93% lettings valuation accuracy
83% lettings fee satisfaction
Specialising in Luxury Accommodation NationwideWith over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional ...
show more
Specialising in Luxury Accommodation Nationwide
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
With over 10 years experience in Lettings, here at X1, we pride ourselves on the quality of accommodation in our portfolio, complemented by our friendly and enthusiastic team. Whether you are looking for your new student accommodation in Liverpool or Manchester, or you’re a working professional in Liverpool, Manchester or Leeds, we are bound to have the perfect property for you!
Latest Reviews
6th Sep 2024
reviewed by 'Taiwo'
14th May 2024
reviewed by 'Emily Smith'
8th Apr 2024
reviewed by 'Michael A Terry'
23rd Jan 2024
reviewed by 'mark'
11th Sep 2023
reviewed by 'Maroon'
Opening Hours
Address
X1 Sales and Lettings
Unit 1, Michigan Point Tower 1
Salford
Greater Manchester
M50 2HA
0161 669 7070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 93% | 83% | £450 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 114 | 8 | 82 | 45 | 0 | 0 | 0 | 0 | 15 | 6 |
Areas covered
- M5
- M6
- M4
- M15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Oct 09,2019
Oct 09,2019
1
people found
this helpful
this helpful
Over the last 6 months of horrendous customer service, lack of urgency and terrible management, I would not recommend putting your money into this terrible agency, after endless issues from not having a mattress on our bed, to not being cleaned when we moved in, to ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2019
Oct 09,2019
1
people found
this helpful
this helpful
Sarah is the manager who is helping to manage my property in Salford Quay. She has always been responsive promptly and made things easier for me as the landlord. Well done Sarah. With compliment from Vincent...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2019
Oct 09,2019
0
people found
this helpful
this helpful
Harry has been atrocious at managing my apartment in media city. I emailed with a query and continuously had to chase for a response and have still not had a response. I would not recommend X1 as a letting agent....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10, 2019
View all comments
(1)
Hello there,
I am very sorry to hear that your experience has been unsatisfactory. This does not reflect the level of service we aim to provide I am disappointed we have missed the mark on this occasion.
If there are any issues we can resolve for you, please do not hesitate to contact [email protected]. We're happy to help. ...
Sep 17,2019
Sep 17,2019
2
people found
this helpful
this helpful
I'm not sure who is writing these reviews because my experience has been dire. From locking me out of access to my own flat (that still wasn't ready to move into, a week after beginning the tenancy contract) on the first night of move-in, with ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2019
Sep 11,2019
0
people found
this helpful
this helpful
Fantastic property management - really pleased with how my investment is running at X1 Media City. Thanks to Harry and the team for all their hard work!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30,2019
Jul 30,2019
0
people found
this helpful
this helpful
I found the team were superb in letting my apartments out - sorted all issues out professionally. Can't thank them enough....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 25,2019
Jul 25,2019
0
people found
this helpful
this helpful
We’ve just moved into 508B Media City and Jake Nabi has been phenomenal from start to finish. The move in was a breeze thanks to him. My parents got a parking ticket when dropping us off and Jake was so quick to sort it ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19,2019
Jun 19,2019
3
people found
this helpful
this helpful
Absolute disaster of a company. I would never recommend them, not even to a person I hate. 0 out of 10! It is almost impossible to reach them if you need anything. They do not answer calls or emails and even if you miraculously reach them they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24, 2019
View all comments
(3)
Hello Ondrej,
Thank you for your feedback. If you have any ongoing issues, please do contact me through [email protected] and I am happy to help resolve them for you. ...
Jun 14,2019
Jun 14,2019
0
people found
this helpful
this helpful
I've recently moved to Manchester with X1 lettings and Sarah has been brilliant, she showed me several properties to make sure I had the right one for me and has been super fast, friendly and helpful throughout. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2019
Jun 13,2019
1
people found
this helpful
this helpful
Amazing staff. Shout out Jayne Brabin. The level of customer service she provided has exceeded the standard one. Alway being polite to me and answered all my question even sometimes the questions are stupid. Helped me a lot. Honestly, she deserves a massive award her. ...
read full review
read full review
Comment on agent fees
Best
Was this helpful?
Yes
Yes
Jun 08,2019
Jun 08,2019
0
people found
this helpful
this helpful
I have been renting at X1 Media City over one year, and I can't wait for my contract to end.
