71% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
59% lettings fee satisfaction
We specialise in residential lettings for students, professionals and families in and around the Newcastle area, and those wanting to invest, buy, sell or develop property anywhere in the North East.Our decades of experience in the property market, and in-depth local and regional knowledge of Newcastle and the North ...
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We specialise in residential lettings for students, professionals and families in and around the Newcastle area, and those wanting to invest, buy, sell or develop property anywhere in the North East.
Our decades of experience in the property market, and in-depth local and regional knowledge of Newcastle and the North East, help our dedicated team of property experts assess your property requirements and select the right properties to suit you from our extensive portfolio based in and around Newcastle.
Our proactive marketing approach includes regular email updates to our database of prospective buyers, and extensive advertising in the local media. Our website attracts thousands of potential buyers every day, and we appear on all the major property listings websites. And our stylish, centrally-located office in the heart of Newcastle city centre attracts a lot of passing trade.
Walton Robinson is a member of a number of professional bodies including The Property Ombudsman, Chartered Trading Standards Institute, National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA). We are committed to upholding the highest standards of professionalism and customer service.
Our decades of experience in the property market, and in-depth local and regional knowledge of Newcastle and the North East, help our dedicated team of property experts assess your property requirements and select the right properties to suit you from our extensive portfolio based in and around Newcastle.
Our proactive marketing approach includes regular email updates to our database of prospective buyers, and extensive advertising in the local media. Our website attracts thousands of potential buyers every day, and we appear on all the major property listings websites. And our stylish, centrally-located office in the heart of Newcastle city centre attracts a lot of passing trade.
Walton Robinson is a member of a number of professional bodies including The Property Ombudsman, Chartered Trading Standards Institute, National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA). We are committed to upholding the highest standards of professionalism and customer service.
Latest Reviews
View all Reviews 225
11th Dec 2023
reviewed by 'Stuart'
11th Jul 2023
reviewed by 'C'
7th Dec 2022
reviewed by 'Emily'
7th Dec 2022
reviewed by 'l.mobbs'
9th Nov 2022
reviewed by 'Megan'
22nd Aug 2021
reviewed by 'Pellumb'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 100% | £54,500 | £225,600 |
| Lettings | 67% | 59% | £259 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 30 | 1 | 90 | 76 | 9 | 1 | 4 | 0 | 5 | 9 |
Areas covered
- NE1
- Newcastle City Centre
- NE2
- Jesmond
- NE3
- NE4
- NE6
- NE7
- NE8
Address
101 Percy Street
Newcastle upon Tyne
Tyne and Wear
NE1 7RY
0191 243 1000
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Sep 04,2019
Sep 04,2019
1
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Wish I could give them zero stars.
The worst letting agent I have ever experienced.
Took us almost two months to get our deposit back, despite the “property manager” telling us that he was going to post the cheques out numerous times. He never replied ...
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Sep 10, 2019
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Hi Olivia,
We are sorry to see that you have been dissatisfied with our service.
Unfortunately if properties are not returned as they were handed over then it can take some time for deposits to be returned to tenants. We have to arrange for works, await invoices and liaise with landlords before we are able to release any amounts.
We do apologise if there has been delays in correspondence. The summer is an exceptionally busy time for us.
If you would like to discuss this matter further, p ...
Aug 21,2019
Aug 21,2019
2
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Literally THE WORST estate agents you will ever come across. I moved out almost 5 months ago, and they are making excuse after excuse as to why my deposit hasn’t been returned despite promising me it was on the way 3 times. They ignore emails, and ...
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Aug 22, 2019
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Hi Jordan, your deposit has already been returned to you. Please check the bank account you supplied details for and if you have not received it please can you contact our office on 0191 243 1000. Kind regards, WR ...
Aug 14,2019
Aug 14,2019
0
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Flat has been rented for several years without a break but I don't trust their management service. Charges are highly unusual: £55 to replace two toilet brushes, £300+ to repair the boiler but I found someone to do it for £75. Now that I've queried a few charges ...
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Aug 16, 2019
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I'm in touch with the agency about the repairs. ...
Aug 11,2019
Aug 11,2019
1
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Absolutely disgraceful company - would recommend everyone to avoid them. Put in a formal complaint about their service, they responded initially but then it must have become too much of a hassle to reply to customers and never got the final response I was promised. ...
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Aug 14, 2019
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Dear Ian
Walton Robinson are sorry to see that you have been dissatisfied with the service provided.
I understand that our complaints procedure has been exhausted and that after three separate staff members have reviewed your complaint it was found that there were unfortunately no grounds for a claim of loss.
If you wish to discuss this matter further please do not hesitate to contact us.
WR. ...
Jun 19,2019
Jun 19,2019
2
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I have lived in Walton Robinson properties for the past 3 years -despite terrible service, due to their monopoly in the jesmond area. I have been fearful of being blacklisted in publicly outing the company, but as I am moving on feel it is only right ...
