Walton Robinson
3.4/5, 225 reviews
61% recommended
71% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
59% lettings fee satisfaction
We specialise in residential lettings for students, professionals and families in and around the Newcastle area, and those wanting to invest, buy, sell or develop property anywhere in the North East.Our decades of experience in the property market, and in-depth local and regional knowledge of Newcastle and the North ... show more We specialise in residential lettings for students, professionals and families in and around the Newcastle area, and those wanting to invest, buy, sell or develop property anywhere in the North East.

Our decades of experience in the property market, and in-depth local and regional knowledge of Newcastle and the North East, help our dedicated team of property experts assess your property requirements and select the right properties to suit you from our extensive portfolio based in and around Newcastle.

Our proactive marketing approach includes regular email updates to our database of prospective buyers, and extensive advertising in the local media. Our website attracts thousands of potential buyers every day, and we appear on all the major property listings websites. And our stylish, centrally-located office in the heart of Newcastle city centre attracts a lot of passing trade.

Walton Robinson is a member of a number of professional bodies including The Property Ombudsman, Chartered Trading Standards Institute, National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA). We are committed to upholding the highest standards of professionalism and customer service.

Contact Us

Latest Reviews

 View all Reviews 225
11th Dec 2023
reviewed by 'Stuart'
“Absolute rubbish -Liars and avoid at all costs - Several emails to complain about things not working including black mould ......”
11th Jul 2023
reviewed by 'C'
“It's their aim to retrieve half of the deposit, regardless of how the property is left. To begin with, the ......”
7th Dec 2022
reviewed by 'Emily'
“The most horrific agency I’ve ever dealt with. When we first moved into the house it was covered in ......”
7th Dec 2022
reviewed by 'l.mobbs'
“This company is absolutely appalling! When we moved into the property the wardrobes were broken and collapsing in on themselves, ......”
9th Nov 2022
reviewed by 'Megan'
“how do I even begin. Moved into a gorgeous house at the beginning of summer last year, but from the ......”
22nd Aug 2021
reviewed by 'Pellumb'
“If I could give them a zero, i would. Non professionals which do not attend to your needs and their ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 71% 100% £54,500 £225,600
Lettings 67% 59% £259 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
30 1 90 76 9 1 4 0 5 9
Areas covered
  • NE1
  • Newcastle City Centre
  • NE2
  • Jesmond
  • NE3
  • NE4
  • NE6
  • NE7
  • NE8
Address

101 Percy Street
Newcastle upon Tyne
Tyne and Wear
NE1 7RY
0191 243 1000

update staff | update details

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS NLA DPS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

“I have been a landlord in Newcastle for over 10 years. ......”

Share on :
Feb 25,2014
Minithumbup
claim your profile
Jo-Anne
By: 'PKT'
Feb 25,2014
0 people found
this helpful
I have been a landlord in Newcastle for over 10 years. Throughout that time I have used a number of agents to both let and manage my property. I have been particularly impressed with Walton Robinson over recent years; they have consistently quickly found tenants and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We have used walton robinson to find tenants for a ......”

Share on :
Feb 23,2014
Minithumbup
By: 'YHM'
Feb 23,2014
0 people found
this helpful
We have used walton robinson to find tenants for a jesmond flat for 4 years. They are full of sound advice and have been proactive, helpful and very professional, providing a personal, friendly service at the same time. We do not live in Northumberland and Laura ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The experience has been good. Upstairs the people who have ......”

Share on :
Feb 23,2014
Minithumbup
By: 'Joe'
Feb 23,2014
0 people found
this helpful
The experience has been good. Upstairs the people who have dealt with our paperwork have been really helpful and friendly. Downstairs at times the people have been a bit difficult and unfriendly, but overall it has been a fine. Lol....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agent is enthusiastic and friendly. After I changed my ......”

Share on :
Feb 22,2014
Minithumbup
claim your profile
Paul
By: 'Jerry'
Feb 22,2014
0 people found
this helpful
The agent is enthusiastic and friendly. After I changed my requests for a few times, they are still active to give me the suggestion. Especially, thanks for the help of Laura and Paul because both of them are very patient....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Miss Ran Ho did a quite good job when wen ......”

