58% sales valuation accuracy
63% sales fee satisfaction
75% lettings valuation accuracy
42% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
Latest Reviews
View all Reviews 533
13th Jul 2021
reviewed by 'Edyta Dobosz'
12th Jul 2021
reviewed by 'Akil'
2nd Jul 2021
reviewed by 'Debie'
17th Jun 2021
reviewed by 'Kerry'
11th Jun 2021
reviewed by 'Kris'
11th Jun 2021
reviewed by 'Ogbonna'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 63% | £110,000 | £420,000 |
| Lettings | 75% | 42% | £575 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 5 | 57 | 10 | 167 | 21 | 96 | 15 | 36 | 52 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Aug 13,2013
Aug 13,2013
0
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I found Ward and Partners and in particular Michele extremely helpful and Michele really tried to find just the right property for me....
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Aug 12,2013
Aug 12,2013
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I am working for an organisation who have recruited an overseas employee. Laura has been a great help when arranging viewings and has been very polite and professional.
Unfortunately, I had to change the schedule a few times for factors I could not foresee but ...
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Aug 11,2013
Aug 11,2013
1
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My property was sold very quickly, enabling me to purchase the property I wanted. All transactions were very efficient from start to finish from the estate agents office. I was able to arrange my mortgage through Wards and use the chain of solicitors recommended which ...
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Aug 12, 2013
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Dear "Yes", thank you for taking the time to write some feedback about the service you have received from the team at our Walderslade office. I am delighted to hear your transactions were efficient from start to finish, I definitely believe this is because you chose to use all the services we offer and keep it under one roof. This makes it much easier for us to keep in contasct with all the necessary parties on your behalf thus making the whole process much smoother. We are fortunate to have 2 e ...
Aug 09,2013
Aug 09,2013
1
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this helpful
this helpful
all staff was good AAAAAAAAAAAAA+++++++ AND VERY HELPFUL ANN WAS THE BEST,,,,,,,, VERY GOOD AT GET PEOPLE TO HOUSE ON OPEN DAY....
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Aug 09, 2013
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Dear Malcom, thank you for your feedback! I am delighted you found all the staff good, and am glad to hear you found Ann to be the best, we do too!!! She will be so pleased to hear you were very happy. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 08,2013
Aug 08,2013
2
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this helpful
this helpful
Ward and Partners sold our property after only being on the market for 1 week after failed attempts with other agents, not being our first choice of agent at the time we now are so pleased we used them, the staff went above and beyond the ...
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Aug 09, 2013
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Dear P Oliver, thank you for your fantastic feedback regarding our team at the Walderslade office. I am really pleased to hear they were able to sell your home in 1 week which is not an easy feat when a property has been on the market with other agents prior. Customers always seem to think there must be something wrong with the property, which is rarely the case, its usually a combination of poor advertising, not spending enough money on the marketing and lack of interest by the sales team. I am ...
“Excellent service provided by professional yet friendly and approachable members ......”
Aug 08,2013
Aug 08,2013
0
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Excellent service provided by professional yet friendly and approachable members of staff. Did all that they could to ensure the property received viewings and followed the sale through to the end keeping me regularly updated and informed. Also used their recommended mortgage advisor and law ...
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Aug 08,2013
Aug 08,2013
2
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When i decided to put my property up for sale i had a couple of quotes before choosing Ward & Partners. Mark Boyle had come to the property and showed me how they would advertise and promote my property. It looked impressive and the price they ...
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Aug 09, 2013
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Dear Paul, thank you for taking the time to comment on the service you have received from Mark and his team at our Dartford office. They will be delighted to hear you were so pleased with their efforts. Excellent price for your home, quick timescale and a stress free move is always our aim and I will pass on my personal thanks to the team for looking after you so well. Good luck in your new home and if there is anything more we can do to help, please do not hesitate to call, we will all be happy ...