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Comment on agent fees
Awful - over £300 to secure a property
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Jun 20, 2019
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Hello, we are sorry to see that you have been dissatisfied with the service provided. Walton Robinson is a professional agency and we’re proud to uphold high standards of customer care and property management. Unfortunately, without your contact details or the property address we are unable to investigate any issues you mention. Please can you call our office on 0191 243 1000 so we can have the opportunity to review. Kind regards, WR ...
Apr 01,2019
Apr 01,2019
0
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This company took 6 rental deposits from students. They told the students to each nominate a guarantor for themselves. The guarantors were not contacted at this time. Three months later a guarantor agreement arrived by e-mail. However the guarantor agreement was for my child and 5 other ...
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Comment on agent fees
Overpriced for no customer service
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Feb 11,2019
Feb 11,2019
2
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I've been in search of a new rental unit in Newcastle for the past few months, and have spoken with many agencies in that time. Among all of these, Walton Robinson stands out as the worst customer service experience that I had, to the point ...
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Aug 06, 2019
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Hello Andrea, we are sorry to see you have been unhappy with our service. Please get in touch with us on 0191 243 1000 and we would be happy to discuss this further. Kind regards, Walton Robinson ...
Nov 05,2018
Nov 05,2018
3
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this helpful
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The company was brilliant when myself and my old flatmates were looking for a flat for third year - they were very approachable and eager to help. But a year on, I am trying to contact them regarding my deposit refund (which the landlord has ...
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Comment on agent fees
Standard
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Oct 30,2018
Oct 30,2018
3
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Moved into a WR flat because it was in a nice place and fairly new, however the property had security issues, the staff let themselves in without approval from tenants and overall were highly unprofessional....
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Comment on agent fees
Fees are standard for the area, but you can consider your deposit a part of the fee, as WR are the kind of agency to try to get all their furniture etc replaces at the tenants expense.
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Aug 06, 2019
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Hi Chas, WR always aim to uphold the highest standards for our clients at all times. Please can you get in touch with our office on 0191 243 1000 with full details so we can investigate this for you? Kind regards, WR ...
Jun 08,2018
Jun 08,2018
0
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Service significantly improved since Jo-Anne took over the department, she is professional and efficient. Chloe Nellist always helpful and seems to be on the ball. Good service all round....
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Comment on agent fees
Pity about the 100% of first months rent !
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Mar 16,2018
Mar 16,2018
2
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Generally good service. My only complaint is that it seems to have taken a very long time to complete the snagging works on the refurbishment on my property - still not 100% finished. Also it seems to take WR a long time to release the monthly ...
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Comment on agent fees
Standard for market
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Mar 12,2018
Mar 12,2018
5
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Literally the worst estate agents possible. According to other reviews on Facebook (that they have since deleted) they bribe people with wine to write them good reviews. They promised the property that my partner and I stupidly signed for would look like it did on ...
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Mar 07,2018
Mar 07,2018
4
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AVOID this agent at all costs. They allowed my daughter to move into a flat that breached health and safety requirements (a non-working, 3.5 years out of date fire alarm for starters!). With false promises at every turn, they come up with every excuse under the ...
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Comment on agent fees
Horrendous, considering they do nothing for those fees!
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Mar 01,2018
Mar 01,2018
0
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We purchased this property to rent it out as an investment. We wanted it to be managed in a way that would be hassle free for us whilst providing the tenant with an excellent service from the letting agents. Dale has been our main point ...
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Comment on agent fees
Good value for money for the services provided.
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Mar 01,2018
Mar 01,2018
1
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Excellent and prompt service. Good communication skills and prepared to work closely with the client to achieve the desired outcome. Vey reassuring. Thank you....
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Feb 28,2018
Feb 28,2018
1
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Samantha has brought stability in the quality of handling of my account. This has been done amidst some challenging circumstances. Her account management skills establish trust and credibility for the clients, she is a great asset for Walton Robinson team....
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Comment on agent fees
The fee has started to creep to expensive levels with further top up on disbursement fee, often for questionable repairs. Scope for better controls and improvements within the Property management and maintenance team
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Feb 26,2018
Feb 26,2018
0
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Dale is a very obliging agent who we have always found to be very pleasant during the period in which he has looked after our properties....
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Comment on agent fees
We are happy with the level of the fees we are charged as they always find tenants for us.
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Feb 24,2018
Feb 24,2018
0
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Dale is a very capable letting agent. He has good tenant handling skills. He has built a constructive rapport with the landlords (us). His advice addresses the issue at hand and he does what he says he will do....
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Comment on agent fees
The fee structure and level is in line with the local Newcastle market. It is fair.
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Feb 22,2018
Feb 22,2018
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As a landlord I have found Walton Robinson to be an outstanding letting agency.
Richard Ponton, one of the directors, was my initial point of contact within the organisation. He was recommended to me by a friend and fellow landlord as being highly professional, and ...
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Comment on agent fees
Acceptable, given the level of service offered. My property is always quickly let to reliable and responsible tenants. I am very satisfied with the rent I have received.
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Feb 22,2018
Feb 22,2018
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As a client of Walton Robinson, I am and continue to be impressed with the service that they provide. The Property Management team are always on hand to answer any questions, and offer prompt professional advice. Samantha Anderson manages my portfolio and can be relied ...