The quality of the building is horrendous, and there is an ongoing issue with bins and the rotting smell. They don't have adequate enough facility ...
read full review
read full review
Comment on agent fees
Too much fees on every little things
Was this helpful?
Yes
Yes
Jun 11, 2019
View all comments
(1)
Hello Cat,
It is very unfortunate to read of your negative experience. I can only apologise that you have been dissatisfied during your tenancy.
We do thank you for your feedback, which will be passed on to our Block Management team.
Should you wish to discuss any issues, please do not hesitate to contact [email protected] and I would be happy to assist in resolving them.
Kind regards,
X1 Lettings ...
Jun 07,2019
Jun 07,2019
0
people found
this helpful
this helpful
This company is an absolute joke and I'd avoid it at all costs.
I never take my time to write reviews online but what happened to me here is beyond any comprehension.
On Friday the 31st of May I had a viewing at X1 Town ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2019
May 29,2019
0
people found
this helpful
this helpful
My partner and I moved into X1 Town Hall almost 2 months ago and we can only say great things about the letting agency, especially Lauren! She is always very quick to respond to all our queries and made the moving in process simple and easy ...
read full review
read full review
Comment on agent fees
We found the agency fees to actually be lower than other agencies.
Was this helpful?
Yes
Yes
May 16,2019
May 16,2019
0
people found
this helpful
this helpful
I found X1 lettings easy to deal with, and Lauren was extremely helpful throughout the process. This included after my move, when I had additional questions. Basically making it a less stressful situation....
read full review
read full review
Comment on agent fees
I know all companys have similar fees, but they always seem excessive to me in general
Was this helpful?
Yes
Yes
May 13,2019
May 13,2019
4
people found
this helpful
this helpful
Unprofessionally dressed young kids managing a number of residential and student properties and unable to pick up their phones or respond to emails when an issue is encountered. Dirty flat upon moving in even though it was agreed that an apartment will be cleaned. Poorly ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14, 2019
View all comments
(1)
Hi Mel,
I am very sorry to hear of your negative experience. Our team always aim to provide the highest level of customer service and we regret that we missed the mark on this occasion.
If you would like to discuss this in further detail please do not hesitate to contact [email protected]. I would be more than happy to help resolve any issues you may have.
Have a lovely day. ...
May 13,2019
May 13,2019
4
people found
this helpful
this helpful
Terrible management, unfair charges & inexperienced staff.
Not a single member of staff (that I have currently dealt with) takes tenant issues seriously - they seem more interested in having posy photos of themselves posted across their social media profiles and the new buildings they are ...
read full review
read full review
Comment on agent fees
Shocking
Was this helpful?
Yes
Yes
May 15, 2019
View all comments
(1)
Hello,
I am very sorry to hear you feel this way.
I can assure you our dedicated team of staff work hard to provide the best service possible. It is a shame to read that you have not experienced this.
We arrange for 1 or 2 photoshoots throughout the year and use these images for our social media and marketing.
I understand that detailed information was sent to all tenants in regards to cladding. The fire marshals have confirmed that we are doing everything necessary and the build ...
May 09,2019
May 09,2019
0
people found
this helpful
this helpful
David returned my call quickly, he dealt with my query efficiently culminating in a satisfactory result. On the phone he was polite, listened, offered advice and promised to deal with my query and I didn't at any time feel fobbed off unlike his predecessor who ...
read full review
read full review
Comment on agent fees
I find all the charges quite high
Was this helpful?
Yes
Yes
May 08,2019
May 08,2019
0
people found
this helpful
this helpful
The move in process was extremely quick and easy, we got moved in within the week which we were delighted about! The viewing with Sarah was informative and we instantly made our decision her help. We were passed on to Stephen who went above and ...
read full review
read full review
Comment on agent fees
The agent fees were as expected
Was this helpful?
Yes
Yes
May 07,2019
May 07,2019
0
people found
this helpful
this helpful
David has taken over the former manager role, that Molly at X1 lettings in Machester had.
To me David is totally the opposite to his former colleague, he does REPLY to emails for a change.
I followed his advise on reducing the weekly rent on ...
read full review
read full review
Comment on agent fees
fees would be great if they were smaller but that's the way the cookie crumbles...
Was this helpful?