Share on :
Feb 20,2014
Minithumbup
claim your profile
RAN
By: 'Niu'
Feb 20,2014
0 people found
this helpful
Miss Ran Ho did a quite good job when wen first time visited your company. She introduced everything to us very patiently to make sure we can find the house we want. And she also told us some details in daily life such as how ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Helpful when giving information about properties and Took us to ......”

Share on :
Feb 20,2014
Minithumbup
By: 'Harriet'
Feb 20,2014
0 people found
this helpful
Helpful when giving information about properties and Took us to a wide range of houses. Very friendly staff who were always happy to help...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Walton Robinson have been fab through the entire process. We ......”

Share on :
Feb 19,2014
Minithumbup
By: 'RowanT'
Feb 19,2014
1 people found
this helpful
Walton Robinson have been fab through the entire process. We have secured a flat in Heaton (Newcastle) with ease and the staff have been brilliant. The communication has been fantastic throughout - they have kept us in the loop constantly and always answered our queries ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service, we were driven around the areas we were ......”

Share on :
Feb 19,2014
Minithumbup
By: 'Sean'
Feb 19,2014
1 people found
this helpful
Great service, we were driven around the areas we were considering and shown a good number of properties. The staff in the office were very friendly and the viewings didn't take any longer than they needed to. Last year we had been messed around an ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very efficient and professional. The staff who showed me various ......”

Share on :
Feb 18,2014
Minithumbup
By: 'Margaret'
Feb 18,2014
0 people found
this helpful
Very efficient and professional. The staff who showed me various lettings available where very friendly and gave me good advice....without being pushy! The initial information I received from the agency was very comprehensive and I did not receive any nasty surprises after I signed ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We viewed a couple of houses with this company in ......”

Share on :
Jan 30,2014
Minithumbdown
By: 'Amy'
Jan 30,2014
0 people found
this helpful
We viewed a couple of houses with this company in our first year, which was 2009, and the customer service was awful, as were the properties we were shown. The agents didn't have keys for some of the front doors, when we did manage to get ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Disgusted by their treatment of tenants, which they seem to ......”

Share on :
Jan 23,2014
Minithumbdown
By: 'm'
Jan 23,2014
0 people found
this helpful
Disgusted by their treatment of tenants, which they seem to get away with as most are student clients. I urge everyone not to rent property from Walton Robinson!!!! Upon moving into the flat in August the whole place had recently been painted and still smelt ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Walton Robinson
Feb 07, 2014
View all comments (2)
Dear Musa We are sorry to hear that you are not satisfied with the service you have received. Contractors have visited on numerous occasions to investigate the problems reported and have advised that the build up of mould is indicative of excess condensation. This arises due to a lack of adequate heating and ventilation throughout the property, causing any excess moisture to condense on external walls. An area of the guttering was found to be damaged and contributing to the problem, alth ...

“First class service. Secured quick let at a good but ......”

Share on :
Jan 15,2014
Minithumbup
By: 'JSUV'
Jan 15,2014
0 people found
this helpful
First class service. Secured quick let at a good but fair rent. Very efficient service. Have used before and would use again. Staff seem hungry and it is refreshing. No nonsense approach....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Been using Walton Robinson for 4 years and the service and ......”

Share on :
Jan 12,2014
Minithumbup
By: 'Adam'
Jan 12,2014
0 people found
this helpful
Been using Walton Robinson for 4 years and the service and attention to detail is excellent. The property has rented easily each year at or above the cost agreed with them....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Walton Robinson never deal with queries and if you have ......”

Share on :
Dec 27,2013
Minithumbdown
By: 'Audrey'
Dec 27,2013
1 people found
this helpful
Walton Robinson never deal with queries and if you have any maintenance issues you can forget it as they just don't want to know. Have tried getting some simple basic repairs done and keep getting fobbed off, that's only when they answer the phone as ...
read full review
What agent could do to change your mind?
been more helpful - answer the phone. get repairs done
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: WR
Jan 29, 2014
View all comments (1)
Dear Audrey, At Walton Robinson we have a dedicated maintenance team who are contactable directly via our telephone system, and in the rare occasion someone will be unable to answer your call we have a voicemail which is checked on a regular basis. We apologise if you were unable to contact our office between the 24th December and 1st January but we did have a 24 hour maintenance company in place should any maintenance arise during this period. We would like an opportunity to discuss y ...

