Walton Robinson
3.4/5, 225 reviews
61% recommended
71% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
59% lettings fee satisfaction
We specialise in residential lettings for students, professionals and families in and around the Newcastle area, and those wanting to invest, buy, sell or develop property anywhere in the North East.Our decades of experience in the property market, and in-depth local and regional knowledge of Newcastle and the North ... show more We specialise in residential lettings for students, professionals and families in and around the Newcastle area, and those wanting to invest, buy, sell or develop property anywhere in the North East.

Our decades of experience in the property market, and in-depth local and regional knowledge of Newcastle and the North East, help our dedicated team of property experts assess your property requirements and select the right properties to suit you from our extensive portfolio based in and around Newcastle.

Our proactive marketing approach includes regular email updates to our database of prospective buyers, and extensive advertising in the local media. Our website attracts thousands of potential buyers every day, and we appear on all the major property listings websites. And our stylish, centrally-located office in the heart of Newcastle city centre attracts a lot of passing trade.

Walton Robinson is a member of a number of professional bodies including The Property Ombudsman, Chartered Trading Standards Institute, National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA). We are committed to upholding the highest standards of professionalism and customer service.

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Latest Reviews

 View all Reviews 225
11th Dec 2023
reviewed by 'Stuart'
“Absolute rubbish -Liars and avoid at all costs - Several emails to complain about things not working including black mould ......”
11th Jul 2023
reviewed by 'C'
“It's their aim to retrieve half of the deposit, regardless of how the property is left. To begin with, the ......”
7th Dec 2022
reviewed by 'Emily'
“The most horrific agency I’ve ever dealt with. When we first moved into the house it was covered in ......”
7th Dec 2022
reviewed by 'l.mobbs'
“This company is absolutely appalling! When we moved into the property the wardrobes were broken and collapsing in on themselves, ......”
9th Nov 2022
reviewed by 'Megan'
“how do I even begin. Moved into a gorgeous house at the beginning of summer last year, but from the ......”
22nd Aug 2021
reviewed by 'Pellumb'
“If I could give them a zero, i would. Non professionals which do not attend to your needs and their ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 100% £54,500 £225,600
Lettings 67% 59% £259 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
30 1 90 76 9 1 4 0 5 9
Areas covered
  • NE1
  • Newcastle City Centre
  • NE2
  • Jesmond
  • NE3
  • NE4
  • NE6
  • NE7
  • NE8
Address

101 Percy Street
Newcastle upon Tyne
Tyne and Wear
NE1 7RY
0191 243 1000

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS NLA DPS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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“I have dealt with a few estate agents in the ......”

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Oct 25,2012
Minithumbup
By: 'Jodi'
Oct 25,2012
2 people found
this helpful
I have dealt with a few estate agents in the last 8 or so years and honestly Walton Robinson have been the friendliest, most communicative agent that I worked with. I had two viewings to the property that I now reside in, as well as went ...
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“Absolutely disgusted with the level of service from Walton and ......”

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Oct 06,2012
Minithumbdown
By: 'MaryGoRound'
Oct 06,2012
1 people found
this helpful
Absolutely disgusted with the level of service from Walton and Robinson. Upon viewing the property- The bathroom was completely mouldy (ceiling and walls) and we asked if this damp problem would be fixed in between tenant switch over to which we were advised that the ...
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What agent could do to change your mind?
First, basic customer service needs to be improved. Staff need to be more approachable and welcoming and stick to the old 'service with a smile'. Secondly they need to try and actually solve some of the tenants issues or just vet the properties they are putting on their books in the first place. so as not to let tenants rent substandard accommodation. Thirdly -improve general practice; give detailed inventories of ALL existing issues to building and to furniture if furnished, provide tenants with the insurance protection documents to safeguard from greedy landlords.
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By: Walton Robinson
Oct 10, 2012
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MaryGoRound, Please accept our sincerest apologies if you have had several issues while staying at one of our managed properties. I would ask that you contact us directly at [email protected] or alternatively come into our office to discuss the matter with a member of our team. Many Thanks Walton Robinson ...

“Our house which we are letting with Walton Robinson and ......”

