58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
Latest Reviews
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13th Jul 2021
reviewed by 'Edyta Dobosz'
12th Jul 2021
reviewed by 'Akil'
2nd Jul 2021
reviewed by 'Debie'
17th Jun 2021
reviewed by 'Kerry'
11th Jun 2021
reviewed by 'Kris'
11th Jun 2021
reviewed by 'Ogbonna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 63% | £110,000 | £420,000 |
| Lettings | 75% | 42% | £575 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 5 | 57 | 10 | 167 | 21 | 96 | 15 | 36 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jul 15,2013
Jul 15,2013
2
people found
this helpful
this helpful
Received excellent customer service from Anita when I registered with her in Dartford and am now viewing properties Bexleyheath . Always professional and punctual, Anita has been a delight when I have purchased properties. She has great expertise on the property market and the local area ...
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Jul 15, 2013
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Dear Mr Singh, thank you for your kind words regarding the service you have received from Anita. She will be delighted to hear your feedback and that she has looked after you well! Good luck with your future purchases and we look forward to serving you well again in the future. kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 15,2013
Jul 15,2013
2
people found
this helpful
this helpful
I needed to sell my property quickly to ensure that I was able to purchase another property. John D'Aguir and his team acted very quickly in visiting my property and getting it on the market and finding suitable people to view. This resulted in a ...
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Jul 15, 2013
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Dear Derek,
Thank you taking the time to give us some feedback on the service you have received from our Warderslade office and in particular John D'Aguiar and James Shepherd. I was so pleased to hear they listened to your needs and were able to sell your home quickly to enable you purchase your next home. A sale in less than a week is great news in this market and I am delighted they looked after you well. If we can be of any further assistance to you or your family please do not hesitate to l ...
Jul 13,2013
Jul 13,2013
2
people found
this helpful
this helpful
The staff were really helpful and put me at ease especially as selling a house can be stressfull if you dont know about these things. The 2 members of staff were very polite and nothing was too much trouble...
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Jul 15, 2013
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Dear Kay,
Thank you very much in taking some of your precious time to offer some feedback on how our Walderslade staff looked after you when selling your home. Selling a home is stressful, and I appreciate as agents that do this daily we do not always understand just how stressful it can be, so I am over the moon they were able to make the process easier for you. I would really love to know the 2 members of staff you dealt with so I can telephone them personally to offer them my thanks and enc ...
Jul 12,2013
Jul 12,2013
3
people found
this helpful
this helpful
I found all the staff at Rochester High St Branch, helpful, pro active, efficient and well informed.
They all dealt very well with all aspects of the sale, including coping with me at my most stressed.
I will certainly use this team again in the ...
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Jul 15, 2013
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Dear Helena,
Thank you for your great comments regarding our Rochester office! Moving, and selling your most valuable asset can be so stressful and I am so glad the team at Rochester made this much easier for you. They will be more than delighted to assist you or your family / friends again in the future when the time comes, just call! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 11,2013
Jul 11,2013
0
people found
this helpful
this helpful
Darren was sensitive to and understanding of our particular circumstances. We would definitely recommend them to anyone even merely contemplating selling for their sound and realistic advice....
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Jul 11,2013
Jul 11,2013
2
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this helpful
We are really pleased that we sold our home through Ward and Partners. The service that we received was fantastic, nothing was ever a problem and I believe that everything was dealt with in a very profession although still personal manner.
Ali and Kimberly were ...
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Jul 15, 2013
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Dear Tammy!
Thank you! I have just returned from holiday, and was over the moon to read your fantastic feedback regarding our Warderslade team, particularly your commentsregarding Ali and Kimberly. They are a very self critical bunch and always eager to please and help sellers as much as possible achieve their goals. They will be so pleased they helped! Good luck and please do not hesitate to contact us if we can help any further, kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 10,2013
Jul 10,2013
2
people found
this helpful
this helpful
Ward & partners delivered on their promise to sell our property quickly. We put our trust in them as the no 1 estate agents in our area, they delivered and we couldn't be happier....
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Jul 15, 2013
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Dear Daren,
Thank you for taking the time to comment on the service you have had from our Warderslade team. They rarely like like to promise customers unless they are are 100% certain they can deliver what their customers are after, and I am so pleased they delivered to you! Good luck, and please do not hesitate to contact us again if we can be of any further help, no matter how small, kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 10,2013
Jul 10,2013
2
people found
this helpful
this helpful
Marketing good. Got a buyer very quickly. Kept me up to date and informed of their progress. Friendly staff always happy to help....
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Jul 15, 2013
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Dear David,
Thank you for regarding your comments regarding our Walderslade office. They will be really pleased you took the time to give them some feedback as to how they looked after you. They are always trying to look for new ways to further improve their customer service, and they will be delighted to hear they made the selling process for their seller that bit easier. Good luck for the future, and only hope we can be of assistance again n the future. Kind regards Sam Dalton, Group Partner ...
Jul 09,2013
Jul 09,2013
2
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this helpful
this helpful
Give 100% in selling the property nothing was ever too much trouble great contact from wards with viewers and there feedback will use them again if I ever sell again....