Aug 06,2013
Aug 06,2013
2
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this helpful
this helpful
Tarkan Enver was great because he had the difficult task of vetting about 15 potential buyers for the property we wanted and we were so thrilled when he told us that our offer had been accepted. Courtney Hunt has been a great delight to deal with ...
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Aug 06, 2013
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Dear Carol, congratulations on your offer being accepted and with such competition. The team a Welling are delighted to have helped you and I am delighted to hear you have received a pleasurable experience from all the team. Good luck for the future, and thank you for kind words. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 06,2013
Aug 06,2013
2
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this helpful
this helpful
I found Ward & Partners at Walderslade excellent, especially Katie, Kimberley and James. The communication was very good. They kept me informed as to what was happening with my property whilst selling it. They got me lots of viewings and 2 offers!! Nothing was too much trouble. ...
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Aug 06, 2013
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Dear Kerry, thank you for your honest feedback regarding Katie, Kimberly and James at our Warderslade office. I am pleased to hear they kept you informed whilst selling your home, and even more pleased to hear you had lots of viewings and 2 offers. Good luck for the future and if we can do anything more for you, please do not hesitate to call! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 06,2013
Aug 06,2013
5
people found
this helpful
this helpful
Both Matthew and Alex were helpful in advice as to the presentation of properties for prospective tenants and the likely rent achievable. They kept us up to date with any viewings and whether they would be suitable tenants. They always answer phone messages and are ...
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Aug 06, 2013
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Dear Michael Barclay,
Thank you for your review.
I'm glad you're are pleased with myself and Alex.
Thank you for your custom.
Kind Regards Matthew Pattenden MARLA Lettings Manager ...
Aug 05,2013
Aug 05,2013
1
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I would like to say Ward and Partners in Welling has given the best Service to me out of every oher estate agent on the high street. Ann has excellent customer service skills and is very friendly and polite. I remebered her name from the ...
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Aug 05, 2013
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Dear Martin, thank you for your wonderful comments regarding the service you have had from our Welling office, and in particular, Ann. I am so pleased to hear you would recommend us to anyone as well, thank you for your kind words. I hear Ann has booked you to view a terrific home in North Welling, and we all have our fingers crossed that it will be your dream home! Good luck and we look forward to assisting you with your purchase, kind regards, Sam Dalton, Group Partner, Ward & Partners ...
Aug 05,2013
Aug 05,2013
1
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Buying a property can be very daunting but I have to say that with the help of the Dartford team and George as my main point of contact I was put at my ease by their approachable and professional manner. On occasion I had to ...
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Aug 05, 2013
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Dear Diane, thank you for taking the time to comment on the service you have received from our Dartford office and George. I am disheartened to hear you had to chase some issues and whilst you felt they were not of any great significance I would be grateful if you could let me know where we could improve our service moving forward. On the whole I am pleased your purchase went through smoothly and delighted to hear you would use us again and recommend us. I wish you all the best for the future, k ...
Aug 03,2013
Aug 03,2013
2
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this helpful
this helpful
Ward and Partners have been very pro-active for us despite a sluggish market. They provided excellent updates of website visits and viewings. They were always very polite, caring and flexible to our needs. We always got very firm and good advice when it came to ...
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Aug 03, 2013
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Dear Byron, thank you taking the time to offer some feedback on the service you received from our Team at Rochester. I am delighted to hear they kept you updated and were able to guide you through what can be a very stressful time in someone's life. I am really pleased to hear they got you the best price for your home too! We all wish you the very best for the future and if we can be of any further assistance please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 02,2013
Aug 02,2013
3
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this helpful
this helpful
We sold our property through Ward and Partners Rochester branch and they were helpful, enthusiastic and professional throughout the process, with excellent knowledge of the local market. They arranged viewings very quickly and supported us with the viewings. Our property sold very quickly for a ...