Yes
Yes
May 06,2019
May 06,2019
2
people found
this helpful
this helpful
Harry has recently taken over managing the property that I own in X1 Media City and I could not be happier. Excellent service, very thorough and happy to provide very helpful advice. As a landlord Harry provides everything that I look for in a landlord....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 06,2019
May 06,2019
0
people found
this helpful
this helpful
Sarah has recently taken over the management of my apartment in Spinner House. I always find her to be very polite, courteous, and always willing to go the extra mile to help me out with any requests. As a landlord relatively new to the property ...
read full review
read full review
Was this helpful?
Yes
Yes
May 03,2019
May 03,2019
0
people found
this helpful
this helpful
Jayne took me on a tour of X1 The Campus and was so friendly and informative from the start. The application process was made clear and she helped us from start to finish with a very approachable and professional manner. Thanks, Jayne!...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2019
May 02,2019
1
people found
this helpful
this helpful
I lived at X1 the campus and had such a good experience, the studio was great and the staff have always been so helpful. Would 100% recommend....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 02,2019
May 02,2019
2
people found
this helpful
this helpful
Jayne has been an excellent customer service provider. It was easy to interact and tell her my requirements, and quick response to all my query has made my overall experience tremendous and overwhelming. I would recommend this place....
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
May 02,2019
May 02,2019
0
people found
this helpful
this helpful
Harry is always polite and continually strives to find solutions. He is responsive to emails and efficient in sorting out admin. I appreciated his input to this letting....
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2019
May 02,2019
2
people found
this helpful
this helpful
We dealt with Milly while renting three apartments in The Exchange Building, she was helpful, assertive during negotiations and prompt in keeping us in touch - she has a positive, can do attitude...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2019
May 02,2019
2
people found
this helpful
this helpful
Received service for renting my 2 properties at the EXCHANGE
Always helpful and with a quick response
And the properties are always rented
Thanks...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 02,2019
May 02,2019
5
people found
this helpful
this helpful
I am probably the oldest tenant in The Exchange and have found Milly to be very considerate when I have needed help with things that probably would not be an issue for younger tenants. I also find all the other staff at the Exchange very ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Apr 12, 2021
View all comments
(3)
I have a very good experience with X1 Lettings's rental service, especially our Managers Ali and Sarah who always manage to give an immediate reply and immediate response for our requests. All monthly statements of income and payments are well scheduled and sent to us on schedule, manage to secure tenants continuously non-stop with good negotiation skills and service, excellent in arranging repairs and allowances. All these services make us feel very comfortable and safe to place our property ...
May 02,2019
May 02,2019
0
people found
this helpful
this helpful
Stephen doesn't appear on the staff selection on this review page but he's been brilliant! Really efficient over my queries and has a great phone manner and a can do attitude! Even when he's been in training he's never hesitated to get back to me! ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2019
Apr 29,2019
1
people found
this helpful
this helpful
Letting studios on complex that are not finished. Poor customer service. Do not respond to e-mails regarding complaints. Do not take phone calls. Very frustrating....
read full review
read full review
Was this helpful?
Yes
Yes
May 07, 2019
View all comments
(3)
As I've said, £200 is not acceptable. X1 Lettings had a duty of care towards my daughter which they have not upheld. This offer needs to be increased before myself and my daughter will be happy. My daughter is now on medication due to the stress and anxiety of living at The Capmus on Fredderick Road Salford. She needed extensions on her work to complete her Masters. It is just not acceptable to let a studio to a student for the sole purpose of studying that is not fit or healthy to live in. ...
Robert
Caroline
Melissa Green
(5)
Lorna McCracken
(2)
Chris Martland
Bradley
Daniel
Julia
Sophie
Jade
Tenant Fees
Overall Fees
Residentials
PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* One months deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £25pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
* Payment of interest for the late payment of rent at a rate of 3% above Bank of Englands base rate.
* Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy
X1 Lettings are a member of The Property Ombudsmen Redress Scheme and relevant Client Money Protection Schemes.
Students
PERMITTED PAYMENTS
* NO holding fee required
* Reposit available capped at one weeks rent
* £300 deposit entered into government protected scheme (DPS) otherwise.
* Pets allowed for an additional rent of £25pcm (approval from Landlord required)
* Payment of up to £50 if you want to change the tenancy agreement
*
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:08 PM 25/11/2016 by Eve Addison
Best Letting Agent in M50 