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Jul 15, 2013
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Dear Mrs Read/Robinson,
Thank you! Your kind comments have been well received by Team Walderslade! They hope they can be of be of assistance again to you again and wish you all the best for the future! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 09,2013
Jul 09,2013
2
people found
this helpful
this helpful
This is the second time we have used Ward & Partners to sell our home. The methods have changed in that they used to promote selling within a range and now sell to a fixed priced policy. Both methods have proven to be succesful. The staff ...
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Aug 09, 2013
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Dear Gordon, hope you are well and sorry for not thanking you sooner for your honest feedback regarding our team at Walderslade. It is great to hear you have received such great service from all the team and a pleasure to hear they marketed your home really well, achieving you a good price and in a quick timescale. We all look forward to serving you again and would all like to thank you for your custom. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 08,2013
Jul 08,2013
2
people found
this helpful
this helpful
The facts - signed up with Ward & Partners on the Thursday, house sold for asking price on the Monday. Can't ask for anything better than that.
Whole sales process was straight forward, James or Ali were always available at the end of a phone and ...
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Jul 15, 2013
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Kate! Amazing! I am grinning from ear to ear! Asking price achieved so quickly, in this market, great news! Congratulations! I am also pleased to hear that James and Ali were always available to help. I am sorry you felt our Mortgage Advisor was aggressive and rude and will address that with him. He is so passionate and knowledgeable about what he does that sometimes it gets the better of him and I am sorry for that. Good luck in the future and remember, we are only a call away if we can help ag ...
Jul 08,2013
Jul 08,2013
2
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this helpful
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On the whole an very good service. My sale was handled well, and any issues were dealt with in an attentive and professional manner. On occasion there were instances of some lack of internal communication but these isolated instances were swiftly rectified.
In particular I ...
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Jul 08,2013
Jul 08,2013
3
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A massive pat on the back to all of the staff members at the Chatham Walderslade branch, a 5 star service would highly recommend to friends and family. A very smooth easy transaction from start to finish with our house move. Keep up the good work ...
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Jul 15, 2013
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Dear Mr & Mrs Simmons,
Thank you for your feedback regading our Warderslade team, especially JD and James. As the Manager and assistant Manager I know customer happiness is of the utmost importance to them and they will be so pleased they were able to make the transaction so smooth for you. Please do not hesitate to contact us again if we can be of any further help, we will be only delighted to help. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 06,2013
Jul 06,2013
3
people found
this helpful
this helpful
I would like to thank Ms Joanne Walker (Sales Adviser) for finding a property that met my requirements. Ms Walker was very polite and helpful and she set an example for good customer service.
I would like to express my gratitude to Ms Leah Peacock (...
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Jul 05,2013
Jul 05,2013
1
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Very good communication, Easy to talk to and get along with, very professional and felt confident buying our house with wards. Would definitely recommend to anyone...
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Sep 23, 2013
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Dans
Thank you for taking the time to write some feedback about the service you received from Ward and Partners. I am very pleased that your experience with our Meopham office was a 5 star service. It is always great to receive positive comments and i will certainly be passing on your thoughts to Stuart and the team. Enjoy your new home.
Kind Regards Garen Taylor, Group Partner ...
Jul 05,2013
Jul 05,2013
1
people found
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this helpful
I have to say that I am really really happy with Ward and I wished that I had chosen them as my agent for selling my property. I bought from them and had used a different agent to sell and I could compare them straight ...
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Oct 01, 2013
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Dear Mrs M
Thank you for taking some time to comment on the service recieved from our Tunbridge Wells office. I am extremely pleased the process was proactive from start to finish and that we exceeded your expectations. We always strive to look after our customers and make the moving experience a pleasurable one and i wish you the best of luck with your move
Kind regards Garen Taylor, Group Partner ...
Jul 04,2013
Jul 04,2013
1
people found
this helpful
this helpful
Having previously marketed my house with another agent with no success, I was pleasantly surprised that with Ward and Partners a lot of interest was generated and a good offer followed relatively quickly. The whole process went smoothly and I found that having a dedicated ...
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Jul 04,2013
Jul 04,2013
2
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The Agents professionalism and hard work managed to sell my house in 24 hours! This enabled me to purchase my dream home. Their efforts were excellent and would recommend their services to anyone looking to move....
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Jul 06, 2013
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Dear Kate, thank your kind feedback regarding our Walderslade office. I am so delighted to hear they found your dream home! Thank you for your custom and we look forward to serving you again in the future, plus your family & friends! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 04,2013
Jul 04,2013
5
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this helpful
this helpful
Alex responded positively at our first meeting . He understood my particular needs and matched a property perfectly, this reduced the stress and strain on me considerably. he has always been courteous and cheerful, nothing has been too much trouble for him . I am very satisfied ...
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Jul 05, 2013
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Dear Shirley,
Thank you for your comments regarding Alex.
Thank you for your custom and if there is anything me or Alex can help with in the future, please do hesitate to contact us.
Kind Regards
Matthew Pattenden MARLA - Lettings Manager ...