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Aug 02, 2013
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Dear Randall, thank you for wonderful feedback! I am really pleased to hear our Rochester branch looked after you. I am even more delighted to hear they achieved a good price for your home and sold it quickly for you. It has been a pleasure to help you and we look forward to helping you again when the time comes. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Aug 01,2013
Aug 01,2013
4
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this helpful
this helpful
Anita was very nice about the whole 'getting my offer accepted ' part, she gave me good advice and didn't pressurize me to increase my offer like other estate agents have done.
As for the sales team as a whole:Very personalized service all of ...
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Aug 01, 2013
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Dear RTM, thank you for your lovely feedback. I am pleased to hear Anita gave you good advice and I hope we were able to find you your dream home! Thank you for your custom and we all look forward to serving you again in the future. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 31,2013
Jul 31,2013
3
people found
this helpful
this helpful
Tried to sell with them, said they would handle them but left us to do viewings too often, they didnt turn up at all or let thebuyer know on one occasion and left him standing on our doorstep for 10 minutes. Promise a lot but underdeliver ...
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Jul 30,2013
Jul 30,2013
3
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We were highly impressed with Jeffs helpfulness from the first phone call we made to the Dartford office for a viewing through to the handing over of our rented flats keys.
Jeff and all the staff at the Dartford branch were very approachable, informative and ...
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Jul 29,2013
Jul 29,2013
2
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I found both Rachel and James fully aware of the of the status of our purchase at all times, which surprised me when I called to speak to one who wasn't available but the other was and fully up to speed, that gave me great ...
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Aug 29, 2013
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Thank you very much for your positive comments Mr Trew. James and Rachel are delighted to have been able to help you - buying a home can be a stressful experience but I am glad they were able to make things that bit better for you. Good luck in your new home!
Regards,
Jason Bunning, Group Partner. ...
Jul 29,2013
Jul 29,2013
5
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Alex was very polite and helpful. He listened to everything we said we wanted in a tenant and as a result, our property was rented very quickly at the right price and we are very happy with our new tenants. We would definitely use him ...
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Jul 31, 2013
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Hi Lucy, I would like to take this time in thanking you for posting your comments on the all agents website regarding one of my staff, Alex Smith. I wish you all the best with your tenant and I thank you for your custom. Kind regards Matthew Pattenden MARLA Lettings Manager ...
Jul 29,2013
Jul 29,2013
5
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this helpful
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We contacted Ward and Partners not knowing what direction we should go in, either sell or rent. We had had on going tenants for the last 7 years. Ward and Partners came to see the house which was in very bad repair. They gave us the ...
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Jul 31, 2013
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Dear Mr and Mrs Crudington, thank you for your review and your custom. If we can be of any further assistance please feel free to contact us. Thank you again and Kind Regards Matthew Pattenden MARLA Lettings Manager ...
Jul 28,2013
Jul 28,2013
4
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I have only good things to say about ward and partners at the gravesend branch I found them helpful understanding supportive friendly and that's just the start all staff at the gravesend branch excelld themselves to help sell our house. Luke was great helped us ...
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Aug 01, 2013
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Dear Louise, Thank you for great feedback regarding our Gravesend Team! I am so pleased they found you your dream home and delighted to hear we looked after you throughout the sales process. I hope you will be happy in your new home and we look forward to helping you again, just call!!! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 28,2013
Jul 28,2013
5
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I am a little disappointed with the company, as i was told initially that they would see clients round, when it came to it there was always something going on and i had to do it myself. the only occassion they did see someone round ...
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What agent could do to change your mind?
read the above then tell me if you would use them againAttached Filesnbsp;
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Aug 12, 2013
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Hi Janet,
I am sorry to hear that you felt our service was not at the level you expected. I am aware that we did accompany a few of your viewings as I know that I conducted two of them myself. As you have mentioned Abbie was there also in the first viewing and there was another which we accompanied where there was unfortunately a problem with the lock on your front door. Bearing in mind you have seven viewings which took place then there were three times in which you assisted us as our diary ...
Jul 25,2013
Jul 25,2013
2
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this helpful
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Ward were about the same price as other agents but what made them stand out for me was their Sales Progressor, Leah Peacock. She provided prompt, friendly, accurate and useful advice throughout the process, including my ongoing purchase out of the area and seemed to ...
