“DO NOT USE YOURMOVE EGHAM...”
1 Star Review
Jul 26,2024
By:
'Daija Lynch'
Jul 26,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
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DO NOT USE THEM. The worst agency I've ever dealt with.
Weeks between replies, ignorant to certain emails, slow, stressful and shady practices. Quick to take your money and slow to give it back. Organising viewings without prior notice. Less than 24hr notices before entrances ...
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“Very professional and helpful! Great communic......”
5 Star Review
Apr 06,2023
By:
'Agnieszka'
Apr 06,2023
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: Yes
Postcode: TW18
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: TW18
0
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Very professional and helpful! Great communication with estate agents ( Georgia, Charlotte). I look forward to good cooperation during the tenancy....
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“Terrible- tried to manipulate us into more re......”
1 Star Review
Feb 04,2022
By:
'lucy'
Feb 04,2022
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TW20
Lettings (Prospective customer)
Postcode: TW20
0
people found
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Terrible- tried to manipulate us into more rent as we are students and asked us to pay a £519 non-refundable holding fee for a house they refused to show us the contract for before we paid that. They had no floor plans when we asked and ...
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“Absolutely awful, Della + Dean + Gemma are al......”
1 Star Review
Dec 28,2020
By:
'Glad to be gone'
Dec 28,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
0
people found
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Absolutely awful, Della + Dean + Gemma are all quick to take your money but will turn on you after. We got invented 3 1/2 months late, the house was falling apart, took the landlady 3/4 months to fix the TV and front room light that was hanging out the ...
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“Very professional. The communication (especia......”
5 Star Review
Jun 05,2020
By:
'Ada'
Jun 05,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
0
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Very professional. The communication (especially with Gabby) has been fantastic. The best experience I have had yet with estate agencies in Egham....
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“One whole year with this agency. I am truly d......”
1 Star Review
Sep 13,2019
By:
'Jeffri'
Sep 13,2019
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: TW20
2
people found
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One whole year with this agency. I am truly disappointed. They do not give customers priority, rude, not willing to help with the tenancy at all. They do not respond to emails on time (only when it concerns money, that's when they are happy to ...
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“Students, avoid this agency!...”
1 Star Review
Aug 20,2019
By:
'Student'
Aug 20,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
1
people found
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Don't know about services for permanent tenants, but for student let it is pathetic and unprofessional. Property was promised to be finished renovating before move-in date, it was not and builders were in and out of the property without warning while us tenants had to ...
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5 Star Review
Jun 27,2018
By:
'J.Reed'
Jun 27,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
0
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What can I say, superb help and advice from Sue.
Kept me informed all the way through.
She couldnt do enough for us
Thank you from the bottom of our hearts.
Give this lady a pay rise!...
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Comment on agent fees
Excellent
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“Within hours of registering my details with Luke Jose I ......”
5 Star Review
Nov 23,2017
By:
'Peterl'
Nov 23,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: KT15
Lettings (as a Tenant)
Postcode: KT15
1
people found
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Within hours of registering my details with Luke Jose I was getting sent properties that had just come onto the market,thereafter it was a pleasure working with him always helpful and keeping me up to date.
I would definitely recommend Your Move!...
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Comment on agent fees
Good
1
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“Abbie who works in administration was very quick at replying ......”
5 Star Review
Nov 21,2017
By:
'Louise'
Nov 21,2017
Services: Admin
Would you recommend?: Yes
Postcode: TW20
Admin
Postcode: TW20
1
people found
this helpful
Abbie who works in administration was very quick at replying and also very helpful
Well done your move definitely would recommend thanks...
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1
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“Luke provided excellent service from the minute he walked through ......”
5 Star Review
Nov 21,2017
By:
'Laura'
Nov 21,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TW20
Lettings (as a Landlord)
Postcode: TW20
1
people found
this helpful
Luke provided excellent service from the minute he walked through the door to value my property. He and his team were very efficient in keeping me up to date with viewings and finding good tenants for me. Their property management department dealt with all queries ...