“Jaimie dealt with us all the way through and we ......”

Share on :
Dec 17,2013
Minithumbup
By: 'Bill'
Dec 17,2013
0 people found
this helpful
Jaimie dealt with us all the way through and we were not passed about colleagues at all. She was very easy to communicate with and attentive and responded promptly on every occasion. She was quick to visit the property , advise on achievable rent, and get ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I think the most important aspect of their service was ......”

Share on :
Dec 12,2013
Minithumbup
By: 'Martin'
Dec 12,2013
0 people found
this helpful
I think the most important aspect of their service was that Walton Robinson were continually confident and enthusiastic that suitable tenants could be found. The team in the office appeared full of energy and keen to get the job done whereas other agents, on the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I used Walton Robinson for the first time as the ......”

Share on :
Dec 12,2013
Minithumbup
By: 'Martyn'
Dec 12,2013
0 people found
this helpful
I used Walton Robinson for the first time as the agent I had been using in previous years always proved slow in finding tenants for next year. I gave WR two flats to let in Jesmond and within one week both had been let. The ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been with Walton Robinson for two years in ......”

Share on :
Nov 12,2013
Minithumbdown
By: 'Two'
Nov 12,2013
0 people found
this helpful
I have been with Walton Robinson for two years in two different properties. In the first year, while slightly slow to respond to issues and taking an unwarranted sum off the deposit, they were fine in how they treated their tenants. The same can not ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Walton Robinson
Nov 28, 2013
View all comments (1)
We are sorry to hear you feel the service received throughout your second year with us was not to a satisfactory level. During the tenancy, we instructed contractors on behalf of your landlord who visited to investigate the cause of the mould in the attic bedroom. This was found to be a result of an accumulation of condensation caused by inadequate ventilation and heating. Whilst there was a small mark on the mattress at the start of the tenancy, no evidence was provided to suggest that this ...

“To begin by saying this company are unprofessional barely covers ......”

Share on :
Oct 20,2013
Minithumbdown
By: '98'
Oct 20,2013
0 people found
this helpful
To begin by saying this company are unprofessional barely covers it; whilst being driven back from one of our viewings the member of staff driving us actually told us he wasn't sure if he had sobered up enough from the night before to be driving... ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Amelia
Oct 21, 2013
View all comments (1)
Hello. We are sorry to hear your comments. Unfortunately due to the volume of calls that we receive we may not be able to answer each call immediately. However, if you leave a message for the relevant team we will always make every effort to call you back as soon as possible. As you are aware the leak is from a neighbouring property situated above your own. We have previously been in contact with the local Environmental Health team directly, in efforts to contact the owner of the prope ...

“After advertising my property unsuccessfully for months with another agent, ......”

Share on :
Oct 08,2013
Minithumbup
By: 'Mike'
Oct 08,2013
0 people found
this helpful
After advertising my property unsuccessfully for months with another agent, within 3 days of instructing Walton Robinson I had an offer I was happy with. Mari and her team were extremely quick and diligent, following up regularly and not missing any details. They are extremely friendly ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I used the agent for a year to manage my ......”

Share on :
Sep 13,2013
Minithumbup
By: 'Stuart'
Sep 13,2013
0 people found
this helpful
I used the agent for a year to manage my property and was very impressed with the professional manner it was dealt in. The communication was excellent by phone or e-mail and I would certainly recommended to any landlord looking for a company to manage ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Most horrible customer service I have ever received.It is ......”

Share on :
Sep 11,2013
Minithumbdown
By: 'Walt'
Sep 11,2013
1 people found
this helpful
Most horrible customer service I have ever received. It is quite appalling to see that the staff do not care about the reputation of their estate agency nor their jobs. A number of complaints that I have would be mostly about communication. 1. Simple emails are ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Richard (Walton Robinson)
Sep 11, 2013
View all comments (2)
I am sorry to hear you feel the service received to date has not been to a satisfactory level. If you would like to call my direct dial 01912113969 I would be happy to discuss any enquiries you may have. If I am not at my desk please leave your property address and contact details and I will come back to you. Best wishes, Richard at Walton Robinson. ...