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Jul 25, 2013
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Dear "Bassar", thank you for taking the time to let us know about your experience with Ward & Partners. I was especially pleased Leah kept you updated throughout the sales process. I love her honesty and frank approach as customers should be kept fully aware of everything that happens when we find out and I am pleased she did this for you. I am sorry you found some of your conversations with Jon & Kenny rushed and will let them know your feedback so we can learn from it and improve our customer ...
Jul 25,2013
Jul 25,2013
3
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this helpful
this helpful
I found the staff at the Walderslade branch to be helpful and polite. All members of the team were very efficient with answering queries via telephone, email and in person at all times. James Shepherd particularly went out of his way at all stages to ...
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Jul 25, 2013
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Dear Gemma, thank you so much for your feedback regarding our Walderslade office, in particular James and Kimberly. Their aim is to try and make the moving process as easy as smooth as possible and I am really pleased James looked after you. Thank you for your custom and we all look forward to helping you again in the future! Kind regards Sam Dalton, Group Partners, Ward & Partners ...
Jul 22,2013
Jul 22,2013
3
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this helpful
this helpful
Overall my experience with Ward and Partners was very positive. Katie Hayes was an absolute pleasure to deal with. She always kept me informed and was extremely helpful at dealing with all my viewings and bookings and followed up with feedback sessions and emails very ...
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Jul 24, 2013
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Dear Sam, Thank you for taking the time to give some feedback on the service you have received from our Walderslade team, in particular Katie and James. I was delighted to hear you found them both very helpful and disheartened you felt if James was push at times. It is always a delicate line between being enthusiastic and passionate about what we do and the services we offer and coming across as pushy. I am sorry you felt that way and will give your feedback to James so we can learn to make ou ...
Jul 17,2013
Jul 17,2013
4
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this helpful
this helpful
I have been very impressed with the service I have received from Ward & Partners, and both Matthew and Alex have been extremely helpful in guiding me through this new venture. They have been professional, polite and friendly at all times answering any queries promptly, and ...
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Jul 20, 2013
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Dear Mrs B,
Thank you for your review and custom. Me and Alex will always be on hand to guide you along the way. Kind Regards Matthew Pattenden MARLA Lettings Manager ...
“Leah Peacock was very helpful, professional, friendly and accommodating throughout ......”
Jul 17,2013
Jul 17,2013
1
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Leah Peacock was very helpful, professional, friendly and accommodating throughout the purchase of my first home. She worked tirelessly to ensure that everything went according to plan and always replied to my emails in a timely fashion.
Thanks Leah for a job well done....
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Jul 16,2013
Jul 16,2013
2
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I don't usually write reviews but I have to express my satisfaction with the excellent and professional services we received at Ward & Partners, Barnehurst Branch, Bexley. We had been looking for a good property in good location for quite awhile. We were getting tired but ...
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Jul 16, 2013
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Dear Caleb
Thank you for fantastic feedback regarding Anita and Andy at our Barnehurst Office. Anita will be over the moon to hear happy you are with your new home and that she was able to make it a smooth process for you. If myself or the team can do anything else to help, please do not hesitate to contact us. In the meantime I wish you all the best in your dream home! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 16,2013
Jul 16,2013
3
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Anita kept me upto date with all aspects of the purchase. She continued to deliever a high stannard even when under pressure from myself. She was pleasent and reliable and would use her again if I needed. Many thanks....
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Jul 16, 2013
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Dear Liam,
Thank you for your great feedback regarding Anita at Barnehurst office. I am pleased delivered a high standard of service especially at those more pressurised times! I know she will be delighted to hear she could be of service to you again in the future. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Jul 16,2013
Jul 16,2013
4
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The whole team in Wards are friendly, helpful and very welcoming. I have got to know them on first names terms. Ann is very professional and builds good client relationships. Brenden is always happy to help. David the Manager made my mother feel very special ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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