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Sep 18,2012
Minithumbdown
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Gabrielle
By: 'damp'
Sep 18,2012
0 people found
this helpful
Our house which we are letting with Walton Robinson and which they are being paid to maintain smells strongly of damp. The roof in the utility room leaks and this issue was reported several months ago in June. The leaking roof has led to mould ...
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What agent could do to change your mind?
Respond to emails promptly Not make false promises that were not withheld Fixed the issue that we had with the property promptly
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By: Walton Robinson
Sep 20, 2012
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Please accept our sincerest apologies with regards to the time taken to resolve the issues with your property. The repair work to the ajoining house, which is not managed by ourselves took far longer than we would have liked which resulted in the delay to the work starting at the property. The issue was casued by the ajoining offshots roof tiles over hanging directly onto our property. The repair work to your property has now been completed with just the decoration to conlucde, which has been bo ...

“Walton Robinson is my first agent for renting property. Some ......”

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Sep 15,2012
Minithumbdown
By: 'student'
Sep 15,2012
1 people found
this helpful
Walton Robinson is my first agent for renting property. Some staffs are good and some staffs are really rude. They do not smile at all and answer my question in a rude way. Not only this happened, but I also tried to ask them about ...
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What agent could do to change your mind?
I am a tenant from 9A Belle Grove Terrace. Please contact me in 07445015610 or 07747058879. The several problems in my house have not been solved. Thanks.
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By: Walton Robinson
Sep 20, 2012
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It is very disapointing to hear about your experience so far, please accept our sincerest apologies. If you could please contact us at [email protected] with the specific details of your property and we will have the issues you mention, resolved as a priority. Kind regards Walton Robinson ...

“This company is hard to contact, is not helpfull, and ......”

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Aug 23,2012
Minithumbdown
By: 'jcf1364'
Aug 23,2012
1 people found
this helpful
This company is hard to contact, is not helpfull, and is generally pretty unprofessional in what they do. I am studying property at university and have had months of placement (without sounding arrogant, my coursemates and I could do a better job). The company I ...
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By: Walton Robinson
Aug 29, 2012
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jcf1364, Sorry to hear that you have had a bad experience while with Walton Robinson. Please contact me on [email protected] with details of your specific issues and property address, and I will look into them to ensure that they are resolved. Many Thanks Christopher ...

“We have used Walton Robinson as a key partner in ......”

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May 23,2012
Minithumbup
By: 'Lugano'
May 23,2012
1 people found
this helpful
We have used Walton Robinson as a key partner in the management of our strategic portfolio in the City centre. They provide a prompt and professional service that meets our exacting business needs....
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“My experience with Walton Robinson over the last 3months has ......”

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Nov 10,2011
Minithumbdown
By: 'An'
Nov 10,2011
1 people found
this helpful
My experience with Walton Robinson over the last 3months has been a complete nightmare! Moving into a filthy property with an endless list of maintenance issues that have still yet to be attended to is only the beginning of our troubles. The house needed to ...
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What agent could do to change your mind?
They would have to pay me to ever live in one of their properties! Our first temporary supervisor mentioned that he smoked weed- really unprofessional, bad image for the company! Our second supervisor is NEVER at her desk and we would appreciate it if she would occasionally be able to pick up her phone! Stop treating people like they are unimportant, gain some form of public relation skills!
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By: The Truth
Nov 10, 2011
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This sounds all to familiar... in fact I can guaranty that the majority of the "Good" reviews on this site have been written by Walton Robbinson as every single person I've ever seen and heard in their office is complaining about the same things you are! They have not been able to handle a single task effectively or professionally during my tenancy with them! I highly doubt they can provide the finest service on earth to "some people" and the consistent unbelievably poor service with the same is ...

“As a young professional I was looking for a suitable ......”

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Nov 03,2011
Minithumbup
By: 'Nick'
Nov 03,2011
0 people found
this helpful
As a young professional I was looking for a suitable place to live at short notice. The company and staff were extremely helpful and friendly. Once I had decided on a property, every aspect of the tenancy was explained in great detail and in simple ...
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By: Mark
Jan 15, 2013
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Hi there 'nick' i'm just trying to fathom whether this review is legitimate and not written by the estate of themselves. could you email me at [email protected] and give me a few deets about the place. ...

“I would advise anyone not to use this letting agency. ......”

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Oct 18,2011
Minithumbdown
By: 'VK44'
Oct 18,2011
1 people found
this helpful
I would advise anyone not to use this letting agency. They are extremely slow in responsing to complaints. For example, we were left without working appliances for over a month of our tenancy. When we moved into the flat, it was in a disgusting condition ...
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What agent could do to change your mind?
Responded to queries, fixed appliances when we had requested them to, not attempted to effectively steal our deposit.
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By: Christopher
Nov 29, 2011
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As an agent adhering to strict code of practise laid out to us by ARLA and The Property Ombudsman, we can assure you that any problems have to be investigated fully, which can take some time. We are interested in finding root causes to avoid replication, rather than silencing gestures. We have a trusted collection of tradesmen who undertake work directed by ourselves, but if for what ever reason during the extemely busy change over period in the summer months the standards slip or something is o ...