Jul 03,2013
Jul 03,2013
1
people found
this helpful
this helpful
Courtney was so delightful she could not do enough to help me and she made me feel as though I was never troubling her. I still haven't found a property through Ward and Partners but with Courtneys help I have complete faith. She calls me ...
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Jul 06, 2013
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Dear Sali, thank you for your lovely feedback regarding Courteney at our Welling office. Customer satisfaction is very important to us and Courteney and she will delighted to hear she finds your dream home, good luck! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 01,2013
Jul 01,2013
1
people found
this helpful
this helpful
Steve advised on how best to sell a property in great need of modernisation and recommended selling it by tender. This proved to be very successful as there were over 20 viewings and 12 offers were made. After our initial meeting in Tunbridge Wells, the whole process ...
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Jun 28,2013
Jun 28,2013
1
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Great sales progressor service. Always helpful and chased everything at the appropriate time. Deana kept me sane though the whole process. Great person within your company....
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Jun 28, 2013
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Dear Ally, thank you so much for your great feedback, I know Deana will be delighted with your comments. I agree she is a great person and she is a great asset! Chasing and updating e erroneous is a difficult part of the job and I am so pleased she was able to keep you sane throughout what can be a very stressful time. I wish you all the best for the future and if we can ever be of any help in the future, please don not forget to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jun 26,2013
Jun 26,2013
1
people found
this helpful
this helpful
My husband and I celebrated when our contract with Ward and Partners finally ended. We had four months of grief including potential buyers lifting our bathroom flooring to look underneath. People were showing up five hours early saying they had been told a different time ...
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What agent could do to change your mind?
Been honest and put in some decent effort. Let us know what was going on more often. Found a buyer who could afford our property.Attached Filesnbsp;
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Jun 26,2013
Jun 26,2013
1
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Friendly and efficient sales service based on good, balanced advice rather than pressure. Minimal fuss or inconvenience with viewings. I achieved a price I was happy with.
Post sale, pre completion support from the office was excellent. Prompt, accessible, supportive and most importantly - patient....
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Oct 01, 2013
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Dear Mr E
I was extremely pleased to read you comments about our Tonbridge office. Gary and the team are always striving to provide the best service to our customers and i am glad that all went well with your sale. Louise Does work tirelessly behind the scenes and she will be very pleased to hear that her hard work has not gone un-noticed. Thank you for your custom.
Kind regards, Garen Taylor, Group Partner ...
Jun 24,2013
Jun 24,2013
2
people found
this helpful
this helpful
Laura and Kim were so helpful in progressing the sale. They were supportive and tactful. They went out of their way to resolve issues that arose and smooth over any problems. Laura's efforts were essential to delivering the sale....
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Jun 28, 2013
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Dear JOS, thank you for your feedback, I know the girls will be so pleased with your comments. They both take their job so seriously, taking files home at night and dealing with cases on their day off, so I know they will be delighted to hear they were so helpful in progressing your sale. Congratulations and wish you all the best for the future! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jun 24,2013
Jun 24,2013
1
people found
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this helpful
I would like to thank Victoria for all her support during our traumatic house move. Although we did not buy through this agent she was very supportive in trying to find us suitable property. Never pushy always professional. Thank you so very much....
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Sep 10, 2013
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Supernanny,
Thanks for those kind comments - I'm glad to see we could be of service and hope next time we can sell you a property! Good luck. Jason Bunning, Group Partner, Ward and Partners ...
Jun 20,2013
Jun 20,2013
1
people found
this helpful
this helpful
The staff at Ward and Partners Dartford Lettings are lovely. From the first time I called them to view a property to the day I moved in they were VERY helpful.
Sukh especially went above and beyond is job role as he liased between all ...
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Jun 15,2013
Jun 15,2013
2
people found
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They helped us with our first time buy. Sending us new properties that were on the market and e-mailing us with all the information we needed to find the right property. Also ringing us to see how we were getting on with our search and ...
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Jul 23, 2013
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Thanks for those lovely comments - I'm glad we were able to help.
Jason Bunning, Group Partner ...
Jun 14,2013
Jun 14,2013
5
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Having had my property fully managed by Ward & Partners now for nearly two years I cannot recommend them highly enough. Their staff, products and service are all second to none. They are enthusiastic, helpful and knowledgeable in all aspects of their business. You definitely get ...
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Jun 15, 2013
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Hello David,
thank you for your review and your custom.
If me or Alex can be of any further assistance please feel free to contact us.
Kind Regards
Matthew Pattenden MARLA
Lettings Manager ...
Jun 13,2013
Jun 13,2013
1
people found
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this helpful
We sold this property from a distance as we live in Cumbria. We met Gary on a visit to the property and were provided with a comprehensive explanation of how Ward & Partners worked. We particularly liked the idea of a price range to encourage more ...
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Sep 26, 2013
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Dear Mr Foulger.
Many thanks for your comments. Dealing with a property sale from a distance is never easy and i am pleased to hear that all went well for you. Our marketing stratergy is designed to capture a wide audience of buyers I am glad this worked well for you. Gary and Louise will be delighted with your kind comments. Thank you very much for choosing Ward and Partners.
Kind regards, Garen Taylor, Group Partner ...
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