“Both Richard and Chris were very helpful throughout the whole ......”

Share on :
Jul 27,2013
Minithumbup
claim your profile
Richard
By: 'James'
Jul 27,2013
0 people found
this helpful
Both Richard and Chris were very helpful throughout the whole process and were very patient with my bid which took a while to complete! Great service - thanks!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have used Walton Robinson for several years. They have ......”

Share on :
Jul 25,2013
Minithumbup
By: 'Jill'
Jul 25,2013
1 people found
this helpful
I have used Walton Robinson for several years. They have go to lengths to find suitable tenants and have been more than helpful if I have contacted them with any queries. The advice given about furnishing and renovating my property was helpful. They are a ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“When arriving at our property on moving in day, the ......”

Share on :
Jul 15,2013
Minithumbdown
By: 'Chloe'
Jul 15,2013
0 people found
this helpful
When arriving at our property on moving in day, the state it had been left in was appalling. - up to 10 binliners full of rubbish outside with a horrendous smell - dirt along all the counter tops - food and dirt in the oven - ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Walton Robinson
Jul 18, 2013
View all comments (1)
Dear Chloe, I would firstly like to thank you for taking the time to communicate to us why our service has not met your expectations. Please accept our apologies for the condition of the property when you took occupation. Regretfully on this occasion the contractors who were assigned to carry out the end of tenancy work let us down. The day the checkout inspection was carried out, the contractors were instructed by ourselves to carry out a list of maintenance and cleaning tasks on the prop ...

“The whole set up in Newcastle is laughable. Any issue ......”

Share on :
Jun 19,2013
Minithumbdown
By: 'Thomas'
Jun 19,2013
2 people found
this helpful
The whole set up in Newcastle is laughable. Any issue with the property, reported by a tenant via email, phone or in person was never given the attention it deserved. For instance, when the kitchen sink was blocked and therefore not useable it took 4 days ...
read full review
What agent could do to change your mind?
Coherency amongst the set up. Clear means of communication with tenants. Willingness to act quickly when mishaps within the house happen. Less spam emails.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Long story but, as First Charge holder, I had a ......”

Share on :
Jun 17,2013
Minithumbup
By: 'Dennis'
Jun 17,2013
1 people found
this helpful
Long story but, as First Charge holder, I had a partially renovated property for sale and initially went to an auctioneer for selling. However, before this got under way, my solicitor suggested using an estate agent instead so I 'phoned several firms in Newcastle to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely disguisted with the way we have been treated by ......”

Share on :
Jun 11,2013
Minithumbdown
By: 'disguisted'
Jun 11,2013
2 people found
this helpful
Absolutely disguisted with the way we have been treated by Walton Robinson over the past 2 years of letting out property. Simple maintenance issues were not addressed for months and more serious issues such as a faulty fire alarm were also dismissed for weeks. A very ...
read full review
What agent could do to change your mind?
Acted on simple maintenance issues and provided a decent service!
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Walton Robinson
Jun 21, 2013
View all comments (1)
Please accept our sincerest apologies if you have had issues while staying at one of our properties. I would ask that you contact us directly at [email protected] or alternatively come into our office to discuss the matter with a member of our team. Many Thanks, Walton Robinson ...

“I confirm I have known W ROBINSON For approximately 3x ......”

Share on :
Apr 19,2013
Minithumbup
By: 'D'
Apr 19,2013
1 people found
this helpful
I confirm I have known W ROBINSON For approximately 3x years All of the staff are very experienced, professional, helpful,. successful and obliging. I would have no hesitation in recommending them for letting and sales: I still use their services-happily!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I use them to tenant find for 10 city centre flats. ......”

Share on :
Feb 22,2013
Minithumbup
By: 'John'
Feb 22,2013
2 people found
this helpful
I use them to tenant find for 10 city centre flats. They have always let the flats from advertised date and I have never had problems with tenants. Their fees are very competitive. Staff are friendly and responsive....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact us on [email protected] for a copy of our current complaints procedure.
Last updated at 1:39 PM 18/03/2019 by Sally Bettinson

Awards won by Walton Robinson

Regional Awards won by Walton Robinson

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn