Any expression of dissatisfaction about the service you have received from Virtually Sold Limited will be considered seriously and we will ensure that we respond promptly to any complaint.
Virtually Sold is committed to providing a professional, efficient and courteous service to all our clients. If you feel that we have failed to achieve an acceptable standard of service we want you to tell us. We regard it as an opportunity to monitor and improve our quality of service. We will investigate your concerns objectively and try to generate a positive and speedy solution
If you have a complaint, please contact us with the details at:
• Email us -
[email protected]
• Write to us - Virtually Sold Limited - 2 Stratford Drive, Scunthorpe, N Lincs DN16 1ER
• Phone us – 01724 629941
Whilst we aim to resolve all complaints within a few days, we have up to 15 days to consider your complaint. If for any reason we have not resolved it within this time or you are not satisfied with the outcome, you may complain to The Property Ombudsman. Details of which are provided below.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within 3 days of receiving it, sending you a link to this procedure.
2. We will then investigate your complaint and speak to any members of staff who acted for you. We may also need to come back to you during this period to confirm or gather further information. Should you wish to have a face to face meeting we can arrange this for you.
3. If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 15 days of sending you the acknowledgement letter.
4. At this stage, if you are still not satisfied with the outcome, please contact The Property Ombudsman. https://www.tpos.co.uk/consumers/how-to-make-a-complaint