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Jan 18,2018
Jan 18,2018
3
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Absolutely useless service from staff and contractors
I live in the flat below a property managed by Walton Robinsons. The upstairs flat has had constant bathroom leaks â my ceiling has had to be replaced 3-4 times in the space of 18 months. Walton Robinsons contractors were ...
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N/A
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Jan 19, 2018
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Hi Mr Carr,
Please accept Walton Robinson's apologies on behalf of the contractor who was employed to complete both the works in your bathroom and the rear gate. I would like to discuss the costs of any decoration undertaken by yourself and potential recovery of these costs so please call me and I can speak with our client who is the owner of the property above. As agreed, I have sent a cheque for the return of the funds you sent for the gate which has been posted this week.
Please conta ...
Jan 05,2018
Jan 05,2018
3
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This is the worst possible company to get involved in. Charge unbelievable fees, take forever to fix any problem in the house (we ended up having to contact the landlord direct for any problem with the flat, I don't see why they pay WR in ...
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Jan 21, 2018
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If they entered your property without your permission you are within grounds to sue them. Under the protection from eviction act of 1977 a tenant is not allowed to enter a property without reasonable written notice for anything other than an emergency. Inspections and Viewings are at the discretion of the current property holder (the tenant) and they are allowed to deny access to anyone under the 'quiet enjoyment' clause. Regardless of whatever irrelevant 'rules' the letting agency writes into t ...
Nov 25,2017
Nov 25,2017
3
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Horrible experience. Place was foul, dead insects and mould everywhere. Still haven't responded to many issues despite it being months after I first complained. Work on the bathroom was supposed to be finished before the tenancy started however it was finished months after the tenancy ...
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Comment on agent fees
Extortionate. Not proportionate to the quality of service.
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Nov 25, 2017
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Hi Adele, due to there being a period of time prior to your move in where the property had been vacant and building work was being undertaken. The landlord agreed and paid for a professional clean and a professional carpet clean when this became apparent. The bathroom refurbishment also lasted slightly longer than had previously been expected but the bathroom was fully operational from the tenancy start date. If you would like to discuss other issues that you feel are outstanding please call you ...
Sep 12,2017
Sep 12,2017
0
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I was pleased with the level of service and, in particular, the frequency of unprompted communication. My property was listed for a long time before I received an offer but the sales agent regularly contacted me with new initiatives to drum up interest and didn't ...
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Comment on agent fees
The fees were very reasonable for the service offered.
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Sep 09,2017
Sep 09,2017
0
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Jo-Anne and Gabrielle were very helpful in helping us sort out some student tenants with unrealistic expectations. They not only advised us as to whom to contact at the university and the council but gave us contact details. I was impressed by Jo-Anne's professional knowledge ...
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Comment on agent fees
Excellent - free advice!
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Sep 05,2017
Sep 05,2017
2
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a joke
you have no chance of speaking to anyone
they never answer the phone!!!
If you do get through they take hours to return your call...
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Sep 05, 2017
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Hi Ian, We're sorry to hear you have not been satisfied by the services provided by WR. Please accept our apologies if you haven't been able to get through, this is our busiest time of year with key collections and checkouts and due to this, we receive a lot of emails and phone calls. I have passed this onto Dale Rylatt, the property supervisor, who will get back to you as soon as possible. If you wish to contact him directly please call him on 0191 255 4449 or email [email protected]. Kin ...
Aug 18,2017
Aug 18,2017
0
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Great selection of properties, very friendly and helpful staff. Application was quick and easy without any fuss. Highly recommend to others....
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May 18,2017
May 18,2017
0
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I was recommended Walton Robinson estate agents by a local builder.
I have been extremely impressed at every stage of the sales procedure.
Especially the 2 colleagues identified above as they were the 2 that I had the most dealings with.
Competent professionals who did get back ...
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Comment on agent fees
Very reasonable
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Apr 19,2017
Apr 19,2017
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Everybody at Walton Robinson was helpful and Sophie especially so. She was always VERY professional,helpful,efficient and approachable from start to finish in her handling of the sale.Thank you Sophie!!...
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Comment on agent fees
Set fee.
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Apr 17,2017
Apr 17,2017
2
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terrible agency. we were switched from another much better agent to walton robinson mid-contract and they've just be absolutely terrible.
we have had out washing machine broken for 2 weeks now. we have left calls and emails and no one has bothered to follow up on ...
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Comment on agent fees
would not have been happy if i had to pay them, we were switched mid-tenancy
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Apr 18, 2017
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Hi there, thank you for your feedback. We're sorry you are not 100% satisfied with the service you are receiving. However, I understand you have spoken with your property supervisor Dale, who has confirmed there is a contractor visiting the property today. If you have any further concerns please do not hesitate to contact Dale directly on 0191 255 4449. Kindest regards, Anna @ WR ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact us on [email protected] for a copy of our current complaints procedure.
Last updated at 1:39 PM 18/03/2019 by Sally Bettinson
