an offer for another. I also bought a third, earlier property from the Walderslade branch. They are proactive and the properties are of better quality than many I've seen....
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Apr 10,2013
Apr 10,2013
1
people found
this helpful
this helpful
I found the company to be professional, but friendly in their approach. Not too pushy at point of sale, but convincing by virtue of their comprehensive explanation of how they operate in what is clearly a challenging market place. Being a former Estate Agent, I ...
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Apr 08,2013
Apr 08,2013
0
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From the word go in my quest to find a tenant Nicola Burns and Carmel Pearce were A1. The whole deal was deal with in a very proffessional manner. It appeared the team there had ample experience behind them. In areas like valuation, what most ...
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Apr 08,2013
Apr 08,2013
0
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Nicola and Carmel have done a great job in working with me to get this property let. Helpful and effecient in handling my queries and found a suitable tenant quickly. Insurance department was somewhat less than helpful but that aside all else was good....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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