“The estate agents at first seemed very professional but once ......”

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Sep 06,2011
Minithumbdown
By: 'anoymous'
Sep 06,2011
0 people found
this helpful
The estate agents at first seemed very professional but once a dispute is raised they are extremely slow to respond with dates and times even though seemingly being polite and helpful. When it came to the return of the deposit they began a number of ...
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By: Christopher
Nov 29, 2011
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As a member of the Tenancy Deposit Scheme we adhere to their rules and regulations with regards to the handling and return of the deposit. We will always meet the time frames dictated to us by this scheme. It is nice to hear that you found us professional, polite and helpful, and we do try to move things along as quickly as possible, but as there are various parties involved, it is often the case we can only progress things at the pace of the slowest party. If you would like to get in touch ...

“I stayed in a house let by Walton Robinson for 2 ......”

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Jul 15,2011
Minithumbup
By: 'Iain2011'
Jul 15,2011
0 people found
this helpful
I stayed in a house let by Walton Robinson for 2 consecutive years. When we arrived the house was clean, and during the tenancy the majority of the problems that we had were sorted quickly and effectively. The staff that I dealt were competent, and always ...
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“Absolutely appalling service, complaints ignored constantly and then when we ......”

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Jun 30,2011
Minithumbdown
By: 'shockedstudent'
Jun 30,2011
1 people found
this helpful
Absolutely appalling service, complaints ignored constantly and then when we moved out the maintenance issues that had been repeatedly reported, they tried to take money from our security deposit due to these issues. Worst organisation I have ever dealt with. Do not use them!...
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“Nothing but problems from agents. They constantly let themselves into ......”

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Jun 07,2011
Minithumbdown
By: 'Banana'
Jun 07,2011
1 people found
this helpful
Nothing but problems from agents. They constantly let themselves into my house without any notification and lie about the fact that they have given the legal 24hrs notice that they are obliged to give. Agents abusive in being refused entry despite being told again and ...
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“Totally unprofessional. Maintenance, repairs & replacements itemised in AST did not ......”

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Jun 02,2011
Minithumbdown
By: 'Canny'
Jun 02,2011
1 people found
this helpful
Totally unprofessional. Maintenance, repairs & replacements itemised in AST did not even start until over a month from start of lease period. Complaints procedure shambolic. Documentation requested - not received. Beware, make sure you have all conversations in writing with this lot - verbal communications denied!...
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By: Richard, Walton Robinson
Jun 21, 2011
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We are sorry to receive this feedback, but appreciate that sometimes expectations cannot be met, despite the best of intentions. Due to the low volume of complaints we receive we are well aware of this specific situation, and would reassure you that the matter has been fully investigated and re-investigated by an external department as part of an in-house procedure, in line with ARLA and The Property Ombudsman guidelines. ...

“Staff are rude, incompetent, arrogant and fail to give sufficient ......”

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Jun 02,2011
Minithumbdown
By: 'Salters'
Jun 02,2011
2 people found
this helpful
Staff are rude, incompetent, arrogant and fail to give sufficient notice when showing perspective tenant around your flat. Complaints are dismissed with an utter disregard for customer service. As of tomorrow I am contacting this company to advise they are no longer welcome to view ...
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By: Jaimie
Jun 24, 2011
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Walton Robinson has been engaged by your landlord to find new tenants for the property you currently live in. We understand that there have been contact issues following information that has been passed to us which has resulted in some bad feeling. After discussing this issue with you, we have now revised the access arrangements for all future viewings at your property, and this procedure has been agreed by you. We would like to stress that wherever possible we will accommodate tenants requests ...

“All meetings arranged when needed and viewings of the house ......”

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May 17,2011
Minithumbup
By: 'bry'
May 17,2011
0 people found
this helpful
All meetings arranged when needed and viewings of the house accepted within excellent time range. Had viewings of many properties on many occasions. Staff very helpful and friendly. Emails very convenient and easy to access....
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“Very helpful when I encountered problems with the other tenants ......”