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“i was really impressed with the service I received from ......”
5 Star Review
Nov 21,2017
By:
'Candyce'
Nov 21,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
2
people found
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i was really impressed with the service I received from the moment I signed up for the property through to admin and the service which initially included some issues with the property but were rectified within the week. Very impressed with the whole team....
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“I registered my details and was kept up to date ......”
5 Star Review
Nov 21,2017
By:
'Terry'
Nov 21,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Tenant)
Postcode: NW6
1
people found
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I registered my details and was kept up to date straight away of new properties coming onto the market. Within I was boomed in to see one and took it. Then after care was clear and efficient. We have signed all contracts within 2 weeks and ...
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Comment on agent fees
Good
1
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“I'm not really one to write a review but just ......”
5 Star Review
Nov 21,2017
By:
'Abbie'
Nov 21,2017
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: RH7
Sales (as a Buyer)
Postcode: RH7
1
people found
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I'm not really one to write a review but just wanted to say thank you to everyone at Your Move. Extremely professional, knowledgable staff who are always happy to help. Would definitely recommend....
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“I could not fault these guys. They have a great ......”
5 Star Review
Nov 21,2017
By:
'Hannah'
Nov 21,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: RH6
Lettings (as a Tenant)
Postcode: RH6
1
people found
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I could not fault these guys. They have a great knowledge of the area with a friendly but very professional approach. Would recommend to anyone looking to rent a property....
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“I came to YourMove Egham branch to list my property ......”
5 Star Review
Nov 20,2017
By:
'Alan'
Nov 20,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: TW20
Lettings (as a Landlord)
Postcode: TW20
1
people found
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I came to YourMove Egham branch to list my property and was overall very happy with my experience. Responses from all staff members was very professional and efficient. I would very happy to use this branch and recommend this branch to others....
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“An ongoing bed bug issue (that they have since admitted ......”
1 Star Review
Nov 15,2017
By:
'Anonymous'
Nov 15,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
4
people found
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An ongoing bed bug issue (that they have since admitted was 'historic') was not disclosed prior to tenancy. Issues raised received no reply, either via email or phone call, so the issue was left undealt with between September 2016 and January 2017. Enquiries as to the form ...
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“After the hell your move has put us through, I ......”
1 Star Review
Aug 30,2017
By:
'digusted'
Aug 30,2017
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Rent PCM: £550
Postcode: TW20
7
people found
this helpful
After the hell your move has put us through, I honestly would love the place to catch fire. After a year of having nothing fixed and being completely taken advantage of, they have the audacity to try and justify keeping 70% of our security deposit without ...
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“Horrific, idiocy, rip off Words cannot describe how horrific our ......”
1 Star Review
Aug 03,2017
By:
'DollyLickyBuns'
Aug 03,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
8
people found
this helpful
Horrific, idiocy, rip off
Words cannot describe how horrific our tenancy has been with Your Move. They're complete idiots, to the point I'm sure my pet rabbit could do a better job than them. The double book, they don't tell you someone is due to ...
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Comment on agent fees
For their services, horrendous.
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“If i could put 0 stars I would. These are the ......”
1 Star Review
Jul 05,2017
By:
'disapointed'
Jul 05,2017
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: TW20
Lettings (as a Tenant)
Rent PCM: £550
Postcode: TW20
8
people found
this helpful
If i could put 0 stars I would. These are the most idiotic airheads I've had the misfortune to encounter. Their employees are rude, have the mathematical skills of a 4 year old, and completely unorganized. If you want to have a terrible real estate experience and ...
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“Having seen previous reviews I was very sceptical of your ......”
5 Star Review
May 19,2017
By:
'Simone'
May 19,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: TW20
Lettings (as a Tenant)
Postcode: TW20
0
people found
this helpful
Having seen previous reviews I was very sceptical of your move in Egham, I could not have been more wrong. Michelle went above and beyond to ensure my issues with check in fees were solved, I am extremley pleased with the service I received....