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May 16,2011
Minithumbup
By: 'Charlie'
May 16,2011
0 people found
this helpful
Very helpful when I encountered problems with the other tenants I lived with and quick to re-advertise my room for rent when I left....
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“I used Walton Robinson to look for a flat in ......”

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May 15,2011
Minithumbup
By: 'jonieuandell'
May 15,2011
0 people found
this helpful
I used Walton Robinson to look for a flat in my second year of university and they couldn't have done any more to help. I emailed them before hand with the specification of what we were looking for, and they replied with loads of excellent ...
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“Any problems that we have had have been dealt with ......”

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May 13,2011
Minithumbup
By: 'mattgray1988'
May 13,2011
0 people found
this helpful
Any problems that we have had have been dealt with very quickly including new washing machine and new hob and all replaced without question. Great condition property throughout and wouldn't hesitate to use them again or recommend to a friend!...
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“I have used Walton Robinson to let all my properties ......”

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May 11,2011
Minithumbup
By: 'City'
May 11,2011
1 people found
this helpful
I have used Walton Robinson to let all my properties over the past 10 years. I have used other agents from time to time to see how they compare, however none of them could come anywhere near to the level of service offered by Walton Robinson. ...
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“Efficient signing with all costs fully explained, staff were friendly ......”

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May 10,2011
Minithumbup
By: 'Raff'
May 10,2011
0 people found
this helpful
Efficient signing with all costs fully explained, staff were friendly and approachable and had extensive knowledge of the properties we were shown around. Top estate agents, certainly worth a try!...
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“Not only were the staff in the Newcastle branch helpful, ......”

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May 10,2011
Minithumbup
By: 'Dan'
May 10,2011
0 people found
this helpful
Not only were the staff in the Newcastle branch helpful, they also offered us a wide range of properties based on what we wanted from our new home. They made sure the process was easy for us to understand, and explained everything crystal clear along ...
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“...”

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May 09,2011
Minithumbup
By: 'cook'
May 09,2011
0 people found
this helpful
...
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“Walton Robinson have been excellent.We used Walton Robinson to ......”

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May 09,2011
Minithumbup
By: 'mandcflat'
May 09,2011
0 people found
this helpful
Walton Robinson have been excellent. We used Walton Robinson to find a property to rent in Newcastle city centre. Walton Robinson had a large range of properties available to rent and were very happy to show us around the ones that we liked the look ...
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By: Jaimie
Jul 14, 2011
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Your a competition winner! Please call us on 01912431000 by 5pm on 15th July 2011 to organise collection of your prize. If you do not contact us by this time your prize will have to be re-allocated. Thank you. ...

“...”

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May 09,2011
Minithumbup
By: 'isabel'
May 09,2011
0 people found
this helpful
...
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“Very good but the equipments in the renting house are ......”

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May 09,2011
Minithumbup
By: 'meng'
May 09,2011
0 people found
this helpful
Very good but the equipments in the renting house are not integrity, although they can work....
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“I'm a new student and was really worried and stressed ......”

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May 09,2011
Minithumbup
By: 'Lexy'
May 09,2011
0 people found
this helpful
I'm a new student and was really worried and stressed about finding somewhere to live. Walton Robinson helped me find a great place that I cant wait to move in to quickly and efficiently with no FAF!!!! Ill definitely be using them again in the ...
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“Very friendly and efficient at sorting out problems at the ......”

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May 09,2011
Minithumbup
By: 'RH'
May 09,2011
0 people found
this helpful
Very friendly and efficient at sorting out problems at the house. Pleasant and approachable staff. A recommendation As you rent the interconnected coffee shop at the branch in Gosforth, a complimentary cup of coffee should be offered to make the customer feel more valued, especially ...
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“I have been a tenant in one of their student ......”

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May 09,2011
Minithumbup
By: 'Marcus'
May 09,2011
0 people found
this helpful
I have been a tenant in one of their student housing for almost a year now and we have been very impressed with the level of service and organisation of the company, we have always been able to get anything sorted we needed for example ...
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“Generally speaking, I have been very satisfied with the services ......”

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May 09,2011
Minithumbup
By: 'CallumNewcastleLaw'
May 09,2011
0 people found
this helpful
Generally speaking, I have been very satisfied with the services that are offered to Walton Robinson tenants. However, my recommendation relates to the manner in which property viewings are conducted. Namely, the presence of current tenants at a viewing. Property viewings carry an inherent sense ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact us on [email protected] for a copy of our current complaints procedure.
Last updated at 1:39 PM 18/03/2019 by Sally Bettinson

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