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Comment on agent fees
Good.
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“Your Move Egham worked very hard to find me good ......”
5 Star Review
Apr 11,2017
By:
'David'
Apr 11,2017
Services: Lettings (as a Landlord)
Rent PCM: £2150
Would you recommend?: Yes
Postcode: TW20
Lettings (as a Landlord)
Rent PCM: £2150
Postcode: TW20
0
people found
this helpful
Your Move Egham worked very hard to find me good tenants. There were a lot of viewings and some tenants pulled out after everything was agreed, but they carried on with enthusiasm until good tenants were found. In particular, Sue & Dean on the viewings, and ...
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“I am a landlord who will be withdrawing my properties ......”
1 Star Review
Sep 16,2016
By:
'Sunderjit'
Sep 16,2016
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: TW20
Lettings (as a Landlord)
Postcode: TW20
16
people found
this helpful
I am a landlord who will be withdrawing my properties from this agency. The staff are rude, patronising, and lie through their teeth to cover their unprofessional behaviour. I would urge other student landlords to do the same. This agency is nothing but headache to ...
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Comment on agent fees
I should be charging them for wasting my time
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“In contrast to other Estate Agents I had dealings with ......”
5 Star Review
Sep 21,2015
By:
'Ben'
Sep 21,2015
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: TW18
Sales (as a Buyer)
Postcode: TW18
1
people found
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In contrast to other Estate Agents I had dealings with in my search for a house Helen was very helpful and totally honest in her dealings with me . I was kept updated throughout the process and although I have found the whole thing stressful it ...
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“I was really happy with Helen and her team on ......”
5 Star Review
Sep 16,2015
By:
'darren'
Sep 16,2015
Services: Sales (as a Vendor)
Sold price: £330000
Would you recommend?: Yes
Postcode: TW20
Sales (as a Vendor)
Sold price: £330000
Postcode: TW20
1
people found
this helpful
I was really happy with Helen and her team on the sale of my property.
Their communication was fantastic from start to finish on what was a very difficult sale, well done and thank you....
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“The agents were prompt, correctly judged the market and very ......”
5 Star Review
Sep 16,2015
By:
'Chris'
Sep 16,2015
Services: Sales (as a Vendor)
Sold price: £250000
Would you recommend?: Yes
Postcode: TW18
Sales (as a Vendor)
Sold price: £250000
Postcode: TW18
1
people found
this helpful
The agents were prompt, correctly judged the market and very helpful. I was overall very impressed with their service and helpful manner....
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1
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“We cannot thank Helen and Hayley enough for their hard ......”
5 Star Review
Sep 15,2015
By:
'Sue'
Sep 15,2015
Services: Sales (as a Vendor)
Sold price: £285000
Would you recommend?: Yes
Postcode: TW18
Sales (as a Vendor)
Sold price: £285000
Postcode: TW18
2
people found
this helpful
We cannot thank Helen and Hayley enough for their hard work, dedication and wealth of knowledge, nothing was too much trouble. We were kept really well informed every step of the way, which being as we hadn't moved home for 24 years was invaluable, if we ...
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“Very Bad service, terrible outcome for us as buyers. We ......”
1 Star Review
May 23,2014
By:
'P'
May 23,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: TW18
Sales (Prospective customer)
Postcode: TW18
9
people found
this helpful
Very Bad service, terrible outcome for us as buyers. We had put an offer of 525000 on a property and were in the middle of the paperwork ie getting the mortgage approved etc. and these guys got another cash buyer to put an offer an the ...
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9
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“Where can I start, the process of selling our house ......”
1 Star Review
Dec 23,2013
By:
'Alison'
Dec 23,2013
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TW20
Sales (as a Vendor)
Postcode: TW20
12
people found
this helpful
Where can I start, the process of selling our house through Your Move was simply painful. The staff are simply not interested in you and really don't have much grasp of what is actually happening. Not once did I feel that they were actually working ...
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